Customer Reviews for IClean Air Products LLC
(U-Haul Neighborhood Dealer)

166 évaluations

11110 Lee Hwy   Fairfax, VA 22030

(703) 218-1993

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Samedi : de 10 h a.m. à 5 h p.m.
  • Dimanche : de 11 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 11h00 am à 5h00 pm
  • 3/29/2024: 11h00 am à 5h00 pm
  • 3/30/2024: Fermé
  • 3/31/2024: Fermé
  • 4/1/2024: 11h00 am à 5h00 pm
  • 4/2/2024: 11h00 am à 5h00 pm
  • 4/3/2024: 11h00 am à 5h00 pm
  • 4/4/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé
  • 4/7/2024: Fermé
  • 4/8/2024: Fermé
  • 4/9/2024: Fermé
  • 4/10/2024: 11h00 am à 5h00 pm
  • 4/11/2024: 11h00 am à 5h00 pm
  • 4/12/2024: 11h00 am à 5h00 pm
  • 4/13/2024: Fermé
  • 4/14/2024: Fermé
  • 4/15/2024: 11h00 am à 5h00 pm
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  • 4/20/2024: Fermé
  • 4/21/2024: Fermé
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  • 4/27/2024: Fermé
  • 4/28/2024: Fermé
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  • 7/5/2024: 11h00 am à 5h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(703) 218-1993

11110 Lee Hwy
Fairfax, VA 22030

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Samedi : de 10 h a.m. à 5 h p.m.
  • Dimanche : de 11 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 11h00 am à 5h00 pm
  • 3/29/2024: 11h00 am à 5h00 pm
  • 3/30/2024: Fermé
  • 3/31/2024: Fermé
  • 4/1/2024: 11h00 am à 5h00 pm
  • 4/2/2024: 11h00 am à 5h00 pm
  • 4/3/2024: 11h00 am à 5h00 pm
  • 4/4/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé
  • 4/7/2024: Fermé
  • 4/8/2024: Fermé
  • 4/9/2024: Fermé
  • 4/10/2024: 11h00 am à 5h00 pm
  • 4/11/2024: 11h00 am à 5h00 pm
  • 4/12/2024: 11h00 am à 5h00 pm
  • 4/13/2024: Fermé
  • 4/14/2024: Fermé
  • 4/15/2024: 11h00 am à 5h00 pm
  • 4/16/2024: 11h00 am à 5h00 pm
  • 4/17/2024: 11h00 am à 5h00 pm
  • 4/18/2024: 11h00 am à 5h00 pm
  • 4/19/2024: 11h00 am à 5h00 pm
  • 4/20/2024: Fermé
  • 4/21/2024: Fermé
  • 4/22/2024: 11h00 am à 5h00 pm
  • 4/23/2024: 11h00 am à 5h00 pm
  • 4/24/2024: 11h00 am à 5h00 pm
  • 4/25/2024: 11h00 am à 5h00 pm
  • 4/26/2024: 11h00 am à 5h00 pm
  • 4/27/2024: Fermé
  • 4/28/2024: Fermé
  • 4/29/2024: 11h00 am à 5h00 pm
  • 4/30/2024: 11h00 am à 5h00 pm
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Show All Hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

This rental experience was awful. The worst time I've ever had renting Uhaul equipment. I had done all of the check-in online, but had to do everything all over again when I got to the location. The trucks weren't even located at the business (vacuum store); they were two blocks away in a random parking lot. The truck I was rented was missing license plates. I was then given keys for a second truck, which was disgusting and filled with other people's trash and moving blankets. The gentleman renting me the truck didn't seem to understand that I couldn't just take another truck without verifying the correct license plates. It was very obvious that they do not understand Uhaul rentals and should not be conducting them as part of their business. If they can't even check in and verify equipment, they can't rent it out.

