Customer Reviews for Indy Rental & Sales Inc
(U-Haul Neighborhood Dealer)

1 093 évaluations

3016 W Southport Rd   Indianapolis, IN 46217

(317) 786-8386

Heures

  • Lundi
    De 10 h am à 5 h 30 pm
  • Tue–Wed
    De 8 h am à 5 h 30 pm
  • Jeudi
    De 8 h am à 4 h pm
  • Vendredi
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 3 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(317) 786-8386

3016 W Southport Rd
Indianapolis, IN 46217

Services dans cet établissement :

Heures

  • Lundi
    De 10 h am à 5 h 30 pm
  • Tue–Wed
    De 8 h am à 5 h 30 pm
  • Jeudi
    De 8 h am à 4 h pm
  • Vendredi
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 3 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything uHaul does is for them. Think of the customer and see how they like the uHaul experience. Indy rentals is fine but dealing with uHaul is a pain. Charging $20 for return failure notification should be a crime. It is not the customers fault that they can not always make it to a place that closes by 5p. I have used uHaul many, many times over the years but thinks it's time to try your competition. Bet this is not shared with other customers or potential customers.

BRETT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane H. 
Évaluation :
1

Wasn't pleased with the customer service. Very long wait times even though I was the only customer there.

Patric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bawi I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gayle R. 
Évaluation :
5

Great lady owner.

Jane C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hazel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Biruk T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

The road construction and traffic congestion made it difficult to get to the storage facility.

DIANA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R. 
Évaluation :
5

We have rented from this place twice in the past to move. The woman who works in the office is always helpful and nice. The equipment worked fine and we had a great experience both times.

Jessica R. 
Évaluation :
5

The mobile pick up and return program froze up on me both at pick up and return. Since it was after hours on the weekend, there was NO ONE available to troubleshoot the program. Very frustrating!!

Deborah D. 
Évaluation :
1

Owner / woman working at store was extremely rude and unprofessional. Cursed multiple time and yelled. Acted extremely rude. Store was unclean and disorganized

Jonathan W. 
Évaluation :
5

Keep doing what you are doing

Russell B. 
Évaluation :
5

People who worked their are very friendly and very helpful . I will be going back again .

Kim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hien N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Salam H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TEENA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odessa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrina W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Derich C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorian H. 
Évaluation :
1

The lady was very rude and definitely would not recommend this location to anyone!! We will drive out of our way next time for drop off!

AMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
2

I did not get the dolly and furniture pads I asked for. I was still charged for them. I have asked repeatedly to have the charges taken off. This is ridiculous

Meredith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Kelly was awesome!!

Tina D. 
Évaluation :
4

Charged for 4 gallons of gas. I drove 99 miles and filled up less than a 5 miles from the drop off. Tank only took a little over 5 gallons to get back to full. No way in hell it was four gallons short. But since the woman took the key from me and said she would check it in for us in the morning, because she “had to get to an appointment,” we lost our chance to take pictures to prove it. I don't like to presume dishonesty, but this just felt shiesty to me. I'd recommend another Uhaul dealer. I can't complain about anything regarding the equipment or facilities, but $22 is a lot for my wife right now, and after moving across the country this summer it sucks to feel taken advantage of in a situation that already has so much built-in stress.

Matthew V. 
Évaluation :
5

Great people. Made a very bad day better. Thanks so much

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel O. 
Évaluation :
5

It's always a pleasure to deal with owner Kelly. She's always friendly, courteous , and works very hard to make my experience easy. I'd go out of my way to rent from her.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roham R. 
Évaluation :
5

Great service, very quick

Bonita M. 
Évaluation :
5

Been coming here for a few years. Always great customer service. I'll be back for sure.

