Évaluations des clients Ideal Homes

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ideal Homes

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chin C.
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Le client n'a pas laissé de commentaire.

SANDRA HELEN M.
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Le client n'a pas laissé de commentaire.

Ryan M.
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Emily and her mom where great. Pleasurable doing business with them.

JUSTIN W.
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process was good, but windshield was filthy, could barely see through.

Steven A.
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Have no idea. Our drop off was after hrs

Joe L.
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Gary and the crew are the BEST! 100% top service

Paul H.
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Well it's petty but clean the inside of the windshield it was dirty .

Dale T.
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I was told this location had the equipment I needed for my rental but the day before I was scheduled to pick up the equipment I was called and told the car trailer THAT I WAS TOLD WOULD BE AVAILABLE was NOT AVAILABLE and the nearest location was 90 miles AWAY. I had to go get the truck one day early and I HAD TO GO PICK UP THE TRAILER IN PORTLAND . I was RENTED A TRUCK THAT HAD LESS THAN A HALF OF A TANK OF GAS AND THEY MARKED IT AS FULL ON THE CONTRACT !!! I only caught the error when I was preparing to turn the truck back in. I WAS NOT GIVEN ANY DISCOUNT FOR THE FUEL NEEDED TO MAKE THE TRIP TO PORTLAND AND WAS TOLD BY THAT LOCATION THE DALLES LOCATION HAD TO DO THAT, BUT THE DALLES LOCATION SAID THEY COULD NOT ALLOW ANYTHING FOR FUEL ONLY THE PORTLAND LOCATION COULD DO THAT. I was also told by the Manager at the Dalles location that I would get a discount if I dropped the truck and trailer at the Lakeside Location but instead I was told by them that they were the wrong location and that I would be charged more money for dropping it there ... This is the second time I have been told to do something by your company and then charged more money for doing you the favor you ask me to do for you ... NOT TO HAPPY THAT YOU GUYS KEEP STRESSING ME OUT ... AND AS FOR the Dalles Oregon location ... well i now feel like they cheated me and I will tell everyone I know not to go there for anything ...

Barry A.
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Gary and team are always courteous and professional and quick. We've rented from here before and will continue to do so in the future.

Slawomir S.
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Le client n'a pas laissé de commentaire.

Richard D.
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Le client n'a pas laissé de commentaire.

AARON G.
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See above response. Will never use you again and will never recommend you to anyone else. Not even a response to my email I sent the day I had to spend 2 hours of my fathers day dropping off your vehicle do to your mistake. Dont false advertise pick up and drop off loc.

Laurie T.
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Super customer service!

Richard D.
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Le client n'a pas laissé de commentaire.

lynda S.
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The only complaint is it's in The Dalles, not in Hood River where I live..extra 40 miles?? Why doesn't Hood River still have uhaul?? Thx

Greg N.
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Le client n'a pas laissé de commentaire.

James Y.
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Went the extra mile to make it easy - very accommodating. Thank you

Forest L.
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The gentleman hooked up an auto transport to my pickup, I assumed he did everything correctly. When I got to my location I started to load my vehicle and the tongue jumped up and slid forward into the tailgate of my 2016 f350 King Ranch. The damage was minor but it very much passed me off. I'll be having words with that man upon my return.

BILL K.
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Easy pickup and dropoff. Quality gear. Friendly staff!

Mariana W.
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I was charged for two items I did not purchase, my husband dropped off the retailer so he did not look but the receipt after drop off.

CAROLINE K.
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Ideal homes was lovely to deal with. The process was easy, they made sure that I got the equipment I requested, and the truck was clean. The customer service was great! I would highly recommend them to anyone.

Angela M.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Nemah D.
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Le client n'a pas laissé de commentaire.

REBECCA W.
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The truck was new and handled great. The cab, though, wasn't cleaned very well. It was obvious that a dog had spent time in it.

Yuri S.
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It was all very simple and straightforward. Good work!