Andrew Wassum 
Évaluation :
5

Chris at the Vacuum store where I picked up the truck was terrific - very professional and service to the max

Michael Condon 
Évaluation :
5

Merci

Oyunbat Ganbat 
Évaluation :
1

I have put the gas after rental completed, But received agent was very aggressive and added extra money for gas , I have shown the before pics and after pics , but he said no

Kotes penigalapati 
Évaluation :
5

Faciles à utiliser

Dilshat Muhammet 
Évaluation :
1

Terrible customer service, took 45 minutes to rent the van. Didn't have the van I was told was available for me at when we arrived. Overcharge me for insurance that I did not approve. Would not recommend or do this again through this company

Donna quackenbush 
Évaluation :
1

The van's low tire pressure alarm went off, and the representative dismissed it as a false alarm without verifying. The mileage was recorded incorrectly, charging for 41 miles instead of the actual 5,7 miles I used. I disputed this and I'm awaiting a response. Additionally, the receipt was not sent until 24 hours later after I demanded, which is unusual and uncomfortable. Overall, I feel like they're cheating customers.

Andy Shin 
Évaluation :
1

The dealer made customer coming back and forth because of poor management of the reserved truck. Was not on the site right on time. Charged more than miles actually used. Took overnight to process a receipt.

Boreum Yu 
Évaluation :
1

They did not have the truck we rented online but replaced it with a larger truck at no up-charge which was fine. The problem is it took 30 minutes in store to do this when there were no other customers. When I dropped the truck off there was no key drop. I stopped in the following day and the cashier asked me to take the truck to a different place. Obviously, I did not do this. I'd suggest going to another uhaul retailer.

David Franks 
Évaluation :
2

The digital check in did not work and the location address was incorrect

Darren Zega 
Évaluation :
3

I reserved a Uhaul several days before a move from Manassas, VA to Edgewater, MD on Saturday, January 27, 2024 - a 15' truck, a dolly, and a dozen furniture covers. I reserved it at a location on Sudley Rd in Manassas that is a couple of minutes from my house. 2 days before the 27th, I got an email saying my pick up location had been changed to Chantilly, VA, which is 20 minutes from my former house. Um..okay. Not ideal but doable. I got to said location in Chantilly sometime around 12 o'clock on the 27th (pickup was at noon), only to find that the location is CLOSED on Saturdays and Sundays. Their hours are posted right on their door. I called Uhaul's regional office, where, after holding for 5 minutes or so, I was told to go to now a THIRD location in Fairfax. ANOTHER 15 to 20 minutes out of my way to go to some random vacuum store to pick up a truck. Oh, but without the dolly or furniture pads because that location didn't have them. The whole experience was completely ridiculous and wasted a lot of my time. I feel like if a customer wants a truck from a certain location, there is obviously a reason. Instead of sending the customer driving all over the creation to locate a truck that they RESERVED ahead of time, it should be Uhaul handling equipment issues on the back end by working with other locations to secure the proper TRUCK and EQUIPMENT at the location thar was requested. Oh...and besides picking up a Uhaul from a random vacuum store (where the Uhauls weren't even kept...had to drive 2 blocks down the street), I also had to drop it off at a random gas station. Uhaul contracts out truck rentals obviously to random businesses and it seems their company is going downhill. I will never use then again. Get it together, UHaul.

Patricia Hobday 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Colleen Niebauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahid khan 
Évaluation :
2

I didn’t get the dolly I reserved and uhaul pick up was at a different location and not where they have the office so driving to a different place was a headache.

Nahom Genet 
Évaluation :
2

Was okay, disorganized place and I was on the back burner to this guys phone conversation

Mauro Gonzalez 
Évaluation :
3

Had a lot of difficulty recognizing a vacuum cleaner store, with no trucks nearby, as a U Haul location. Plus the store personnel was occupied for a while when i arrived. Also web site did not work when checking in.

austin acocella 
Évaluation :
1

Terrible customer service during pickup, unclear directions where the app and location said different things. Employee at the vacuum cleaner shop I had to go to for the key had no idea how to do his job and was incredibly rude to me.

