Customer Reviews for Ideal Fine Foods & Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

5

Convenient location, Van was clean and ready upon arrival. Very efficient process to pick up and drop off.

Évaluation :

5

This Location Representive Friently Poliytly and more then Profesional. Keep going like this. Good luck UHAUL Team…

Évaluation :

5

The person staffing this location is friendly, fast and efficient.

Évaluation :

5

Nothing, my experience was amazing! I have rented uhaul trucks from other locations and this one was by far the most clean and newest one I have rented. The man working there was very nice and it was a very smooth and easy experience. Location is so convenient too. I'll definitely go there in the future and recommend other customers too.

Évaluation :

4

1. There was damage on the vehicle and the photos provided in checkout did not show the damage 2. I had trouble with the lock and had to ask the attendant to help. If this had been after hours, I would not have been able to checkout the van. I suggest a video on how to operate the lock.

Évaluation :

5

Warm and cooperative interaction, trustworthy and reliable.

Évaluation :

5

Very nice experience.

Évaluation :

5

App is terrible and always keep hanging.

Évaluation :

5

Best service

Évaluation :

4

Thank you Asan

Évaluation :

4

Process went very well no hitches which was good

Évaluation :

5

Perhaps more vehicle sizes at this location.

Évaluation :

2

Attendant needs ti hone up on his people and customer skills. Somewhat rude and nit the warmest with greeting and dealing with customers!!

Évaluation :

5

The owner was very kind and patient while helping find me equipment after a previous reservation at another location had fallen through.

Évaluation :

2

I found Owner of business who is representing uhaul is not friendly and un professional in his communication.

Évaluation :

5

The gas tank should be full when the customer starts the trip. It makes things easier.

Évaluation :

5

Very professional staff.

Évaluation :

1

Individual at the store was not customer friendly.

Évaluation :

1

I was over charged

Évaluation :

5

Got rerouted here from the original pickup location as we were trying to use the mobile pickup option. Somebody confirmed mobile pickup with me on the 22nd (in the notes) and when we came on the 25th was told that location doesn't support mobile pickup. An amazing agent over the phone found this location with a van available for me to pick up right away. If not for her I would be very stuck! She deserves all the praise.

Évaluation :

5

The overall experience was easy - I would say the price was higher than I wanted to pay to use a truck for 2 hours. I'd probably look for something cheaper next time.

Évaluation :

4

Make sure vehicles are good working order. My rental had battery issues the entire time I had it rented. Called roadside assistance once and then had to boost the battery twice. Not that ideal!

Évaluation :

5

1. Have vehicles with functional locks. 2. Do not double book your vehicles 3. Supply the requested items that were confirmed when ordering. Don't just leave your customer without Dollie's or expected equipment, etc. 4. Don't have a pre check in when you have to check in in person. 5. Don't make the customer be responsible for all check in and use their own smart phone device. This Disadvantages customers that are not tech savvy or don't have data coverage. Not very accessible to many customers. 6. Overall a very poor experience. I have already told a number of friends not to use your service. 7. I prechecked in and it still took me over 30 minutes to acquire the vehicle with none of the necessary supplies available (Dolly and blankets)

Évaluation :

3

Turn light right rear is not work, from I take this cargo van. But in general is okay the service. Elkin Monsalve

Évaluation :

3

The locks to get the key are very picky and difficult to open however the location was close to where I was located. Truck was clean for me, and I kept it clean, big enough for everything in my apartment as I was moving. No moving blankets or anything as requested, and they told me the day before it was moved from in person pickup to online. Online process was smooth otherwise and everyone on the phone was helpful.

Évaluation :

2

The reprenstative was unprofessional . Not even greet . He was assuming that I am theif .He is behaving like doing favour to me. May be I will stole the vehicle . Your system should know that I am regular customer.

Évaluation :

5

The gentleman from the location was very kind and helpful.

Évaluation :

5

Nothing. The owner at Ideal Fine Foods and Convenience was very helpful when I needed help with returning the truck. They were very understanding. I highly recommend renting from this place. Merci.

Évaluation :

1

I wanted a 9ft van and even booked it on a call after they said that it’s available and when I went there they said we do not have a van available and thay cancelled my booking.

Évaluation :

3

My pickup location got changed the night prior to pickup date. This inconvenience was a hassle as I ended up at the original location i chose only to find out that my truck was not there (apparently got stolen the night before) and the location was thus moved. This wasted 30+ min of my scheduled time which i found very unfair. I wish better communication was put forward for this. No compensation was provided.

Évaluation :

5

The person was extremely helpful. Bless him

Évaluation :

3

My credit card was charge more than the amount of my receipt. Why? The clerk was helpful because the website would not work. It was not able to determine my location for pickup or return even though my settings were on, and the directions on the website to correct this were wrong. My teenage son was able to tell me how to fix it when I got home. If you want people to use the website, you need to make it more user friendly. Not everyone that rents a truck is 25 and tech savvy.

Évaluation :

2

The lock on the lock box was way too difficult to open!!

Évaluation :

5

The agent was really helpful, and I appreciate him. I recommend this location and give five stars to him. Merci

Évaluation :

3

Confusing to check in the guy that works there very helpful but on line check in not convenient called your 1800 number on hold for 30 min send the live chat message never got response back all the check in I did b4 the time for pick up wasn’t in the system had to do it again and the store guy helped me

Évaluation :

5

Location wasn't the issue. The app is pathetic!!! I had to constantly use the uhaul.com website to process my pick-up/return. An embarrassment. I'd rate the app 0/5.

Évaluation :

1

I asked for 2 dolly’s and was told I would be charged for 2 dolly’s but I didn’t get any dolly’s and was charged for 1