Bad customer serviceSERGIOMARCELO C.
Customer Reviews for In & Out Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ashburn, VA 20147
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 8h pm
- Sam - dim : 8h am à 8h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I completed the online checkout and even provided photo's of my drivers license but the App made me take photo's again. The app was very slow and had a difficult time uploading the pictures even though I had good connectivity.David H.
I found the rental experience very efficient and affordable. Would definitely rent from this location again.MICHAELTHOMAS S.
Le client n'a pas laissé de commentaire.Rodger S.
Le client n'a pas laissé de commentaire.IMTIAZ H.
The truck is in very poor condition and it's not cleanSHIVA D.
Le client n'a pas laissé de commentaire.ANTONIO B.
I had best experience and friendly people.FLORALBA S.
The owner barely spoke to us, just focused on his phone. He made a random point to where he wanted the trailer. Did not remove the trailer or assist in any way and barely acknowledged the return other than "you're good". He was not in the office, we had to track him down, there seem to be little organization or direction. We will not go to that location for a pick-up or drop-off.LIANEGERTH S.
Le client n'a pas laissé de commentaire.REYMARKESPIRITU P.
Advice to tie down the dolly as it was moving all over the truck.DAWNRENAE K.
Le client n'a pas laissé de commentaire.ANDREWSTEPHEN H.
Le client n'a pas laissé de commentaire.Mark B.
Service was professional and helpful. Drop off was easy and pricing was reasonable. Would be happy to recommend in future!MARK S.
Le client n'a pas laissé de commentaire.MARWANSAID S.
Uhaul was scheduled for 12:30 on 10/16/2021 and was unable to get truck until 2:00. We had to drive from Fairfax Va to Ashburn Va. We had to sit and wait travel that far, raining not familiar with Northern Virginia. Not a good experience with Uhaul. Do not know if we will be using Uhaul, anymore.RANDYDEAN W.
While I realize that this UHaul location is part of a convenience store, the person at the register, prioritized all store shoppers over completing the UHaul rental. I was in the store for 45 minutes for a 10 minute rental process. I would not go back here, and would not recommend any one to get a UHaul from here if their level of service / prioritization of the UHaul customers is not fixed.RAGHAVNARAYAN P.
Le client n'a pas laissé de commentaire.Brendan M.
Super nice customer service!EBBYALAWI T.
Friendly staff. Ensured a newer vehicle due to length of trip.FRANKANTHONY T.
Great and very helpfulMARWANSAID S.
Le client n'a pas laissé de commentaire.MITCHELLL C.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.ERICPAUL M.
Le client n'a pas laissé de commentaire.ALANAR B.
Exelen serviceHenry Florentino P.
UHaul needs to do a better job of letting us know that we WILL be getting the vehicle we requested, somewhere in the region we live, instead of leaving you hanging with the legalistic cover-my-ass response of 'we are not guaranteeing' blah-blah-blah....Scott S.
Le client n'a pas laissé de commentaire.DUSTINROCKNE C.
Le client n'a pas laissé de commentaire.Edward L.
Nice and amazing people. Always with a smileSHARMEENKAREEM L.
There was broken glass and other debris in the back of the truck. We tried to call when we got back to the house but nobody answered. Also, the check engine light was on and another light on the dash was on. Maybe make sure the trucks are clean and ready for use?SUNNY L.
More trucks available in the weekendIBRAHEEM A.
Le client n'a pas laissé de commentaire.DIANEAUSTIN P.
The staff at the In and Out were very nice and answered all my questions. They were awesome and made my pick up and drop off an easy process.Christina H.
Le client n'a pas laissé de commentaire.GERALDLAMONT H.
Le client n'a pas laissé de commentaire.KELLYLYNNA C.
The person who rented the vehicle didn't really understand what he was doing, but was very friendlyMATTHEWJOHN S.
The brakes were a bit long, a bit scary!CECILIA M.
Quick and easy. Not a Uhaul specific location, but an employee ran out to help as soon as we arrived. Thankfully, because the Uhaul App is awful.KYLEWILLIAM R.
Le client n'a pas laissé de commentaire.MICHAELRAYMOND B.
Le client n'a pas laissé de commentaire.FARSHID N.
There is NO service at this location. The attendant at the mini mart does NOT help with the hitch hookup at all. If you plan to rent a trailer, best to have someone with you to help hitch and un-hitch the trailer. My husband has a bad back and the clerk declined to help him.JUANC V.
Le client n'a pas laissé de commentaire.WALTERMANUEL R.
Perhaps physically inspect the trucks and consider wiping down the inside. There was trash left in the truck we rented and the windshield was pretty dirty. But the upholstery was in good shape, we appreciated having two USB ports for phones and my husband said it handled pretty well.Michelle P.
All was perfect, fast, easy, very straightforward process!Aleksey W.
Vendor location was cramped and very busy. Did not go into the office. Staff was in the drop off area.VICKIE H.
Le client n'a pas laissé de commentaire.Jonathan H.
Great costumer service. Super simple and easy with the mobile pickup.Calvin J.
Le client n'a pas laissé de commentaire.Nancy P.
Le client n'a pas laissé de commentaire.Hugh H.
Terrific place to rent a U-Haul truck. I needed a truck for 2 hours and the In & Out Market hooked me up with a clean and well maintained truck, which I really appreciated. I'd recommend In & Market U-Haul rental to anyone. Merci.WILLIAMWILSON A.
they charged me for an extra day and they used the card on file. That is a breach of my confidentiality. This is bullshit!Rene L.