Jakob Kolod 
Évaluation :
5

There were some issues with this particular vehicle but I reported them to the office and they addressed them immediately. First time it's not been perfect, so no complaints.

Leslie Dykstra 
Évaluation :
5

Rien

marco santos 
Évaluation :
1

The location UHAUL said to drop the truck is NOT the correct location. On the front door of the store is another address 5 mins away where I had to take the truck. Once I got there (Buffalo wild wings), I had to walk the parking lot aimlessly to find the Dropbox. instructions lacked details and it was VERY FRUSTRATING after a long day of moving stuff

Mack Kaswell 
Évaluation :
5

Rien

Husam Shakir 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis braizer 
Évaluation :
1

Drop off location is not very accessible for a big truck, location is not readily identifiable as a uhaul store either. Drop off location had a taped piece of paper on the window redirecting me (customer) to drop off the equipment at a second location/address. Then had to download and install the app to drop off equipment at the second location. Door to store was locked during business hours so no attendant to confirm anything with the drop off.

ANDREW THATCHER 
Évaluation :
1

When I arrived to pick up my truck is was not ready. I was turned away stating that they actually had no trucks left even though I made a prior reservation. My reservation was for a different drop off location about 40 minutes away. They gave me a same location truck so I had to drive all the way back to this location. Finally I received a truck. It was dirty with crumbs and trash everywhere. I still accepted sir because I was short on time and reserved a truck and needed to move. When I turned on the truck it smelled of gas and fumes. The engine light was even on. Terrible. I should have said "NO" but I had to leave my apartment in time and already had family members waiting to help. Later in the day while driving the temperature outside turned hotter. Upon getting in the truck to drive it guess what. No AC. The air did not work. This was the worst experience I have ever had.

Fantasia Lee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohith Sai Kadaru 
Évaluation :
2

Was not told it's a vaccine cleaning store was looking around for 30min calling the uhaul company they were not very helpful. The working at the place acted like he should not be bothered with questions.

LOUIZA Fazel 
Évaluation :
1

The store location is not the location of the trucks. Customer should be provided pick up instruction before pick up time. Took me 90 minutes to get the truck. Mobile app not working for check in and based on the mileage, I was charged for someone else's mileage and gas after I returned truck.

Richard Vanveldhuisen 
Évaluation :
5

Ordered a utility dolly with my reservation, when I showed up to pick up I was informed they didn't have one but I could check the backs of the trucks for one. It would have been nice to have been informed ahead of time that it wasn't available so I didn't waste time on reservation looking for one

Craig Fernandez 
Évaluation :
1

We had to go to a vacuum rental location to Pick up contract and keys. Then we were supposed to get a code emailed or texted to us so that we could then access the keys. The keys and the rental were at a different location. The message wouldn't go through, we couldn't get the code, the poor guy that worked the vacuum cleaner who was not an employee of U-Haul was struggling to help us. It was not his job. He was not hired by U-Haul so I do not blame him. It took us 45 minutes to pick up our truck! It was ridiculous

Cathy Gallagher 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tONI RICHARDSON 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hamzeh Kassem 
Évaluation :
3

The name of the business is incorrect, and the pickup/drop off location is offsite. Clearer instructions would be very beneficial.

Joel Espenshade 
Évaluation :
1

The location is extremely hard to find. The name of the business is completely different than what uhaul provided us. When we got there, there was a note on the door that said we need to drop off the vehicle at a different location, about 5-7 minutes away. Awful process for dropping off vehicle!

