Customer Reviews for Ideal Homes
(Concessionnaire U-Haul dans le voisinage)

277 évaluations

3800 W 6th St   The Dalles, OR 97058

(541) 397-0312

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 4/17/2021: 9h00 am - 1h00 pm

Services dans cet établissement :

Pour nous contacter

(541) 397-0312

3800 W 6th St
The Dalles, OR 97058

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 4/17/2021: 9h00 am - 1h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Yong S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY LEE K. 
Évaluation :
1

We picked up the Uhaul- it was barely above empty. Plus, the truck was in the lot with the gas cap completely hanging down on the side of the truck. We put 80 $in the gas tank, as we planned to use it the next day. We were not able to use it the following day, so we returned it after only 4 miles (2 miles each way to fill up the tank). We were told by Emily in the office that the District Mgr, Robert, was only willing to credit us "maybe HALF" of what we put in the tank (a receipt is available). We spoke to Nathan when we called the Corporate Office in AZ. He said that once the truck is Checked In, in good condition, he would have no problem crediting the 80 $towards our future uses (We will use it 2 more times in the next 2 months). We still don't have a credit for anything, and we are out 80 $. We've used Uhaul many times in the past, we were planning to use them again, in a couple weeks, plus again in about 1,5 months. We need assistance asap with this very unfair situation.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
4

Great customer service, easy to rent and return, good equipment condition. Merci.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean M. 
Évaluation :
4

Customer service... customer ready???

Pansy V. 
Évaluation :
4

When picking up the truck and notice a issue noise and went back to ask the dealer or may should have down it:change truck, so tired to use it, made it to tualatin but on way back the problem got worse and broke down.. keep up the service...customer service ..take care/listen to your paying customer ....found smoke but and black dirty grab handle...little more on the customer ready check

Pansy V. 
Évaluation :
5

The gal came out to meet us when we pulled up and was very friendly.

DENNIS S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA HELEN M. 
Évaluation :
5

Emily and her mom where great. Pleasurable doing business with them.

Ryan M. 
Évaluation :
5

process was good, but windshield was filthy, could barely see through.

JUSTIN W. 
Évaluation :
3

Have no idea. Our drop off was after hrs

Steven A. 
Évaluation :
5

Gary and the crew are the BEST! 100 % top service

Joe L. 
Évaluation :
5

Well it's petty but clean the inside of the windshield it was dirty .

Paul H. 
Évaluation :
1

I was told this location had the equipment I needed for my rental but the day before I was scheduled to pick up the equipment I was called and told the car trailer THAT I WAS TOLD WOULD BE AVAILABLE was NOT AVAILABLE and the nearest location was 90 miles AWAY. I had to go get the truck one day early and I HAD TO GO PICK UP THE TRAILER IN PORTLAND . I was RENTED A TRUCK THAT HAD LESS THAN A HALF OF A TANK OF GAS AND THEY MARKED IT AS FULL ON THE CONTRACT !!! I only caught the error when I was preparing to turn the truck back in. I WAS NOT GIVEN ANY DISCOUNT FOR THE FUEL NEEDED TO MAKE THE TRIP TO PORTLAND AND WAS TOLD BY THAT LOCATION THE DALLES LOCATION HAD TO DO THAT, BUT THE DALLES LOCATION SAID THEY COULD NOT ALLOW ANYTHING FOR FUEL ONLY THE PORTLAND LOCATION COULD DO THAT. I was also told by the Manager at the Dalles location that I would get a discount if I dropped the truck and trailer at the Lakeside Location but instead I was told by them that they were the wrong location and that I would be charged more money for dropping it there ... This is the second time I have been told to do something by your company and then charged more money for doing you the favor you ask me to do for you ... NOT TO HAPPY THAT YOU GUYS KEEP STRESSING ME OUT ... AND AS FOR the Dalles Oregon location ... well i now feel like they cheated me and I will tell everyone I know not to go there for anything ...

Dale T. 
Évaluation :
5

Gary and team are always courteous and professional and quick. We've rented from here before and will continue to do so in the future.

Barry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slawomir S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

See above response. Will never use you again and will never recommend you to anyone else. Not even a response to my email I sent the day I had to spend 2 hours of my fathers day dropping off your vehicle do to your mistake. Dont false advertise pick up and drop off loc.

AARON G. 
Évaluation :
5

Super customer service!

Laurie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

The only complaint is it's in The Dalles, not in Hood River where I live..extra 40 miles?? Why doesn't Hood River still have uhaul?? Thx

lynda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
5

Went the extra mile to make it easy - very accommodating. Merci

James Y. 
Évaluation :
2

The gentleman hooked up an auto transport to my pickup, I assumed he did everything correctly. When I got to my location I started to load my vehicle and the tongue jumped up and slid forward into the tailgate of my 2016 f350 King Ranch. The damage was minor but it very much passed me off. I'll be having words with that man upon my return.

