Le client n'a pas laissé de commentaire.
DONALD S
Customer Reviews for Improved Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Something wrong with app, had a hard time renting the truck , got charged to much
Dwyane HGreat customer service!
Annette FThis is the first time in my several U-Haul rentals that I had a newer truck. Great experience! Loved having the newer truck and not sitting in a smoke smelling cab.
Logan SI've never been more impressed by a U-Haul location and customer service. I will be using this location from now on!
Beth BIt drive shaking
K Ctire was low on first trailer they tried to give me and no marker lights worked on the trailer no signs to where to check in at location but very friendly service
tim keverything went well!
timothy eExcellent easy transaction and return process after hours!!
annette fI do not recommend any location due to the rude customer service that I received from Uhaul's customer service 1800 number. I had booked my truck in person the day before. I told the representative at this location that I would definitely be coming in to get this truck early the next morning. I asked him what time they opened. I received a call the next morning as I was heading out the door to pick up the truck from around the corner from my office and was asked by someone from customer service if I was coming to get the rental. I responded "yes" and they told me it was too late and that I would need to go to another location much further away. I asked why and how was this possible and they said that due to me not picking up the truck exactly when their office opened my reservation was canceled. No one had called me to ask if I had changed my mind nor told me that I had to be there exactly when they opened. I had given the rep at the location my credit card for them to secure my reservation. I had to come back the next day and reserve the truck again. This caused issues between me and My client on the delivery of their purchased product. The rep in the store was nice but told me that uhaul's customer service canceled my reservation and there was not anything that he could do.
Rae GPatrick was very friendly and helpful. Smooth process from start to finish.
ANGELA AU-Haul dealer at this location uses auto dealership facility which is easy to access and exit. But it took awhile to locate the dealer rep.
William HGreat and the person that checked me sorry forgot his name but he was great
Alexander SI was charged for pads that I didn't use!!! I used less miles than I paid for!!! Lights in the dashboard of the truck didn't work at all!!!
Brandon LPerfect
Clark GPatrick worked really hard to figure out what size I needed. Would highly recommend
Dustin GIt was really hard to return the truck it took several times of being knocked of the app and page to be able to return it.
Emily MThis location is the best location I have used in Alabama.
Alison RWhen I arrived the app would not allow me to process to get the truck, when we finally got the keys the truck would not crank it took us 45 minutes to get the truck to crank. It then broke down and we had to wait on road side assistance and the starter was bad. I would like to speak with someone
Bridgett GThe guy running this location is EXTREMELY rude and he's dishonest. He lacks customer service and makes it known that he's only concerned with how much money he can get out of the situation. He definitely needed customer service and sensitivity training.
Robert TThe rental process is so long and drawn out.
Rickieha PAttendant was knowledgeable and helpful.
JERRY HThe moving pads I ordered weren’t in the truck
Joseph WIt's not the location it's the process once you've gone through the process of spending money moving Uhaul comes days later with hundreds of more dollars. While you're thinking you paid and reserved a Uhaul you are hit with a surprise extra high bill worst move ever..
LaTonia rKeep doing what you’re doing
LM BThe employee wasn't very helpful. There was no dolly even though we had reserved it. It's nearly impossible to move without a dolly. We called uhaul to find a location where we could at least pick one up. The person on the phone reserved one for us. So we drove to another location and they had no record of a reservation and said they did not rent dolly's for a one way move. So we wasted time and money by driving there and wasted even more money having to purchase our own dolly. Overall not a great experience.
Tracey RFantastic day for me and I will use this location when ever I am in the need for rental services or moving... keep up the good work Patrick 👌👍
Charlotte AThey charge too much it ain’t fair
Adel DQuick and easy. Very professional. Would rent from them again.
Jacob BPatrick was wonderful to work with! He was so understanding and helpful! I would HIGHLY recommend renting from this location. I will definitely use this location for rentals in the future.
Jessica ECould make sure equipment is clean more often
Monica INever received final bill, after calls and no answers and text messages Which I still need for moving expenses. Can anyone help???? 2059198630
David MThe customer service rep for our transaction was amazing went above and beyond to help us get what we needed
Sherri BEasiest pick up and drop off that I’ve ever done!!
Cherita WMake sure all trucks are in good condition. And not charge for trucks that were not able to be used.
Yekeshia SDespite my reservation being confirmed to include equipment like an equipment dolly and a furniture dolly, the dealer did not have any of these items. I did not learn of this until the morning of the reservation. The dealer was not able to provide an alternative location to pick up the items because all of the other dealers were too busy to answer the phone. I had to go buy my own equipment to move. U-Haul apparently reviewed this and determined that there was no compensation due to me. It's clear the company does not value or respect the customer's time. Poor communication. Poor customer service for not trying to make this right.
Michael SMake sure the customer has a option to get the rental and not have to waste 4 Hours on the phone and driving around to get a vehicle from a location that wasn’t originally planned
Kimberely CNothing Patrick is awesome reach out out to went above and beyond I’m very grateful I give y’all a 10 excellent service ……..
Tavarus CThere wasn't a problem with the location, but the truck itself was one of the worst ones we have ever rented (and we have rented quite a few). The truck ran very rough and the check engine light even blinked on once. The door handle was barely attached. The dash rattled so much. And the headliner has started coming down. Some of the issues were cosmetic, but the rough engine and engine light should be addressed.
SHARON ROverall great experience. Thank you.
Judy LMy dolly wasn’t in there and I got charged more
Lakeidre LMake it available in app to extend time on truck. I went over and didn't know how to request additional time. I had to pay for another full day price for additional 3 hrs.
Tamika CPatrick was extremely informative and very helpful through out our process. This was our first time renting we will definitely come back to same location if we need to rent again. Thank you Patrick for all your help
LARIA SHave the equipment at the location when requested
BRITTANEYROSE SRien
BARRY JVery Helpful.
Alan TVery easy to use!
Vivian BWorst experience ever - tried to check in online and it didn't work. Was stuck outside for 60 minutes in the sun and couldn't get checked in Will lot recommend U-Haul to anyone. Awful experience
BRIAN KI have no idea.
BLAIR BPatrick went above and beyond to make my rental experience for me and my wife the best and cost efficient. We ended up needing a smaller truck the second day to get a few items we couldn't transport. Patrick assisted with helping me secure a truck for that as well. I appreciate having someone so talented and knowledgeable about U-Haul on your team. It helped me when it mattered most. I give him an 11 on a scale of 0-10. I will definitely recommended this location to any and everyone!
ROGER WPatrick is great to work with. Service rapide et convivial. I always try to get my trailer from him first.
Bill SCustomer service was very professional and very helpful, Look forward to future business at this location.
JAMES DGreat service!
JASON PI had a lot of moving issues and the owner was very understanding
Angela LEverything went well.Thank you Patrick
KENNITH SPatrick is courteous, friendly, efficient!
RICHARD M