Customer did not leave a comment.Patricia S.
Customer Reviews for Indian Trail Hardware Inc
(U-Haul Neighborhood Dealer)
Norcross, GA 30093
Services at this Location:
- Mon-Sat: 8 am - 5 pm
- Sun: Closed
Special Operating Hours
- 6/26/2021 - 6/27/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephany R.
they did there job.ALICE C.
The employee was condescending but not difficult. I was not informed of the charge total before being charged. I was under the impression based on the online quote it would be about 40 dollars but then I gkt charged 76.Jeremiah L.
Very helpful. They went over n beyond to help me. I'm forever grateful.LINDA H.
Customer did not leave a comment.Caleb D.
Customer did not leave a comment.jael U.
Customer did not leave a comment.Travis J.
They over charged meJERMAINE M.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.James W.
Customer did not leave a comment.ALI M.
good servicethan N.
Customer did not leave a comment.BEVERLY B.
Great Uhaul dealer I've rented fromJennifer A.
Best service, clean and very helpfulJennifer A.
Customer did not leave a comment.Mark H.
Quick and easy process. Well maintained vehicle.Yamaira H.
Considering my storage company completely folded and I had to find another company with my items in the truck and my scheduled time running out, they were perfect! They advised me on how to proceed when I had to extend the time because of conditions beyond my control. The cost of the extra miles was included in my final bill. They took care of me and I thank them for that.Carlyle R.
When I made an inquiry for a two day lease, I was told the rental fee was â€œaround 84 $. Which, it was. But I did not expect the 0,79 $ charge per mile nor the 28 $insurance charge which I did not know you could exclude that. I wish all the fees would have been explained up front. I was not expecting this lease to cost over two hundred dollars for a two day rental. I feel like I was raked over the coals and will not ever be using Uhaul again.anthony C.
Customer did not leave a comment.Nahuel M.
Customer did not leave a comment.Manuela R.
The engine or transmission on the vehicle I was using was not functioning properly about half way through the trip. It started great and ran fine but about halfway through, the engine was not running properly on idle. but also when I tried to change gear it was not changing. in transit, when trying to accelerate it sputtered and was jerky not accelerating properly.TYLER H.
The truck was dirty inside and had some left over wiring scraps in the bed. The site has a box for the keys, but not good signage to direct you to it for pick up. At the end of the rental I went to drop the keys in the dropbox, but they would not fit because of the keyfob, so I had to make another trip to drop the keys off the next morning. I was told that they knew about this, but failed to warn anyone about it, so there were no plans told to me about an alternate location to leave the keys.Guy L.
I did an after hour drop-off. I did not have any contact with personnel. The after hour drop off procedures need to be updated. This is my 3rd time renting a uhaul within the past month and when I'm trying to do my returns, the system cannot locate my location to complete the return. I've had to use another person's device to complete the return. I have wasted at least 20 minutes each time. Please fix this issue.Lisa A.
Customer did not leave a comment.jose B.
Customer did not leave a comment.BONIFACIO B.
Make sure equipment is available at the location originally selected. Had to drive 45 minutes to pick up the truck. Reserved online a week in advance.Adam A.
Great guy there , very helpful and hooked me up made sure correct before I left.ROBERT A.
Need to be provide a well maintained truck and a clean environmentTesfaye A.
best location for uhaul rental,care about there customers and treat for with repect...angel A.
Uhaul called to change the location of our reservation the day before, because the location we reserved the equipment at was no longer available. At the new location, they did not have some of the equipment we needed. We will not be using Uhaul again.Cooper B.
Customer did not leave a comment.Teresa E.
Customer did not leave a comment.Itzel A.
Customer did not leave a comment.Joe T.
Was very happy with the customer service from Indian Trail in Norcross.Vincent M.
They are the reason I chose Uhauldaniel W.
My worst experience as a consumer ever!! I had to share this on twitter and Facebook omg!! Never again! This brand is not like it was when my dad rented growing up.BENJAMIN H.
Poor tires which ended up expiring while I was driving. Poor customer service. I still haven't heard back.Ariel R.
Indian trail hardware is hands down the best place I have ever rented. There are no other options for us going forward! Thank you for the wonderful experience!Eric R.
This location was closed so I had to do the drop off via the appDerreyon L.
Yes, one good thing would be to have a stand with a crank to assist for lifting. Thank you!cedric G.
All around good experience. Don't think it could have gone any better.Ronald H.
The location didn't have a furniture dolly like I ordered on the website. Just need to have the website reflect what the location actually has.Ricardo E.
They told me on the phone I could drop it off to any location in Loganville after using the vehicle when I picked up the vehicle there was no mention of needing to drop it to a specific location we went to a few places to try to drop it off ...One said they were open online the manager wasn't there...and one we went to said we actually had to drop it off at the specific location so we went there and they said this happens more often than people think....So if it keeps happening why not let people know you CAN NOT return to any location it has to be a specific one this would have saved me over an hour trying to figure out where to even take the truck.....That was the only set back the truck itself was nice no problems driving it...Thanks.kerry S.
Customer did not leave a comment.Malia W.
Online customer service needs a complete overhaul. Worst I've ever experienced.MICHAEL W.
Customer did not leave a comment.Gregory G.
I had to wait a extremely long time before someone assisted me. The truck was not clean.Mekeda M.
The lights did not work. So, ended up returning the equipment the same day.Lucia E.
I thinking that you don't need anything to improve for other customer.jose D.
Customer did not leave a comment.Vezetta H.
Great customer service.....jon K.
Customer did not leave a comment.Jorge S.
Customer did not leave a comment.John V.
Representative was extremely professional and efficient. Look forward to doing business with him again.shelly M.
