The personnel there didn't act like they were interested in settling our business when we brought back the truck. They just said to park it, put the key in a box, and leave. We did eventually get a receipt by email, with no extra charges, so that was good. But I would have felt better if I could have gotten a receipt on the day of return. I guess now that I possess the receipt, I can say that the experience was OK. The location was convenient to us.kimal J.
Customer Reviews for Innovative RV Storage & Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ogden, UT 84404
(N of 12th St & Wall Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/16/2021 - 10/18/2021: Fermé
- 10/22/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Uhaul app would not upload pics required for self check-in. I ended having to call uhaul to get it checked in.Glenn M.
Ed is awesome!Marcello G.
Like most independent pickup locations, specially out in the country, the owner lives on site. Would be hard to Distinguish if he had no trucks. The gentleman was great to deal with and if you have the time has some stories. Don't be surprised about the puppyDaniel S.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Janey W.
The app was really troublesome and had trouble taking photos and uploading them. Super frustrating it took longer to deal with the app than to actually use the truck. That's a miss for sure!Stewart C.
After we returned the truck, we noticed we were double charged. I haven't been able to get ahold of anyone and no one has returned my phone calls, even though I have left voicemails and sent an email. Completely unprofessional.Carlie J.
Encourage the dealer to leave politics out of conversations with customers.Celeste M.
Can't think of a thing. .Excellent â€¦ : )pamela T.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Chris D.
Too far to go get a freaking Dane truck I think it was kind of stupid to go there myself I don't like that areaCharles O.
I could not use the Uhaul app for the pickup process. Once I switched to the website I had no problems.Michael C.
Le client n'a pas laissé de commentaire.matthew J.
Le client n'a pas laissé de commentaire.STACEY M.
Le client n'a pas laissé de commentaire.Joshua S.
The online check-in is so time consuming and very slow and tenuous. I will likely not rent from uhaul again because of the slow online checkin process.Justin H.
Great service with great price, your competition at penski wanted me to pay 700$ for a tow trailer and truck that had to go together, you guys allowed me to just get the tow trailer for a great price and were friendly as a bonus, will definitely use againnathan P.
Le client n'a pas laissé de commentaire.CECIL R.
Le client n'a pas laissé de commentaire.Melanie C.
Le client n'a pas laissé de commentaire.Russell J L.
A little excentric, but friendly and very helpful. Great service. Thanks.Mitchell D.
I had the hardest time picking up and Returning the truck using the phone app I waited on the phone forever to talk to someone since my account dashboard didn't show I had reserved a truck. I had even done the pre checkout to save myself time at the location. After all that they charged me additional charges so check your final contract and email them if you notice added charges email them back. They were quick to refund the incorrect charges and luckily the location I rented my truck from had a human that was able to finally help dispatch the truck after a long struggle with his computer system.Elizabeth P.
Le client n'a pas laissé de commentaire.LARRY A.
Le client n'a pas laissé de commentaire.tracy B.
The location looked like a creey car graveyard, complete with an old hearse with ripped out interior. The gentleman there was rude and very unhelpful. We had never used the U-haul app and this was our first time renting a moving truck from U-haul. Our friend we put down as a reference revived a call before we were able to pick up the truck and then messaged us to say how rude the lady was who called her. Since those two were the only human interactions we had with U-haul, it didn't start out great.Matthew S.
Convenient and easy. Thank you againShanna P.
Le client n'a pas laissé de commentaire.Jamie S.
Easy pick-up and drop-off. The truck was more than enough for my needs and was in great condition. I would use U-Haul again!Francisco R.
Le client n'a pas laissé de commentaire.Jose T.
Fast and easy process.Aisha S.
Le client n'a pas laissé de commentaire.carlos L.
One of the tie down straps Frayed during transportDavid T.
Communication was great. Keep up the good work!Ben N.
Proprietor was rude, slow, made mistakes about the return time and then blamed me. He text me that the truck was not returned when it was sitting out in front of his store for hours before. He wasnt present at 1100 am when I returned it. So I left the key and the co tract as he instructed. Then he overcharged me for a clean out when it was spotlessly cleaned by me and reffielef to top off minutes before i returned it. Very slow rude and dishonest uhaul rep. Not whay i have ever experienced before from uhaul. O have used uhaul doxens of times. This was my firsthand experience.Dennis A.
Le client n'a pas laissé de commentaire.Natosha S.
None to noteJASON T.
Le client n'a pas laissé de commentaire.Mark E.
Le client n'a pas laissé de commentaire.BRENT W.
Le client n'a pas laissé de commentaire.Lysle C.
Le client n'a pas laissé de commentaire.Mario F.
I was lied to about how i would be billed. He over charged me more than doubled of what I should have. I will NEVER go back to this location again!!!!vanessa C.
Ed is a sweetheart I would rent from him outside of uhaul. Uhaul the overall company was a terrible experience. Your system was down. Ed tried everything to help me your company wasted 2 hours of my day when I had people who were getting paid 2 hours to move our stuff so they weren't able to do anything because of uhauls lack of communication and terrible service. I will do everything I can to never use you guys ever again!! And I will tell other people as wellDerek H.
Le client n'a pas laissé de commentaire.Bib H.
Nice person to work withDAWN D.
Le client n'a pas laissé de commentaire.kevin P.
Le client n'a pas laissé de commentaire.Ner Q.
Got charged 15 bucks to clean, when it was dirtier when I got it. Double check gas gauge as well. I returned with half tank but they said it was below half.Ryan W.
