Évaluations des clients Imbaba Station Inc 1

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Témoignages des clients récents de Imbaba Station Inc 1

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ky quang N. le

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Le client n'a pas laissé de commentaire.

Daniela M. le

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Le client n'a pas laissé de commentaire.

Enrique C. le

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Le client n'a pas laissé de commentaire.

GIRISH C. le

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Le client n'a pas laissé de commentaire.

Frank B. le

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It was perfect!

STEVE V. le

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Great service! Easy rental and return. Would def use this location again and again.

Meredith L. le

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Le client n'a pas laissé de commentaire.

Mauricio R. le

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This is the 2nd time I rent from this location. Staff is courteous and professional.

Scott G. le

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Have used them twice in a month. Excellent service and well-maintained vehicles. A real winner

Angela F. le

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Le client n'a pas laissé de commentaire.

Jon G. le

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Le client n'a pas laissé de commentaire.

Thorpe S. le

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Le client n'a pas laissé de commentaire.

Daylin H. le

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Same people waiting online to both pay for gas and process pickup made it a longer wait than expected.

Evgenia K. le

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Le client n'a pas laissé de commentaire.

Maresa P. le

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We were charged for fuel even tho we filled it OVER the starting line. This is the SECOND time we've had this issues. I took a photo of the mileage and we have photos to prove because we've had this issue before. A very disappointing waste of our time.

Furqan S. le

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your online pickup shouldn’t send me to a location where i can’t get my license verified before sending me to a correct location. i spent an hour at the wrong location trying to unlock my truck through the portal before a customer rep directed me to this location where I was finally allowed to rent the truck. Overall, this mistake cost me an hour, negatively impacting the stress and ease of the move.

ALEX E. le

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Le client n'a pas laissé de commentaire.

Malcolm E. le

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Alert customer of the truck's speed limitation. In state trucks are fine to cap if they are in line with the local laws. However, my truck was capped at 70mph and I was traveling interstate. The speed limit laws were at 70mph and this put me in danger of being unable to safely avoid fast moving tractor trailers in the right lane.

Sakinah M. le

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Le client n'a pas laissé de commentaire.

Nicholas V. le

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Trucks were parked on other side of 4 Lanes of traffic, with closest crosswalk a block away. Keep trucks that are being taken parked closer.

Sierra S. le

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Le client n'a pas laissé de commentaire.

Luke M. le

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Checking in for this Uhaul was AWFUL. The Express check in did NOT work and this whole process took far longer than anticipated and was incredibly stressful when you’re moving and have a day set on deadlines. The staff at Imbaba Station were nice and helpful but damn I will not using uhaul again.

Rebeccah B. le

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Have more than one guy working the front desk.

James A. le

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Make sure the truck battery doesn't die during the move and they have to wait 3 hours for a roadside tech to jump it (2 hours and 15 minutes more than the estimated ETA I was given). My entire move was compromised and I wasn't able to get home until 3am. Extremely unpleasant experience. I would reconsider ever giving Uhaul my business again.

claudia R. le

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Le client n'a pas laissé de commentaire.

JAMES P. le

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Le client n'a pas laissé de commentaire.

Allan F. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

vittorio B. le

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Le client n'a pas laissé de commentaire.

KEVIN A. le

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Friendly accommodating staff.

Sarah O. le

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Le client n'a pas laissé de commentaire.

marcos F. le

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DONT CHARGE PEOPLE FOR BROKEN MIRRORS WHEN IT WAS ALREADY BROKEN.

Luchezar G. le

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Le client n'a pas laissé de commentaire.

Sibel O. le

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I needed to pick-up the truck at 7:30 am. I signed up for an express pick-up etc. I did not get any notification or warning up until I went to the site and logged in. It said, this location opens up at 8 am! Luckily the guy inside the building helped me.

Merrill C. le

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Too hard to get to by public transit. Also, they didn't warn me not to get on 495W, which forced me to go through the Midtown Tunnel.

Yusheng Z. le

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This is the worst experience I had ever, go to other location.

Laviesha W. le

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Great service. Thanks.

Alexis B. le

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I was scheduled to pick up a vehicle at another location and the truck was nowhere to be found. Local Uhaul agent was unwilling to help me locate the vehicle and had to call customer service to have my booking moved to another location. Wasting well over an hour of my time and costing me greatly in parking. Very disappointed with the service.

ALFONSO A. le

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GENTLEMAN BEHIND THE COUNTER IS A DICK

Zahra N. le

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The person who runs the business in this location is a dishonest and awful person. I didn’t have the paper works on me when I returned the van and he lied about the amount he marked the tank for me and requested I fill up the tank much more than I needed to. Later when I looked at my papers at home and called to confront him about his dishonesty, he said it is already done what are you going to do about it and hung up on me! Terrible experience! Waste of my time and money, very disappointed!