Le client n'a pas laissé de commentaire.NICHOLE K.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.SARAVANAN T.
Le client n'a pas laissé de commentaire.Gary L.
Excellent customer service!DIANEMARIE K.
Le client n'a pas laissé de commentaire.CHRISTOPHERADAM L.
Le client n'a pas laissé de commentaire.Roberta C.
In & Out Market went above and beyond to ensure I had a great customer experience. My third rental there this year.ROBERTPRESTON N.
I need a cargo van for one hours from 7:30 PM to 8:30PM, but the location closed at 8PM. So, I have talked to the person over the phone and specifically asked 2 times that I can return the vehicle off hours and drop the key. The person assured me it will be fine, and I will just be charged 19,95 $ for hourly rate. When I was renting it onsite, right after he charged my credit card that same person who I talked to on phone told me "By the way, my dad may charge you extra 19,95 $ tomorrow since you are not returning before our close day today". I reminded him that you assured my twice on the phone that I will not be charged extra and I can use the off hours drop off, so the said "again" that it will be fine and he will let his "dad" know about this. Next morning, of course - "the dad" charged me extra fee - these guys are lying to the customers to make few extra dollars, blunt lies. Next time I will go to other home improvement stores for a quick truck rental, not U-haul PLEASE DO NOT GO THIS LOCATION AND MAKING BAD NAME FOR U-HAUL.YOUSUFABDULLAH K.
On site employee was wonderful and helpful.JACLYNLISA N.
Le client n'a pas laissé de commentaire.HIEUTRI L.
The truck was filthy. The online check out did not work and I had to go inside. If they had not been open that would have prevented me from picking up my truck. Fix the mobile app.JOSEPHMICHAEL N.
Le client n'a pas laissé de commentaire.THOMAS S.
Get a separate check-in desk for rentals.CHARLESNORMAN P.
Quick and easy drop off.PATRICKNICHOLAS G.
Le client n'a pas laissé de commentaire.SABRIZ N.
Le client n'a pas laissé de commentaire.arun V.
Allow the app to work on my phone and on the apparatus at the shop. I had to log off. The instructions saiud I could pick up vehicle without assistance, but the guy at the location said I had to come in to get the keys and sign things. THere were other people doing their rental. Took time I didn't expect.EDWARDJOSEPH G.
Nice owner!! Easy to pick up and drop off!! Helpful fast and experienced team !! Thanks keep your team growth energyROBERT A.
Le client n'a pas laissé de commentaire.STEPHENRUSSELL K.
Employee working was great and super helpful. Got us checked out quick and efficiently.Jillian C.
Le client n'a pas laissé de commentaire.CYNTHIA H.
Very easy and quick drop-off. Thank you!MYRONJERMELL B.
Le client n'a pas laissé de commentaire.SRINIVASA PHANI M.
I appreciate the assistance hooking up the trailer.Dan A.
Le client n'a pas laissé de commentaire.PAVAN K.
2 of 3 employees I interacted with at location were very good, one may have been owner/manager. A third person did not know about rentals and did not seem well trained on UHAUL process which added hour to checking out vehicle. Otherwise all was fine.Mark L.
Le client n'a pas laissé de commentaire.STANLEYLAWERY C.
Le client n'a pas laissé de commentaire.THOMASEDWARD M.
Le client n'a pas laissé de commentaire.ANDREI R.
Have the equipment on site, rather than in a distant church parking lot.ANDRESHINN P.
The truck had water in the door pulls; unpleasant surprise when you begin your move. Someone probably left the windows open ... Also, UHAULs pricing is not transparent. My receipt is double what I was quoted. It may fix itself once it clears but not a good feeling as I wait.AYAZALTAF M.
I had 2 contracts one for a truck and one for furniture pads that I had to pick up at second location. Attendant told me he would close everything but never closed the second contract.....I had to call the next day to get it done.Peter F.
Le client n'a pas laissé de commentaire.COLTONJAMES D.
Trailer was parked in the weeds. Someone had parked their car right next to the front of the trailer making it very hard to get it out without hitting the car. Only had 6 blankets, but told me they were 12. I had originally reserved 24. I was charged for 12 though. 800 number did not work when I was reserving my trailer. I wanted to extend my rental by one day. Was on hold for like 10 minutes, then disconnected three times in a row. Plus the recording kept telling me I could go online and make that change. I went online and couldn't find that option anywhere.DAVID P.
Offer longer rental times because situations to come upDONALDLEE B.
Le client n'a pas laissé de commentaire.Jasmine F.
The person was courteous, friendly, and very informative.Clifford R.
Le client n'a pas laissé de commentaire.NITIN G.
Le client n'a pas laissé de commentaire.ANDREWRICHARD R.
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.WAYNE T.
Le client n'a pas laissé de commentaire.Richard M.
There is only one guy in the store. The U Haul task seem to be the last thing on his to do list. I waited 15 min past the time I was scheduled for pick up. He kept taking customer buying items over preparing the trucks.SERGIOANDRES L.
Le client n'a pas laissé de commentaire.JOELBRIAN G.
they overcharged me for mileage and a hand trunk i didnt useAlan J.
Le client n'a pas laissé de commentaire.George H.