So happy to pick up a 20 ft van at this location today! Would love to be able to get one there every month. Excellent service. Always so kind and efficient. My absolute favorite pick up and drop off Uhaul equipment facility.
Darlene Noel
Customer Reviews for Indy Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Awesome service
ignacio avilesThanks
ABRAHAM KOLLISONThe woman running the show was very sociable and helpful for our moving process. If it wasn't for her, we wouldn't have been able to make our move like we did and it certainly would have been more difficult!
Baryn DavisOwner was beyond rude and disrespectful. Took 2hours to check out and truck was in terrible shape. Also charged wrong card
Gabriel HollidayNothing. Everything was phenomenal. That's why I keep coming back.
Ricky BrayVery esey sign up
Herdev singhThis location is a side job for the owner. She leaves the location to run her other business. She converted my rental to a 24/7 rental and I had to get my truck through an app and when I returned the truck she cursed and was extremely disrespectful. I will never rent from that location ever again.
Kristen LandNothing just keep giving great service
Asha SpicerKelley was great
KEVIN SWIHARTThe lady that helped check us in was very nice and chatty. The store was clean and had good signage and parking. Very easy process for dropping off.
Mystie Greengreat service
LaJuanzo DavisI have rented from this location in the past and have always been very satisfied with the staff, equipment, and overall experience.
David GinnThank you again for a seamless and easy experience!
Darlene NoelGreat job friendly service. Alittle slow to get checked out but overall very good.
Marshall sheltonLocation was wonderful and great customer service. You Uhaul app needs major work.
Blanca RogersINDY RENTAL IS GREAT! WE ARE SO HAPPY TO DO BUSINESS WITH THEM ESPECIALLY AFTER THE TERRIBLE SERVICE WE RECEIVED FROM THE EAST STREET STORE THAT WE HAD PREVIOUSLY USED FOR OVER 20 YEARS....
Amy HuntNothing. The service was excellent.
Lance MannWhen you say the truck us 19,99 it should be 19.99, I understand the I milage amd refilling the tank but almost 105 dollars is a fricken joke 19,99 for rental and another 19,99 for rate. SMH
Theresa hurrleI really enjoyed my experience at Indy Rental and Sales. Kelly is very friendly, helpful and customer focused. I will definitely do business with her again.
Roger StevensonGreat experience. Easy check in and drop off. Great rates too. Thank you!
Darlene NoelSo kind manager. she took care of my pickup process, and she was talking in nice way.
ANMAR WITWITConvenient location. Very easy process. Pricing is fair. May need to expand options of having harnesses within truck. Overall I recommend this location
Cameron EvansDon't be in a hurry for pickup. Friendly and knowledgeable but only one person. Everyone tends to want to pick up at the same time.
Paul WebbN.D.
Shelby LarshSuch a pleasant experience! Excellent service à la clientèle. Made everything from reserving to picking up and bringing the truck back easy. I will definitely be back.
Darlene NoelMake sure dolly that we ordered is actually on the truck and not forgotten and also open on schedule according to your posted hours.
Karissa ArmstrongNothing. Kelly does a great job. Friendly, knowledgeable, and courteous.
Steven StultsGreat place and will highly recommend to family and friends.
Mitzi lyons | Expérience généraleI think everything went smoothly.
Karl KnableI was glad that Indy Rental and Sales had smaller UHaul trucks and vans as another location I've used in the past only had the largest UHaul trucks available. I would encourage Indy Rental and Sales to continue to make the smaller rental vehicles available as people like me often need a smaller rental to move just one or two items that are too big to fit in a car. Merci!
Kara PearceThe owner was great and made the experience enjoyable! This location is a bit further away from us but we would return here because of the welcoming customer service!
Lesli LenoverVery helpful and friendly .
Jill BennettGreat local business. I will definitely recommend them to all of my friends.
Theodore RodgersI was not at the drop-off location, so I cannot personally comment.
samuel hirschThe app needs work. Its terribly slow, unresponsive and glitchy. The uhaul customer service phone line would not connect when I had questions about the reservation.
DAVID SHIELDS JRThey were closed
Rick ClarkThe worst customer service ever!!!! The lady was rude to me and eating food while I was there and yells at me multiple times….
Benjamin KhenglawtAlways suoerb service!!!
Julie SzalayMy third time going to this location customer service is always excellent!
