Évaluations des clients Imperial Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Imperial Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

keith T. le

Évaluation :

This was the worst uhaul experience we have ever had. The staff and systems were slow and archaic and the pressure to buy the extra insurance was ridiculous. We would never recommend this location.

jason S. le

Évaluation :

The ladies on staff here both at pick up and drop off (different folks) were super friendly and very helpful. Great customer service! We will be back and will recommend to others.

Terry P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yasmine Z. le

Évaluation :

Sandy and her staff extremely helpful and kind.

Jim A. le

Évaluation :

Pick up and drop off was very easy. Would rent from here again.

Mare B. le

Évaluation :

Le client n'a pas laissé de commentaire.

keith P. le

Évaluation :

Advertise the true cost of the rental - $19.95 a day local is really closer to $100 per day

Sean P. le

Évaluation :

Friendly staff! Good stuff.

HAMMID B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tanaya F. le

Évaluation :

I had some questions regarding my order and called UHauls 1800 number and reached the most polite, friendly, and extremely helpful customer service rep Jeanette Montour. Give this woman a raise or start training all your staff to be just like her!! Amazing!!

Mare B. le

Évaluation :

Le client n'a pas laissé de commentaire.

SARAH R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimmy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tammy P. le

Évaluation :

The gal who works there is very good at her job

Rupert W. le

Évaluation :

I booked a truck with a power lift but apparently none of the Canadian fleet have those. I drove it 3 km and was charged the full days rental. Never using u-haul. I know each site is separate but the lack of customer care was shocking.

Mike L. le

Évaluation :

very good

Vivian N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ann R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike L. le

Évaluation :

very nice

Anh T. le

Évaluation :

Overall experience was pleasant. In and out within minutes. Truck was clean except for the pet smell.

Claudette R. le

Évaluation :

The vehicle was filthy. Dog hair all over the passenger seat. They cab of the truck has NEVER been cleaned.

Bronwyn N. le

Évaluation :

Very unimpressed by the unprofessional, rude service in this location. Would never recommend. When I went to pick up my truck it was covered in a few inches of thick ice and snow. Being on the smaller side I was unable to reach across the truck to clear it. When I went inside to ask for help, I was greeted with "I'm the only one here". Translation : sucks for you. Luckily 2 nice men were also in the shop at the time and came to help me. Most shocking to me is how my senior mother slipped on black ice in their unsalted lot and injured herself badly. When we went inside, with her limping badly, there was absolutely zero compassion or concern. Simply: "theres lots of salt out there". To which we replied "theres so much black ice". The person at the counter then said "oh yeah it rained last night". Not once did they ask if my mother was okay or offer to help her. Upon returning my truck, I happened to mention politely that I wasnt happy about how I had to dig my truck out in the morning and was met with totally rude, bulldozing replies and attacks. Very unprofessional response to polite critical comments on your business. I am very upset with my experience and will never be returning and will make sure to tell everyone I know who is looking for a uhaul to never go here. I feel that they are a terrible representative for uhaul and should have their franchise revoked.

greg M. le

Évaluation :

This location and service was excellent

Rafael V. le

Évaluation :

Le client n'a pas laissé de commentaire.

mitchell P. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS L. le

Évaluation :

Really happy with everything. Great Job!! Thanks :)

Napoleon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wing Hin Leon K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas O. le

Évaluation :

fuel charges are outrages, after using truck for the day, and returning it with more gas than when I picked it up, I was not pleased to find out I had to pay more for millage. I feel like I was legally robbed.

ANNE K. le

Évaluation :

There were significant computer problems (long standing I was told) that delayed our day by over an hour. I was moving my mother into a care home and the day was planned out to the minute. It added an incredible amount of stress to an already awful day. Please rectify this problem for the next person renting. Too late for us. I was warned about Uhaul, I should have listened. I will not recommend to a friend.

Skylar B. le

Évaluation :

Le client n'a pas laissé de commentaire.