Customer Reviews for Ice Box 4482
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

26026 Southwest Frwy   Rosenberg, TX 77471

(281) 232-5059

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 9h pm
  • Dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(281) 232-5059

26026 Southwest Frwy
Rosenberg, TX 77471

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 9h pm
  • Dim : 10h am à 7h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Quick and easy. Great price!!!

DONALD C. 
Évaluation :
2

The person was distracted and very confusing. I was told to just leave the truck and leave the key in the ignition and they would take care of it. Instead I checked the truck in online. Hopefully all went well from there!

LOGAN S. 
Évaluation :
5

If I ever have to move again are a friends are moving I know exactly where to send them I just loved there service thank y'all again 💞

misty E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA L. 
Évaluation :
1

Checked in online but still took almost 30 minutes to heck out as it appeared the person rechecked me in and then changed the drop off location to a place FOUR HOURS from my destination. Ordered blankets. Said they had none but I looked in a couple of the trucks that were on site and found some. No help in connecting the trailer. U-haul needs to stop using this site!

Joseph B. 
Évaluation :
1

Stop doing business.... you're not U-Haul material.

Jerry B. 
Évaluation :
3

No one to assist with/check hookup for safety for first time users.

Debra D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMA L. 
Évaluation :
4

The cup holders were a bit dirty, but not bad overall. Got what I needed and came back. Not much of an inconvenience.

Ellis D. 
Évaluation :
5

Very courteous service

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicky O. 
Évaluation :
1

Store location did not perform a safety inspection of the equipment and did not help hook up the trailer. The electrical connection for the brake lights was not attached to the wiring harness and was not functional. This location gets horrible reviews on Google and I'm not sure why U-Haul would allow them to continue to rent equipment. Worst experience I've ever had with U-Haul

Nathaniel G. 
Évaluation :
5

Very friendly people

pedro L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zainul I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
2

Hard to find as a uhaul drop off location

dung N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
1

Sent the bill to me 4 hours after I returned truck. 97 dollars

Roger F P. 
Évaluation :
5

Very friendly owners.

Steven M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donzetta D. 
Évaluation :
5

Service was great!

Tyler W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eli A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON G. 
Évaluation :
5

Trouble-free renting experience. Friendly staff and clean equipment. Highly recommend this location!

JEFFREY H. 
Évaluation :
5

Everything was great at this location

ANSEL M. 
Évaluation :
3

It was just Uhaul in a gas station

DEIRDRE B. 
Évaluation :
5

Great service. I am glad i stop by here. best customer service. The lady is very helpful and Friendly

Kalpana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulisses S. 
Évaluation :
5

Excellent service

JAVIER G. 
Évaluation :
5

Super friendly and helpful. I needed a last minute U Haul and they made the process easy and hassle free. Would definitely use them again.

ana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEENAN L. 
Évaluation :
1

Inspect the vehicle turned in

Ismael E. 
Évaluation :
1

Fuel gauge is not work correctly in vehicle I put too much fuel in due to this you do not get a refund if you overfill the vehicle advised renting from budget or Penske for better service. Location also has no fuel

WALTER R. 
Évaluation :
2

U-Haul customer service is terrible!!! I waited on hold for twenty five mins. The counter could not help me. Terrible experience.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
1

Store owner was rude and was trying to charge for a dolly !!

Lester L. 
Évaluation :
2

They do Absolutely nothing but give you a key.

Lee A. 
Évaluation :
1

The drop off location was a mess and no attendant was present. I would not refer anyone to this location.

MICHAEL DEAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHUKWUMA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raym ond S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtenay D. 
Évaluation :
1

I got OVER CHARGED, I hope y'all FIX IT......... Never using UHAL AGAIN !!!!!!!! Shearle Brown 4406 Olive Field Ct Richmond, Tx 77469 713-447-9487

shearle B. 
Évaluation :
4

Not a thing

Warren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
2

Unmanned drop off. No gas at the gas pumps. The place is deserted...

William S. 
Évaluation :
1

This location very bad service.

Hieu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane V. 
Évaluation :
1

Operator didn't know how much gas was in the truck, didn't know if it was clean. I prepaid and on the pickup date there was a mysterious charge of 46 $extra that I had to pay before I could have the truck. Funny, it was the same amount he wanted to charge me the day before to pick it up early. Didn't want it early but still got charged. We'll see if I get that money back or if I use a different company when I complete my move in 3 weeks. Do you want my business again or not ? Refund my 46 $

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID KEVIN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

curtis C. 
Évaluation :
1

The person handleing the buisnesses for uhaul is completely incompetent. He charged the wrong card for the service after I told him that I was paying with a different card. He then tells me that he cannot fix it because he doesnt own uhaul...I will never use this service or cite again.

BRANDON B. 
Évaluation :
5

Everything was perfect

Keira R. 
Évaluation :
1

Is the second time I use the service from the same location and both times the system was not working. I had to wait more than 30min to get the vehicle I reserved in advance.

Maria M. 
Évaluation :
2

Owner was late. Posted hours are 8a-8p. He showed up at 10, because “business isn't much in the mornings so I come between 930 and 1000.”

Andrew D. 
Évaluation :
5

??????

