Customer Reviews for Industrial Park Mini Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent management and staff. Facility is well maintained and nice. Great deal for the money and I would not hesitate to recommend to others or become a customer again! Andrea and Mark are awesome!

Évaluation :

1

Employee was never present; I had a trailer stolen there because gate was broken.

Évaluation :

1

Doors need new latches on them because they get stuck ALL THE TIME. Pulled up one evening and the gate wouldn't open so i can get my vehicle. Last stated that a fuse was blown. As a business owner of a 24 hr facility , there should have been a blast email sent out regarding this matter.

Évaluation :

5

My experience with this facility was outstanding! I would recommend to anyone! If I am in need of storage again I will certainly come back to this one!

Évaluation :

1

Poor lighting in a low traffic area.

Évaluation :

5

This location was hit by a tornado in the past couple of years. It's not even open yet we re served it online. Loaded an entire truck and they aren't even open anymore. No doors on units...well the few that are, are very torn up. Take the location down if it's not even available. DA's

Évaluation :

5

I am very sad to say that ALL of my clothes, shoes, purses, jewelery, etc was ruined. There was mud, dirt, spider webs, and bugs everywhere. My unit was damaged. I called every other day and there was NEVER anyone at the facility. No one told me that my unit was damaged. I am very disappointed and I will definitely not be recommending this place to ANYONE! Someone in a higher position needs to go and take a look, because the entire facility look awful! The door to my unit was so badly damaged that I had to ply it open to even get my things out. This was after I'd called and went to the facility just about every other day to find NO ONE in the office or on site. To say that I am highly upset and disappointed is an understatement. The one time that I did speak to a lady at the facility I was told that the damage that I was seeing was from a storm that happened 2 yrs ago! No ma'am! Someone was vandalizing units there and nobody told me anything about my unit. I could go on and on about my disappointment, but I digress. I won't be recommending this place to ANYONE not even a dog off the street, because nobody cares. Go look for yourself and you will see exactly what I mean. Someone owes me for my damaged property, because there was a person that that didn't care about my things and anybody else either. Thanks for not caring about my property.

Évaluation :

3

Send me to a closer location that have what I need on time.

Évaluation :

5

The hole in the roof was never repaired (in 6 months) resulting in damaged property within. A completely unresponsive staff. No one was EVER at the facility to discuss the problems. Never use UHaul again.

Évaluation :

1

There was no one there, there was no drop box for the key, the place looked abandoned, and I had to call U-Haul to see where to leave the key and make sure I would not be held responsible if anything happened to the truck. I will never use this location again. This place gives a U-Haul a bad name.

Évaluation :

5

The manager was very rude and unprofessional. Too many inconveniences.

Évaluation :

5

I will never do business with this facility again as the manager is vary shady to deal with.i had paid for storage for my camper which was destroyed in January I had paid 3 months advance in January for storage and she didn't offer to give me a refund for February and March because I moved it in January after storm.also when I got my bank statements this month she had taken 55 dollars out of my check which I didn't authorize for the month of April which my bank said she commuted fraud

Évaluation :

5

A Tornado severely damaged the facility in January and we were notified that the door to our unit had been blown away and that we should consider finding a new facility and that our payment for the month of February would be refunded if we did so. We moved out the next day, did not receive a refund, and were then billed for March and threatened with additional fees if we did not pay. The facility has made no apparent attempts to repair the missing security gate or to replace the doors that were blown away by the tornado. It is audacious that they would encourage us to move and then continue billing us after we had done so.

Évaluation :

5

I moved from this unit to another Uhaul unit because I had excessive charges on my credit card statements that no one could explain and when I called Andrea said they didn't do it but their name was reported on my credit card statements. Just way too many issues and I've rented from them before and I still have one other unit that's in my husband's name and we will be moving out of that unit as well.

