The location was closed had to wait an hour later to get truck guy wasn't at location and said if I didn't want to wait to go to another location but my card already had the charges Wait an hour later but Putin system I had pickup but I had not picked up yet was waiting on him to get there not going back there Worst experiencePerla H.
Customer Reviews for Imperial Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I went in to rent a 4x8 enclosed trailer for the weekend (Fri-Mon) went in three days before the date for pick up When on pick-up day went to pick up trailler was sent to another location to recieve no problem not far from the intial location get the trailer do my thing for the weekend take the trailer back on monday thought all was good and then after checking my bank account I'm charged $198 for some charge for some trip to Montana I live in Houston Texas rented for a trip to Galveston Texas never been to Montana the whole reservation was tatally screwed up by someone to this day I'm waiting on my money!!! Please send me my money like yesterday!!!Mark L.
LOCATION WAS SUPPOSED TO OPEN AT 9AM ACCORDING TO SCHEDULE. MY DRIVER WAITED UNTIL 10 AM. BUT THAT ASIDE ALL IS GOOD. MERCIMartiniano D.
Antonio was very helpful, and it is greatly appreciated.Natalie J.
Excellent customer serviceAdrienne C.
The manager of this location was super helpful and responsive and gave me all of the information that I needed. The location was a small parking lot in front of an old building. It was kind of strange leaving the trailer there without it being secured by an employee before I left the location.Elizabeth L.
Le client n'a pas laissé de commentaire.John H.
I just went at least 4 miles and y'all charge me for $10 and something cents for 4 miles and that is just too much money to be charging for 4 milesShante M.
Should reserve a truck online 1st. Did a drive up during posted biz hrs. Know one there. Called the # posted & the rep for this place was great. Walked me through getting truck reserved, very friendly & helpful. No hassles. However had to wait about a hour for someone to get there to receive keys. If I would have reserved in advance things might have turned out differently. I would rent a truck from them again.ANGELIA OWENS S.
Le client n'a pas laissé de commentaire.Kisha W.
Le client n'a pas laissé de commentaire.Aaron R.