Évaluations des clients IMZ Service Garage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de IMZ Service Garage

Cote générale :
Samantha B.
Évaluation :

The online application is not user friendly. Had trouble, called for help at least 4 x. First 2 calls i got bounced around, 3 call the lady hung up on me. 4th call the lady was very nice and she walked me through it. Multiple times I had to redo everything, the pictures and application was very time consuming. It would have been much easier to deal with a representative but the place is just leased so the garage was no help. The whole process took me 11hrs. I drove to sk. To pickup the uhaul, which my total traveling time should have only taken me 2 and a half hours there and back. The rest of the hours was spent on trying to figure out the application. Not everyone has a credit card so that made it difficult, had to purchase 2 prepaid cards. The pictures took long some wouldnt load and had to redo everything before it finally worked. I would have preferred to deal with a actual rep and pay there. I spent more than my budget as I thought once you paid once that would be it. It was complicated and took way too much time.

Tommy M.
Évaluation :

I'm reserve a TowCar in Yorkton, SK. After few day (and once i'm leaving Quebec city and i'm in Winnipeg), i'm recive a call for Custom Service of U-Haul and they said "...ther's no towcar in yorkton, go to Moosomin..." and next day late, when i'm arrived to Moosomin, they don't have a TowCar. I have no choice to take a Auto-Transport (for twice time price)!! VERY BAD SERVICE FROM CUSTOMER SERVICE TO "DISPATCH" ME TO MOSSOMIN!!!!! I CAN'T BELIEVE THER'S NO TOW CAR BETWEN WINNIPEG AND YORKTON. I'll NEVER MAKE BUISSNESS WITH U-HAUL AGAIN.

monica N.
Évaluation :

This order was made almost 4 weeks ago; confirmed 2 weeks prior online and also the Wednesday, August 2nd for the Saturday, August 5th pickup. I received a text message onroute for a 4 x 8 trailer. I called to confirm my reservation with Moosomin for a 5 x8 trailer and let them know I would be a little bit later and Isabella said it was okay and also they rented out all inventory a few days prior and only had the 4 x 8 available, I could not picture this trailer. The Moosomin dealer, Isabella called me back around 11 and asked where I was because they wanted to close and I said that it was online as 1pm closing and she said the owner wanted to close early. This made me panic and rush. When I got to IMZ Garage, they said they did not get my reservation as there was an issue with the U-Haul internal system was screwing up again and it wasn't their fault. When they showed me the trailer I saw it was not big enough to put a mattress and boxspring in - I already paid and everything. I was not happy and the Moosomin did not take the time to find me a trailer and made me feel like they wanted me to leave asap. They did call the office and I talked to someone who said they could not see anyone close who had a 5x8 trailer in Saskatchewan and could not see the Manitoba inventory and so I started driving down the highway towards Virden. That is an extra 130 kms out of my way and 2 hours of my time. The worst experience and it seems like they disregard the U-haul system reservation system. Very bad.

Debbie W.
Évaluation :

The rental process was awful. When I first called, I was told there was a 6 x 12 and a 5 x 8 in Indian Head, SK. They booked the 6 x 12 for me. When I went around there to get an idea of the size, there was no 6 x 12 trailer at the Indian Head location. I called U Haul back and was told that I would receive a call the night before pick up and would be told at that time where to pick up the trailer. I received a call on August 9th saying that I was to pick up the 6 x 12 trailer that I had booked in Moosomin, SK. This was an hour an a half drive from Indian Head, SK (where I was loading from). So, three hours of driving for me. I was quite upset by this as there are a number of other closer locations, including Regina; I found it hard to believe that this was the closest to Indian Head. I was discounted $150 and given the unit a day early for the inconvenience. I picked the trailer up as scheduled on August 10th. As I was driving back to my destination of Creston, BC on August 13th, I received a phone call from Calgary, AB UHaul saying they had my trailer there!! I told them that I was currently hooked up to my trailer and was on my way back to BC. They told me that the one I was hauling was not the one I was contracted to be hauling and asked that I let them know next time I stopped what the number on the trailer I was hauling was. I did this when I stopped for gas and didn't hear anything further. This rental added to an already stressful situation I was dealing with cleaning out my mother's home after she went in to long term care!!

Non reviews have been submitted for this location.

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