Customer Reviews for Imperial Storage Solutions
(Concessionnaire U-Haul dans le voisinage)

1843 évaluations

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 1h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 1h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very professional and helpful. Return procedure was seamless.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAT L. 
Évaluation :
5

Pick up was easy, convenient and efficient. Employees were helpful and pleasant to work with.

JENNIFER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX A. 
Évaluation :
5

Excellent service à la clientèle.

RAUL B. 
Évaluation :
5

It was a perfect experience

ANN M. 
Évaluation :
1

This is not my first time use Uhaul, the post-service and fee charge were horrible. They are third party, not the Uhaul directly location. No paperwork shows I only able to drive the limited mileage and I refuel the gasoline as well. They still charged me double the price... They sent me an email with the new payment and charge it without my signature at all. I gave a callback, their representative was like followed TEXTBOOK. He tries to transfer to the sales team.....that's it. SUPER NOT RECOMMENED this location at all

JIYUN W. 
Évaluation :
1

I rented the truck for 2 days and charged me for 4 days. Return my money and immediately.

HESHAM R. 
Évaluation :
5

N/a

INDER S. 
Évaluation :
5

Excellent overall.

JAVIER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

Great staff, will use again

MAZEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Staff was friendly and polite and the location is very clean and nice to pick up from. Merci

Neil K. 
Évaluation :
5

I was very pleased to have the service that was provided by the staff - Matthew and David. Matthew was very prompt to assist me with the pick up of my trailer and David was knowledgeable about the motorcycle trailer that I was needing. Thank you. I will be back!

CINDY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGETTE G. 
Évaluation :
5

Everything well quite well,start to finish

HANNAH H. 
Évaluation :
5

Very courteous and helpful personal. Well go to this location to rent again. Thank you Matthew, the newly hire.

MILFORD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE A. 
Évaluation :
5

Super easy return!! Great location and great staff.

JIMMY S. 
Évaluation :
3

thanks to the Regional Manager, the outcome of my transaction was satisfactory. however, i cannot possibly return for business. personnel has definitely changed and integrity is number one for me. i hope the regionals can fix what has somehow broken. thank you and i wish you well in business.

KAREN B. 
Évaluation :
5

Very positive experience. Zipped in and out both picking up and returning..

timothy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
4

good customer service very courteous and able to explain the details of renting a uhaul truck.

NICHOLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim G. 
Évaluation :
5

When I got my truck, it was basically on empty. I left the lot and went and put gas in the truck. I got my contract online when I got home. So, I didn't know the truck should have had 3/8 tank of gas.

DEBORAH L. 
Évaluation :
5

I have used this location twice, both times I had a great experience. The check process was simple and fast. You can tell customer service is there first priority.

MARCUS R. 
Évaluation :
5

Just keep like that...

LOC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD R. 
Évaluation :
5

Thanks Great Service. Easy Pickup and Drop off.

BARRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHADI M. 
Évaluation :
5

Rien

Shiraz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFRY M. 
Évaluation :
5

The staff was very friendly and did not require customers to wear useless masks. The online precheck-in is great.

James W. 
Évaluation :
5

She is very nice

YUN P. 
Évaluation :
5

As usual, very friendly, excellent service.. and now with the new facility it is even better...

MIGUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Great service from reservation to rental return!

CARLITOS B. 
Évaluation :
5

The equipment was not filthy but I would not consider it clean.

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMASWAMY S. 
Évaluation :
4

We had trouble using the app and website when trying to return the truck. Had the owner not been there after hours to help us we would not have been able to return the truck on time.

NICHOLE L. 
Évaluation :
5

Friendly and efficient.

DON E. 
Évaluation :
5

Can't think of anything.

DANIEL D. 
Évaluation :
5

Good people

CLAUDE F. 
Évaluation :
5

It was very professional and clean.

REGINALD J. 
Évaluation :
3

Didn't expect to pay as much even thought I know there was a Convience fee. But blessed have been able to use this service.

JANTH T. 
Évaluation :
5

Second time renting for this location. It is my default place for Uhaul. Excellent customer service.

SAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
5

The Uhaul facility was fantastic! Convenient, clean and Rosa was very friendly and helpful. We will definitely us this location again if the truck/trailer we need is available. Thanks!!

Gregg S. 
Évaluation :
5

S.O.

KHALITHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HRISTO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
5

Excellent cargo van clean and ready to go. Easy online registration. After hours drop off was a breeze.

Stephen J. 
Évaluation :
5

Very courteous person and very efficient. I had my trailer ready to go in very short order. The trailer was in perfect condition.

WILLIAM B. 
Évaluation :
5

Keep like that

LOC N. 
Évaluation :
5

Great service.

GREGORY B. 
Évaluation :
5

extremely quick and easy. clean facility. very welcoming. great experience.

HAI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN W. 
Évaluation :
5

Very friendly staff. Great customer service and on time with the reservation. Thank you guys for making this move easy

GUSTAVO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Excellent customer service 👏

nancy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STELIOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
4

I really appreciated the woman at drop off. She was kind and friendly. I would rent again based on my interaction with her.