1ST OF ALL THE BLINKERS ARE NOT WORK I G. RIDING ON AN EXPIRED TAG OUT OF STATE. I HAVE A RESERVATION FOR THIS FRIDAY. PICKUP TIME 4:45PM. I DO NOT WANT TO RENT THIS TRUCK AGSIN BUT ANOTHER 1 A 17FT TRUCK IBSTEAD OF THE 26 FOOTER. THANKS! I NEED A PHONE CALL FOR CONFIRMATION THAT THIS MESDAGE WAS RECEIVED. 678 754 1831. THANKS! BLESSINGS! JESUS TAKE THE WHEELPATRICIA D.
Customer did not leave a comment.Krutik P.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Paul P.
When I showed up to pickup the truck they had no clue what I was talking about. Then I had reserved a 20' truck and all they had were two 17' trucks on the lot. I drive a 40' truck every day so I know when I'm being lied to. Next I had reserved 2 furniture dollies and they didn't have any also the appliance hand truck was not even close to a real one it was a very standard hand truck you wouldn't be able to move a refrigerator with. Also charged me for a 2 day rental when I reserved it for a one day 24hr. Rental. So I would not and will not recommend this facility to anyone ever.Gary R.
It may not be the business's fault, but the entrance from the street to the business has some pretty bad pot holes.Patrick S.
The area the trucks are in looks like an abandoned lot, which caused me to be unsure it was the right place.William U.
Easy drop offANGELA V.
Best Uhaul dealer I have ever used to moveangel A.
Customer did not leave a comment.Kevin B.
1st of all I am due a refund for 40 $. Also I need to know if the Uhaul Dealer charged me 2 times on my card. First I had rented a 24ft contract did. 2ndly my husband said we do not need a truck this big. So I rented a 17ft truck & a 2nd charge I believe went through. So I need to be refunded the 2nd charge + the 40 $due to be because the dealer closed out the 24ft instead of the 17ft truck. I need someone in your Corporate to call me immediately after receiving this notice. Also UHAUL should service their trucks regularly. The truck I rented was slow in accelerating. I like Uhaul but it seem like you will rent customers a truck when I know that the person who rent the truck know that the truck have issues. I use to work for UHAUL in Cobb County. I resigned here because the manager @ that time was not concerned, about the quality of the truck that was on the lot So please call me @ 678-754-1831 about the double charge on my card & the money that should be credited back to my card. Thanks! Blessings! Jesus take the wheelPATRICIA D.
Customer did not leave a comment.Rick F.
Customer did not leave a comment.Veronica A.
Customer did not leave a comment.FRED M.
Customer did not leave a comment.Larry S.
Very friendly environment.. Would definitely use this location again.Hopkins E.
The service was fantastic! Great gentlemen.Amanda V.
Excellent service, clean and we'll maintained vehicle, friendly and genuinely helpful staff made this a smooth, seamless experience. Would recommend to a friend!Abigail N.
Customer did not leave a comment.James W.
No commentsGerald J.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.David C.
The guy i rented my truck from was very polite and helpful. I will be going back there for my next move.Yolanda T.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.Natasha W.
Customer did not leave a comment.John M.
Nothing. The return was super easy and stressless for me!felecia R.
Customer did not leave a comment.charles M.
Customer did not leave a comment.EDWIN A.
It was a pleasure renting at this location Small family business that really cares about good service. So helpful. Definitely will rent there again if needing another truck. In addition the hardware store is very unique.william M.
It was a pleasant experience renting from this location! Will do business again soon!!Tamika W.
The store location, Indian Trail Hardware Inc., itself is fine, and the owners are very friendly. The trucks they had were awful. I rented a 10' Truck for 1 day. Three people helping me move ended up getting their fingers caught on the truck's back door (one of them ended up bleeding) because you couldn't close the door by pulling on the handle itself. You have to try to get the hook of the door under the frame of the truck to have enough clearance to close it. It was a pain --literally. The interior of the truck was super dirty, the seats were cut up and really ragetty, you had to get out of the car to be able to move the seat front and back to adjust for your height, only one of the side-view mirror swiveled correctly to be adjusted â€"which is super dangerous, and thankfully the lights on the truck were "automaticâ€ since you actually can't physically turn the knob to turn the lights on. I drove the truck back to the store the night we got it, and I had to put the lights on â€œhigh beamâ€ mode in order to drive properly. We didn't do an inspection of the truck with the store's manager because he was busy with another customer, so we took pictures of the outside of the beat-up truck ourselves just in case. They didn't have the furniture pads we reserved or the right dolly. I wouldn't recommend this place, and I will look at some other company before reserving a U-Haul again.Andrewe D.
Their internet was down when I checked in and they made every effort to get my reservation taken care of and got us on our way in less than 5 minutes. They are very nice at this location and always helpful in taking care of their customers.Dothal W.
Customer did not leave a comment.charles M.
Better after hours check in. I received a call notification that equipment had not been returned when I returned 10 hours into a 24 rental, parked vehicle where instructed and dropped key into drop box on exterior of building.BRITTNEY B.
Very belligerent rude..Also placed bogus charges on my bill. I will never use this location againOmar A.
Customer did not leave a comment.Abebe R.
Customer did not leave a comment.SHERine N.
I was extremely upset at how things was not handled by Uhaul. I was never contacted to know that the truck I reserved weeks ago had been stolen that night before. So when I went to pick up at 9am I had no Truck but the owner at the place of business for pick up went above and beyond to get me a Truck. There was a previous customer that was not supposed to turn in his rental truck until that Sat. But was very nice to have returned it earlier which was Friday at 1:00 pm for me to rent it out. This is not professional was was a HUGE Inconvience that I feel like something should be done, refund or something.latrece D.