Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)

Évaluation :

3

My issue is not with the location but with the app. It’s clunky and slow and resets itself a lot causing frustration.

Évaluation :

1

This location was horrible, the lady at the front desk was not friendly nor helpful. The rental was ok. The return of the vehicle was smooth because I did it though the website. But the very next day I received a phone call stating the passenger side window was broken and the lady told me not to worry because, I purchased the insurance, I replied that I took pictures and videos and I opted out of the insurance, and the problem quickly resolved. I'm not sure what type of business is going on there but it sounds like a scam

Évaluation :

3

Milage and fuel were off just a little but cost me an extra $10 in the end. I drove less than 3 miles and got charged about $8,5 for fuel, even though I put 1 gal. of gas in the tank.

Évaluation :

3

The process was harder than explained especially for someone not great with technical Things. Also not told I had to be there within 15 minutes time slot picking up and wasted a lot of time with customer service on phone and resetting time.

Évaluation :

2

The driver seat was torn, the console was dirty. The ride was not smooth, believe i got a super old model, not sure. The AC was cold, so that was good. the gas was nearly on empty when it was supposed to have 1/4 tank. I put 30 in for approx. a 30 mile trip. The staff lady was very nice.

Évaluation :

5

The staff was very helpful and friendly.

Évaluation :

1

The lady working the counter had horrible customer service, misrepresented Uhaul policy, and racially profiled me. I regret using this location, and only did so, do to it's proximity of where I was moving too.

Évaluation :

2

I accidentally left a personal item in the truck and no one called me to advise. When I discovered I did the two representatives - did not acknowledge it, by the look on their face it had been discovered, but ultimately denied.

Évaluation :

5

Everything was fine, the only thing, I had a problem with was the website other than that it was great! Pick up and drop off was easy and contactless..

Évaluation :

3

I returned the rental truck as I was supposed to (used the website after hours to drop it off, no issue but I was charged an additional fee for "fuel charge 5GL" when I returned it with more fuel than when I picked it up (with pictures to prove it). I tried to reach out to the store and cannot seem to get in touch with anyone to have this charge returned to me

Évaluation :

5

The staff was awesome!

Évaluation :

4

Apparently I wasn't set up for the contactless pickup, but otherwise it was fine. The truck was very clean and comfortable.

Évaluation :

3

Requested dolly and there was none loaded for move.

Évaluation :

1

I was charged $40 for gas that I didn’t use because the slider on the website isn’t usable

Évaluation :

1

This review is of Uhaul, not I-storage. Used 24/7 service. Had issues with online check in. Had to wait 20 mins on hold for help. Video tutorial of process was NOT AT ALL the same as process we actually had. Very confusing and stressful! Took us 30 mins to pick up equipment. Should not need 2 alternate contacts!

Évaluation :

1

The attendant at pick up was a delight. Unfortunately, the hag working the desk when I returned the truck was a miserable human being.

Évaluation :

2

The lady at the office in the morning had a disrespectful and bad attitude. Won't be coming back to this uhaul again

Évaluation :

2

Uhaul didn't have the time right. They didn't have a appliances dolly as i reserved. Had to use regular dolly.

Évaluation :

4

When returning the vehicle I went during business hours. I was told by the employee I rented the truck from that if I were to return the truck during business hours an employee would check in the vehicle. When I got to the store I was greeted by a different person than whom I rented the vehicle from and told me she wasn't qualified to check the vehicle in nor held the correct qualifications and had me take time out of my busy schedule to do it myself take the pictures etc. I don't know if this is accurate or not but it became an inconvenience and caused me to be late to an appointment. Don't know if this will do anything but wanted to inform the company of the inconvenience it caused me.