Évaluation :

1

Yesterday was the worst experience of my life. What was suppose to be a happy and exciting day of moving turned into a very stressful day, put me hours behind. I struggle with anxiety and honestly it was not good for my mental health. I would not say uhaul is a bad company as a whole but y'all certainly need to do something about that location. They are bad for business!!! I had a hard time locating a truck to move so I called 1800GOUHAUL and someone booked me for 12:30 at this particular location. I get there at 12:20, place looked deserted so I thought well I'll sit here and check in through my phone, thought to myself maybe they went to store or something, or someone will pull up and help me get the key. No one was in the office and no one ever showed up. A little after 1 I went over to the next store right by Fultondale high school which I had already been there once but the sweet lady didn't have anything for me. Her name was Brooke which by the way she deserves major recognition from you because she was so awesome. She called the guy who run industrial park mini storage, he never picked up or responded to her text. She even called the customer service line for the particular area and they weren't any help. So she called traffic, somehow got directed to Georgia traffic so they got her connected for Alabama waited on there forever so when someone finally picked up Brooke got hung up on so we had to wait again to get someone. Get someone, they converted me to that share crap, I go back to industrial to get truck, get there to try get key they tell me online I need to call, I find out I owe money from 2018 which someone could have said over the phone but hell I couldn't even recall why but whatever I resolved that, finally get the key after 20 minutes of bs from that, ok so now it's after 2 and my help was held up because they had their own plans for that day. You guys need to get that location under control because I was told this happens a lot. Signing off as a very unpleased customer!!!

Évaluation :

5

Military discount would be nice

Évaluation :

2

Clean Vehicle !!! It was in horrible shape. Smelled Horrible. Whom ever that had rented Vehicle before me totally ruined the Truck. It was a Bad experience. The Customer Service person said people had not taken care of that Truck.. Never want to use that location again.......

Évaluation :

3

Store hours not convenient for everyone. Seems the operator is having trouble with homeschool and work.

Évaluation :

1

She over charged me the mileage she add wasnt right

Évaluation :

4

Friendly service, truck was there waiting on me, easy check in/out. Truck was clean

Évaluation :

5

Nothing could have went better. I was met on time and was on my way in 10 minutes. I would definitely rent from this location again.

Évaluation :

5

The owner went above and beyond to make our experience the best it could be. The online rep tried to send us alot further away to pick up a truck so before we could go get the truck the owner(Phil) called us and accommodated us to a truck on his lot that was 15min closer to the house. He made sure everything in the truck was cleaned and he explained everything to us. We would use this location again and again so thanks for the GREAT experience. Also checking it back in was a breeze. 5?

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

Easy process

Évaluation :

5

It was quick and easy

Évaluation :

5

When the customer is checking in/out online, uploading pics, and entering information about the truck, then there should be a discount applied since they are doing the work of the employee.

Évaluation :

2

The check in at the location was poor. Nothing was shown on the truck to us. The truck fuel was on empty, not 1/4 as the contract stated. The person working the location was wearing tshirt and pajama pants.

Évaluation :

5

Drop off was quick and the staff is very helpful!

Évaluation :

1

They changed my location at the last minute Charged $1 a mile for a location that was further out Both customer service reps were rude and no help at all After filling the gas back to the line the guy who I got the truck from kept saying I did not put enough gas in it The truck was raggedy

Évaluation :

5

S.O.

Évaluation :

5

James was very nice and easy 2 work with. I would recommend this UHaul to any and everyone I know that needs one because of him and his amazing attitude

Évaluation :

5

The staff at this location were professional, friendly, and quick to help me get the truck I needed to complete the equipment move I needed that afternoon. They answered all my questions, and were very helpful. I would, and will, gladly recommend them to friends and family who will need truck rentals in the future! It was good doing business with them.

Évaluation :

5

I am not HAPPY with being charged 103,28 for a trailer that we literally used for 7,5 hours!!!!! That is a bit crazy for using a trailer for 7,5 hours, I understand paying for 1 day but this is crazy!!!!!

Évaluation :

2

The guy was kind of rude and the tail light of the car transport wasn't working. I didn't have time to get another one due to being on a tight time schedule, so we had to drive cross country with one tail light.

Évaluation :

5

Customer service excellent!!!

Évaluation :

5

Customer service excellent!