Vincent M. le

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Free coffee ????

Kent T. le

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Le client n'a pas laissé de commentaire.

Khalil E. le

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Very friendly and well organized Great experience

Andrea M. le

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Great experience all around! Thank you!

Edward L. le

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Get more people like the ones at this location (Vandam st queens ny )

Adrian J. le

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It wasn't clear what happens if I don't refuel the vehicle

Chris W. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

Connor C. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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We originally rented a U-Haul from the manhattan ave pick up location in Williamsburg. Upon arrival, the very rude receptionist informed us that there were no trucks, even though we had a reservation. She told us to call LIC and when the gentleman on the other line requested to speak with her, she initially refused and continued to sigh heavily, as if doing her job was some sort of inconvenience. At one point she even left the building to go move her car, leaving us with no answers regarding the truck we had reserved. Luckily everything worked out, thanks to the LIC location. However, I will definitely not be returning to the Williamsburg location.

vermenka H. le

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Great service at this location.

Allan F. le

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Le client n'a pas laissé de commentaire.

Martin R. le

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Le client n'a pas laissé de commentaire.

Mercedez C. le

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Le client n'a pas laissé de commentaire.

NING L. le

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Le client n'a pas laissé de commentaire.

etan K. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Made my reservation on line -- received two different locations. The pick up location was a Dunkin Donuts, and the person who did the pick up paperwork was really confused by the entire (simple) transaction. Impossible to reach them by phone in advance. Trash left by previous driver(s) in the vehicle.

Kasey K. le

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The van I rented smelled like cigarette smoke. I asked for a different van and was told this was the only one I could take. I had no choice. The employee sprayed it was some spray, and then the van smelled of chemicals the entire time.

jonathan E. le

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The manager at the time was very accomodating and likeable. My only complaint is that the location is a gas station that doesn't have a visible address and the actual name (Global) is was not listed in my online rental confirmation so I was confused when I arrived at the location despite seeing the trucks on the streets. I did finally see the small Uhaul sign in the window.

Samantha V. le

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My initial drop off location was Storage Fox 30-46 Northern Blvd. I had to wait there for over and hour to be able to speak to personnel instead of handling the drop off myself (24hr drop off using the app) because there was absolutely no where to park the truck. In fact it was a shared driveway where other companies keep there big industrial trucks too. The person who I spoke to at the front desk showed up 30min past the opening time that was labeled on the front door (8am Mon-Fri). He then rudely tells me I can’t leave my truck there, there’s no space for it so find somewhere else to park. I couldn’t believe any of this. He said he had called U-Haul the night before saying to close off to all drop offs and so they shouldn’t have assigned me there. U-Haul then says that online this location was still accepting drop offs. Whether it’s U-Haul’s fault or the stores’ fault or not I don’t care, I was late to work because I was put in the middle of this and instead of him just taking the damn keys so that I can be relieved of my responsibility for the truck and handling the truck himself like he’s paid to freaking do. Why make me pay for this miscommunication HE HAD WITH U-HAUL. Completely unfair. I then drive to the one on Van Dam street because this arrogant asshole was not someone that was willing to help or that cared one bit to what I’d do with the truck as long as I don’t leave it in his stupid lot, which really isn’t even a lot it was just 3parking slots nexts to this big busy driveway. Anyway, at Van Dam St (where I was assigned to next over the phone with U-Haul customer service),I find someone more approachable that in a better way than the last, but just equally as frustrated, tells me he doesn’t know why they sent me there because he has absolutely no room for my truck. Here I am even more late for work and not willing to go and drive to another location and get further and further away from home just to hear the same exact thing being told to me. Luckily, I was able to successfully complete the app self-check out and there before speaking to this man. I let him know that my car was officially returned and that the only step missing was dropping off the keys. So obviously I couldn’t just leave with it and bring it back later like he suggested. If I didn’t mention how It’d then be considered theft if I then move the car again and take it with me or keep the keys after already having it successfully returned on the app, something I was not willing to do, this man would have also ignored me and not taken the keys and let me get to freaking work. These events happened from 7:50am-9:20am. I should not take that long to drop off a truck, especially when my pick up experience was so fast and simple. Could’ve been an overall great experience, but for obvious reasons it just wasn’t. Clearly there is an overall theme here where there is terrible communication between third party businesses affiliated with U-Haul.

Steve K. le

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It was a little difficult to locate or contact beforehand. However once we got there service was prompt. Equipment was well maintained. Checking the truck back in was quick and painless. We even recieved a refund for some items. Sam the owner was really nice. A definite recommendation from us ??

