Customer Reviews for Income Tax
(U-Haul Neighborhood Dealer)

Évaluation :

3

delayed giving me the final receipt

Évaluation :

5

Nothing the girl I dealt with was very courteous and professional

Évaluation :

5

good truck to rent!

Évaluation :

5

Sales counter girl is very helpful

Évaluation :

5

Everything amazing, on time, well services, excellent costumer service

Évaluation :

3

I did not get the receipt by email

Évaluation :

1

What I rent was a piece of junk. it rains on me in the driver seat and the door would not close properly, The suspension was horrible the brakes were scary at best I have been trying to get a hold of customer service but even that is a challenge as I only get voice mail I wont a refund for all the may charges as this vehicle was not fit for the road but I had not choice but had to move you really need to work on your customer service

Évaluation :

5

Message was a pleasure to deal with in getting us the Van and trolly we requested

Évaluation :

2

Would be nice if it wasn't in a dark scary basement also truck was clean but wipers were grinding on the window as well as the drivers door lock was difficult to open and the door itself was twisted or something as it was difficult to close. Staff was very friendly.

Évaluation :

4

The truck was quite dirty inside. The driver's door needed to be slammed hard to close properly. The gas pedal is very small and positioned too far left (where the edge of the brake pedal would be on a normal vehicle), which resulted in me accidentally pressing the gas when braking a few times. I had to be constantly aware of keeping my foot positioned to the left to avoid accelerating while braking. Besides the condition of the truck, the location was well run, and the service was good. (I ended up at this location because of a disastrous experience at the Keele/Lawrence location. The owner was extremely rude and the service was terrible. U-Haul redirected me from there after they couldn't find the key for my rental! I will not be renting from there again!)

Évaluation :

5

I was very satisfied with the support and efficiency I received from my U-Haul rep ( Ness ), the unit I rented was clean, well equipped and gassed up ready to go. I would definitely use and recommend this location.

Évaluation :

5

The system is great!!! Super convenient, incredibly fast responses! I'm so relieved that it was this easy.

Évaluation :

1

BEWARE OF THIS PLACE!! Never ever rent a UHaul truck as I had miserable moments with water flooded truck. I booked the reservation through website because this neighborhood location was very close by my condo. Reached around 11am to pickup my truck after diving into the unclean basement with the lady asked me to sign the documents. I was happy to get the truck drive back soon to start my moving but, was very surprised to see water flooding after opening the truck storage. I did found the water was leaking from multiple holes in roof. Called the store and lady wasn't sure of any water flooding and refused to respond further and asked to call roadside assistance. I called them and they mentioned to contact the dealer as they don't look over the water flooding issues however, they still managed to find the replacement truck where I lost already 2 hours. Roadside assistance gave the new location address with truck license number to swap the truck. I had to quickly run to do the swap but, I was stunned to hear that the swap truck was already took by another person. Uhaul team found water leaking from ceiling roof on right corner side and they mentioned it's the old damaged truck with 200kms mileage. There is no other truck available at this location so I had to drive back the same truck after putting my own drop cloths to cover the flooded water and also had to sweep out the excessive water. Summary: This neighborhood location deals with photo, income tax, damaged uhaul and much more other businesses so, they don't focus much on uhaul rent and moreover, they never inspect the vehicle before handling to another person. Please go to proper uhaul dealer location where they provide good service with almost new trucks with proper maintenance. I have attached the photos and videos of the leaking roof ceiling for your reference. This has really caused me so much hassle during my condo moving where I lost my booked elevator access and 4 hours my time spent on this issue.

Évaluation :

5

The customer service representative was amazing and very helpful. She called when I was running a bit late to pick up the truck, and was so pleasant on the phone. She knew her way around and made the pickup process so smooth when I eventually did. She is a wonderful person overall, and her great personality showed. I will definitely recommend this location to friends and/or family

Évaluation :

5

Bien

Évaluation :

5

Good clean truck and great customer service - very prompt, professional and polite agent on site. The only down side there was not enough mats for rent - despite requesting 20 moving mats in advance. Only half of the mats 10 were available and of the half, only 5 half were actually usable since the other half were wet and moldy.

Évaluation :

5

Thank you for your excellent service , everything was clean, on time and professional. Very convenient location for us, we'll use your service again. Merci.

Évaluation :

5

It was pretty good. The mobile check in /check out process was decent but there was a lot of steps and instructions to follow. My only advice would be to continue looking for ways to streamline that user experience.

Évaluation :

3

I booked my return for noon and got a call at noon that the next customer was there ready for it. Maybe not book them back to back

Évaluation :

2

The truck needed to be serviced

Évaluation :

2

The truck was dirty- dusty, full of animal fur and smell. Simple garbage that could have been cleaned (used water bottles) were not. The positive note was that the gas tank was full and the convenience of a gas station right by.

Évaluation :

4

Difficult to connect to WIFI

Évaluation :

1

They kept mentioning that there is no truck available even though there were some available online at that location ,had to book and pick up through mobile , there’s no place for parking your car and they ask you to put your call in the same place that the truck is which is meaningless cause you have to spend 10 mins just relocating cars just to park your vehicle.

