U-Haul dealer at this location uses auto dealership facility which is easy to access and exit. But it took awhile to locate the dealer rep.
William H.
Customer Reviews for Improved Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great and the person that checked me sorry forgot his name but he was great
Alexander S.I was charged for pads that I didn't use!!! I used less miles than I paid for!!! Lights in the dashboard of the truck didn't work at all!!!
Brandon L.Perfect
Clark Gable S.Patrick worked really hard to figure out what size I needed. Would highly recommend
Dustin G.It was really hard to return the truck it took several times of being knocked of the app and page to be able to return it.
Emily M.This location is the best location I have used in Alabama.
Alison R.When I arrived the app would not allow me to process to get the truck, when we finally got the keys the truck would not crank it took us 45 minutes to get the truck to crank. It then broke down and we had to wait on road side assistance and the starter was bad. I would like to speak with someone
Bridgett G.The guy running this location is EXTREMELY rude and he's dishonest. He lacks customer service and makes it known that he's only concerned with how much money he can get out of the situation. He definitely needed customer service and sensitivity training.
Robert T.The rental process is so long and drawn out.
Rickieha P.Attendant was knowledgeable and helpful.
JERRY H.The moving pads I ordered weren't in the truck
Joseph W.It's not the location it's the process once you've gone through the process of spending money moving Uhaul comes days later with hundreds of more dollars. While you're thinking you paid and reserved a Uhaul you are hit with a surprise extra high bill worst move ever..
LaTonia R.Keep doing what you're doing
LM Buddy B.The employee wasn't very helpful. There was no dolly even though we had reserved it. It's nearly impossible to move without a dolly. We called uhaul to find a location where we could at least pick one up. The person on the phone reserved one for us. So we drove to another location and they had no record of a reservation and said they did not rent dolly's for a one way move. So we wasted time and money by driving there and wasted even more money having to purchase our own dolly. Overall not a great experience.
Tracey R.Fantastic day for me and I will use this location when ever I am in the need for rental services or moving... keep up the good work Patrick 👌👍
Charlotte A.They charge too much it ain't fair
Adel D.Quick and easy. Very professional. Would rent from them again.
Jacob B.Patrick was wonderful to work with! He was so understanding and helpful! I would HIGHLY recommend renting from this location. I will definitely use this location for rentals in the future.
Jessica E.Could make sure equipment is clean more often
Monica I.Never received final bill, after calls and no answers and text messages Which I still need for moving expenses. Can anyone help???? 2059198630
David M.The customer service rep for our transaction was amazing went above and beyond to help us get what we needed
Sherri B.Easiest pick up and drop off that I've ever done!!
Cherita W.Make sure all trucks are in good condition. And not charge for trucks that were not able to be used.
Yekeshia S.Despite my reservation being confirmed to include equipment like an equipment dolly and a furniture dolly, the dealer did not have any of these items. I did not learn of this until the morning of the reservation. The dealer was not able to provide an alternative location to pick up the items because all of the other dealers were too busy to answer the phone. I had to go buy my own equipment to move. U-Haul apparently reviewed this and determined that there was no compensation due to me. It's clear the company does not value or respect the customer's time. Poor communication. Poor customer service for not trying to make this right.
Michael S.Make sure the customer has a option to get the rental and not have to waste 4 Hours on the phone and driving around to get a vehicle from a location that wasn't originally planned
Kimberely C.Nothing Patrick is awesome reach out out to went above and beyond I'm very grateful I give y'all a 10 excellent service ……..
Tavarus C.There wasn't a problem with the location, but the truck itself was one of the worst ones we have ever rented (and we have rented quite a few). The truck ran very rough and the check engine light even blinked on once. The door handle was barely attached. The dash rattled so much. And the headliner has started coming down. Some of the issues were cosmetic, but the rough engine and engine light should be addressed.
SHARON R.Overall great experience. Thank you.
Judy L.My dolly wasn't in there and I got charged more
Lakeidre L.Make it available in app to extend time on truck. I went over and didn't know how to request additional time. I had to pay for another full day price for additional 3 hrs.
Tamika C.Patrick was extremely informative and very helpful through out our process. This was our first time renting we will definitely come back to same location if we need to rent again. Thank you Patrick for all your help
LARIA S.Have the equipment at the location when requested
BRITTANEYROSE S.Rien
BARRY J.Very Helpful.
Alan T.Very easy to use!
Vivian B.Worst experience ever - tried to check in online and it didn't work. Was stuck outside for 60 minutes in the sun and couldn't get checked in Will lot recommend U-Haul to anyone. Awful experience
BRIAN K.I have no idea.
BLAIR B.Patrick went above and beyond to make my rental experience for me and my wife the best and cost efficient. We ended up needing a smaller truck the second day to get a few items we couldn't transport. Patrick assisted with helping me secure a truck for that as well. I appreciate having someone so talented and knowledgeable about U-Haul on your team. It helped me when it mattered most. I give him an 11 on a scale of 0-10. I will definitely recommended this location to any and everyone!
ROGER W.Patrick is great to work with. Service rapide et convivial. I always try to get my trailer from him first.
Bill S.Customer service was very professional and very helpful, Look forward to future business at this location.
JAMES D.Great service!
JASON P.I had a lot of moving issues and the owner was very understanding
Angela L.Everything went well.Thank you Patrick
KENNITH S.Patrick is courteous, friendly, efficient!
RICHARD M.Nothing excellent service..!
JERALD T.My experience with your service was the worst I've ever had. I will never rent from you again nor will i tell any of my friends. It took me almost three hours in the cold to get the keys from the box plus returning was bad also.
zonella W.