Matthew E.
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Le client n'a pas laissé de commentaire.

james P.
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Your web site for renting needs some attention I tryed to rent this 6 x 12 on the web site and the only thing I could fine was in Portland Oregon, and Vancouver Washington so I called the 800 number for U-haul and she had on at Ideal Homes in The Dalles, Oregon but your Website show they didn't having anything of that size. I'm glad I called the 800 number I was thing of going to another rental place.

James M.
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Very easy drop off.

Heather B.
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Le client n'a pas laissé de commentaire.

Jeff R.
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quick and easy

eddie J.
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Le client n'a pas laissé de commentaire.

RICHARD F.
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Le client n'a pas laissé de commentaire.

Terry P.
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Very helpful getting hooked up and on my way

john S.
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Great customer service at rental location.

Stacey S.
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If there was another option go.

Ramona R.
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Le client n'a pas laissé de commentaire.

Jim G.
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The person working there was very helpful and knowledgeable.

SUZANNE M.
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Le client n'a pas laissé de commentaire.

Rich G.
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Le client n'a pas laissé de commentaire.

Megan H.
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Our truck didn't come when supposed to and then made us wait for a few hours and then called back and said so it got dropped off somewhere else didn't offer a discount or an upgrade or anyting crappy service.

Samantha C.
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Le client n'a pas laissé de commentaire.

MARGARET M.
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Le client n'a pas laissé de commentaire.

Dana K.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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The mobile app experience is terrible! Because the location is not open on Sundays, I needed to use the app for pick up and drop off. I couldn't get either to work. Customer service assisted with pick up by phone. The drop off part did not work at all and I waited over 20 minutes on hold for customer service and finally hung-up. TERRIBLE PROCESS !!!

Anthony S.
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Le client n'a pas laissé de commentaire.

Curtis B.
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If they need a 15' truck make sure they know that the bed of the 15' truck that you rent out is only 11' 9".

Kate M.
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Le client n'a pas laissé de commentaire.

Jonathan L.
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Le client n'a pas laissé de commentaire.

Nemah D.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Everyone was friendly and expedient.. What puzzles me is that when I was perusing local Uhaul dealers online, none of them had anything but 15 foot trucks.. But I work near this location as saw that they had 20 footers.. So I called and made a reservation.. It all went well. Thanks.

Denise C.
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Le client n'a pas laissé de commentaire.

David S.
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It was all good from my first visit to ask about the trailer and all the way to the drop off location..1000 miles away

Jose G.
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Le client n'a pas laissé de commentaire.

Jim R.
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Le client n'a pas laissé de commentaire.

Todd T.
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Everything was fast and friendly.

Terry T.
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Le client n'a pas laissé de commentaire.

Ryan H.
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I have rented from this location twice before, but they asked me for a reference before I rented. Really? I have never been late returning anything, and did not appreciate being treated like a skip-trace was likely. You have my credit card, my ID, and my past history. That should be enough.

Jose G.
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Le client n'a pas laissé de commentaire.

David M.
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The rental place was rude. The trucks engine light was on and it was leaking gas. I had to fill it up multiple times just to make it to the destination. When i asked them about it they said it was fine and sent me on my way. Horrible experience

BARRY K.
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Gas tanks should always start out full. Make it an easy start for the customer. Right away I had to look for gas. That tank was not going to make it to Portland and back.

John G.
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Le client n'a pas laissé de commentaire.

Angela C.
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Nothing. Awesome service!!

Mike F.
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Ideal home where I picked up the U-haul gave me a rental with NO GAS, on Fumes just barely made it to fill up. They are all we have in The Dalles. Could improve their service in many ways. No comparison to the drop off location.

Greg NOTES W.
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Le client n'a pas laissé de commentaire.

KEITH D.
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Le client n'a pas laissé de commentaire.

Betsy H.
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Le client n'a pas laissé de commentaire.

David T.
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Le client n'a pas laissé de commentaire.

