Great place to pick up a U-Hahl. The body shop also very friendly and helpful.Ahmad O.
Customer Reviews for Image Auto Body Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
South San Francisco, CA 94080
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RAFAEL S.
Le client n'a pas laissé de commentaire.Kedar M.
The gas tank hose clamp was completely loose causing leaks when fueling. Apparently this is how people steal gas from the vans that are parked in the lot and it's very common. The vans need to be inspected prior handling them to a customer. It was very frustrating to find leaking gas when I have a fully loaded van already and I'm 100 miles from the pick-up spot.Alejandro R.
Le client n'a pas laissé de commentaire.Daniel Pit Tat S.
Le client n'a pas laissé de commentaire.Nick R.
Good place for drop off and pick up,, image auto body by phil. Well recomendedRichard M.
Staff (Jasmine) very efficient and professional. The return process via web site / app very User friendly.Eric Q.
I was nearly scammed. Said I travelled way more miles than I actually didElijah J.
Le client n'a pas laissé de commentaire.Phillip O.
Le client n'a pas laissé de commentaire.Honorato C.
Le client n'a pas laissé de commentaire.Jaime G.
Le client n'a pas laissé de commentaire.Ho Ming L.
Le client n'a pas laissé de commentaire.Jorge S.
Le client n'a pas laissé de commentaire.Lays T.
I've rented uhaul trucks before but this is the first time to pickup a truck without a person working the counter. There was a lock box that I spent 35 mins trying to access and make two calls to uhaul to figure out what to do to get the lock code to get the keys. In theory it sounds great but it really was a hassle. Other than that I was able to finally get the keys and then get the truck. When I returned the truck 6 hours later I had to make another call to figure out what I need to do to return the keys. If your phone coverage is not good then this becomes a really big problem. When I tried to access uhaul site and get a pin, I would get the pin code to verify and then it said my session expired. Not a good user experience. Next time I will find a place that has someone at the counter.Jeffrey M.
Very professional and seamless transitionsNicholas W.
I think you're doing an excellent job.Leticia W.
The people were very nice. The truck had a sketchy crack in the windshield. Everything else was goodCameron B.
Le client n'a pas laissé de commentaire.Erica Hazel R.
Staff was kind and very helpful. Process went very smoothly. Will definitely right here again.Marilyn C.
Le client n'a pas laissé de commentaire.Ross F.
There's a lot of random charges added to U-Haul prices. It's basically an extra 100$ from what is told will be charged. Payment needs to be more honest and upfront.Jasleen B.
Never recommended this place to my friends and family , poor customer service. Never go there .Shiva T.
Le client n'a pas laissé de commentaire.Wei P.
Very helpful. We showed up with only 15 minutes left before they closed. My phone was dead so I was unable to check in the Uhaul from my phone. They allowed me to charge my phone, helped get an item boxed for shipment, and checked in our Uhaul for us. They also offered to stay a little late if needed while we waited for our Uber ride. Super helpful!Sarah C.
Everyone was super nice and very helpful. The uhaul was cleanelsa C.
street parking I think is 2-4 hours, but location is good.FELIX P.
Jasmine was Amazing. So helpful when I was making reservation. Excellent location. The Uhaul instant chat service was so helpful when picking the truck. And the "How To Videos" were helpful with returning the truck. GREAT experience. I will most likely use the Uhaul 24/7 pickup and return service again.Aundrea W.
This place is GREAT! Even though I had chosen mobile check-out and return, the guys there still helped me out when getting and returning the truck. It literally took 2-3 minutes and I was on the road. I will rent from Image Auto Body from now on!Bonnie N.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.Katherin H.
The staff Jasmin at the location even washed and cleaned the inside before giving it to me. The location is close on Saturdays, so Jasmin told me to text her if I run into problem returning it on-line. That's the kind of service the customer will come back for. Merci.EDSON C.
Le client n'a pas laissé de commentaire.charles F.
Easy and smooth transaction.Miguel M.
Le client n'a pas laissé de commentaire.Nico B.
Easy to do everything online without standing in line.Paul S.
Check in was awful. Provided all info ahead of time and had to reenter all of it.Karen G.
Image Autobody customer service was the best!Patrick P.
it's ok if plan to move the budget is less than $100 for 4 hrs rent.Zawng Dai D.
InformaciÃ³n apropiada, excelente.patricia M.
I have no way to access my receipt? I see my order on my dashboard on my app but no location of my breakdown for charges after I was done with my rental. Please make that easier to accessSandra U.
Le client n'a pas laissé de commentaire.Edward M.
I think you improve already .MOREL F.
Overall, easy pick up and drop off, fair price, and clean vehicle. Flexible too as our time needs changed.James L.