ANA CINGEL 
Évaluation :
1

Charged extra

Naveen Kumar Parvatha Reddy 
Évaluation :
1

When I opened the cargo on the van to load it up, there was an incredible stench of urine inside. The back of the van had over twenty Uhaul branded blankets stashed in the cargo area, half of them wet with urine! I had to clean the whole cargo area before I could use it. Upon return of the van I told the manager of my experience and he said I will be reimbursed for my rental. Not only there was no reimbursement on the bill I just received, but I was also charged additional $15 for "Move Easier", even though I declined Damage protection and all other add-ons.

Alexander Strizenec 
Évaluation :
5

It would be good if they had information of the cars that at are outside

Jose Guevara 
Évaluation :
1

I'm afraid poor communication and advertising hurt this location, which is actually a vacuum store. Store staff say they are prohibited from advertising that they also rent U-Haul equipment, and that makes locating them, verifying that they are indeed a U-Haul agent and then finding the separate location to pick up the U-Haul equipment difficult. In addition, the information on the U-Haul app about the pick-up and drop-off of vehicles for this location (which is separate from the store itself) is confusing and should be updated. In my frustration about all of this, I snapped at an employee. I apologize for my rudeness; it is not their fault. I guess U-Haul corporate must calculate that people will rent their equipment regardless of the difficulty working with a franchisee. I'll look more closely at Penske the next time I need to rent a vehicle, or at least use a different U-Haul location. Merci.

David Henifin 
Évaluation :
3

Better communication on drop off location. I had to call when I arrived at the strip mall with an oversized vehicle to be told the actual drop off was somewhere else. Not happy

FRANK GATES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Assery 
Évaluation :
1

The drop off location was a parking lot unmanned in a shopping center. There were no immediate instructions on how to make the drop off no contact phone number to use and your very own website couldn't even find the requested location on the store locator function. After talking with somebody at the help desk and driving around for half an hour I finally got a contact number and found out the proper instructions for leaving it at this remote site.

Daniel Jablonski 
Évaluation :
1

Picking up from this location is a puzzle box from hell. First, the employees at the pick up location (a vacuum store), has no clue about the uhaul service person who is actually supposed to provide the keys and outfit the vehicle with the equipment I ordered. They sent me back and forth from the initial location where I was supposed to pick up the keys to a second location where the van was. The van was at the second location, however the keys were not. What ensued was an hour of me (and another customer going through the same absurdity) driving back and forth from both locations until the person with the keys actually showed up. Again, without properly outfitting the van with the equipment I ordered. Don't worry though, you'll still be charged for it! DO NOT ORDER FROM UHAUL. Spend your money at Home Depot for a much easier experience…and you'll actually get what you ordered. PS the tire pressure for both front tires was waaaay low. Entirely visibly just from the outside and the dashboard indicators were going nuts. Fortunately they didn't explode and result in a deadly accident. I notified uhaul of the condition of the vehicle but have no hope they'll do anything about it.

Reinoehl Dougherty 
Évaluation :
1

I drop off on line ,I could not find the location on google , it always gave me different location i was waiting for U-hall site to give me code for almost one hour in 97 degree weather plus you have to go to this address to do on line drop off and take the truck to a different location I really had a hard time to drop off to this location . something needs to be change

PIERREC ZEIDAN 
Évaluation :
2

I was charged 30 dollars more than expected. I was never provided with the tool that o requested and I was told that I will get a refund. But in the contrary I was charged 30 dollars more than the booking. I did not like it at all. I won't rent again.

Natalia Serrano Castillo 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bernardina Alcoba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ram Chandra Ramaraju 
Évaluation :
4

Helpful on the phone

Christopher Treacy 
Évaluation :
5

The app is very bad

Deepak Rajan 
Évaluation :
1

Parked at a different location. Drop box basically hidden. Only instructions on the other location store front. An absolute mess.

Tyler Lindley 
Évaluation :
5

I could not find this location. I called and was told the address changed years ago and I was given the accurate address. Actual location is the parking garage off of James Swart Circle between Buffalo Wild Wings, 11204 James Swart Cir, Fairfax, VA 22030 and X Sport Fitness, 11220 James Swart Cir, Fairfax, VA 22030. The key drop off box is located along back of parking lot to far left closest to X Sport Fitness. I have no idea where the pickup office is located but it's no longer at the location you have on your website.

