The person at the pickup location could have cared less about what she was doing. In fact, she said as much. We had to call corporate and have someone come out to help us. A few minute procedure turned into 1,5 hours. The truck did not have a full tank of gas, was filled with cigarette smoke and was filthy. The blankets were not folded, but thrown into the back of the truck.Faye E.
Customer Reviews for Imart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customers for the varieties store interrupted the both the pickup and return process.james H.
The pick up location is a convenience store/liquor store/marijuana paraphernalia store. The lady working the counter of the store, which is not in anyway a U-Haul location, was nice, but was obviously very new and had a very difficult time renting me the vehicle. This is not an appropriate U-Haul rental location. Shame on Uhaul.Timothy R.
This is a corner store subcontracted by U Haul Person in the store was unaware of our pickup and could not assist us to make sure we connected it properly . We drove to an actual UHaul location twice. Once to have them show us how to install the towing ball and the second to confirm we had the trailer connected properly/safely.Mark C.
Le client n'a pas laissé de commentaire.CLEIDE T.
Le client n'a pas laissé de commentaire.DEVON W.
Worst experience ever. Location change was never communicated to us. The Manager at Highlands Ranch store should not have contact with customers, she's awful to speak with. Hung up on my husband and myself. Truck had zero gas and no keys. We waited hours for a key to be made. Terrible experienceBlake T.
Take a photo of where the drop box location. Would make it easier to find especially after hours.Juan M.
This site is in a very busy liquor store. The attendant continued to have me wait while he checked out a revolving door of customers that came in after I did and even though I had a scheduled appointment. In between customers the attendant would ask for a pieces of my information at a time and several times would ask the same question. I was never shown the truck or the car hauler and was not given any instructions on their use. I had to figure out and hook the car hauler up to the trailer and hope it was correct.Louie R.
I had an extremely disappointing experience with uhaul. I made a reservation a month ago since I was moving to a new home from Denver to Aurora. Uhaul changed my pickup location to Littleton an hour before the move and i had to drive 30 minutes out of the way to this location. I was told on the phone on the way to the new location they didn't have my size truck and only had a bigger size so was up charged for this. I also had to return all the way back same night adding to my driving On the phone before I picked up at Littleton location, I spoke to scheduling and did ask to get a closer pickup spot but they said they had nothing in Denver. They mentioned a mileage discount for my trouble , but never told me there was only a 20 foot truck at my location and not the 15 i asked for. While this location was able to get me into a 20 and process my order last minute, overall I was disappointed with how uhaul added greatly to the stress of my move.Chris B.
Location was fine, but was in a gas station with one tiny UHaul sign that was easy to miss. The personnel was helpful but asked if the moving blankets were in the back of the truck. We explained, nothing is in the back as we never were given any blankets. He insisted, "it says they gave you blankets" to which we responded I understand that, we asked for them, we paid for them even, but were not given any. After going back and forth like this a few times, I showed him a picture of the box truck with out load in it to hopefully prove that there were never any moving blankets given to us.CHARLES M.
Le client n'a pas laissé de commentaire.CARLOS V.
Le client n'a pas laissé de commentaire.Cody F.
The only issue I had was that I reserved 2 Dolly's and they didn't have one. They accommodated my request for a different truck so that helped but no dolly made my move a little difficult.Christy A.
This was my first U-haul experience. The location the equipment was rented from did not have the hitch balls available for sale or rent; therefore, I had to drive to another location and buy one and return for the equipment. When I came back for the equipment and hooked it up it was discovered that a wiring harness was missing that connected the dolly wiring to the truck wiring. Guess what, I had to drive to the other U-haul location, with the dolly (without taillights, brake lights and turn lights). Once the connecting harness was hooked up, it was discovered that the right taillamp did not work. Since this location was not the location where the equipment was rented from, they were reluctant to fix the equipment. After some complaining, they tried to fix it, but could not make a proper fix. In transport, the light came loose and was hanging by the wiring and I had to zip tie it up.michelle B.
Le client n'a pas laissé de commentaire.PAUL G.
Location was sketch. Did not open on time. No one replies to the emails i send. I am trying to dispute incorrect charges getting no support. I will not use uHaul in the future.ALEXIS A.
I needed some anti freeze the imart didn't support the vehiclesMARK H.
El Ãºnico detalle es que una luz no funcionaba!!!rodrigo J.