Ricky B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
3

I was qouted 65 for 12' trailer for 2 days. I picked the trailer up at 3:30 pm on a Friday and returned the trailer Sunday at 2:45pm. I reserved on-line. When I got to the Uhaul delaer it appears they charged me for 3 days. Contract number 24803623. I tried to call 800 U haul but was on hold forever.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kash F. 
Évaluation :
1

Our pickup was scheduled online in advanced for 2:30 pm. When we arrived the man at the counter said he was having computer issues. We waited over 10 minutes while he tried to figure out the computer. We were told that the furniture dolly we requested wasn't available and we had to fill out a paper rental agreement for a utility dolly. It took over 45 minutes to pick up the truck. Then when we came to return it we were told we'd have to wait an hour to check it in because hey were busy loading chairs or we could leave it and they'd text us after hey checked it in. We never got a text, but got an email 2 days later with a receipt charging us rent for he dolly they didn't give us, and charging us for not returning the dolly. It was an unorganized disaster start to finish. When we called to dispute the charges we were told they'd have to check their cameras and call us back to see if in fact we had been given the dolly in the first place. When she returned our call she left a message about reserving a truck not even addressing our issue. We had to go back in the store only to be told that we would need to file a complaint online to be issued a refund. I will never rent from this store again, and I caution anyone else from doing so in the future.

Mathew B. 
Évaluation :
4

Lower the price a little,

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
3

Allow for use under a business name. My business itself couldn't get a uhaul. I had to use my personal name and such and if anything were to happen it could hurt my business. I probably won't be using uhaul again because of this.

Dustin B. 
Évaluation :
5

Very professional, thorough and personable.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ChristinaFrank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave O. 
Évaluation :
5

The air conditioner did not work and it was over 80 degrees. The mechanic took 3 hours to arrive at the uhaul as I waited and I finally told him I was driving it home so he came to my house to continue to work on it and he said it was fixed. The next day it worked for 20 min then stopped and started blowing out hot air. So I had to drive 200 miles with the heat on. I am very unhappy with the old equipment uhaul uses and I will not rent from them again. The location was very good and friendly but obviously they couldn't do anything about it as that was the last uhaul available so I was stuck with heat on the whole time.

Chris L. 
Évaluation :
4

There was confusion about the initial pick up location. I had chosen one, and when I didn't receive a call the day before as per procedure to hash out the details. I called the day of and was directed to a number; perhaps customer service; whom told me the pick up was not there and to call someone else. The third person eventually directed me that the pickup was indeed at this location. And it was. But it was convoluted.

George B. 
Évaluation :
1

We arrived at 9 for our 9:30 truck pick up and the truck was being given to another customer. The owner was incredibly rude and combative when asked about it. They eventually did find another truck that was mentioned was actually reserved for a different customer. My spouse asked about the 50 dollar guarantee and the owner started yelling at him. Not a great experience. We will never go to this location again and am a little hesitant to use a uhaul again.

Jesse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
4

Just trying to get the truck was a pain

Brendan M. 
Évaluation :
1

To improve customer experience for the next customer, you can be polite and helpful, rather than hasty, bothered to do your job, and flat out rude.

DENNIS R. 
Évaluation :
5

Kelly is awesome!!

kathy M. 
Évaluation :
5

The option to check in ahead on line didn't seem to save any time, but it didn't take very long anyhow.

Carl C. 
Évaluation :
5

Owner of this location was very friendly and professional. I will always use this location for my uhauls

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
1

When we went to pick up the truck, there was no employee there. She was late by at least 15 minutes. We rented the truck for four hours 8-12:00 but the U Haul employee told us it had to be back by 10:45 and she did not get us checked out until after 8:30. We still got charged for a four hour rental but only got to use it for a little over 2 hours. We would like a refund.

Dave D. 
Évaluation :
2

We waited for over an hour to get our rental that was scheduled ahead while she waited on other customers. When my husband made a comment about it she jumped on him and told him Uhaul is not how she makes her bread and butter. We were first excited about all the extra equipment we could rent from there because we moved close by. But after that will go back to the same place we always rent equipment. Will be happy to give them their bread and butter!!!