Tina Blom 
Évaluation :
1

The process was overly time consuming and frustrasting. IClean does not exist. The address for where Iclean was is not marked for UHaul and there is an 11x8 sheet of paper in the window, which is not very noticeable, with instructions to start the check in process and then go to the location where the trucks are kept. What is the point? Why not send customers directly to the truck location?

Philipp Albrecht 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amina Kanu 
Évaluation :
3

No one would come to the front of the store when I went in to drop the keys off. The attendant was in the back on the phone. The door rang 5 times as I walked in and out. I shouted - Hello anyone work here? I was waiting in the store 20 minutes and could not get help. The app check out was great.

Jami Remien 
Évaluation :
5

Thank you so much for all of your help.

PatriciaandLuis Diolazo 
Évaluation :
5

There was a "Tire monitor service" message in the dash that was disconcerting. The employee told me not to worry but still…. Plus it blocked the odometer. Otherwise great truck.

Timothy Sweeney 
Évaluation :
1

This is the incorrect address. Fortunatly the business had a sign posted with the correct location which was 1 mile away. This needs to be fixed on the website immediately. Unacceptable.

NAVED JAFRI 
Évaluation :
5

The dash was showing errors which made it difficult to take photo of the mileage. It also had half empty can from the previous trip.

Majid Kazi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Willing 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Gentry 
Évaluation :
2

No prior notice that the drop off was in a different location. Very disorganized drop off.

Vernon Richard Divers Jr 
Évaluation :
3

Please list the correct address for where the U-Hauls are picked up. It is incredibly confusing to be sent to one address- that is closed for a good portion of the U-Haul availability slot, with no semblance of anything U-Haul related on site only to be redirected 5 minutes away to get the U-Haul truck. Thank goodness for other reviews posted otherwise I never would have found the actual trucks. An inconvenience and unnecessary added stress when moving.

Delaney McGehee 
Évaluation :
4

Overall, an easy experience for our small move. While unable to rent the 9ft van from this location, the agent who assisted me was extremely helpful upgrading to the 10 ft. Location was very close to home as well.

Stephen Stoupa 
Évaluation :
3

It was very confusing to find the place to pick up the keys, and then the trucks are somewhere else entirely, and I was never told where the afterhours dropbox for the keys was... I got lost three times in the process of trying to pick up and return the truck/key. The name of the store is not what's on UHaul's website, and because there's no trucks there, I couldn't just guess where I was supposed to go. The truck itself was fine, just the process to pick it up/return it after needs work.

Sophia Jablonski 
Évaluation :
1

List the actual name of the business (acevacuums), have an employee present to assist(we specifically chose a pick up time during their open hours and it was closed), and ensure extra items that were ordered are actually received (furniture blankets).

Bailey Price 
Évaluation :
4

Store front difficult to find without prior knowledge.

Gary Gunnerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Cho 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gabrielle Sassin 
Évaluation :
1

The trucks were offiste and the UHaul app is terrible. The app told me I had to return to the store location, but noone was at the location. This is the third time I've had a rental from a Dealer and they are completely unreliable for maintaining hours and providing service.

Steven Larkins 
Évaluation :
1

Have the vehicles in good condition and don't rent out vehicles that are unsafe to drive. The check engine light was on and was running poorly and the suspension was shot causing the vehicle to feel excessively unstable

Grant Burke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKY RILEY 
Évaluation :
1

The only reason why I wouldn't recommend is due to the location. There's no one to help you set up the your truck or if you need help signing in. The "pickup location" is inside a cleaners store in which they had a sign that they were just a physical location to do the process in the app. Then, you had to go to another parking lot to find the truck you were assigned and continue the check in process. If you got logged out due to the lapse in travels, you had to go back again to do it all over. The perosn also forgot to put the code and keys in the lock box so we were traveling back and forth waisting gas trying to figure what went wrong on checking process.