Nellie A.
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Le client n'a pas laissé de commentaire.

Joseph D.
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The service there was very impersonal and the manager appeared uninterested and didn't even want to do a walk-around with me before I took possession. Seemed to bother him with my questions.

andrew J.
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Called ahead to let them know I had a drop off arriving. They were very professional and friendly over the phone. I arrived at a late hour and was able to easily park the trailer on their yard.

Jeffery S.
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Le client n'a pas laissé de commentaire.

nicholas W.
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No humans and a very low hard to find drop box for keys.

Terri V.
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Le client n'a pas laissé de commentaire.

Jason P.
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Le client n'a pas laissé de commentaire.

James D.
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Dropped after hours.

daniel wesley D.
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Full tank of gas right from the start

Nicole N.
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Le client n'a pas laissé de commentaire.

Timothy C.
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Le client n'a pas laissé de commentaire.

Vonette S.
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Le client n'a pas laissé de commentaire.

Kathi R.
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Thank you Gary Robinson, such friendly and courteous help with getting the flower baskets for downtown Maupin!

Marie G.
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Le client n'a pas laissé de commentaire.

Nathen E.
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Le client n'a pas laissé de commentaire.

carlos B.
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Le client n'a pas laissé de commentaire.

Jose Alberto V.
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Le client n'a pas laissé de commentaire.

Chris T.
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Great service!! Thanks you

dillon R.
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Not only was the truck DISGUSTINGLY dirty...(as I pointed out to the person before I left)....but they were EXTREMELY rude....and this U-HAUL location was not the only place that is sub standard....I rented a truck one spring a couple years ago...and there was simething wrong with the billing...can't remember what it was....but I had to call a regional manager in Portland to see about a refund....and he was extremely rude....have had nothing but NEGATIVE experiences renting a u haul truck in the mid-Columbia area.......the truck I rented today was dirty in the outside as well as the inside....the inside was TERRIBLE...the steering wheel was sticky....something was splashed all over the dash...soda I think......

Kyle B.
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Le client n'a pas laissé de commentaire.

Zoe L.
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post a sign about where the drop off is

Ryan H.
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Much better experience this time than about a month ago at this same location. The equipment I reserved was there, at the price I was quoted online. Last time, i had to pay extra for more than I needed even with a so-called"guaranteed reservation". Bring a crescent wrench with you so you can adjust the length of the safety chains.

tabath S.
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When I dropped of the truck the location was closed ,wasnt able to speak with anyone or to let them know I was returning a truck. I received my receipt via email and was charged an extra day and it said I returned the truck after 8pm.

action pride cab L.
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Le client n'a pas laissé de commentaire.

Carl R.
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We rented the trailer at The Dalles WA...we are from out of town. We had the wrong size ball. The owner loaned us one. We returned the trailer on a Sunday...when they were closed...he trusted us to drop his "ball" off at a certain spot on his property. We are from a small town where this sort of thing happens often...The Dalles is NOT a small town & we were strangers...GREAT SERVICE & COURTESY!!

John F.
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Le client n'a pas laissé de commentaire.

Heather H.
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

Ray S.
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Le client n'a pas laissé de commentaire.

Ryan H.
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I had a reservation, and a cost of $14.95 a day. I got a call from them before my pickup day to inform me they were not open at 8:00am (my requested pick up time) but they agreed to let me get it the night before. They did not mention that they were not my requested location, but the person at my requested location was able to direct me to the correct place. Then I get there, and my $14.95 reservation for a motorcycle trailer now cost $29.95. As far as I can tell, same trailer - built-in wheel chock, fold down loading ramp. The amount of money is small enough and the need for the trailer great enough that I took it and completed my haul, but if I need to rent any truck or trailer in the future, U-Haul will not be my first call. I feel deceived, like there was some bait and switch involved. I don't blame the local dealer as much as I blame U-Haul. I don't understand how the rate in the dealers computer system is different than what I was quoted for the same trailer.

William D.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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