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Best experience we've had with UHaul! Kelley was amazing, super friendly, took her time, and helped us out with everything we needed! Customer service was 5 star and I would recommend this UHaul location to anyone!

Nick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C. 
Évaluation :
1

We were there for an hour and a half trying to get the key to the truck. After being transferred by U-Haul 3 times and waiting on hold over 20 minutes each time they finally believed us that the key was not in the box and they called the owner who showed up 15 minutes later with the key. She FORGOT to put it in the box.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy E. 
Évaluation :
5

People are friendly, the service was awesome! Iv used this location several times and I am never disappointed!

Kameron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Y. 
Évaluation :
5

I have done business at this location many times. They are always helpful, and accommodating. The equipment I've picked up there is always in the best condition. I won't use any other Indianapolis location.

Tamara L. 
Évaluation :
5

Great staff! Super friendly! Highly recommend.

Chad I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

The 24/7 experience was a nightmare. The rep on the help desk told me i had to give him a contact number (to call at 7:30 am) because i was renting from a location outside of my residence area (i was not). I was in a hurry, and spent 30 minutes just getting approved to drive the van.

John S. 
Évaluation :
1

Terrible service. Not only did the location not have the hand dolly and furniture dolly I requested, but the lady had the nerve to be sarcastic to ask, "what do you want me to do? Go get them for you?" Of course my answer was YES. She even knew she was being less than customer centric when she said, "you're giving me one star, aren't you"... You Bet!! Lady! The truck itself was okay but the back latch needed two people to latch since it was damaged... The lady knew that when she handed over the keys and she then told us good luck with it... Ugh

Darren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
2

When I returned vehicle the lot was very small. I ran over a concrete form. I apologized and offered to compensate the owner but I was unable to discuss the final bill with them because they were so upset with me told me to just leave. I was charged additional fees which I didn't agree with. I was charged extra miles because the pickup and drop off places were changed and not enough miles weren't added to compensate mileage to get to new locations. Hence I was charged extra gas after I topped it off next to the original drop off point. I was charged for cleaning which I cleaned the inside of cab and the inside of box. I did not wash the outside of truck which was dirty do to the snow storm it was covered with salt and dirt from the road. Didn't think that I was required to clean. My beef is with corporate for making all the changes which cost me more. I am going to need 2 more one way rentals and will probably look elsewhere to rent them.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

The owner assisted me with this rental. It was a very pleasant experience and will definitely consider using their service again in the future.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

Very improvements

Manoucheka G. 
Évaluation :
5

Not a thing. I choose this U-Haul center every time.

Coy F. 
Évaluation :
5

Loved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!

Alexis R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAILA L. 
Évaluation :
5

This place was very professional, the lady working the front desk was really nice and helped us through every step of the process. The truck we rented (though it was brand new) was clean and didn't have any overwhelming scents. The desk lady was thorough in delivering charges to us and didn't throw anything unexpected at us. We had already declined all the add-ons online and when we went to the store to pick up the truck, she didn't re-pitch us all the add ons like most places would have. We will definitely be returning customers whenever we need a uhaul in the future!

Dillan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamyia G. 
Évaluation :
5

This location is super helpful and friendly!

Corinna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEMITOPE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENRIC G. 
Évaluation :
5

good people.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

Perfect! 5 Star service! Kelley has always been nice and helpful. Many Thanks

Randy S.  |  Expérience générale 
Évaluation :
5

Great people to work with. Would definitely recommend or and rent a RV spot again.

Roger D.  |  Expérience générale 
Évaluation :
5

Awesome people and services!

Troy H.  |  Expérience générale 
Évaluation :
5

I really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.

Terry G.  |  Expérience générale 
Évaluation :
5

Great convenient no hassle place for storage. Thank You for all your help Indy Rents.

DORA M.  |  Expérience générale 
Évaluation :
4

I'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.

Shudi Z.  |  Expérience générale 
Évaluation :
4

I wanted outside storage and was on the list, however a closer unit became available. Great helpful staff at this location.

LARRY A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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