Customer Reviews for In And Out Cellular
(U-Haul Neighborhood Dealer)

Évaluation :

1

Scammed us and charged a $25 cleaning fee as well. We 100 % made sure that our uhaul was clean both inside the cab and cargo area. Then the next day the charge appeared.

Évaluation :

2

I made a 10 am reservation but the independent uhaul dealer decides he does not want to open his doors until noon. No calls in advance. They just let me wait 2 hours without any notice of the time change which made made late for an appointment I had later that day.

Évaluation :

1

Closed early and didn't inform customer of that when spoke on the phone. Had to call a different store to get a note place that I turned it because they were closed next day and tried to charge me more than what I lady paid.

Évaluation :

4

Gentleman was very nice equipment was ready I was in and out

Évaluation :

5

I almost rented a truck that would have ended up being too small. If you had a service or an app that would help your customers accurately estimate their needs it might save someone a potential hassle. My move was odd because I had a small trailer and two kayaks to load IN the truck. It all worked out, but some stuff shifted in transit and got messed up a bit.

Évaluation :

5

Great service

Évaluation :

5

Ok

Évaluation :

5

Quality of customer service was great. Quality of the truck wasn't. Disappointed in the maintenance of the truck. 8 hour trip and in 2nd hour the A/C went out and it was 102°. Driving down the road. Made the trip horrible and unbearable!

Évaluation :

1

When I dropped off the truck the representative did not even come out to check the dolly , blankets or fuel level and checked the truck in in 6/25 when I had actually dropped it off on 6/19 a day early. Now I am fighting the charges for an extra four days of rental.

Évaluation :

5

Super helpful and courteous!

Évaluation :

2

The truck was OK. the furniture cart and furniture pads ordered were not there. This location doesn't open until 10, its a satellite pick up location so they wouldn't have had the equipment either. The 24/7 pick up process is ridiculous. It literally took an hour on the phone with U-haul before I could unlock the key box to get the truck. Absolute WORST moving experience.

Évaluation :

1

Fix the a/c, detail the the trucks after use, and fix the broken key drop boxes.

Évaluation :

5

what a bunch of HOT HUNKS I recommend to everybody

Évaluation :

1

Never received an E receipt been waiting on it since Friday not even sure if it was registered as being turned in

Évaluation :

5

First of all! The people at the location are the only reason I'm not leaving one star on every single column! Two different locations without the right equipment as booked The New Smyrna store I started with only booked me for 24 hours when I was needing it for a 48 hour rental. Then when they told me the truck had to be back early from my first arrangement booked, I told them that would not work with my timeframe. So I called u-haul directly & they sent me to another location. (sounded more like a sales person, then customer service) when I got to this location they informed me that they didn't even have the equipment that the representative booked, sending me to another city. I was physically panicking ,and the people at the location we're awesome! Very helpful and assisted me with a different size truck that they did have available. However U-Haul did not keep their promise as they said in the "recorded call"….. I ordered a 26 foot truck so that I could move everything at one time. I was stuck with a 17 foot truck having to take multiple trips and have it an extra 12 hours, that i'm sure they will be charging ME for. Not really sure if I will be using or referring U-Haul in the future.

Évaluation :

5

The staff was very helpful and friendly. Smooth transaction. I would rate an A+.

Évaluation :

3

The vehicle was clean of trash but not cleaned of sand and drink spills.

Évaluation :

5

Happy

Évaluation :

3

Truck was not full of gas when picked up. The box on box truck was dirty, unswept. Got charged for 3 gallons of gas after return, even though I only went 12 miles & I put 3 gallons in right before I returned it. It was refunded by U-Haul after online chat, but it took valuable time out of my day.

Évaluation :

3

When I dropped the vehicle off the dealer was a little irritated and said he didn’t have room for any more trailers , but said just leave it where I backed in but offered no help.

Évaluation :

5

Great service and equipment!

Évaluation :

3

There was a pricing discrepancy and it seems like insurance was added to the contract and I had to request it be taken off. I rejected the insurance on line which led me to believe the local person added it in without my authorization.

Évaluation :

1

Must inspect truck before giving it to a customer!!! Not only did the truck shut down on me before I loaded it!! But it also had the check engine light on the way to my destination!! The truck was NOT safe, kept on making a noise that sounded like there was something wrong with the belt. If you have a contract with uhaul make it a point to inspect every vehicle big safety concern. Worse uhaul experience I have ever had!!

Évaluation :

3

Did an online drop off. Facility wasn't open. Have no basis for opinion.

Évaluation :

4

We thought the truck would be checked over while we were there. There were no issues so it worked out fine Cruise control on the truck would have made it much more pleasant to drive

Évaluation :

4

Truck was pretty dirty on the outside but clean inside.

Évaluation :

5

The gentleman who helped us was extremely friendly and helpful.

Évaluation :

5

Add A U Haul u sign on a pole so customers will found the location easier.

Évaluation :

3

Don’t give someone a uhaul with a broken windshield

Évaluation :

5

It was a good experience and I don’t think anything could be done to make it better

Évaluation :

4

Charged me insurance which I clearly said I didn’t want.

Évaluation :

5

Great customer service .

Évaluation :

5

These gentlemen were very nice and helpful and made sure I got in-and-out in a timely manner.

Évaluation :

5

Nice manager

Évaluation :

4

Trailer was very dirty inside and out.. Attendant swept it out for me but had to wash it inside before I arrived at pick-up point.

Évaluation :

4

Routine maintenance of trailers which isn't the pick up locations fault, ratchets on auto mover trailer needed to be lubricated to be able to function but worked on the trip. Trailer also had mud/clay all around it

Évaluation :

1

No customer service or check-in procedure. Was called 2 days after return by U-Haul to find out where the trailer was. Please never send another customer to them......they sell cell phones !

Évaluation :

5

Great customer service all around. No improvements necessary. They are at the top of their game.

Évaluation :

1

Dropped the truck off before the time it was due, got a call from uhaul saying the truck hadn’t been turned in because the drop off location hadn’t checked it in. Not happy!

Évaluation :

5

Jesse and Hunter were lovely and her professional.

Évaluation :

3

I had a lot of damaged boxes in my truck because of water damage from the truck I rented leaking bottom floor and roof im trying to send photos here but it won't allow ive contacted customer service about this and of course no reply or follow up

Évaluation :

4

Everything went according to the reservation info. Easy return policy ... drop key in box. thanks for all your help.. J De

Évaluation :

3

I had requested pads but none were available when I picked up the truck.

Évaluation :

2

My issues relate to a billing issue.

Évaluation :

5

S

Évaluation :

3

When I picked up the truck there were crumbs in the drink holders and on the floor as well as a cigarette lighter. The vehicle was obviously NOT cleaned from the previous rental & with COVID I was very concerned. I was promised compensation which I did not receive. Very displeased!

Évaluation :

2

We were told our truck had a ramp, it did not. We took it back to swap it and were very rudely told we would have to pay for another truck, and dispute for refund with the original. This would have been a completely lost deal but the original employee we dealt with made it right and arranged for a different truck with a ramp. The other employee should not be working with the public.

Évaluation :

3

location in new smyrna fl below zero .i went in there and there was a women i made arrangemements with for a one way to knoxville TN !!! i came to pick it up 2 days later and she said she had no one way 15 footers she could give to me ( i have the print out of her saying one way 2 days earlier 15 footer) and she treated me bad !! what a bitch! im going to complain to headquarters !!!!!!!!!!!!! I paid 29 dollars for a taxi to edgewater fl for the u haul and at new smyrna fl i was able to walk 2 miles , I EXPECT apology and my money back for my taxi!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!