Put gravel down or pave the area where trailers are storedTHOMAS R.
Customer Reviews for Imperial Storage Solutions
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sugar Land, TX 77498
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 11h30 am à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SUMEET S.
Le client n'a pas laissé de commentaire.Aiquin N.
Excellent service à la clientèleRENEE D.
Le client n'a pas laissé de commentaire.STEPHEN K.
Le client n'a pas laissé de commentaire.Kesa C.
i was told i was going to charge only 40 $each day for extra and i was charged 299 $for two. i will never use u-haul, Thank you!MUHAMMED O.
Tell them if you're going to be close when they return the rental were to leve the trailer or truck I dint know what to do when I see the store closed or were to leave itGUILLERMO C.
Le client n'a pas laissé de commentaire.STEVEN P.
Easy. Convenient drop off options. App was helpful to pick up and drop off.Elizabeth N.
Great experience except for the muddy area trying to get the key and some of the parking. I know the rain has been crazy so that may have been the cause. ThanksSharon A.
Le client n'a pas laissé de commentaire.SERGIO R.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.CHRISTINA B.
Le client n'a pas laissé de commentaire.RAMIRO C.
Great experience, would like to see the final receipt but didn't. Great guy and clean environment.RINA B.
Le client n'a pas laissé de commentaire.BRIAN M.
Great service, the person who check us out when we returned our rental was so friendly and nice. Will defiantly rent here again.Brenda R.
Cargo trailer I reserved was not there when I arrived, had to get a smaller one. Trailer was dirty and full of broken glass . Had to clean it out before I could use it . Not the best experience this time , usually I don't have these problems.MATTHEW A.
I was told to leave the keys. I asked if I will get a refund since I paid an extra day. I was told I should. We will see what happensNICOLE G.
Le client n'a pas laissé de commentaire.ATTA H.
You can't improve perfect!! Just keep on doing what you are doing.LYNDIA C.
Staff was friendly and truck was super clean and very well maintained.Marcus E.
Le client n'a pas laissé de commentaire.MARCUS W.
Le client n'a pas laissé de commentaire.Azfar R.
Very professional and helpful. Return procedure was seamless.KENNETH C.
Le client n'a pas laissé de commentaire.DAT L.
Pick up was easy, convenient and efficient. Employees were helpful and pleasant to work with.JENNIFER K.
Le client n'a pas laissé de commentaire.MAX A.
Excellent service à la clientèle.RAUL B.
It was a perfect experienceANN M.
This is not my first time use Uhaul, the post-service and fee charge were horrible. They are third party, not the Uhaul directly location. No paperwork shows I only able to drive the limited mileage and I refuel the gasoline as well. They still charged me double the price... They sent me an email with the new payment and charge it without my signature at all. I gave a callback, their representative was like followed TEXTBOOK. He tries to transfer to the sales team.....that's it. SUPER NOT RECOMMENED this location at allJIYUN W.
I rented the truck for 2 days and charged me for 4 days. Return my money and immediately.HESHAM R.
Excellent overall.JAVIER G.
Le client n'a pas laissé de commentaire.SCOTT B.
Great staff, will use againMAZEN B.
Le client n'a pas laissé de commentaire.Charles B.
Staff was friendly and polite and the location is very clean and nice to pick up from. MerciNeil K.
I was very pleased to have the service that was provided by the staff - Matthew and David. Matthew was very prompt to assist me with the pick up of my trailer and David was knowledgeable about the motorcycle trailer that I was needing. Thank you. I will be back!CINDY E.
Le client n'a pas laissé de commentaire.GEORGETTE G.
Everything well quite well,start to finishHANNAH H.
Very courteous and helpful personal. Well go to this location to rent again. Thank you Matthew, the newly hire.MILFORD S.
Le client n'a pas laissé de commentaire.CATHERINE A.
Super easy return!! Great location and great staff.JIMMY S.
thanks to the Regional Manager, the outcome of my transaction was satisfactory. however, i cannot possibly return for business. personnel has definitely changed and integrity is number one for me. i hope the regionals can fix what has somehow broken. thank you and i wish you well in business.KAREN B.
Very positive experience. Zipped in and out both picking up and returning..timothy C.
Le client n'a pas laissé de commentaire.DAVID E.
Le client n'a pas laissé de commentaire.Amy M.
good customer service very courteous and able to explain the details of renting a uhaul truck.NICHOLAS L.
Le client n'a pas laissé de commentaire.Patrick N.
Le client n'a pas laissé de commentaire.Kim G.
