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Marquis O
Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The app is horrible
Matthew WImprove app and follow what we need in it
Gilberto RShe was very helpful n friendly! Super 😊
HIDEYA SI chose the contactless pickup and the app indicated the keys were in the back of the truck. After several minutes of looking turns out I still had to get the keys from the person in the front desk. App is useless. I turn the truck on and it's practically empty. I return the truck with almost half a tank and I get charged a fuel fee? Makes no sense. Reached out via email and haven't heard back. Definitely scamming their customers.
Raymundo HVehicle was duty and has mechanical problems. The only reason why I drove it was because there was no other option!! I request a partial refund of $50. Marcus Alexander 8315 Malardcrest dr Humble, Tx 77346
Marcus AAssure that everything is ready to go for the customer. Nothing was ready, no one was there working. Had to wait over an hour and still got charged for 2 days. Horrible experience and I wouldn't recommend anyone to rent from that location.
NYEISHA Athey didn't finish my drop-off at the time I left the van there. Instead, it took them 2 days to do so and that caused an error which they charged me extra miles for my rental. This happened because it took them 2 days to finalize the process, so I believe they used somebody's else miles when they took care of my rental. This made me spent time on the phone in order to solve this problem.
Felipe CLovely service all around would definitely do it again thank you so much great service 5 stars
Roy PPlease clean trucks before rental!!!! Ours had a horrible urine odor and the air did not work
Erica MTruck was open, not well-kept, and all the items requested were not available dollies, appliance, dollies, and other items missing from my order. Call customer service provided with the wrong information. No good.
Jose LI would like a discount that truck was DISGUSTING AND HAD A BAD ASS ODOR INSIDE LIKE MUST AND CIGARETTE SMOKE:..: the inside of the truck from and back was caked with mud
Jerrod CRented a dolly but there was none available and not sure what the additional charge after paying the first charge was for
Latyanna SI had a previous reservation at another location. I showed up an hour and a half after I scheduled to pick up the truck to find out they gave my truck away. I rented the truck for 24 hours and nowhere did it say If I wasn't there by a certain time they would release my truck. I was not notified of this either and didn't find out until I was there to pick it up. I assumed since I had a reservation for the entire day, that I could pick up my truck when it was convenient for me. I had to get a smaller truck and make more trips.
Erin WGreat Service Joshua was pleasant and patient not only with us but with the prior customer as well.
anna gGreat staff, professional run company.
Chandra KFriendly and helpful service.
Cameron ARien
Donald KHave correct sales associate managing the the location. I wasn't able to use the truck and they still charged me.
Chandell PBetter instructions on picking up
Stephanie ARestroom needs cleaned and no toilet paper.
Susan JThey should have all supplies that have been reserved on site. I had to go to another uhaul to get the dollies I reserved and it shouldn't have let me reserve those if they didn't have them. Moving is stressful enough without having to go to another location to get the tools we needed to move
Patricia MVehicle was not clean or in good condition. It had damage to the roof that I did not see until I got the truck home and I had to repair it with flex tape to keep water from getting in. Also the A/C worked intermittently and we had issues with the loading ramp working smoothly.
John FCustomer service is poor. Worker was not professional at all. Bad experience overall
Saharia SThe counter agent was very friendly and courteous
James KWas in and out very courteous.....
ANGELO BClean and sanitize inside the cabs , especially with covid going around
Joe GN.D.
Gloria TTruck I use smell like someone smoke cigarettes inside .y'all have stickers showing dont smoke inside just use some to take smell out..do to people have allergies and sinus..Let customers know there no smoking inside truck..
Tonia KConsider lowering the cost of rental.
John WLocation charged for 4 gallons of gas even though we returned truck with 3/4 tank full which was gas gauge when we picked up truck. Mileage billed was over the mileage used. Management is not honest, will not use Uhaul again
Ricardo GVery satisfied
Edgardo AThis location was good the clerk was very helpful considering I would never recommend Uhaul to anyone but if I had to I would recommend this one.
William SInside of truck was filthy...old french fries, smears, etc. Although told that for transcontinental rentals, 'newer equipment' was typically provided, the van we had had >108 000 mi and towards the end evidenced transmission issues. Unclear why cruise control is not available to aid in maintaining safer travel instead of fighting a gas pedal for 2200 miles.
Dale DPersonnel was extremely rude and very unprofessional. He kept overtaking me and his tone was hostile when I communicated with him. He did not care about my concerns.
Charlotte GThis was a horrible experience except for the people my wife dealt with on the phone. I will probably never use U-haul again.
Karl LGuy at the desk told us he would extend our rental a day later for free as long as we dropped it off at 3 PM; was still charged for the extra day and charged for the fuel when it was given to us at a half empty tank. Would be helpful, and would have had no issue with the extra day charge if they hadn't lied about no extra charge and they picked up the phone every once in a while. I had spent a good couple of hours trying to call to extend and was given the run around and transferred a lot.
Felix HWhen I reserved the truck I also reserved a appliance dolly was told truck was not available at first location which was fine rental was transfered to another location when I arrived to p/u my equipment was told this location had no dollies available so I had to p/u the truck at one location then go to another location to get a dolly very inconvenient then do the same when finished or be charged extra for the rental
William RI reserved 2 dollies a month in advanced and they didn't have them available. The lady at the counter was not professional at all and needed a lot more training on how to do her job. The truck was dirty on the inside.
Steven JThe agent was very friendly, helpful & made it easy for us during a hard time. Thankyou!!
Castalia iThe UHaul reservation was messed up and was very frustrating. Was supposed to be on a 24 hour remote pickup but was not. If not for the local guy on site it would have been really bad.
Dwain PThe customer service was horrible. Not only did I lose money, but the online personnel were no better. Never going here again!!!
DAVION BLocation was not open when unit dropped off
TYLER PCustomer service please. The lady who attended me seemed like she was going to hit me when I asked her if my name was registered at that location. I never never feel before like that in any place who ask something. My first time. She made me feel scare. Please change her please..
Fatima MDave was great, thanks so much for your help!
SARAH GWe were charged $100 and something for going only 13 miles. And it was a 10inch truck we had for maybe 1 and a half and brought rite back.
Michelle RThe gentalman who rednyrf me the truck wa awesome!
CANDICE TThe equipment was serviceable but the person completing my rental was professional and customer service oriented. It is because of her that I highly recommend this location.
Matthew TThis location has a very bad propane smell to it when walking in, Im not sure how the lady at the counter did not smell it? It was very nauseating even for me that works with heavy equipment. Thats all I could think about while in this location. I also informed her about the truck mirror needing to be fixed and not receiving the blankets I paid for. She did not seem intersested in hearing about it? Again I paid for equipment I did not receive and use and she did not credit my account. I dont care if it is only $10 that is theft.
DAVID DPlease list the hours of operation for a location. This location was not able to release the equipment when needed. It put me 5 Hours behind schedule.
VIVIAN MI had a very hard time returning the vehicle. It charged me for gas, when I put in the information into the computer showing I did fill the truck up. The company did correct the error after call them.
Dan EThe customer service was excellent very well versed and knew exactly what she was doing. I would recommend this location 10 times out of 10, good service smiling faces and just a good experience.
WILLIAM MClifford has no customer service skills at all. the young lady that stepped in to help us was exceptional unfortunately Clifford is the manager
Charles CContinue to keep doing what you're doing. Keep up the good work
Willie M