Le client n'a pas laissé de commentaire.CHRISTINA R.
Pick up location was a gas station and the guy at the counter had no idea how the trailer worked or how to attach it. I was left to figure it all out which was unprofessional and frankly dangerousRichard M.
Pick up was scheduled at another location, one that was listed on the UHaul website. When I called to confirm, they reported it was not a pick up location, so UHaul had to change it. This place was really nice.Brandy Q.
They stole everything out the back of my truck after an accident that wasn't my fault.Austin M.
If UHaul wants you to get your truck/trailer at this IMart, just say NO!!! In fact RUN the other direction immediately!!! These people have NO interest in customer service, the opposite! We showed up there 3 days early just to confirm that all would go well on moving day and they saw us in the system, all good. Then on moving day they had no idea where our truck was! After much delay and an attitude that we were one giant pain, they found us a truck. They tried to charge $150 more than we were quoted but we had documentation with us so they couldn't. We had ordered a dozen blankets and a furniture dolly but of course, they were not in the truck. What a nightmare! The place in AR where we dropped off the truck was outstanding, extremely helpful & professional, top notch all around.Kathy T.
Le client n'a pas laissé de commentaire.Dan R.
The gas tank was already 1/4 empty when I rented it's I barely used any gas and I was charged the cost to filled up the tankQuang N.
Missing furniture dolly and 6 pads. Attendant at location showed up 20 minutes late. Wouldn't use again.Ed M.
I scheduled a 4 hour rental starting at 8 am. Imart opens at 7 am so I thought I would get there at 7:45am to knockout all the paperwork. When I got there, both doors to the store were locked and nobody was there. I call the store multiple times which lead me to a full voicemail. After leaving the location at 8:25am I was on hold with uhaul and there was still nobody at the store. Uhaul eventually got to my call and had their management call the location/person who told them he was there the whole time. When I went back in at 9:15am he argued with me and told me that I was wrong and that he was here the whole time. On top of that I didn't even get a 4 hour rental because he had to have the vehicle back by 12pm.Landon B.
Le client n'a pas laissé de commentaire.William B.
Business did not realize I there to pick up the the trailer. This was after having my reservations being cancelled at two other closer locations. The business then tells me that they "do not hook the trailers up". I had never hooked that type of trailer up so had no idea if it was right. They offered no assistance. They are a very poor Uhaul. associate.randolph O.
Le client n'a pas laissé de commentaire.Bill H.
Le client n'a pas laissé de commentaire.Jamie D.
Great location. Very helpfulRobert C.
Le client n'a pas laissé de commentaire.Kelly O.
The electric wires from truck to auto transport carrier were not connected; they were TIED together. We had to wire them together so we would be legal with brake lights and blinkers on the auto transport carrier. The truck cab had dog hair throughout and dirty dog prints on the middle seat. We ended up vacuuming the cab since I am allergic to dog hair.Catherine T.
Le client n'a pas laissé de commentaire.Dusty J.
Quick, efficient check out of the truck and I was on way in Five minutes.Gloria J.
Le client n'a pas laissé de commentaire.Chelsey C.
Le client n'a pas laissé de commentaire.Gabriel B.
Le client n'a pas laissé de commentaire.William J.
When I arrived the van was not parked in the location I was directed to by the online check in. Additionally, the keys were not in the lock box for pick up. The front desk attendant was a young man who had nothing to say other than, "ya, here, it's parked out back." The van was not clean when I picked it up. There was dirt and grass in the back. The front had a sticky substance on dash and in the cup holders as well as pet hair from an previous occupant. It was clearly not cleaned between users which is shocking considering the current pandemic. The vehicle is also due for an oil change. When I tried to let the online drop off know the vehicle was not ready for its next user, I was automatically going to be charged a cleaning fee so I was forced to put that the vehicle was fine so I didn't pay for a mess I didn't make. Overall a very poor experience.Molly Y.
Le client n'a pas laissé de commentaire.Barbara Rutter R.
Le client n'a pas laissé de commentaire.MARK C.
The equipment was sub par should be retired. The customer service was lacking for uhaul knowledge and ability. I sent an email to uhaul through your site as I am filing a complaint about the customer service from Uhauls main CS Department. I was treated like crap and the last 3 times I have rented uhaul has been more than disappointing.Rosemarie and Lu M.