When I got my truck, it was basically on empty. I left the lot and went and put gas in the truck. I got my contract online when I got home. So, I didn't know the truck should have had 3/8 tank of gas.DEBORAH L.
I have used this location twice, both times I had a great experience. The check process was simple and fast. You can tell customer service is there first priority.MARCUS R.
Just keep like that...LOC N.
Le client n'a pas laissé de commentaire.HOWARD R.
Thanks Great Service. Easy Pickup and Drop off.BARRY D.
Le client n'a pas laissé de commentaire.SHADI M.
Le client n'a pas laissé de commentaire.JEFFRY M.
The staff was very friendly and did not require customers to wear useless masks. The online precheck-in is great.James W.
She is very niceYUN P.
As usual, very friendly, excellent service.. and now with the new facility it is even better...MIGUEL P.
Le client n'a pas laissé de commentaire.PAUL H.
Great service from reservation to rental return!CARLITOS B.
The equipment was not filthy but I would not consider it clean.CARLOS C.
Le client n'a pas laissé de commentaire.RAMASWAMY S.
We had trouble using the app and website when trying to return the truck. Had the owner not been there after hours to help us we would not have been able to return the truck on time.NICHOLE L.
Friendly and efficient.DON E.
Can't think of anything.DANIEL D.
Good peopleCLAUDE F.
It was very professional and clean.REGINALD J.
Didn't expect to pay as much even thought I know there was a Convience fee. But blessed have been able to use this service.JANTH T.
Second time renting for this location. It is my default place for Uhaul. Excellent customer service.SAM G.
Le client n'a pas laissé de commentaire.Manuel M.
The Uhaul facility was fantastic! Convenient, clean and Rosa was very friendly and helpful. We will definitely us this location again if the truck/trailer we need is available. Thanks!!Gregg S.
Le client n'a pas laissé de commentaire.Linda L.
Le client n'a pas laissé de commentaire.HRISTO B.
Le client n'a pas laissé de commentaire.TIM M.
Excellent cargo van clean and ready to go. Easy online registration. After hours drop off was a breeze.Stephen J.
Very courteous person and very efficient. I had my trailer ready to go in very short order. The trailer was in perfect condition.WILLIAM B.
Keep like thatLOC N.
Great service.GREGORY B.
extremely quick and easy. clean facility. very welcoming. great experience.HAI N.
Le client n'a pas laissé de commentaire.HELEN W.
Very friendly staff. Great customer service and on time with the reservation. Thank you guys for making this move easyGUSTAVO R.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Excellent customer service ðŸ‘nancy J.
Le client n'a pas laissé de commentaire.STELIOS S.
Le client n'a pas laissé de commentaire.CARLOS F.
I really appreciated the woman at drop off. She was kind and friendly. I would rent again based on my interaction with her.Sharmia J.
There was a leak in the box and caused my bed and dresser wet! The individual saw this and nothing was done! My furniture is ruined!Joe M.
I asked about after drop off hour but didn't say I would be drop off at night. Next day, I was charged double. Only got the contract sent to me after I signed the small screen.TRINH P.
Excellent customer service. Rosa was wonderful and helpfulJOE P.
Excellent service, I would definitely recommend this location !DOUGLAS N.
Le client n'a pas laissé de commentaire.Bilal F.
Le client n'a pas laissé de commentaire.Hector G. | Expérience générale
If you rent for 7 days and only have it for six don't bill for 7 days. If I schedule my pickup 20 miles from home don't send me 45 miles away to do the pickup. Scheduled the return at one place and 5 days into the rental you changed my return place.Brittany R.
The truck rode horribly! Very bouncy!RANDALL W.
Le client n'a pas laissé de commentaire.JENNIFER S.
Le client n'a pas laissé de commentaire.Laura F. | Expérience générale
Teri was extremely helpful and made my rental experience easy.Susan B. | Réservation
Friendly and helpful customer representative at the front desk. Clean and organized storage units.Maricel P. | Réservation
Very good communicationTiana N. | Réservation
They refused to give me storage what I booked and told me to call uhaul and complain and said they don't have to obey uhaul as they are independent dealer . They at some point lied and refused to talkmohammed h. | Réservation
Very professional employees.Travis H. | Réservation
They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me 150 $for moving out w/out a 10 day notice BUT I was paid up thru the end of the monthMISTY H. | Expérience générale
Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.NICOLE G. | Expérience générale
Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.VALERIE R. | Expérience générale
Great serviceARIEL O. | Premières impressions
Services supplémentaires à cet emplacement
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