The price of the mileage is too high.
FRANCISCO A
Customer Reviews for Imbaba Station Inc 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service. Nice people.
JUSTIN TThe staff was courteous and helpful.
Garrick MThere is a guy there with a very bad attitude I rent there once or twice a month. It has always been very easy and the people who were there were very friendly. But now I won't go back again.
Azael LGood customer service,Friendly
Charles CEverything good
Johnny EYou have already did it
James WYou reported it stolen to police when I was on a business net 30 and never came to pick up the stolen van. U expected me drive it sat parked for two half months
Heather FGreat service. Easy and hassle free.
JUSTIN TThe truck was dirty. The cab had old cigarettes and ash that had not been cleaned. Additionally, the truck did not sound good and seemed like it needed to go into the garage for some tuneups.
Rory GWhen I rented the van, the tire pressure low light was on. But the Tire pressure was good. I did not know how to fix it. Since, it was already on, it would have been nice if the person inspecting the van would have fixed it.
RAMASWAMY SEveryone is always very nice. Trucks are clean. Fast and courteous service. Je les recommande fortement.
JUSTIN Tunhelpful
AUSTIN GTrès bien
dante dThe attendant was very helpful and got me on my way very quickly.
Eugene EThe gentleman that assisted me was super helpful and kind .
Linda U• UHaul change of equipment 12 minutes before checkin, entirely unprofessional • Upon return at the return branch, a Death Threat was issued to me by the dispatcher, resulting in a call to 911 due to safety
JONAH BAdd some more signage with U-Haul branding
Martin CCostumer service need improvement
Chantell TService rep extremely rude.
Leonardo DThe attendant is rude and stupid.
Fabio Myou are doing great THANX
Wojciech PThe attendant was so helpful when my app was not working and I really appreciated his calm expertise. Great location, great service
KAREN HCustomer service needs more friendly and explain what choices does the customer have when they are rental a equipments ……
Kevin VThe drop off location was conveniently located right across my storage facility, so returning the truck was super easy. They received the keys and parked the truck for me. The office manager was courteous and efficient.
Aida GI didn't recall signing up for coverage but was charged for it.
Deshon LEverything went smoothly. The truck was ready, full of gas and much more affordable than other places we checked. I'd definitely recommend this location
Jeff REasy pickup and drop off. Van was clean with no issues
Alexander GI drove just 2 miles. But the car used the gas around 2 gallons. it doesn't make sense. I thinks you cheat me about the scale of gas. I need to pay for gas $11.xx. That's so fucking weird.
PRASERT KThis is the third time I rented a Truck at this location the first time was fine with no problem at all but there's one employee, who works Sunday morning, and for the second time, he was very rude and had poor customer service.
CIDAR LExcelent service … well done !!
Jimmy MThe guy at pick up was not helpful, lazy, and almost rude. The interior of the truck was wet by the cleaning liquids. The gas tank was NOT FULL but it was written as full. The guy at pick up emphasize that was full but it was as less as you cannot testify. ($8-$10 USD)
Christos Gexcellent service
ahmet aI tried to pickup from Storage Plus greenpoint and the system glitches. wasted 45mins there and the person at the desk said they couldn't help me. Was rebooked here through customer service. This location was great
Alexander KThe clerk wasn't very respectful or kind. But there aren't many options. It took a while to find van and setup on app. Wasted precious time. Shouldn't be included or tell us to come earlier.
Aashish PNewer equipment would be preferred. Other than that it was a good experience
Wiliam HThe service could have been more courteous, as the employee seemed to be having a bad day. However, I still recommend U-Haul and would be willing to work with them again.
Jorge MEverything good
Johnny EVery friendly staff, helpful and professional
Arnaldo BUnfortunately, the key to the truck I rented snapped so there was no truck for me and had to take a van. However, the agent and the agent's manager were kind enough to give me a discount for the inconvenience. I appreciated the understanding a lot. In situations like that, however, they weren't given enough power in the system to extend the duration of the rental on their end because it was after hours. They should be able to change the duration before pick-up, especially if the drop off is after hours. One last small thing, you should tell people clearly upon check-in that the counter is INSIDE the petrol station.
Krissan Prepresentative was very nice
Svetlana CInbaba was great. But I booked and confirmed with a different location!!!! Remi tried to tell me the morning I was picking up that they hadn't had vehicles in stock for days!! I had to RUN to Imbada. Uhaul fail!
Michael VTo the keeper of the keys, UHAULs most valued and hard working employee. This guy takes his job so seriously that being 15 min late for pick up was a really big deal. Guy working at the gas station had a mean attitude, almost to a point that he was hesistant to give me the keys. Gave me a whole lecture about "how things are suppose to be." If I didnt really needed a van that say I would have went somewhere else. Upon return (6 hrs later), this guy continued to have the same level of customer service. Anyways im done. To the guy working at a gas station on a sunday, who also acted like he owned Uhaul. Get a life bro!
Chad PThe price per mile difference from renting in farmingdale, ny to queens, NY is almost a $1 different. So whe it says rent a 15' for the day at $29,99 it actually came out to $423 for 8 hours. NEVER using UHAUL again
Allyson VDirty with screws in the back. Front was visibility dirty and smelled with a crack in the speedometer. Was charged for two days! Had the truck from 8am-6pm
Michelle BWonderful, thorough and quick return! Thanks so much!!
Michael CLeft my wallet in the glove box and have been trying to get ahold of someone at the location. So far the only guy I've been able to speak with doesn't seem to understand the situation and basically seemed to say "I don't know, it could have been rented"
Jacqueline WPlease explain to Customers how your system works , I rented the car for 5 1/2 and they charged me 2 days , I told the person I was bringing back the car around 9pm to 10 and I brought it back at 10:20 and they charged me another day plus I told him I had insurance and he charged me anyways for the insurance , I feel robbed by this company
Yadiz RSuper easy. In and out. The location is a gas station, which makes the refilling step a breeze. Chill guy at the counter, too.
Benjamin BU-Haul rep was not present during scheduled pick up time. I had to wait over an hour for them to come in to hand over the key and the representative was unprofessional and rude telling me I had "attitude" after explaining I had been waiting.
Vanessa KTuvimos muy buena experiencia rentando un truck estuvo listo al tiempo exacto que lo reserve y a muy buen precio, llame a customer service un día antes para asegurarme que lo tendrían a tiempo y que toda la reservación estuviera confirmada.
Juan AGreat costumer service
Elsayed HDon’t rent out vehicles that have major mechanical problems.
MARYAM TEverything is good
Johnny EI would recommend this location but not the 13th 37th Ave. Location cuz the front desk was so rude! I got a text that I was moved to 13th 37th Ave but then when I got there I was told that i was moved to Van Damn location in which I was not informed! I was told that someone has texted me but I did not get the until I talked to the front desk of 13th 37th Ave. Location
MA EThe pickup location was fine but the original location I was meant to pick up at did not have the keys to my truck. The attendant at the location would not help me and told me I had to deal with it. So I had to take an Uber to another location (van dam). Not well organized.
Tracy KExcellent Excellent
ND HThe staff was very helpful and the truck was excellent.
JOHN Hthe service was amazing
Joseph HIt wasn't clear that I had to park at the gas station gas pump then go in the gas station store! So I kept driving around the block! Not good!
bruce p