Customer Reviews for IM Practices Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

It was very easy to pickup the truck using mobile pickup.

Évaluation :

2

They were not open as advertised. No one was available until after ten to help take the trailer off the hitch. It seems that the actual normal hours of opening is much later than 9z

Évaluation :

2

Booked online but customer rep was not there when I arrived at the booking time. Had to go back an hour later. Said he didn't have the info even though it showed clearly on the app. Coupling came loose on the highway and trailer came off the hitch. Extremely dangerous as trailer does not have indicator or hazard lights.Both my life and my wife's were endangered by an unsafe trailer as cars came close to crashing into the back of trailer. Happy to return the trailer will never use U-Haul again. Should not be allowed to operate. Customers beware!

Évaluation :

3

Get Better office supplies.

Évaluation :

4

We went during open timings but door was locked. We called the number on google and person answered, which was helpful, and told us to drop off key. If we didn't do self-checkout express option then we would have been charged for any expense as no U-Haul representative was there to verify. U-Haul should clarify checkout procedure at this location as it was different than the representative told us at the place we picked truck up.

Évaluation :

1

SHOWED UP IN TIME HAD TO WAIT OVER 30 MINUTES FOR GETTING TRAIRLER PERSON LATE GOT TRAILER AND GOING DOWN ROAD GOT A CALL FROM UHAUL TO PULL OVER BECAUSE THEY FORGOT TO TIGHTIN THE TRAIRLER TO MY TRUCK LUCKY TRAILER DIDDNT COME AWAY FROM MY TRUCK COULD OF CAUSED A BAD SITUATION FEEL I SHOULD GET SOME CRET BACK OR FULL REFUND . THANK U SHAWN SCHULTZ

Évaluation :

1

Customer service was awful. Location charged for CDW even when I asked to not pay for it. Tried to call to request a refund. They will not answer the phone. Avoid this location.

Évaluation :

5

Making sure no dash lights are on (TOM)

Évaluation :

2

Had a one way drop off at IM practices Dropped off on Friday - same day picked up the trailer They never checked it in Got call from U Hail following week stating I still had thee trailer Called numerous times - multiple numbers & sent text messages with no response

Évaluation :

2

Someone needs to be there not a locked office . Pick up time was 10 don't show up close to 11. Tried to have me drive opposite direction to another place 20 to 30 min farther when I called up but won't companise on milage charge! I would choose another location.

Évaluation :

1

There was no key in the lockbox because they never prepared the equipment for me the night before. The owner arrived 45 mins late after my initial reservation time and did not apologize or show remorse for the poor experience I have received so far. He simply found the key and gave it to me. Absolutely terrible experience. Would not recommend to anyone ever. They should close down for being so unfriendly and terrible at renting equipment.

Évaluation :

2

Location was convenient but slow. I also had an issue with the mileage. I was overcharged and you guys have not addressed it or returned my inquiries.

Évaluation :

5

Customer service very efficient. I had a problem knowing the route for commercial trucks please consider adding some program to help us with this issue

Évaluation :

2

The equipment I booked on Uhaul was not available at this location. You need to do a better job of updating your registry.

Évaluation :

2

I have used 16 miles but didn’t fill the gas but the agent charged 20$ for gallons I rent U-Haul frequently and I never rent again if you don’t correct this

Évaluation :

1

I showed up at the time scheduled for my pickup and the building was locked. No one arrived for an hour and half. When I returned later to return the keys, the door was locked again and no one was there. This was at 3:30, when the stated hours were until 6:00. I was then charged for keeping it an extra day because I left the keys in the drop box.

Évaluation :

5

I had a great experience until the very end of the transaction. I found out that I was charged $10 for coverage, which I never ordered. So, I wasn't happy about that. I asked Louie to help and he said he would call U-Haul and see if they can reimburse me for the $10.00. But I still have not received the $10 back. That's the one issue I am not happy about.

Évaluation :

1

The employees were not familiar with the renting conditions. Give us all the info. In turn costed us more money. Never again

Évaluation :

2

This was the most miserable check out experience. Start to finish was 45 minutes. I had trouble with safari. So I went to the door of the office and it was locked. I called customer service. Thankfully Caleb guided me through downloading the app. Then, I couldn't get the lock on the lock box to open. Caleb called the office. No one answered. I started banging on the door. Finally someone came out and said: yeah, that lock is hard. To top it all off, they didn't have the furniture dolly I had reserved. And the guy shrugged and said: we never have them.