Andrew R. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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The location was great, but when I got their, your uhaul app process was the burden I had to register my drivers license, photo, etc , all steps that, could have been done from home and I could have been in and out. There I was at a gas station photographing my credentials and entering my driver's license numbers. That was ridiculous.

Stephen M. le

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When I got there, there was no vehicle available. I saw a couple if 10 foot trucks (I had reserved a van) and asked fur then to substitute and he refused. Bad!! I stated my dissatisfaction and he said, call the 800 number. Only because somebody returned a van suddenly did I get my RESERVED rental. Pretty bad!!

Shaheryar M. le

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I was told by Customer Service that a 10’ truck would be appropriate for a One Bedroom apartment but this was misleading and in fact I had to rent a van from Avis to make up for the shortfall which cost me $600 extra.

ORVILLE C. le

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please maintain the air condition cause it doesn't work well

Arin P. le

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The van wasn’t the cleanest inside (left over paperwork from the previous renter) but I didn’t care much. The exterior of the vehicle is a bit rusty but again I could care less. The service was excellent and that’s what matters in my books. The guy behind the counter couldn’t have been more accommodating, I will 100% use this location again

shile L. le

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When I rented the truck I want do it 2-way but was told they only can dobit one way,then I asked how much is the penalty if I return to other location they told me around $100,but it is $290 charge it is unacceptable!

shalom B. le

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I’ve got charge for boxes and tape box for the plastic for the mattress and never got It

Erin C. le

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Le client n'a pas laissé de commentaire.

Luyi H. le

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It took me two hours to wait for my van. This location is good. My original pickup location is LIC LOT LLC and my pick up time is 12pm. When we got there, my reserved van was not there and the staff didn't know where the van is. So we called customer service and it took us half-hour to get someone talk to us. He said we just took any uhaul that was available in this parking lot without giving us a number, but the staff refused to let us do so. It took us another half-hour to speak to another representative and she didn't know where our reserved van was. She can only gave us another pickup location. We eventually got the car around 2pm. The customer representative said uhaul will give me $50 for inconvenience but i never received it. It was so difficult and inefficient to talk to Uhaul customer service. It looks like they were not professional. I don't think i will consider uhaul next time if i have to move out.

Ritesh P. le

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Le client n'a pas laissé de commentaire.

Edward L. le

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Nothing it was real good

Tony F. le

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Le client n'a pas laissé de commentaire.

LEANN D. le

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Vehicle wasn’t ready

Brandon J. le

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Le client n'a pas laissé de commentaire.

Alexander S. le

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Great service! The gas station/Uhaul lot is run by an awesome group of guys - they were super helpful, quick and welcoming. Truck was in great shape.

jumpei M. le

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Le client n'a pas laissé de commentaire.

Maggie T. le

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The reservation said I could pick up the truck via the mobile app, but that wasn't actually possible. I made a reservation for before business hours and I wouldn't have gotten it if the guy wasn't there early and had talked to me on the phone the day before.

Ernest S. le

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Le client n'a pas laissé de commentaire.

Maureen R. le

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Nothing the guy there was great.. next time I need I will return to this same location.

SING FAI L. le

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Le client n'a pas laissé de commentaire.

Chantelle D. le

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Friendly and helpful staff. Quick and easy process.

Crisanto G. le

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The store employee is rude when I told him that the mileage on the contract is different from the van’s mileage. I showed him the picture. I told him to charge me with the correct mileage I used.

Desmen W. le

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They tried to over charge my credit card. The guy that was working didn't want to listen to what I was trying to tell him. He said to me that he is fasting and doesn't want to fight with me. Because I'm trying to explain to him what he was charging was wrong. His customer service was very bad.

James C. le

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Le client n'a pas laissé de commentaire.

Alexandra D. le

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Le client n'a pas laissé de commentaire.

Douglas T. le

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Too long to check-out and check-in u-Haul vehicle.

Patrick S. le

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Le client n'a pas laissé de commentaire.

Henry F. le

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Le client n'a pas laissé de commentaire.

JEREMY L. le

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Great location. Staff was very friendly and helpful. The uhaul mobile app had issues but the attendant made it all really easy.

roland T. le

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incredible service. Very straight forward. thank you we will do this again sometime! nothing to improve!

Martin R. le

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When I booked I requested pads, but when I went to pick up they didn't have the pads for furniture. As a consequence, some of my furniture damaged during the moving. Very poor customer service from U-Haul

Kirk M. le

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Your website needs to be improved, had to reopen multiple times to get it to work

Allan F. le

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Fast and efficient.

Luis S. le

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Clean the inside console for beverages

Maciej W. le

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I was charged $19 for my car in the spot I took the U-Haul truck. It’s a rip-off!

Andrew O. le

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Excellent experience

ALEX Q. le

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Best in Long Island city

James G. le

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Le client n'a pas laissé de commentaire.