Évaluation :

5

My first experience with uhaul, have to say it was not the best. I booked over the phone my rental and to make sure I get the truck I wanted, I went personally to Weston branch 3 days prior of my moved day. My appointment for pick up was at 9 am on Saturday, so I arrived at 8:50 am and a big line up was waiting to be served. After waiting for almost 45 min the truck, the agent told me my truck was given to someone else because was booked prior to me. I couldn't believe how that happened what is the guarantee to customer having to book prior and then not having the truck??? The way agent handled my situation was very unprofessional and not knowledgeable enough to look for solutions and get me a truck. She only offered $50 credit for the next rental, however that was not the solution. I found all the process was very difficult and frustrating at the Weston branch and decided to call customer service to help me and the good thing I got helped by Agent called Salma. She got me a truck right at the moment and near to Weston branch. The end was happy but a bit disappointed the way in person agent handle the situation not professional at all, therefore it will be hard to trust on renting with haul again. I believe customers have to be treated well at the branches and be sympathetic. Agents should show more respect to customers and always help to look for solutions.

Évaluation :

2

More attentive and clean the vehicles and maintenance should be applied

Évaluation :

2

Have the vehicles checked for technical malfunction prior to renting.

Évaluation :

1

The most terrible experience I've had in my life time. Terrible customer service. Terrible location, parked in terrible spot. Took 15 mins to get the van out. Everything had to be done online, had to get my sister and my friend to get a call from you fucks. Was asked for DL, passport and whole bunch of other shit for no fucking reason. This will be my first and last time using U-Whore.

Évaluation :

5

Service AAA %100 recomended

Évaluation :

5

Staff are excellent, knowledgeable and helpful.

Évaluation :

1

Fix your website for 24/7 pickup. Don't have me on the phone being transferred to everyone department for over and hour trying to access the fckn vehicle.

Évaluation :

5

The service was excellent.

Évaluation :

5

great staff..helpful

Évaluation :

3

The truck has no gas.

Évaluation :

2

The truck we booked was covered in snow when we got there. They didnt do anything to help us get it out to go. The doors were frozen and the lady was like oh well. She said we could take the 10ft truck instead. Which lead to us having to make 2 trips instead of 1. It made us take longer than expected and left us returning the truck late. The lady at the office was rude and unhelpful. She charged the credit card twice. Once for the truck we couldnt use and another for the 10ft truck. We have yet to receive a refund for the first charge.

Évaluation :

4

Gas ⛽ gadge is not accurate....less than 50 feet from the address it moves less than on on pickup...50 feet 1/4 of gas is gone....

Évaluation :

1

No parking, tight spot. Dirty place, dirty area. Small place, very sketchy. The girl at counter was very rude.

Évaluation :

3

Kind of difficult to get into. Limited parking. But service was excellent and equipment was good.

Évaluation :

3

The overall layout and the 24 hour pick up abs return is good on theory. The verification and calling alternate contacts in the middle of the night is silly and a dealbreaker for me. What if it was 3am? Also need instructions of where to leave my car while I use yours. This location is not ideal. Still don't get a detailed invoice.

Évaluation :

3

The bill is $60 but i get charge for $78.

Évaluation :

1

truck smelled horrible, smelled like rotten meat. gas was at empty when I got it had to rush to get gas Windshield wipers were horrible needed to be changed

Évaluation :

5

Excellent

Évaluation :

3

This location offers no customer parking.

Évaluation :

3

Better facilities, like washrooms for the customer as well as some seating space.

Évaluation :

1

Same as above

Évaluation :

3

Dealer is a good business person who cares about his clients. He went so far to call me to confirm the issues to be dealt with and gave his time to see the rental through. My experience with UHaul was poor. There was inadequate agents readily available on the phone (over 60 min wait for matters such as issues with equipment, post accident agent availability and rental pickup all were in a 60+ min wait). The truck was not mechanically sound as it was not accelerating properly and the haul/tow light was on in the dash which may or may not have been correct. The parking in the rear of the building was very, very tight that only a most skilled driver would be able to negotiate. I can say as above, that the dealer went above and beyond to assist which is the only highlight of the rental experience. I will never rent from any UHaul again, and will definitely never, ever under any circumstance recommend your business model to anyone.

Évaluation :

5

It is good

Évaluation :

1

I was charged for 60 km when I only used 44 km The woman at front desk admitted to this error and guaranteed that she would rectify this error and refund the overpayment. My total cost should be $56,85 and instead I was charged $79.61. I tried to call but there's no answer. I would really appreciate if someone would kindly call me and issue me my refund as soon as possible. Thanks

Évaluation :

3

Pick up location was tight and hard to maneuver the truck. The parking spots were limited

Évaluation :

5

the staff is very helpful! thank you!

Évaluation :

5

none

Évaluation :

3

The location was not clear enough and inviting at all. The guideline was not clear to drop off the key at the main entrance.

Évaluation :

4

The parking spot for the van is a bit tricky, specially being a large vehicle. Other than that, everything was great.

Évaluation :

5

5 star Good👍🏽

Évaluation :

1

Broom the back of the truck thoroughly. Sanitize the steering wheel and chair. Do not change the pick up location without the consent of the customer.

Évaluation :

1

Avoid uHaul

Évaluation :

5

Easy to pick up and return the truck, friendly staff .

Évaluation :

1

The Manager Gary was extremely disrespectful and rude. I was simply asking a question about the fees and he reportedly shouted at me "Do you understand English!" Which was very unprofessional of him. It was also interesting coming from Someone who English was obviously a second language for him…. I highly recommend he be disciplined and especially spoken to about his customer service skills.

Évaluation :

1

This is possibly the worst location to rent a truck. They have only two lots for parking in a very busy commercial strip. You have to park your car and return your truck in one of these lots ; so you have to move your car first and good luck to find a parking space elsewhere so that you can park your truck. Very poor service and charge you 20 for a few minute late return after 7pm. You have to check out online right at the location if you return after 7pm. Doesn't allow you to check out at home; so if you have no internet access, you are screwed!