When I went there there system was down and there were 4 customer ahead of me and 2 employees. They are extremely slow in pickup process. I indicated on line that I will be driving approximately 30 miles but at the end I had total 47 miles. So I was charged for both 30 plus 47 (which I will be disputing). Anyways also I turned in the truck with more gas then what it was when I checked out the truck. Even then they still charged me fuel price (which also I will be disputing). Please make sure to CHECK EACH TRANSACTION before and after.kumud P.
Customer Reviews for Imperial Storage Solutions
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sugar Land, TX 77498
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 11h30 am à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David O.
Very friendly and helpfulWILLIAM O.
Le client n'a pas laissé de commentaire.DENNIS RHETT D.
Location called to follow up on my recommendation that tires be checked for proper air pressure, Location assured me that this was always done and I advised I was going to check before hitching up trailer. When I arrived first trailer i was to be given had one tire at 20 psig. I advised I did not want that one. Second trailer offered had one tire at 40 psig. That tire was reportedly aired to 63 psig and I drove to home (about a 20 minute drive some highway some street in heat of day) and when I got home the tire that was aired up to 63 was at about 54 psig, second tire was also lower than what it was reportedly aired up to as well. I accessed "U Haul Help" and two new tires were sent out. This delayed my efforts to load trailer until much later in day. Balance of rental time was acceptable, but given my request to check tires before pick up, I was very much disappointed to arrive and be presented with two trailers with tires with low tire pressure and having to deal with U Haul Help to get issue resolved before loading anything. The reason for my request to check tires was immediate past experience was similar, but had not put in request to check tires on the first occurrence. My recommendation for U Haul is for each location to religiously check tire pressure when equipment is returned and immediately prior to scheduled pickup to avoid customer having to deal with under inflated tires. Additionally, customer must double check tire pressure before accepting trailer / vehicle.George W.
Easy and quick transaction, friendly staff. Reasonable cost.Charles K.
Le client n'a pas laissé de commentaire.MATTHEW G.
Just wanted to go out of my way to let you guys know what an amazing and seamless experience I had today. Check in was quick simple and straightforward, and the service advisor for sure knew his stuff. The truck was in AMAZING condition, easily the best kept U-Haul I have ever used. Drop off was also seamless, what a way to win a customer for life! Great job Imperial Team!JOHN S.
Le client n'a pas laissé de commentaire.REGINA B.
Use newer or more recently painted equipment. The staff here at Imperial was first class. Very helpful with a great retail store to bootDALE L.
All good.MOUSSA M.
Hood prices, good products, good people.MOUSSA M.
Le client n'a pas laissé de commentaire.WILLIAM KEVIN H.
Le client n'a pas laissé de commentaire.Dilipkumar P.
Lady at front desk was rude. Very rude and told us someone else could help us because she had a child to pick up from school. Her replacement made it a point that he didn't have a lot of time to waste on us. Owner was very nice but her staff was very unpleasantJASON C.
Le client n'a pas laissé de commentaire.PAUL Q.
Le client n'a pas laissé de commentaire.KAZI U.
This rental place has improved a lot already since the last time i rented a uhaul truck...awesome!SERAFIN J.
Wonderful people and good service. Love this location.MOHAMED H.
Great office team.SAWYER S.
Le client n'a pas laissé de commentaire.JEFFREY PAUL Q.
I really loved this Storage ..I love the fact that there was Ac and music..It made me feel very safe and relaxedStarvette J. | Expérience générale
Best customer serviceGANIYU F.
I always rent from imperial and they never fail to give me the best experience. It's a family owned business and they treat me with respect and kindness and always make me feel like I want to come backATIF F.
Le client n'a pas laissé de commentaire.BRADLEY S.
Nothing everything is good!!IRIS B.
Amazing crew!!!DANIEL V.
Nothing, everything was wonderful.DONALD C.
Le client n'a pas laissé de commentaire.Muharrem A.
I return the truck to this location after hours and follow the after hours procedure in place. The following morning I did call the location to informed them why I return this truck 2 days earlier and that someone needs to take a look into the issue. I insisted this particular truck be taking out of service and have the issue corrected! Employee on the phone rest assured my he would look into the issue and have it corrected. Also I don't know how I ended up being charge 26 for fuel and when I received this truck it only had 1/4 tank of fuel. Before I can started my journey to Houston 80 dollars had to be spent on fuel from the beginning. I didnt understand this action at allðŸ¤¨CURTIS W.
You did an expedited and outstanding job. Reception desk worked diligently to have my get the vehosize I requested. Calm environmentLANCINE S.
Owe was very helpful n friendlyBOB T.
Le client n'a pas laissé de commentaire.vedaprakash S.
Ease of app use and picking up vehicles from app. It took almost 30-45 minutes to get the keys for my rental.Tiyosha T.
Counter lady was great.ERNEST W.
Le client n'a pas laissé de commentaire.JOHNATHAN M.
Le client n'a pas laissé de commentaire.SHONDA C.
Le client n'a pas laissé de commentaire.ABDULLAH G.
Le client n'a pas laissé de commentaire.KAI L.
