Customer Reviews for Improved Rentals
(U-Haul Neighborhood Dealer)

156 évaluations

1857 Edwards Lake Rd   Birmingham, AL 35235

(205) 836-1131

Heures d’ouverture

  • Mon-Wed: 7 am - 1:30 pm
  • Thur: 7:30 am - 1:30 pm
  • Fri: 7 am - 1:30 pm
  • Sam : De 9 h am à 2 h pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 836-1131

1857 Edwards Lake Rd
Birmingham, AL 35235

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 7 am - 1:30 pm
  • Thur: 7:30 am - 1:30 pm
  • Fri: 7 am - 1:30 pm
  • Sam : De 9 h am à 2 h pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Overall Horrible experience. I had reserved at another location and then the night before changed location which was further away. So they charge by the mile, what a great set up so they can charge the customer more. Used the App that was not user friendly had to wait on hold almost 10 minutes to have someone assist me. Ordered moving blankets and Dolly which were not included. When called to let them know, I was told I would have to make a new reservation and go pick up at a UHAUL location about 30 minutes from my home. When asked for a credit, was informed it would be my responsibility to call back and request after rental was returned. So all they want to do is steal your money. Don't USE UHAUL!!!!!

Pamela W 
Évaluation :
1

Just horrible

KAURI J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B 
Évaluation :
5

Grease the ratchets.

JOEL W 
Évaluation :
2

They tried to sneak in a $30 charge for the insurance coverages that I had already previously declined when I prebooked and reserved. He tried to include after I again said no. I refused and then he only charged what was preauthorized when I reserved.

ALAN S 
Évaluation :
1

I ordered an appliance hand truck and two furniture dollies. I didnt receive either and was charged for them. UHaul wil not respond to my email.

CHARLES F 
Évaluation :
5

I rent a trailer a few times every month. These guys are fast and do not keep me waiting. I do not go anywhere else.

TIMOTHY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A 
Évaluation :
4

Nothing and let me say we made the reservation at the Uhaul place in Clay and they were the nicest and kindest people .

Stevie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P 
Évaluation :
5

Staff was courteous and helpful. Quick and easy transaction. Equipment is in organized and neat.

TIMOTHY B 
Évaluation :
5

The dealer was friendly and helpful. It was easy to rent from them.

JOHN T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MUHAMMAD L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lacourdia J 
Évaluation :
5

The only problem we had was trying to access the location due to no signs showing how to enter

valerie r 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOMIKO H 
Évaluation :
4

Place the lock box where it can be seen,or give through directions when picking up the vehicle,all mobile apps do not work as they do should.

SANDRA W 
Évaluation :
5

Excellent service

LEIGH M 
Évaluation :
5

Quick rental

TIFFANIE R 
Évaluation :
5

The staff at Courtesy GMC were quick and helpful. I was pleased enough that I also left a 5 star review on Google.

TIMOTHY B 
Évaluation :
1

Couldn’t find drop box key

ROBERT S 
Évaluation :
5

Not anything I can think.

CYLON K 
Évaluation :
1

When setting up the reservation online, I choose a different location and different trick size. I was called and the location and truck size was changed with no care as to how this effected my move. The guy at the counter is not familiar with the products you offer. I was NOT given the correct dolly and was told to go to another uhaul just for the dolly and i have to find it myself. Horrible customer service. The only location that had 1 was 10 miles away so I got to waste 20 miles and gas to go get it. The location on Gadsden hwy was AMAZING! I will never use the Edward's lake rd location again!

Erin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrell D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C 
Évaluation :
5

No time wasted.

Bruce B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B 
Évaluation :
5

Get a trailer with a ramp door.....the roll up doors jam easily and are a nightmare to open!

Bruce B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyshe T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd R 
Évaluation :
5

Easiest counter experience I have ever had! Truck was ready. Person expected us and made the check out fast and easy. I will rent from here again.

Lacy G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharlene M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lexby L 
Évaluation :
4

Better training for the employees. Should never take 50 mins to do a check in

william Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A 
Évaluation :
4

Everything was fine

Allen L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S 
Évaluation :
2

Something wrong with app, had a hard time renting the truck , got charged to much

Dwyane H 
Évaluation :
5

Great customer service!

Annette F 
Évaluation :
5

This is the first time in my several U-Haul rentals that I had a newer truck. Great experience! Loved having the newer truck and not sitting in a smoke smelling cab.

Logan S 
Évaluation :
5

I've never been more impressed by a U-Haul location and customer service. I will be using this location from now on!

