Showed up and truck had issues so they gave me a smaller truck. Customer service was great from that location but uhaul should have provided me the truck I had requested. Could have ruined my day.Basil N.
Customer Reviews for In & Out Convenience Store
(U-Haul Neighborhood Dealer)
Pour nous contacter
Winnipeg, MB R3J0Z3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 8h30 pm
- Sam : 8h30 am à 7h pm
- Dim : 9h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Vehicle felt very unsafe to driveAbby K.
The people were amazing and very welcoming. Best experience I've had from a U-Haul dealer.zach G.
The pickup and drop location was great, the staff very competent and friendly. No issues there at all. The vehicle (15' Ford Econoline truck) that I used was relatively clean but the inside of the windshield was not. However a dirty windshield is not necessarily a safety issue. There is a SERIOUS problem with the brakes on this vehicle; when applied there is very hard "shuddering" of the front end, I would think the rotors are warped but I found this to be quite unsafe although the van was able to stop sufficiently. As a professional driver with years of experience I was dismayed to find that the mirrors either don't adjust or are stuck in one position and could not be adjusted. Mirrors are a mandatory piece of equipment that NEED to be used appropriately and especially by those who don't usually drive a larger and closed-back vehicle with no other means to view the rear. Luckily I had short highway trip to make and was able to adapt but I would not drive this vehicle in city traffic without properly adjusted mirrors. I am hoping that regular maintenance and inspections of your vehicles is being done as these things need to be addressed. I did report these issues to the clerk at the drop off location and I am hoping that my concerns are addressed with regards to this vehicle.Jill D.
Great customer service! Friendly fast easy process!Jake W.
Le client n'a pas laissé de commentaire.tommy M.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Kyanna D.
Le client n'a pas laissé de commentaire.David A.
We successfully booked mobile pick up for 8am. Unfortunately upon arriving to the pick up store at that time, there was no lock box. The store hours on the uhaul booking page said the store opened at 8:30am so we sat in our car and waited. The store did not open until 9:00am. This delay significantly took up our moving time and had our moving team waiting for us for an hour on their cars as well. Once finally open, the store said that they do not open until 9 am and UHaul has it incorrect. They also said that mobile pick up and the use of a lock box is not ever available on this size of rental we selected and should never have been an option given by uhaul when booking. We are very disappointed and rate our experience a zero.Cameron B.
Dirty vehicle, additional charges that had to be corrected afterJimmy P.
Le client n'a pas laissé de commentaire.Lorne H.
I was pleased with my interaction. Fast friendly service. Keep up the good work.David T.
They over charged me for fuel. They claimed the needle was past halfway and it wasn't. It was less then half. I have pictures. I put fuel in the vehicle, and put the needle past where it was when I started. But they still charged me for fuel. Not impressed.Matt W.
It was a haulidayzinz L.
Le client n'a pas laissé de commentaire.dean M.
No washer fluid, ramp was dirty, you charge me $100 for i dont know what, and the store has no reponsibility for anything, u haul service was patheticINDERJEET G.
Nothing, great service at this location!Sanna K.
Have a clean windshield or have washer fluid filled.Peter K.
Le client n'a pas laissé de commentaire.shannon S.
There isn't anything I can think of for improvement, the staff were extremely friendly very knowledgeable and had a good experience with them.LENA H.
Le client n'a pas laissé de commentaire.Arthur T.
Le client n'a pas laissé de commentaire.baraka A.
Everything went very smoothly. Do not know the name of the young lady that waited on my, by phone and in person, but she was very helpful, knowledgeable, and friendly. My son felt the same way. Bravo!!Diana F.
The couple who managed were pretty amazing. I have no complaints at all. They gave exceptional and friendly service. I would recommend anyone in the area to deal with them exclusively. Mercichantel J.
Le client n'a pas laissé de commentaire.Cory B.
Le client n'a pas laissé de commentaire.BikramJot S.
Quote over phone was $20 less than price I paid. Tank was not full when picked up. Made it harder to refill when dropping off. Center console and steering wheel sticky. Coffee stains on headliner Right wiper blade broken not clearing windshield whatsoever and making screeching noise when wipingJohn M.
Le client n'a pas laissé de commentaire.Glenn M.
Excellent service and the people are very polite and understandingAntonio D.
very friendly serviceHelga S.
Le client n'a pas laissé de commentaire.Gisele C.
This drop off location was excellent! Very helpful and courteous staff.Brenda V.
Le client n'a pas laissé de commentaire.Victor G.
Very great customer service, they went above and beyond to ensure I had a smooth rental experience.Timothy M.
It took 40 minutes to get the truck rented. The supplier didn't seem to know the software and was on the phone the whole time. The truck I rented would not start. I had a battery booster with me which I had to use every time I had to start the vehicle. The supplier didn't seem to care. They also told me there was a dolly in the back if I needed it, but there wasn't any. They wanted me to put the same amount of gas in as when I picked it up. There was a quarter tank, I used an eighth. How much is that? When I brought it back they wouldn't give me any kind of refund and didn't seem to care. I think the vehicle should be checked before renting out again and be serviced as necessary. Also get a full tank and bring it back with a full tank.Reg S.
What you do is a simple way of scamming.giger E.
Le client n'a pas laissé de commentaire.James H.
Im just being shock and curious upon application I need to give my credit card number and cvv number (number in the back if credit card). Why it is? As fas as I know that numbers are strictly confidential. Kindly please let me know why it should be required to give upon the time of renting uhaul.Mike D.
Le client n'a pas laissé de commentaire.Mark K.
We did not receive the furniture pads we had asked for and are still waiting on a refund for the fee. Otherwise the staff at In and Out convince store were fantasticJenine T.
Amazing service very friendly and kind! Will definitely recommend in and out on ness to to everyone I know!Scott W.
Lady at the counter had to re enter all the information I already put in online.ian S.
Counter staff were good but only good thing about the experience. Customer service failed to correct my booking like they stated they would. This happened to me and they failed to correct issue and lied to service staff as well. My 24 hr booking turned into 4 hrs with threats to charge me 50 extra if I went beyond. Cost me $80 for a failed move. Had to borrow vehicles from friends to finish.Robert W.