Fast and friendly, I would come here for my uhaul every time.Robert M.
Le client n'a pas laissé de commentaire.Nathaniel G.
Le client n'a pas laissé de commentaire.EDGARD E.
Le client n'a pas laissé de commentaire.Jed E.
Le client n'a pas laissé de commentaire.MarvinJay M.
Le client n'a pas laissé de commentaire.ALBERT S.
Everything good the agent,and good serveceMarco A.
The truck that I received had steering problem which halted our reservation for safety's concern. I reserved the truck for one whole day instead I was only able to use it for a couple of hours and put little to no miles on it.immanuel R.
Le client n'a pas laissé de commentaire.DIANE F.
make sure there is a key in the car.Grace K.
Le client n'a pas laissé de commentaire.Solomon N.
Over-reliance on technology. I like to be able to see and to read the rental paperwork, including what I'm signing, and to take a hard copy with me - including my receipt. Smart phones are for kids; business ought to be done in a respectful, business-like manner.Martin S.
Le client n'a pas laissé de commentaire.ANE C.
Super nice people. Easy pick up, and drop off. Almost new truck.Sergei S.
Le client n'a pas laissé de commentaire.NICHOLAS L.
I was satisfied with the drop off processKARLA S.
I used the online check-in for this rental. However, when I tried to pick up the key from the locker (#3) as directed, the key in the locker was for a different vehicle. I tried calling the 800 number for help and was on hold for 15 minutes before hearing a notification action that it would take approximately 60 minutes to reach a representative. I went back into the online check-in and was able to chat with a rep who called me. The rep gave me the code to open another locker which is the correct key. This issue delayed my pickup by nearly an hour.Anthony Y.
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.Aubrey B.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.Amanda A.
Le client n'a pas laissé de commentaire.PAULO M.
I was called on the 11th by the location and was encouraged to pick up on the 12th even though I had it scheduled for the 13th. The woman told me it's ok and she will give me the extra day free no need to drop off earlier to match the early pickup. She said drop off will still be the 17th. After the smooth drop off in Utah on the 17th as I drove off I was notified by my bank I was charged $54 by u-haul. Checked my email and saw an email receipt showing I was charged for an extra day. Obviously I was disappointed but I really don't have the time to play run around with U haul locations trying to get my money back because of what I was encouraged, promised, and told by the pickup location. I would rate them the highest and even recommended them to a friend, if I get a refund. I'd even do a great google review for them. As for now I'm just disappointed considering how much I paid upfront for the rental to begin with.Samer A.
Convenient location near my place Phil very helpful. 👍👏🌞😎Domingo C.
Le client n'a pas laissé de commentaire.MARIA V.
Le client n'a pas laissé de commentaire.Angela S.
Very efficient operationKenneth K.
Le client n'a pas laissé de commentaire.RIGOBERTO P.
Convenient location. Hard to park. Friendly and helpful owner.KENNETH E.
Le client n'a pas laissé de commentaire.Karl rey G.
Le client n'a pas laissé de commentaire.SHEILA W.
Le client n'a pas laissé de commentaire.AMY W.
Phil and Jasmine was very helpful and accommodating. They are so professional, I'll rent from them whenever I'm in need of a van in the future.WILFREDO C.
The mobile web experience needs to be fixed. Couldn't advance in the user flow because it was unable to detect my location. Had to download the app, which also ended up being a poor user experience due to slow speed. Took more than 30 minutes to get the truck off the lot.Jeffrey Y.
Le client n'a pas laissé de commentaire.Iliana O.
Very good service, very friendly and very helpful.WEN G.
Nothing could be done to improve my experience. Phil at Image Auto Body was a great guy and made the whole process easy and enjoyable. I arrived an hour early expecting to wait but the vehicle was ready and he got me going. I would definitely rent from them again.Craig B.
location is too congested for returning easilyBruce C.
Great experience with Phil the owner and his employees. The truck came dirty from somewhere else and they offered to do a quick basic wash before I left there and also removed some black tape that previous renters had put on the back lights. So thankful for their helpPAULO F.
Staff are fast and very knowledgeable.ALDWIN H.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.AUSTIN C.
The entire crew were welcoming and prepared. Pick up and drop off we're easy and quick. Great experience. Thank you!John C.
Le client n'a pas laissé de commentaire.Fang-I C.
Le client n'a pas laissé de commentaire.Mohamed A.
Le client n'a pas laissé de commentaire.Enrico S.
The truck had the tire sensor going off. But all the tires were full.LUIS Z.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Jaime C.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Robbert E.
Le client n'a pas laissé de commentaire.francisca T.
Le client n'a pas laissé de commentaire.Jerwin C.