Beth B 
Évaluation :
2

It drive shaking

K C 
Évaluation :
4

tire was low on first trailer they tried to give me and no marker lights worked on the trailer no signs to where to check in at location but very friendly service

tim k 
Évaluation :
5

everything went well!

timothy e 
Évaluation :
5

Excellent easy transaction and return process after hours!!

annette f 
Évaluation :
2

I do not recommend any location due to the rude customer service that I received from Uhaul's customer service 1800 number. I had booked my truck in person the day before. I told the representative at this location that I would definitely be coming in to get this truck early the next morning. I asked him what time they opened. I received a call the next morning as I was heading out the door to pick up the truck from around the corner from my office and was asked by someone from customer service if I was coming to get the rental. I responded "yes" and they told me it was too late and that I would need to go to another location much further away. I asked why and how was this possible and they said that due to me not picking up the truck exactly when their office opened my reservation was canceled. No one had called me to ask if I had changed my mind nor told me that I had to be there exactly when they opened. I had given the rep at the location my credit card for them to secure my reservation. I had to come back the next day and reserve the truck again. This caused issues between me and My client on the delivery of their purchased product. The rep in the store was nice but told me that uhaul's customer service canceled my reservation and there was not anything that he could do.

Rae G 
Évaluation :
5

Patrick was very friendly and helpful. Smooth process from start to finish.

ANGELA A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cylon K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG R 
Évaluation :
4

U-Haul dealer at this location uses auto dealership facility which is easy to access and exit. But it took awhile to locate the dealer rep.

William H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam G 
Évaluation :
5

Great and the person that checked me sorry forgot his name but he was great

Alexander S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phadishia L 
Évaluation :
3

I was charged for pads that I didn't use!!! I used less miles than I paid for!!! Lights in the dashboard of the truck didn't work at all!!!

Brandon L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick L 
Évaluation :
5

Perfect

Clark G 
Évaluation :
5

Patrick worked really hard to figure out what size I needed. Would highly recommend

Dustin G 
Évaluation :
3

It was really hard to return the truck it took several times of being knocked of the app and page to be able to return it.

Emily M 
Évaluation :
5

This location is the best location I have used in Alabama.

Alison R 
Évaluation :
1

When I arrived the app would not allow me to process to get the truck, when we finally got the keys the truck would not crank it took us 45 minutes to get the truck to crank. It then broke down and we had to wait on road side assistance and the starter was bad. I would like to speak with someone

Bridgett G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vickie J 
Évaluation :
1

The guy running this location is EXTREMELY rude and he's dishonest. He lacks customer service and makes it known that he's only concerned with how much money he can get out of the situation. He definitely needed customer service and sensitivity training.

Robert T 
Évaluation :
3

The rental process is so long and drawn out.

Rickieha P 
Évaluation :
4

Attendant was knowledgeable and helpful.

JERRY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
3

The moving pads I ordered weren’t in the truck

Joseph W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thrasher T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thrasher T 
Évaluation :
3

It's not the location it's the process once you've gone through the process of spending money moving Uhaul comes days later with hundreds of more dollars. While you're thinking you paid and reserved a Uhaul you are hit with a surprise extra high bill worst move ever..

LaTonia r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
5

Keep doing what you’re doing

LM B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie F 
Évaluation :
2

The employee wasn't very helpful. There was no dolly even though we had reserved it. It's nearly impossible to move without a dolly. We called uhaul to find a location where we could at least pick one up. The person on the phone reserved one for us. So we drove to another location and they had no record of a reservation and said they did not rent dolly's for a one way move. So we wasted time and money by driving there and wasted even more money having to purchase our own dolly. Overall not a great experience.

Tracey R 
Évaluation :
5

Fantastic day for me and I will use this location when ever I am in the need for rental services or moving... keep up the good work Patrick 👌👍

Charlotte A 
Évaluation :
1

They charge too much it ain’t fair

Adel D 
Évaluation :
5

Quick and easy. Very professional. Would rent from them again.

Jacob B 
Évaluation :
5

Patrick was wonderful to work with! He was so understanding and helpful! I would HIGHLY recommend renting from this location. I will definitely use this location for rentals in the future.

Jessica E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE S 
Évaluation :
4

Could make sure equipment is clean more often

Monica I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chavette L 
Évaluation :
1

Never received final bill, after calls and no answers and text messages Which I still need for moving expenses. Can anyone help???? 2059198630

David M 
Évaluation :
5

The customer service rep for our transaction was amazing went above and beyond to help us get what we needed

Sherri B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique D 
Non les évaluations ont été soumises pour cet établissement.
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