Zerena Martinez Murillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbas Naghavi 
Évaluation :
2

Last Wednesday, May 24th, I had a reservation for Cargo Van and the picking up time was self check in at 8:30am. My family drop me off at the picking up location which indicated in the order, but actually all the Uhaul trunks are not parking in this location but need to walk about 10 minutes to a shopping center. Something worse was that after I finished all the steps on the Uhaul App, they didn't send me the code for taking the key from the key box. It was already one hour late than my picking up time. I had to call the customer service and the picking up location store but they both were not open, noboday answered the call and either online response. So I had been wating there from 8:30-10:30. Then what was the point I reserved my picking time and moving time at 8:30am? The movers in my house had been waiting for me, too, and I had to pay them $50 for extra waiting time. The other lady's family who behind me experienced the same thing that morning. This is the worst service I had ever experienced. I think Uhaul should pay back to me the extra $50 which I paid to my movers.

xinli Liang 
Évaluation :
1

This location is no longer at the address

Daniel Kim 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK ZARKOWSKY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Bucha 
Évaluation :
1

It’s ridiculous that I had a drop off location 2 miles from my house and it was changed mid day to a location 17 miles from my house that was a vacuum store with a sign that said to drive somewhere also hard to find that was 0,4 miles away to drop the truck off

Margaret Schwartz 
Évaluation :
2

The location was hard to find because it was under a vacuum store. There is a paper with the instructions on the glass door of the store but you won't see it if you driving in a big truck. I had to ask a person in the store next door to find out after driving around for 10 minutes

Phuc Nguyen 
Évaluation :
4

The store parks the vehicles at a different location. It was not easy going through the mobile pickup based on gps location. Luckily I rented from the store before and I knew where to pick up the vehicle because the store was closed at the time.

Sarmad Khamas 
Évaluation :
1

We went to the address we were given and the business was not there. After walking in all the stores we found a piece of paper on u-haul "letterhead" with a new address and instructions. Their was no business and just a post outside with a keyhole drop box. Very frustrating after a day of moving. Not professional. Not helpful. Not inviting

JENNIFER TERMEER 
Évaluation :
1

The pickup location was very confusing. The address is a vaccuum store, with no U-Haul vehicles in the parking lot. The sign in the window of the vaccuum store had instructions to drive 0,5 miles away to the parking lot where the U-Haul vehicles could be found--however when we arrived at the parking site to do a mobile pick-up, our GPS location in the U-Haul app showed that we were in the wrong location for pick-up since we were no longer at the address of the vaccuum store, so we had to drive back to the vaccuum store to check in. We drove back to the parking lot to get our keys but were given no code to access the key lock-box so we drove back to the vaccuum store again and were told that we needed to pick up the keys at the vaccuum store, even though the sign in the window of the vaccuum store had instructed us to pick up our keys in the lockbox of the parking lot where the U-Haul vehicles were. Additionally we had tried to call the vaccuum store a few times during the process to figure out what the confusion was, but it was very hard to get in touch with them and we were placed on hold several times.

ION URSU 
Évaluation :
5

Truck rode a bit rough. Over 115 000 miles on a Ford???

Lori Greenlief 
Évaluation :
4

Customer assistance and roadside assistance were extremely kind and helpful!

Brendan Koch 
Évaluation :
5

Very professional and rapid

Yannick Lubala 
Évaluation :
2

Location not marked as stated. It was a vacuum sales store. The truck lot had aggressive Canadian geese everywhere. The truck could go 34 miles on the gas in it. The trucks cargo area was not checked for cleanliness. I filled a 55 gallon trash bag with their leftover items and trash. Moving blankets all over and hand cart rolling around. I will never agree to pick up at a satellite Uhaul location again. Uhaul called and asked me to to this for them to help get this truck bCk to Pennsylvania. Felt like I gir ki jed in the nuts fir helping.

