Customer Reviews for Imperial Self Storage
(Concessionnaire U-Haul dans le voisinage)

316 évaluations

1180 Kingsway Ave   Port Coquitlam, BC V3C6N7

(604) 584-9275

Heures

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 584-9275

1180 Kingsway Ave
Port Coquitlam, BC V3C6N7

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Amanda was very helpful and courteous.

Matt G. 
Évaluation :
3

Amanda was amazing but the lack of information sent to be before hand was horrible. I did not get anything saying my location changed and then it was a remote location!

Melanie N. 
Évaluation :
5

I don't like that there is no grace time given for returning since it took us a while to figure out how to return a vehicle with a mobile device and then we were charged an entire extra day and the insurance by the time it was all processed. I think it is impressive that you are keeping up with the times of technology and have so many ways to rent Uhaul products. I do find online to be the best and often when I call employees at shops, there are long wait times and the staff is not always the friendliest or helpful, especially at Uhaul centres. They seem too busy and understaffed. I have been to a few. I have actually found the customer service better at the smaller businesses that rent Uhaul products.

CANDACE C. 
Évaluation :
3

We reserved a vehicle for 1pm online but it took 30 mins at the pickup site to get the rental truck due to other customers, reregistration and staffs lack of knowledge. I understood that registration online was already completed but at the site registration had to be completed a second time. Your online site stated everything was to be done online. The process was confusing and caused a 30 minute delay as we needed to make two trips to the dump before it closed at 5pm. Regards

Charlene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mostafa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Service was friendly and courteous. The truck was easy to find and clean. The customer service and process was stress free and made the day a little less stressful. Thank-you

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diogo B. 
Évaluation :
2

The computer and payment device not working several attempts to process payment Took almost half an hour to process rental We had to sweep out truck before loading

Sonja A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl A. 
Évaluation :
4

Quicker pick up. Only one computer terminal.

Camillo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Great place, great staff, great equipment. 5 star all across.

Jihun P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samira B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

doug M. 
Évaluation :
5

Friendly staff, will rent here again in the future.

Thomas S. 
Évaluation :
3

Very expensive. Barely used the truck for 3 hours. Home Depot has better rates.

julio A. 
Évaluation :
3

This was the worst uhaul experience we have ever had. The staff and systems were slow and archaic and the pressure to buy the extra insurance was ridiculous. We would never recommend this location.

keith T. 
Évaluation :
4

The ladies on staff here both at pick up and drop off (different folks) were super friendly and very helpful. Great customer service! We will be back and will recommend to others.

jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Sandy and her staff extremely helpful and kind.

Yasmine Z. 
Évaluation :
5

Pick up and drop off was very easy. Would rent from here again.

Jim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mare B. 
Évaluation :
5

Advertise the true cost of the rental - 19,95 $ a day local is really closer to 100 $per day

keith P. 
Évaluation :
4

Friendly staff! Good stuff.

Sean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMMID B. 
Évaluation :
4

I had some questions regarding my order and called UHauls 1800 number and reached the most polite, friendly, and extremely helpful customer service rep Jeanette Montour. Give this woman a raise or start training all your staff to be just like her!! Amazing!!

Tanaya F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mare B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
5

The gal who works there is very good at her job

Tammy P. 
Évaluation :
1

I booked a truck with a power lift but apparently none of the Canadian fleet have those. I drove it 3 km and was charged the full days rental. Never using u-haul. I know each site is separate but the lack of customer care was shocking.

Rupert W. 
Évaluation :
5

very good

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann R. 
Évaluation :
5

very nice

Mike L. 
Évaluation :
4

Overall experience was pleasant. In and out within minutes. Truck was clean except for the pet smell.

Anh T. 
Évaluation :
1

The vehicle was filthy. Dog hair all over the passenger seat. They cab of the truck has NEVER been cleaned.

Claudette R. 
Évaluation :
1

Very unimpressed by the unprofessional, rude service in this location. Would never recommend. When I went to pick up my truck it was covered in a few inches of thick ice and snow. Being on the smaller side I was unable to reach across the truck to clear it. When I went inside to ask for help, I was greeted with "I'm the only one here". Translation : sucks for you. Luckily 2 nice men were also in the shop at the time and came to help me. Most shocking to me is how my senior mother slipped on black ice in their unsalted lot and injured herself badly. When we went inside, with her limping badly, there was absolutely zero compassion or concern. Simply: "theres lots of salt out there". To which we replied "theres so much black ice". The person at the counter then said "oh yeah it rained last night". Not once did they ask if my mother was okay or offer to help her. Upon returning my truck, I happened to mention politely that I wasnt happy about how I had to dig my truck out in the morning and was met with totally rude, bulldozing replies and attacks. Very unprofessional response to polite critical comments on your business. I am very upset with my experience and will never be returning and will make sure to tell everyone I know who is looking for a uhaul to never go here. I feel that they are a terrible representative for uhaul and should have their franchise revoked.