Forest L. 
Évaluation :
5

Easy pickup and dropoff. Quality gear. Friendly staff!

BILL K. 
Évaluation :
3

I was charged for two items I did not purchase, my husband dropped off the retailer so he did not look but the receipt after drop off.

Mariana W. 
Évaluation :
5

Ideal homes was lovely to deal with. The process was easy, they made sure that I got the equipment I requested, and the truck was clean. The customer service was great! I would highly recommend them to anyone.

CAROLINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nemah D. 
Évaluation :
4

The truck was new and handled great. The cab, though, wasn't cleaned very well. It was obvious that a dog had spent time in it.

REBECCA W. 
Évaluation :
5

It was all very simple and straightforward. Good work!

Yuri S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Your web site for renting needs some attention I tryed to rent this 6 x 12 on the web site and the only thing I could fine was in Portland Oregon, and Vancouver Washington so I called the 800 number for U-haul and she had on at Ideal Homes in The Dalles, Oregon but your Website show they didn't having anything of that size. I'm glad I called the 800 number I was thing of going to another rental place.

james P. 
Évaluation :
5

Very easy drop off.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
4

quick and easy

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Very helpful getting hooked up and on my way

Terry P. 
Évaluation :
5

Great customer service at rental location.

john S. 
Évaluation :
3

If there was another option go.

Stacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R. 
Évaluation :
5

The person working there was very helpful and knowledgeable.

Jim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich G. 
Évaluation :
1

Our truck didn't come when supposed to and then made us wait for a few hours and then called back and said so it got dropped off somewhere else didn't offer a discount or an upgrade or anyting crappy service.

Megan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana K. 
Évaluation :
4

The mobile app experience is terrible! Because the location is not open on Sundays, I needed to use the app for pick up and drop off. I couldn't get either to work. Customer service assisted with pick up by phone. The drop off part did not work at all and I waited over 20 minutes on hold for customer service and finally hung-up. TERRIBLE PROCESS !!!

RICHARD W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

If they need a 15' truck make sure they know that the bed of the 15' truck that you rent out is only 11' 9".

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nemah D. 
Évaluation :
4

Everyone was friendly and expedient.. What puzzles me is that when I was perusing local Uhaul dealers online, none of them had anything but 15 foot trucks.. But I work near this location as saw that they had 20 footers.. So I called and made a reservation.. It all went well. Merci.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
5

It was all good from my first visit to ask about the trailer and all the way to the drop off location..1000 miles away

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

Everything was fast and friendly.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
4

I have rented from this location twice before, but they asked me for a reference before I rented. Really? I have never been late returning anything, and did not appreciate being treated like a skip-trace was likely. You have my credit card, my ID, and my past history. That should be enough.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
1

The rental place was rude. The trucks engine light was on and it was leaking gas. I had to fill it up multiple times just to make it to the destination. When i asked them about it they said it was fine and sent me on my way. Horrible experience

David M. 
Évaluation :
3

Gas tanks should always start out full. Make it an easy start for the customer. Right away I had to look for gas. That tank was not going to make it to Portland and back.

BARRY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Nothing. Awesome service!!

Angela C. 
Évaluation :
3

Ideal home where I picked up the U-haul gave me a rental with NO GAS, on Fumes just barely made it to fill up. They are all we have in The Dalles. Could improve their service in many ways. No comparison to the drop off location.

Mike F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg NOTES W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie A. 
Évaluation :
2

The service there was very impersonal and the manager appeared uninterested and didn't even want to do a walk-around with me before I took possession. Seemed to bother him with my questions.

Joseph D. 
Évaluation :
4

Called ahead to let them know I had a drop off arriving. They were very professional and friendly over the phone. I arrived at a late hour and was able to easily park the trailer on their yard.

andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
1

No humans and a very low hard to find drop box for keys.

nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
3

Dropped after hours.

James D. 
Évaluation :
4

Full tank of gas right from the start

daniel wesley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonette S. 
Évaluation :
5

Thank you Gary Robinson, such friendly and courteous help with getting the flower baskets for downtown Maupin!

Kathi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Alberto V. 
Évaluation :
5

Great service!! Thanks you

Chris T. 
Évaluation :
1

Not only was the truck DISGUSTINGLY dirty...(as I pointed out to the person before I left)....but they were EXTREMELY rude....and this U-HAUL location was not the only place that is sub standard....I rented a truck one spring a couple years ago...and there was simething wrong with the billing...can't remember what it was....but I had to call a regional manager in Portland to see about a refund....and he was extremely rude....have had nothing but NEGATIVE experiences renting a u haul truck in the mid-Columbia area.......the truck I rented today was dirty in the outside as well as the inside....the inside was TERRIBLE...the steering wheel was sticky....something was splashed all over the dash...soda I think......

dillon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
1

post a sign about where the drop off is

Zoe L. 
Non reviews have been submitted for this location.

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