George Robey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany bates 
Évaluation :
5

I’he Gus wos not full but when I return I fielded upI hope I will get a discount

Yassin Fereja 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha Diaora 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Martin 
Évaluation :
1

The location listed is not where the truck was located - the trucks are at Buffalo Wild Wings. We wasted 20 minutes trying to find it and then another 20 minutes on call with U-Haul customer support to do a manual check in. The online check in didn't work because of the different location. Also, the furniture dolly ordered and paid for wasn't in the truck.

Marsha Brusgard 
Évaluation :
3

The gentleman running things was very nice, understanding and efficient. However, the truck steering wheel has snot/mucus all over it (submitted pics) - absolutely disgusting. The store and the truck are in 2 different locations which adds mileage, confusion, and inefficiency. I drove back and forth when dropping off between the store and the parking lot 4 times and the gps would not pickup my location to allow me to complete the documentation needed to close my trip.

Erin Douglass 
Évaluation :
1

Worst rental experience. Upon picking up the vehicle, I went to the location that was given, IClean Air Products LLC 11110 Lee Hwy Fairfax, VA 22030 and there were no uhaul trucks there. After refilling out all of my information on your site again, I had to wait for approval for the reservation. Once it was approved it told me to go to a different location where I could find the truck. No exact address was given except for stating it is near the Buffalo Wild Wings but luckily I knew where the Buffalo Wild Wings was. When I get there the video showing how to get the key says there should be a lock box in the truck which there was not. I located the lock box stand and proceeded to unlock for the lock station. I tried for 10 minutes to unlock the lock with the provided code but the leveler on the lock wouldn't budge. After getting it off, I went to the van and there was a dirty old comforter in the back. When trying to record the gas amount it did not allow me to put the correct amount so I had to round up to 3/4 of a tank. After using the truck and refilling it's gas to 3/4 of a tank, I went back to where I picked it up at Buffalo Wild Wings, as there were no instructions on an exact location to drop off in the pick up instructions. I then went through the steps of returning it and it told me to go back to another location of where I was originally told to pick it up at IClean Air Products LLC 11110 Lee Hwy Fairfax, VA 22030. This was ridiculous. I then drove to that location only for the drop off instructions to tell me to drop the keys in the drop box but there was NO drop box here. The only drop box was at the Buffalo Wild Wings so I then had to drive back to this other location again to drop off the keys in the box. This was a waste of time and money for the truck and waste of money of my own gas. I will never use this 24/7 service again. If I ever do use uhaul again, I will go to an actual hard location to rent a truck.

Matthew Ebner 
Évaluation :
5

Hi I said that the unit was clean because I wanted this location to receive a great score because the gentleman at this location was beyond kind and helpful. However, moving forward l, maybe have the renters take pictures to show that, in fact the unit is clean inside the cab and the cargo area and present the pictures to the uhaul agent. There were some wood planks and cardboard left by the renters before me. Not a huge deal, but just something that should have been taken care of by the renters. I took pictures before and after for my records and for Uhaul in case there were any issues. Other than that I HIGHLY recommend this facility and will definitely use them again if needed. Thank you and great job!!!!

ANTONIO BATTLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ragheed Al Ameen 
Évaluation :
4

Pick-up instructions should clearly indicate that the vehicles are not at this location and that you need to drive to Buffalo Wild Wings and park your vehicle there.

Christopher Pope 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra Sapper 
Évaluation :
3

I didn’t like how, when I reserved the truck, I opted out on all service including the insurance and somehow when the guy rung me up it was included, I don’t know if he put it in without telling me or what, and I caught the price difference and asked the guy so he took it out!

BAOVY KHONG 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Mancuso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Culler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY NGUYEN 
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