Chinelle MorrowWeb site for check-in and out kept freezing up
ron jonesNo one was there the app did not function for my return and I have a $20 credit I wanted to use and couldn't absolute shit show of an experience
Joshua ElliottOwner was very rude, and handled every call received instead of taking care of my reservation. Then when other people can in the store got loud trying to let my business be know.
TIERA UNIQUE JONESIndy Rents was very accommodating!! The trailer that we had put on hold needed maintenance but they upgraded our order and we were able to get done what we needed to do.
Doreen BirminghamAways come back here year after year. Kelley is very personable and gets what I need. I appreciate the handy things they offer in the shop too. My favorite part...the adorable dog! Easy access to the highway. Super happy with the service. Will come back again.
Alohna WarrenShop owner was rude and dismissive, ignored me and talked with other guests whom she knew personally. It made me very uncomfortable that I was interrogated about why the name on my debit card didn't match the name on my ID because I'm Trans and underwent a legal name change. The shop was messy and unkempt, a dog was running around destroying boxes and chewing them up.
Claude Smith-KennyDropped off after hours. Can't give a complete review.
Dylan RobertsThe owner is professional. The owner helped us through the process from start to finish. She was honest and when we need another truck, I would start with them. She was very personable and made us felt welcomed.
Stephen o'connellKelly is awesome! Truck was clean and she is very helpful!
Shelly JarvisVery efficient, friendly, and knowledgable.
STEPHEN DEBOARDDrop off could have been easier going to a location closer
Eva Stanfield-InceThe abs brake light did come on
Stacy DavidsonThey were very helpful and friendly
Christopher WinkleI couldn't have had a better experience. Extremely satisfied!
SCOTT MUCHOWith the limited staff, be sure to take customers in order of arrival. Merci!
Christopher HoffmanKelly made the process very simple and had great personality.... would definitely recommend
Billy FullerOverall I'm am very disappointed with your rental agreement. The stated 19,99 rental rate is for a 24 hour period yet give you space to choose the amount of time needed to rent the vehicle … if you are renting the truck for 24 hours why should I have to choose a time needed such as 5 hours and why should I be barged an additional fee I am late returning the truck 2 hours after because of unforeseen circumstances. The rental rate is for a 24 hour period… PERIOD. These in my opinion are tactics you use to garner more money from your customers especially when the Uhaul I rented from had another same sized truck still sitting there when I returned with my truck … not happy at all with this situation since I even returned the truck with more gas than was in it with I got it .
Hershel SmithThey were fast friendly.
Bryan PadichEverything was great. Polite, curtious, helpful staff.
Nancy DunlapI don't have anything that I can suggest as an improvement. I was happy with everything.
Kara CombsAlways very helpful and friendly
Michell Stevenskelly is the best i rent quite often and she takes excellent care of me
Skye WillieThe business owner helped a man she new in town before finishing helping me even though I was there first. When I called her out, her response is "I do this as a side business and if you don't like it, you can go somewhere else." Not the type of customer service that I want. I just wanted to rent the truck and go. The whole reason my check in was delayed was due to her printer running out of ink and her not purchasing any as back up. I had to do the check in on my phone. She said "if you have questions on how to check in online, you will need to call the 24/7 customer service because I do not know how to do that. I never have done it and I cannot help you." The truck smelled like cigarette smoke, had ashes in the cup holders and floor, and was not wiped down inside. Extremely frustrating.
Chellsie GrayI reserved a 15 foot box truck and it was there ready to go when I went to pick it up. The rental agent was courteous and very helpful. She walked out with me to inspect the equipment and answer any questions that I might have regarding the rental and return. My rental experience from this location was tremendously much better than other local locations I have rented from before.
timothy finkeThe road construction and traffic congestion made it difficult to get to the storage facility.
DIANA SULLIVAN | Expérience généraleLoved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!
Alexis Rice | Expérience généralegood people.
JOSEPH BRANNON | Expérience généralePerfect! 5 Star service! Kelley has always been nice and helpful. Many Thanks
Randy Smith | Expérience généraleGreat people to work with. Would definitely recommend or and rent a RV spot again.
Roger Dieterle | Expérience généraleAwesome people and services!
Troy Hicks | Expérience généraleI really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.
Terry Garrett | Expérience généraleGreat convenient no hassle place for storage. Thank You for all your help Indy Rents.
DORA MILLER | Expérience généraleI'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.
Shudi Zhou | Expérience généraleI wanted outside storage and was on the list, however a closer unit became available. Great helpful staff at this location.
LARRY AURS | Expérience générale