Although I chose self check-in, the pick up location was supposed to be staffed during regular business hours. I was unable to unlock the combination lock to retrieve the key. I spent 1,5 hrs. on the phone with a Uhaul rep. trying to assist me. Although not on site, a staff person at the pick up location finally answered the phone and after several more attempts the lock opened. Uhaul needs to establish a back-up protocol for customers doing self check-in and the equipment malfunctions.scott L.
Customer Reviews for I-81 Self Storage
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Bristol, VA 24202
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Devon C.
The lady at this location did her job well. The thing I am upset about is UHaul advertises 24/7 pick up, but it did not work. I was supposed to be able to go online check in and get a code to unlock the back where the keys to the truck were. I never got a code for the door and the lady had to call her supervisor in order to get a code. It took her about 20-30 min to gain access to the truck. So your process of 24/7 does not work. Due to this, I ended up sitting there waiting for it to open in order to get the truck. So an hour and a half of my time was idle that morning. I found the entire process very frustrating to say the least.pam S.
Le client n'a pas laissé de commentaire.Keyuna J.
Tabby was excellent and very helpful.Thomas R.
Service clerk was friendly and welcoming but seemed a little lazy about helping me to connect with my drop off site.Norma D.
Le client n'a pas laissé de commentaire.HUGO B.
Le client n'a pas laissé de commentaire.Jarman W.
Le client n'a pas laissé de commentaire.Mike D.