Bronwyn N. 
Évaluation :
4

This location and service was excellent

greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mitchell P. 
Évaluation :
5

Really happy with everything. Great Job!! Thanks :)

CHRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Napoleon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wing Hin Leon K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan C. 
Évaluation :
2

fuel charges are outrages, after using truck for the day, and returning it with more gas than when I picked it up, I was not pleased to find out I had to pay more for millage. I feel like I was legally robbed.

Thomas O. 
Évaluation :
4

There were significant computer problems (long standing I was told) that delayed our day by over an hour. I was moving my mother into a care home and the day was planned out to the minute. It added an incredible amount of stress to an already awful day. Please rectify this problem for the next person renting. Too late for us. I was warned about Uhaul, I should have listened. I will not recommend to a friend.

ANNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skylar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Nothing the lady at Imperial storage was super nice and efficient Great experience

Vern D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne marie B. 
Évaluation :
4

Rep re-rented my uhaul while I still had it and wanted me to have it back pronto... while still under my 24 hour period... I was not in the city, and it was full of my stuff at the time, which was not cool.... thankfully I didn't have to bring it back after all. Otherwise, amazing! The rep who processed my return this evening was great!

Nathaniel S. 
Évaluation :
5

Staff is very friendly and fast

Zhong L. 
Évaluation :
2

The computer was not working and it took a long time. Our entire Uhaul experience was rather disappointing though - we ordered a Uhaul many miles away from where they had one available.

andrew S. 
Évaluation :
5

open up at 08:00 instead of 09:00

jim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ELLEN O. 
Évaluation :
5

Very pleasant lady

JOE M. 
Évaluation :
5

Very helpful and friendly staff.

Tomas J. 
Évaluation :
3

Hi Dear! everything was good. but the cabin was smelly. please make sure your equipment to be clean because that smell like cattle. Thanks

saeid Z. 
Évaluation :
5

Very convenient with a good office environment. Staff was very pleasant .

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marwan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMRA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald O. 
Évaluation :
4

Way above average. Both ladies I dealt with were polite, helpful, and above all, kind. I would certainly go there again if I needed to rent.

val B. 
Évaluation :
5

The ladies at the desk were Amazing!!! Great great service

Taylor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

...

JOAO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jocelyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
3

It had snowed the night before and there was 2" of hard frozen snow on the windscreen. I had to walk back to the office to get the loan of a scraper to clean the windscreen before I could drive away - wasted time. I would expect the truck to be ready when I arrived.

Gerry O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luigi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andras S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON J. 
Évaluation :
5

Very friendly and helpful. Overall a great experience. Again, PORT MOODY branch and mixed up our drop off location and although it said I should drop off the truck in Port Coquitlam, they had it that I needed to drop it off in port moody. Luckily Sandy at the Poco branch was very helpful and took the truck back.

superior S. 
Évaluation :
5

Sandy the manager went above and beyond to provide me with excellent and professional service. The service received from uhaul staff is greatly appreciated. I will certainly use this location of uhaul again in the future. Will definitely recommend to friends

brenda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilles L. 
Évaluation :
4

Minor vehicle repairs needed potential brakes and drivers door Is not closing properly. Found cargo bay lens missing but found it and replaced it for you.

Sharon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn C. 
Évaluation :
5

Sharon provided great service and I would rent from this location again. Good parking and easy access.

Denis D. 
Évaluation :
5

90 % of my millage was picking and returning truck, I live in maple ridge bc, big enough I would think to have available trucks

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOYCE B. 
Évaluation :
5

It will be very nice if your trucks can be smoke free customers with smoke allirgeers can't breath well inside. As I have one. Thanks

SALESH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
1

Why would you have a drop off location where you can't return boxes? Service was friendly enough but had to bring my own dollies and blankets inside. They were delivered with the truck, why am I the one jumping through hoops?

Brian T. 
Évaluation :
1

Your company sucks. I have rented from twice in the last several months and both times have been disappointed by your overall performance - from product availability (even when given a reservation # for specific equipment) to point of contact Customer Service. You need to start all over again on your Customer Service package. Even your face to face representation admitted that you're lousy and that you're not too popular your customers these days. This will lead you to having not clients in the not too distant future. I guess if big Corps can go under due to not being attentive to the consumers needs / expectations then you'll follow suit, I am not certain what you could do to fix my issues but i'll bet you won't even try. That was the case in both instances at the counter. You don't get it. It's all about greed and not recognizing the value of a client over their life time. These are 101 type business principles that U-Haul doesn't seem to understand or grasp. Surely you folks are consumers your selves and that if you had a single shred of care for how your company is perceived / received in the market you would stop and do a mental comparison of how excellent companies operate versus how U-Haul conducts itself. Good luck to you - you're going to need it.

Terry L. 
Évaluation :
4

The women didn't seem to have it together.

vanessa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

The people and services of this location is excellent I will highly recommend this location

cornel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahmoud J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kashito R. 
Évaluation :
1

My truck was not on time for pick up . The location was wrong .. i will never use uhaul again

Rhonda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
5

This was was the best and easiest moving experience for us ! The ladies at the front desk were wonderful. Made this experience so much better. Thank you ladies!

Kattie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eike G. 
Non reviews have been submitted for this location.

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