This was my worst experience with Uhaul. The so called attendant had no idea what to do or how to do it. He called his boss, who told him apparently to have me disconnect the car hauler. He had no idea of what to do with it. They apparently didn't check it in, in a timely manner, as I was called 3 days later and asked where the unit was. I am a former Uhaul agent from a 30 year dealer. He would of fired me if I ever handled a transaction for him in that fashion.ROBEERT M.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Anthony F.
The gentleman who helped me with the rental was super efficient, kind, and well mannered. I appreciated his assistance.Kevin K.
Location charged additional amount a full month after the return when I did not exceed allowed mileage or return late.Thomas V.
Le client n'a pas laissé de commentaire.MARK C.
Only negative was they didn't have all the extra supply's you see in the Uhaul storesFraser C.
It was over priced from the internet and was told I was only paying 218 than got charged 318 they didn't say there was a holding fee slee A.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Larry J.
Don't make pickup process complicated, person that was chatting during my virtual confirmation was very unhelpful. Also, don't try to overcharge, hire helpful honest workers.Diego M.
Le client n'a pas laissé de commentaire.james M.
Le client n'a pas laissé de commentaire.Wayne B.
The location was in a liquor store that needed a good cleaning. I realize the weather prior to my rental was not conducive to a neat store but the floors were dirty and sticky. When I picked up the truck the store's printer was not functioning so the paperwork was transmitted to my e-mail address. I asked which truck was 'mine' and he essentially said, "Look for the number near the front of the truck." I couldn't find any numbers that matched the key ring so I took the truck that opened with the key. Unfortunately I could not open the paperwork, but that is not your concern. Still paper in the hand would have been better. When I returned the truck the store clerk (not the same one who checked me out) had difficulties calculating the charges. I photographed the odometer at pickup and return and there was 30 miles different. She initially charged me for 60 miles of travel. She gladly made the correction, but the error should not have been made in the first place.Phillip W.
Protective moving pads ordered online were not in the truck. Uhaul location told me to go to a different uhaul location to get them if I wanted them. So much for the uhaul guarantees. Truck was also dirty, had to sweep it before I could use it.David Q.
The cargo van was dirty and was parked far. It was not even accessible to perform the check in properly.Kiran P.
I was told by employee at store they don't want to deal with uhaul and we're working on getting rid of uhaul at their gas stationpam B.
Drop off instructions didn't say it was at a Dairy Store. Clerk was okay.Alan J.
All goodjohn O.
The woman helping us was really rude. She wasn't very transparent. She didn't tell us we had to fill up the tank or tell us where to park it. I will be going to an actual uhaul location next timeKatherine D.
I do not want to be negative, but this location should not even be in business. From wrong phone numbers, to not having the items ordered on-line, being sent to another location, and not getting any discount for any of it was very upsetting. I also was not the only customer having a terrible experience. It was several others in person , on a busy weekend. Keep in mind this is only ONE DAY out of the year. Horrible experience. I recommend visiting a location prior to booking, and having the details worked out through a legit UHaul storefront. Best, ---DDaniel S.
Le client n'a pas laissé de commentaire.Kathleen B.
I have Rented from this location a few different times and I've always had a good experienceMarjorie W.
Go over to the Highlands Ranch location and learn how to do things right, like cleaning vehicles and treating customers with respect and courtesy. Also figure out how to check in a vehicle without charging the customer 4x's the amount. Otherwise, just quit doing UHaul services at this location, because the whole experience was the worst I have ever had with any business ever.Karen W.
The attendants gave me a truck with a nail in the rear driverside outside tire. They didn't do any preventative or maintenance checks before sending me on my way. When dropping off the truck after having had to use roadside assistance, the attendants said it was neither theirs nor U-Haul's responsibility to check for flat tires. I was paying a team of movers hourly to help me move and because of the flat, we had to extend the move by an hour costing me more money. Had the attendants been properly trained to do their checks on the trucks, I wouldn't have had to pay the movers for an extra hour. The owner of the station did not take any responsibility.Evan B.
I wasn't informed of the location change until I got to the Uhaul office in Highlands Ranch. I also did not receive a dolly as I had requested and paid for.Christie S.