Évaluation :

5

Thank you for accommodating my dpecific needs... I will use this facility in the future...

Évaluation :

5

Phillip Pearson always showed exceptional customer service. He was friendly and always helpful.

Évaluation :

5

Smooth and efficient... thank you!...

Évaluation :

5

Excellent choice for what I needed with expedient setup and drop off. I'll definitely recommend to friends.

Évaluation :

3

Pickup truck was in nice shape. Both Philip and Scott were easy to deal with. Gave location average score for condition of the "office". That refects on mgmt/owner. I would rate employee interaction as excellent.

Évaluation :

2

i was treated bad at this location i will never go back there

Évaluation :

3

I cant think of anything. The man was polite and handled the paper work in a timely matter.

Évaluation :

5

Pleasant transaction

Évaluation :

5

Great Truck, Great Service, Very Pleased

Évaluation :

5

Very professional and great service!!!!!

Évaluation :

5

I highly recommend Industrial Park Mini Storage!!

Évaluation :

3

We didn't perform an inspection of the truck before signing the paperwork. After getting to my location to load the vehicle I found a paint spill in which I promptly took pictures of. There was also Oil Stains and the cargo end had not been swept out. I found food in the back.

Évaluation :

3

Being it had been raining and was now sprinkling, I had gotten stuck (spun wheels a bit) returning the rented equipment to the non hard surface lot. Other than that it was okay no real complaints.

Évaluation :

1

Just not a good experience. I had to go to (2) locations before I could turn in the truck. On Carson TD 35217 he acted as though Ihe didnt want to be at work.

Évaluation :

4

Got pretty late notice that our pick up location was changed - better communication

Évaluation :

2

The employee was really nice, and helpful. I had to go to 3 different locations to pick up my truck. Finally they sent me to this location and I was able to get the truck. They mentioned me getting a $50 rebate, but I have not received it yet.

Évaluation :

4

Wish the pick-up location had opened earlier than 10:00 a.m. That's a late start for moving day.

Évaluation :

3

Everything seems good overall, so far only problem has been that the unit was reported as swept and clean, but my sister is having to sweep up glass shards and other debris that was left on the floor.

Évaluation :

5

Keep doing what you're doing! !!!Thx so much.

Évaluation :

4

We had a great experience. It is conveniently located to the Fultondale/ Gardendale area and has great pricing!

Évaluation :

5

This location is where I picked up the auto carrier. I picked up the ten foot truck and the car dolly from an independent dealer in Hoover alabama. My experience there was awful, they gave me the wrong car dolly, they had nothing put together, I had to move the very heavy car dolly BY MYSELF, and hook it up BY MYSELF. the people there were not helpful at all. They barely spoke English so there was a huge language barrier. When I found out that I had the wrong dolly I had to go to three different u haul places to get it exchange for the auto carrier. And I have not been reifunded for the car dolley that I never used. So all in all this whole experience with u haul has been a disaster.

Évaluation :

3

Directions to site

Évaluation :

3

I was dis-appointed with this experience. This was not my original pick-up destination. When I arrived at the Valley Ave pick-up I was told the previous rental did not return the truck and therefore I had to drive to another location to pick up which delayed my trip. They had my cell number to call prior to my arrival. Notify in advance

Évaluation :

5

Very satisfied

Évaluation :

3

Unit was clean and access easy. The sensor to exit is too close to the fence.

Évaluation :

2

After making the initial reservation online, I received a confirmation that I would pick up from and return to the Vestavia location, but that did not happen. The manager at the Fultondale location was supposed to enter into the system that I would be returning to the Vestavia location, but he did not.

Évaluation :

3

The equipment was first rate, drove like my pickup! I was disappointed that the pickup site was so far away in Fultondale when I expected it to be in Center Point. the personnel at both places were very helpful and I will recommend U-Haul and use them in the future.

Évaluation :

3

I was promised my receipt by email and have yet to receive it.

Évaluation :

5

Very helpful and quick.

Évaluation :

4

overall, not a problem. the pick up location was out of my way. i wish the trailer that i rented could have been available at a location that is closer to my home or work.