Sharmia J. 
Évaluation :
1

There was a leak in the box and caused my bed and dresser wet! The individual saw this and nothing was done! My furniture is ruined!

Joe M. 
Évaluation :
1

I asked about after drop off hour but didn't say I would be drop off at night. Next day, I was charged double. Only got the contract sent to me after I signed the small screen.

TRINH P. 
Évaluation :
5

Excellent customer service. Rosa was wonderful and helpful

JOE P. 
Évaluation :
5

Excellent service, I would definitely recommend this location !

DOUGLAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bilal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G.  |  Expérience générale 
Évaluation :
3

If you rent for 7 days and only have it for six don't bill for 7 days. If I schedule my pickup 20 miles from home don't send me 45 miles away to do the pickup. Scheduled the return at one place and 5 days into the rental you changed my return place.

Brittany R. 
Évaluation :
5

The truck rode horribly! Very bouncy!

RANDALL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE H. 
Évaluation :
5

All went well, but no contact pickup took twenty minutes to secure truck and I started the process at the designated pickup time of 9:00. I had 3 hrs and 40 min for rental, due to check in time. I would have liked the clock to start when access is granted.

Marc M. 
Évaluation :
5

Trailers need to be checked. The one I rented, leaked water resulting in the loss of items.

Celeste Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F.  |  Expérience générale 
Évaluation :
5

With a family member at home with bone marrow cancer, during this pandemic, clean rentals are so important when moving items for delicate family members. We have used this rental place before and always had great service. Moving back to the area, we were so happy to see the growth the entire place has underwent. Wish we knew of the virtual mail services before, as we just got a virtual mail box for business. Also, first time renting a cargo van and happy with the condition. Will rebook a cargo van again soon! Thanks

ANTHONY B. 
Évaluation :
5

I had a wonderful experience in checking in and checking out. Very friendly and they were responsive to any questions and/or comments we may have had. We have used this location in the past and we will definitely come back for any other needs we may have in the future.

ELAINE M. 
Évaluation :
5

Great experience and outstanding service

Curtis B. 
Évaluation :
5

I will never get another Uhaul from anywhere but this location. I was treated more than fairly and with a smile the entire time. Thank you for the great service!!!!

JASON L. 
Évaluation :
1

I only give this review because my first reservation location was NOT OPEN and the site mentioned above was uHaul's way to fix their screw up. I won't trust uHaul with my business anytime soon (and they could care less). They wasted my time, destroyed my trust and definitely screwed up anything close to a e-checkin/e-checkout experience. Zero future business from me.

stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard K. 
Évaluation :
3

Beware I charged me for insurance after i specifically requested NO insurance on the vehicle. The representative didn't send me a copy of the invoice until the day after i returned my rental. Then said there was nothing they could do. Double check your rental agreement!

KENEISHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
4

To make reservation I gave them my AMX card. Upon return same day they processed my VISA card for charge. Next day found they charged my AMX instead of my VISA. I called to discus the 1st employee (Rosa Gasca) had a very bad attituded and hang up on me. I called again another person name Sade answered with a worst attitude towards customers. The store should have never asked me for another credit card and run a transaction. When I called both women were acting like it was not a big deal to charge me without letting me know which card they were going to charge. I am so besides my self on this issue and I demand an apology. They need to recognized that is totally unprofessional and they attituded is way off the chart. I am going to also dispute these charges with AMX.

MAMDOUH FAWZY A. 
Évaluation :
1

I had a problem with the truck. The odometer was not working properly. I used the truck between two locations which are 8-10 minutes away. They charged 100+ miles. They need to inspect the truck but they are not accepting the problem, instead, they treated me as I am lying. If a responsible representative, if there is any, can drive 1-mile they can see the problem, but they prefer not to. Be careful with the mileage if you rent a truck from this location. And, I especially warn you when they offer the truck with an Arizona plate ending with 35.

ABDULRASIT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEKAR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danilo A. 
Évaluation :
5

I'm so impressed with the staff and customer service at this location. I've had the pleasure of having great service from all Uhaul reps within the past 2-3 months. Thanks for everything.

RACHEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZULFIKARALI NAJA M. 
Évaluation :
5

Great service and attitude.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
4

Have employees practice CDC guidelines and abide by the governor's mandated requirement of wearing a mask inside commercial establishments.

Wesley H. 
Évaluation :
5

Nothing good service

ALTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURLISA LACENA G. 
Évaluation :
4

Teri was extremely helpful and made my rental experience easy.

Susan B.  |  Réservation 
Évaluation :
4

Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Maricel P.  |  Réservation 
Évaluation :
5

Very good communication

Tiana N.  |  Réservation 
Évaluation :
1

They refused to give me storage what I booked and told me to call uhaul and complain and said they don't have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

mohammed h.  |  Réservation 
Évaluation :
5

Very professional employees.

Travis H.  |  Réservation 
Évaluation :
3

They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me 150 $for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

MISTY H.  |  Expérience générale 
Évaluation :
5

Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

NICOLE G.  |  Expérience générale 
Évaluation :
5

Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

VALERIE R.  |  Expérience générale 
Évaluation :
5

Great service

ARIEL O.  |  Premières impressions 
Non reviews have been submitted for this location.

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