The store owner/manager at this location was exceptionally knowledgeable, helpful, and friendly. I did have a problem with the online customer service when I called to extend my rental by 2 hours. I had been given the 10' truck for $19,95 per day. I picked it up at 12 noon and said I'd be done by 4pm. It turned out I needed it until 6pm. When I called to say this, they immediately said they charge me for not just one, but 2 full 24 hour periods! And that was that...no bring reasonable. The local store owner changed that for me back to the one 24-hour period (since I only had it 6 hours!)....and I was once again a happy customer!Karen H.
Le client n'a pas laissé de commentaire.Denise C.
Clean the truck up a little and replace cracked windshield. It's not in the drivers view but still shouldn't be there for a rental truck.Clarissa R.
The young man was very polite and helpful. He's a good employee that you don't want to let go.David V.
Great location. Easy in and outPatrick R.
Le client n'a pas laissé de commentaire.Byron H.
This location was fine and clean and the uhaul representative was super kind, however I requested my uhaul to be picked up and dropped off at a different location but uhaul changed it on me very last minute. So for me this location was super far away so I had to pay a lot of extra money to pick it up and drop it back off to avoid extra charges.NICOLE S.
Le client n'a pas laissé de commentaire.paul C.
It's a store / gas stationTimothy C.
Le client n'a pas laissé de commentaire.John P.
ANSOLUTELY HORRIBLE EXPERIENCE. Will never use your service again. Please call me to discuss my experience. HORRIBLE HORRIBLE HORRIBLE.Tiffany G.
Le client n'a pas laissé de commentaire.josh T.
Le client n'a pas laissé de commentaire.John M.
Worst experience with a moving company ever. Person at store charged us for another person's reservation. Somehow couldn't find ours even though I had a confirmation email for my reservation and then said he got it refunded and charged us for our truck. He didn't actually refund. We have trying to get this fixed but now on top of the incorrect charge on our account we have $200 on overdraft fees because you can't get it together. We are so unhappy. My husband will be calling today to demand the refund in full for the false charge as well as the fees from our bank for YOUR mistake. It's been almost week and still the refund hasn't been processed right! We will never be using your services again because of this nightmare. For people who love pay check to pay check this is a huge issue.Nathanael A.
Le client n'a pas laissé de commentaire.Paul P.
Always a pleasure. Great customer service at this location. Nice guy.RICHARD H.
Le client n'a pas laissé de commentaire.Veronika B.
Tuve mala experiencia debido a error de comunicaciÃ³n solicitÃ© entregar el vehÃculo en otra sucursal y no me lo colocaron debido a eso hoy tengo una multa de 193 dÃ³lares realicÃ© reclamo bajo el nÃºmero caso 2253801 espero me reintegren mi dinerohenry G.
Le client n'a pas laissé de commentaire.Michael M.
Already contacted customer service. This man was rude, yelled at me, had zero consideration for my time, as well as additional unauthorized holds to my card because of his errors, and all customer service told me was "I'm so sorry". I had another moving truck booked for next week and I cancelled it because of this experience. It will take some follow up on Uhaul's part before I ever use their services again.Jennifer Y.
Le client n'a pas laissé de commentaire.Elisabeth P.
Keep up the great work!Deana S.
IMart is a gas station and convenience market. Limited truck stock. However my reservation was ready on time, the customer service rep was prompt and the 15' truck operated perfectly.Mark W.
Le client n'a pas laissé de commentaire.Subhra S.
Pricing was not accurate and employee did not know how to adjust the invoice.Greg B.
Our experience didn't start out well. They had us go to a location onBroadway and they didn't have our reservation r any vehicles, I had confirmed the address and asked are you sure they will have a truck I was toldyes for sure. At that point we left and were told we had to wait for a phone call I then called and the gentleman on the phone told me well it was on your reservation wasn't assigned her you told me that about three times I'm like well that what's that have to do with me we were told we had a reservationA at that point then we got a phone call and they said the closest place that would have a truck for us was down on Drycreek which was not very close to where we were so all this took about an hour hour and a half extra so we didn't have all the help that we needed it because they had something to do so it was really it didn't turn out so well in the beginning but the gentleman at the location were great and they got us a truck and everything ended up being OK but I am at the beginning it was not so good thank youclaudia B.
Very convinientSekhar V.
The drop off point was a gas station. The kid at the counter didn't inspect the vehicle and didn't review any of the paperwork I was told to give them upon return. The address for the location is impossible to see and GPS takes you to a completely different part of the lot. No U-Haul signage visible anywhere.Gregory G.
Had no help to hook up a tow dollyroy W.