Zeb F. 
Évaluation :
5

All good! ??????

Zeb F. 
Évaluation :
1

He wanted me to go take a picture of the miles and gas gauge. That was not professional. I put 20 extra gas accidentally and he said he would be put back on my card and I do not see it. I use uhaul often. Thank you Cherie Robertson

Cherie R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rosario R. 
Évaluation :
4

Everything was smooth, attendant was helpful.

Thomas H. 
Évaluation :
1

I was so dissatisfied with the service received, I was first of all in pain from knee surgery and the location had me return to the truck and move it which i felt like they could have done, then i doubled check the gas hand which was on 7/8 of a tank, if the truck needed gas, seeing that the drop off location is a gas station, i would have put gas in it. They then charged my ceedit card 67 for gas. As mention i am very dissatisfied.

Allyn H. 
Évaluation :
1

Store manager was rude. He couldn't explain the process of renting a Uhaul truck very well. There was an extra charge to my card 6 days after I had paid my rental fee.

Rocky G. 
Évaluation :
5

Very friendly and helpful after I was turned away from another Rosenberg Uhaul location (where I was instructed to drop off the trailer).

Jeremiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Z. 
Évaluation :
5

Everything was great Thank you again will be back soon!!

jenna S. 
Évaluation :
1

I had to choose this location after reserving a truck at a different one that wasn't even open. When I arrived at the new locations the rep didn't even know the precoces. I showed her that I had also requested a dolly and paid for one. She didn't know where they were at. I personally had to check every truck to see if there was one available. No none available at all. This made my mine that much more difficult

Daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malcolm J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
5

Very helpful. Quick service. The staff was very friendly

Jeff K. 
Évaluation :
2

It took over 40 minutes to pick up a trailer (not including the wait to be helped). Associate was nice but service was slow.

Peter E. 
Évaluation :
1

Person checking me out had no knowledge of what to do. He failed to provide me with a contract. He failed to tell me how much he was going to charge. He didn't have a working credit card reader so didn't process the charge while I was there but some 12 hours later. He truck did not have a full gas tank so I ended up putting 15 gallons in that I didn't need. He gave me the truck without any paper work to show I was legally driving it.

Kennon W. 
Évaluation :
1

Bad customer service wanted to charge me for gas and I filled up more then when I picked up. Asked to come out and check the gauge and he don't want to he said he wasn't gonna go out and check. He said I'm gonna put what he think I had and if they charge me that was on me.

Narciso B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam S H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

There is no room to maneuver and park a trailer.

ALbert C. 
Évaluation :
1

The location was a joke, the gas did not match what was on the contract. Never got contract, had to call uhaul customer service. That location was absolutely horrible over all experience. I am glad I will never have to go to that store ever again.

Brian C. 
Évaluation :
1

Replace this shifty dealer with one who actually shows up on time to give out keys for reserved vehicles. And doesn't threaten to mark vehicle damaged if it isn't powerwashed on return (see multiple calls to Uhaul about this). Note also that Uhaul Corporate was "unable" to find another dealer to turn truck into, without 60 $fees. All this made this move stressful: insult to injury after Hurricane Harvey flooded our former house. Will not use Uhaul ever again unless corporate apologies tendered for horrible service in our time of need.

Miranda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
1

Was handed the rental agreement for an auto transport and told "it's over there." I'm a 100 % disabled vet and had to figure out how to move this thing where I could hook it up myself with it help. They are very heavy! No safety check or walk around by the attendant. The rear chain was useless. (No hook)

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel N. 
Évaluation :
1

Unauthorize this location.

Theresa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL P. 
Évaluation :
1

The owner had a attitude and we were treated like 2nd class citizens. We couldn't get a receipt for the transaction and on top of that we were over charged....i hope we can get this resolved as soon as possible

jessie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ron N. 
Évaluation :
1

was made to wait over 30 min even though I had ordered on line every customer that came in to the station the attendant would tell me to move over while he waited on them. renting from this location is a joke. I reserved over 2 weeks in advance and requested a location close to my home in Rosenberg but 2 days before time to pick up was directed to 26026 southwest freeway will not go to that location again

crystal R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
2

He had me go out and take down the mileage because he said he was too busy. I saw no other customer in the store.

John M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BENITO F. 
Évaluation :
1

Please contact me. I did not use the truck or dolly 2 days. Only 1. I had to wait while he waited on customers and leaving time is wrong. I want to be reimbursed for 1 day of each. I am very upset. Thank you.

peggy D. 
Évaluation :
5

Went to a storage facility to rent a auto transport for the next day. The clerk was very helpful made a reservation for me about 20 mins away from my house because she didn't have anything at her location. Hour later received a phone call from Uhaul going over the details about the reservation and gave a different address for pickup. Next day I arrived at location with in my hour window and they didn't have my equipment I reserved. Basically I spent the whole morning driving around trying to get my equipment. Finally arrived at a gas station to pick up my equipment told the clerk I needed the equipment for the whole weekend. The clerk said ok and said he will only charge me 1 time. When I return a hour before I told the clerk... he told me I would be charged for the 2 days. Bottom line Uhaul needs to get there act together.

JAY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas C. 
Non les évaluations ont été soumises pour cet établissement.

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