Excellent service and very professional peopleALTAF W.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.IVAN V.
Le client n'a pas laissé de commentaire.SANDRA L.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
One of the worst experiences ever Inconvenient hours Over charge I moved from Dallas and rented storage unit I arrived same day as it’s only 4 hours drive and dropped off the truck after hours they charged me second day and did not refund it because they were closed They charged me for full second month storage rental and I told them I’m moving in the 8th of the month they did not partially charge me for only 7 daysMohammad A. | Expérience générale
Le client n'a pas laissé de commentaire.HAKEEM O.
This is the second time I've used this location. It's clean, well run and efficient. I came back the second time over other locations for that reason.MATTHEW S.
There was some wet sand in the trailer. Matt was so helpful and too care of us!BRIGID A.
Le client n'a pas laissé de commentaire.NIKOLAY B.
I know the truck I rented had high mileage but still Keep up with the maintenance on your trucks.especially the front tires, it rained the day I rented it.ANTONIO C.
Le client n'a pas laissé de commentaire.NIVATH H.
Le client n'a pas laissé de commentaire.LAURANE D.
Le client n'a pas laissé de commentaire.SCOTT T.
The process was seamless from A - Z.CONRAD B.
Very satisfy. Thank You U-HallHIEU N.
Le client n'a pas laissé de commentaire.DENISE J.
What personnel? No one helped. Had to call in outside help!!Shawn O.
Le client n'a pas laissé de commentaire.SAAD A.
Le client n'a pas laissé de commentaire.MOHAMED H.
Le client n'a pas laissé de commentaire.Nathan R.
Excellent customer service. Will definitely recommend. Top security provided.MICHAEL U. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.James P S.
Le client n'a pas laissé de commentaire.THOMAS B.
Best of the best U-Haul dealer!!JIMMY RAY S.
Le client n'a pas laissé de commentaire.PATRICIA P.
Le client n'a pas laissé de commentaire.ISIDORE W.
Le client n'a pas laissé de commentaire.Daniel D.
Quick and easy rental and returnJANET H.
Not sure how else to streamline the trailer renting business ! Works fine in my opinion .NIKOLAS H.
Very nice owner, very helpful.Larry C.
Excellent experience.RONNIE S.
Very good experience. The staff were friendly and helpful. I am very satisfied and will definitely recommend this location for your UHaul needs.Natasha S.
Le client n'a pas laissé de commentaire.MARK B.
Great serviceOSCAR T.
Excellent customer service throughout the process, especially from David. I would highly recommend this facility for all truck rental and related needs.RAZA Y.
Fantastic business and customer focus. Very impressed!GORDON F.
Personnel amical.SALAM C.
We had had several days of rain and the pick up location was al little muddy. The check in and check out on the app was a bit problematic, but the staff came to the rescue on check out in the afternoon, so all was good. Thanks to the young man who took care of me.Larry Y.
Le client n'a pas laissé de commentaire.RICARDO G.
Le client n'a pas laissé de commentaire.ARIELLE A.
Fast, friendly check inBrian A.
They give unworking codes and temporary codes Unclear and confusing Self storage cheaper and betterMOHAMMAD A.
After hours drop off. Instructions were complicated but adequate.Mark C.
Le client n'a pas laissé de commentaire.RICKY VANDURONS N.
The staff was exceptional! Rosa was stellar. Will return.CHRISTOPHER I.
Just keep up the good work!ADRIEL M.
Le client n'a pas laissé de commentaire.MICHAEL S.
Excellent customer service.JOSE G.
Le client n'a pas laissé de commentaire.ARELY P.
I tend to rent often AND THIS place was a very friendly, tidy, clean and very helpful. The process was simply and this was my first experience doing it ONLINE! It was very easy to follow the app and understanding (for an old person like me). I told family, I will go back to this place when I need them again. Enjoyed the experience!Maria W.
The truck had no A/C. The door didn't unlock from the outside on the drivers side. The back gate takes all my strength just to close. There was mud all over the truck when I got it. They told me that it's an old truck that needs to be put down but they haven't done that yet. If I'm get charged the full price I should be able to get a truck that works properly. I was sitting in bumper to bumper traffic for almost 2 hours without A/C in the Texas heat. That is unacceptable!NUMAIR M.
mat was a very great helpBRITTANY M.
Le client n'a pas laissé de commentaire.Angeli L.
Le client n'a pas laissé de commentaire.TODD H.
The staff member at this location was very helpful and cheerful. In fact, I turned into the storage exit on accident and the staff member helped me maneuver out into the correct entrace.WILLIE M.
All is greatAMARE E.
Put gravel down or pave the area where trailers are storedTHOMAS R.
Le client n'a pas laissé de commentaire.SUMEET S.
Le client n'a pas laissé de commentaire.Aiquin N.
Excellent service à la clientèleRENEE D.
Le client n'a pas laissé de commentaire.STEPHEN K.
Le client n'a pas laissé de commentaire.Kesa C.
Le client n'a pas laissé de commentaire.Hector G. | Expérience générale
Le client n'a pas laissé de commentaire.Laura F. | Expérience générale
Very professional employees.Travis H. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!