Évaluation :

5

Truck needs to see a mechanic. Both doors did not seal, which made the drive miserable. I sounded like driving through a tornado the whole time. The steering in the truck was very worn. My wife was following me and called to ask if I was okay because the truck was going from line to line on the road. The engine has a slight misfire when idling. The only reason I would not recommend this location is the worn-out truck. These trucks cost WAY TOO MUCH to be unmaintained like that! Very disappointed!!

Évaluation :

5

I'm unsure because there's was nothing much to improve. The service and equipment was good

Évaluation :

5

Jacob was awesome! He did a great job serving me! 5-star service from him!

Évaluation :

4

I have yet to receive an email with the final price. Which should be about $35

Évaluation :

2

Clean the equipment before use

Évaluation :

1

The staff was not helpful

Évaluation :

1

Returning the equipment when the location is closed is not practical. There isn't room for a truck 20ft or larger. When there are two or three other trucks there when you arrive, trucks end up parked in ditches and blocking other vehicles in.

Évaluation :

2

No drop box to return truck key after hrs as scheduled at booking.

Évaluation :

1

We were charged for insurance which we specifically didn’t ask for and also for a dolly that we never received

Évaluation :

3

My drop off was at 9am the facility didn't open till 10am. Good thing I was able to do it thru a link.

Évaluation :

5

Keep up with what y’all are already doing

Évaluation :

5

Great experience

Évaluation :

5

Efficient

Évaluation :

1

This truck had no oil in it at all had to go to get an oil change also the catalytic converter is non-existent on the truck had to drive with windows open so did not get asphyxiated. This truck should be turned in to the glue factory. I demand some refund on this

Évaluation :

5

I really enjoyed my experience! The only downside was when I went to return the vehicle. The only space left available was the one closest to the fence. A previous customer had parked poorly and their U-Haul was parked over the line, not leaving enough room or a reasonable angle to park. I had to back into the grass to even have a chance to be able to pull forward into the space.

Évaluation :

5

not really a problem, but there were empty water bottles in the truck

Évaluation :

5

Cab of 26' truck pretty dirty. Office staff very helpful and thorough

Évaluation :

3

We had to pick up our truck at this location because it was unavailable at the location we chose. There seemed to be general miscommunication between what we chose online and what the store personnel had available to view. The system forced us to drop off elsewhere. While it was closer to our house, it was different than what the uhaul.com system brought up for us on a search when we initially reserved the rental.

Évaluation :

5

IS storage was great. But I was scheduled originally for Red's in League City. They refused to accept UHaul and did not tell me where I could go. Told to drive down road , "lots of uhaul places". I asked what name , he responded "UHAUL". Again IS Storage stepped up.

Évaluation :

5

Explanation of gas. I was just a little off and was charged for a little bit more than I should have in my opinion.

Évaluation :

1

My truck was not staged and ready, it put me off 15 hours off my trip. The truck was also extremely dirty and in very poor condition

Évaluation :

3

The Uhaul app did not work so I had to spend nearly an hour on the phone trying to get in touch with customer service in order to return the truck.

Évaluation :

1

Make the check in and check out more convenient. Also make sure someone is at the desk when the office hours are open.

Évaluation :

1

Replace the 26' truck. Shift lever was awful!!! Several times was stuck in park had to wiggle and shake to get it to shift. Same with ignition!!! Wiggle and shake the column to get the key to move. Parking at this place was nonexistent especially for a 26' truck. Light in the box didn't work. I have driven a lot of trucks this size this thing was subpar

Évaluation :

2

Have more then one person working on a SATURDAY! I waited 45 minutes in line. Unbelievable

Évaluation :

5

The agent was very helpful and knowledgeable of what I needed and helped arrange things. I'm very thankful for his help!

Évaluation :

4

Reason for No on maintenance: Drivers cabin was dirty and had overhead cloth falling apart. The cargo bay had two broken rails. The truck drove though and was operationally fine. The check in person was extremely nice and professional.

Évaluation :

5

The staff is friendly and helpful.

Évaluation :

5

Have more vehicles like pick up available in this location