Customer Reviews for Imlay City Indoor Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Best riding rental truck. I've rented to this day.

Évaluation :

5

Everything was Great

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The locks are very hard to open. After trying for 30 minutes I had to cal my son to come help which took him 15 minutes. 45 minutes on a lock is ridiculous.

Évaluation :

5

Open six days a week

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

The radio didn't work at all.

Évaluation :

5

Added comments to our return as well the engine has a miss which may cause a higher gas usage the windshield wipers were possibly old so they didn't do a good job cleaning the windows. we were driving in a winter storm so that was an issue. They made a loud noise as they dragged across the glass. The back roll up door was hard to open and close as well. May just need some oil or maintenance. When I was checking the truck out Friday the photos that showed the truck had accident damage so I chose dispute and took new photos .

Évaluation :

5

everthing was great

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very pleasant and helpful office girl.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The whole process was really easy. The truck was immaculately clean, and the service was very friendly and helpful. Would highly recommend this service and location to anyone needing to rent a U-Haul.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Trailer was missing fender. informed person there she said there was no way to note that in the system--(this seems very odd.)

Évaluation :

5

I think that everything was just right.

Évaluation :

5

Superior Customer service, was greeted with friendliness, helpfulness and professionalism

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

agent was very helpful and organized really top drawer.

Évaluation :

5

Drop off was pretty easy and only took about 5 mins.

Évaluation :

4

Maybe bigger blocks of wood for tires.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Staff was helpful and friendly. Vehicle was clean and ready to go. A very good experience. I would certainly recommend U-Hau.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The 6x12 performed well behind my Sierra 1500. The morning I dropped it off the brake was making a noise so it might need looking at.

Évaluation :

4

There was a hole in the floor of trailer and our mattresses got wet.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I dropped prior to location being open. Easy to find,and plenty of room to maneuver trailer.

Évaluation :

5

Overall very good service and staff was friendly and very professional. Only one recommendation regarding trailer maintenance - the jack and ratchets should be oiled since they were very tight. And one tire was almost bald.

Évaluation :

1

I was told I would be getting an appliance dolly but when I picked up the truck they made me go to another location to pick up the appliance dolly. When I got to the second location, they only had a small utility dolly which made it impossible to move appliances and heavy item. We wasted HOURS LOADING AND UNLOADING APPLIANCES AND LARGE ITEMS. AND I ALSO COULD NOT RENT A LARGER TRUCK AND WE RAN OUT OF ROOM. I HAD TO LEAVE VALUABLES THAT I DID NOT WANT TO GIVE AWAY!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Same thing mobile pick up sucks need to work on your guys website other then that A+

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Loose the insurance scam already .....

Évaluation :

5

Very friendly and affordable

Évaluation :

2

There were pieces of wood left in the truck I assumed went with the truck and upon dropping the truck off I got a call to come either get the wood out or be charged a cleaning fee so at 6 months pregnant I had to take pieces of wood out of the truck and dispose of them myself.

Évaluation :

5

Imlay city was great but Gladwin was awful.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very clean

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Were to park the truck was a little confusing other than that it was good

Évaluation :

5

Clean warehouse with all units inside.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

The online check in through the app did not work. I had nothing but problems and was forced to go inside the office to try and get help with picking up my rental. The lady inside said she couldn't help me unless she canceled my reservation and started over, but it would be at a different rate. She told me my only option was to call the 1-800 number and see if they can help. What's the point of having staff in office if they can't help you check in if you need it?? It ended up taking 45+ minutes to finally be able to leave the lot with out truck and set our schedule back on an already stressful day.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great trailer, great service, great price

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Mobile App Sucks. It needs work done to the app.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No improvement needed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I USED to use Uhaul for all of my moving needs. I've moved cross country with this company and this past experience at the Waterford location has forced me to reconsider ever trusting this company again. I rented a car haul trailer which was filthy and had a flat tire. After putting air in the tire and running it through a car wash, I did everything I needed to get done in 3 hours out of my 24 hour rental. Returned the trailer to another Uhaul location as I've done dozens of times in the past and was double charged. Called the store, recieved a rude and downright threatening voicemail from the field manager, called and have been transferred back and forth all the way to the regional marketing manager to be told "there's nothing that can be done"

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Opening store on time, 9am is later than a lot of locations, timing is everything when scheduling other people's help and could have been on the road by the time worker arrived, especially seeing as I did the online check-in. Also uhaul online would not find my location on my phone for after hours return, so I was delayed again on return. On the phone, James was very helpful and polite.

Évaluation :

3

Have someone there when store is supposed to be open. Had to wait over an hour and call twice before someone showed up. Then wouldn't let me pay with cash just charged my card and wouldn't listen.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks so much!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The guy here was super nice and even helped us save money by recommending we bring the trailer back to the same location for half the cost. I really appreciated everything he did for us!

Évaluation :

3

When we tried to return the dollie there was no one there the place was closed when we arrived at 2:00pm. We called the 1-800 number and they told us to just leave it there and when someone came in they would check it in and send us a confirmation email. We did receive the email but we had also talked to a manager who offered us a $50 refund for all the trouble which was very nice of him.

Évaluation :

3

Passenger door could not be unlocked.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

It was a pleasurable experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

In my previous experiences with Uhaul, I usually see the truck ready to go and pulled up front when I pull in to the rental location. This was not the case at this location. Basically the gentleman working handed me the keys and said there you go... I asked if he was going to take the advertisement sign out of different window of the truck and he said no you can just fold it up and put it behind the seat. He didn't walk me through anything like my last uhaul rental location had done. I felt as though I was an inconvenience to him. He wouldn't even get off his chair. I originally chose this location due to the office hours and the availability to drop off the truck at my own convenience. I will never go to this location again.

Évaluation :

3

Billing could be better.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Picup was scheduled for 9am at Parschs Gas Station on E. Capac. One way 15 foot truck had been onadvertently rented for local...so, no truck available. Young lady at counter was NOT properly trained to resolve such a situation. Fortunately Brian Zender at B&B Auto did. He eas VERY gracious and helpful. Brian called the area manager and got us hooked up with the 15 foot truck at the storage facility. I ordered and paid for blankets, a queen size mattress cover and a dolly. None of those items were provided! Outside of Brian's stellar help, UHaul gets an "Epic Fail" on this rental.

Évaluation :

5

The gentleman that helped me was wonderful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Friendly and helpful

Évaluation :

3

Had issues with the key lock box on accessing the key. Made it hard because there wasn't any employee onsite. Ultimately fixed but took 30 minutes.

Évaluation :

5

Excellent