Le client n'a pas laissé de commentaire.Elaine C.
Le client n'a pas laissé de commentaire.juaice C.
When I reserved the 15ft moving truck online I thought I selected check out at the counter vs the mobile app; however, when I called to verify with the location if they received my reservation and if they had a 15ft truck available, I was told I have self check out. I was surprised, since I intended on checking out at the counter and knew I would not have time for mobile check out. I had issues with the app, had to call customer service, they reset my pickup preferences, stayed on the line with me through the whole pickup process, had a few issues along the way. I was at the uhaul rental location for at least 45 mins trying to pickup the moving truck and left feeling very frustrated. However, I loved the customer service rep who assisted on the phone. She helped speed along the process when we encountered issues; otherwise, it probably would have taken a lot longer. If it's your first time renting from uhaul and using their mobile app for self-serve, I would recommend giving yourself at least an hour.Christina J.
Le client n'a pas laissé de commentaire.Anton V.
Le client n'a pas laissé de commentaire.dustin S.
Le client n'a pas laissé de commentaire.traci P.
Good atmosphere good serviceTimothy S.
Man at the office was very helpful. Had a problem with the app but after about 45 minutes was able to get the truckTracy B.
Le client n'a pas laissé de commentaire.Mario Q.
Staff was excellent, but you do not resource this area. The equipment needed wasn't there. The contract was slated for a hopeful return, that didn't occur. The fall back was to get a text on Saturday, (before the Monday morning intended p/u). Central reservations (Amy-was nice and helpful as your system apparently is limited) advised me of a Logan, UT area that wasn't open on Sunday. Ogden site was open from 9 am -noon that saved my day, but was 4 hours of travel and 60 $in gas. You need to be more up front and realistic on reservations. You're equipment quality would more than enough allowed me to optimistically PLANNED on going to the alternate location, rather than spring it on me on the weekend.dan R.
Le client n'a pas laissé de commentaire.Max C.
Le client n'a pas laissé de commentaire.Brandon C.
My husband dropped the vehicle off, but Ed seemed to be very on the ball.Adrienne H.
Le client n'a pas laissé de commentaire.NICOLE C.
The gentleman was very nice and helpful. However, he gave us incorrect information. We were told that we could drop off anywhere and at any time without extra fees.erin M.
I reserved a truck for Evanston Wyoming but was told only 2 days before the scheduled pick-up that nothing was available there and that I'd need to go an extra hour out of the way to Ogden, UT. Not a huge deal obviously, and U-Haul did give me a 50 $gas rebate to compensate. But that amount didn't fully cover the extra costs of (a) my wife and I both traveling to Ogden so she could drop me off, (b) my wife getting back home in her vehicle, and (c) me getting the U-Haul back to where I would have preferred to start from. And that is to say nothing of the extra time. Again, not a huge deal, and we recognize these types of things happen, but we also wondered why we were told so late in the game and why U-Haul couldn't get the truck to Evanston for us, since that's what we had paid for.Matthew W.
Le client n'a pas laissé de commentaire.Nalan A.
The guy working was nice and helpful except that he never gave us a reciept or anything for proof of delivery (which became a problem later).Rainy O.
The pickup location: 1: DIdn't have a functional printer. 2: I said I didn't want to donate to whatever he asked me and he still charged me 3 $. I asked why after I saw the receipt and he said it was too late. 3: He drove the car onto the trailer and had forgotten to tighten down the ball on the trailer, the whole car and trailer smacked into the Uhaul. He had to back the car back off the trailer and re-align the Uhaul just to attach the trailer right. 4: I was asking him to put stickers on the Uhaul to mark damage and some were high up he said "Do you think I'm 7' tall?" Ummm no, but go get a ladder and mark the damages right. He didn't mark them he jumped to mark below the spots and said it would be good enough. 5: When I got to the drop off location they pointed out that the pickup location had forgotten to put the safety chains on the car. It could have fallen off and hit our truck that was traveling behind the Uhaul. Totally unsafe.chrae K.
Excellent service à la clientèle. Very congenial. Vehicle was ready to go, did not have to wait.Debra F.
Ed's a beast ...I highly recommend him .nicholas C.
Le client n'a pas laissé de commentaire.charles P.
The 24/7 UHaul phone system is horrible. The system couldn't find me (yes location was on) so there was no way to get the vehicle. The Owner was generous enough to check me out even tho they were not open. Outstanding customer service by the owner, horrible automated system by UHaul.Thomas S.
Le client n'a pas laissé de commentaire.Brent L.
Le client n'a pas laissé de commentaire.dennis B.
Very bad experience with this location. Extremely unprofessional. Threatened to refuse me service because I couldn't provide a specific time frame. I simply stated I will plan on the 24 hours uhaul offers I promised not to let the truck sit and bring it back as soon as I possibly could get done moving. I had to do most of the moving with me and one other person moving a two bedroom house. He was very rude, to the point where my eyes were watering from trying not to cry. I told him if he wants to refuse me service I will go down the street and it wouldn't be a problem. He also had me write my debit card info on a little piece of paper, full number exp date and CVV. I explained I would rather verbally tell him but proceeded to follow his directions. I gave him my ID and the paper with my card info, when finished with the transaction he handed me my Id and slided the little paper to the side of his desk out of my line of sight. I could just be paranoid but this was a little sketchy to me. Please don't go here. This man tried to belittle me in the way he spoke to me and the things he said.whitney H.
Le client n'a pas laissé de commentaire.curtis M.
Le client n'a pas laissé de commentaire.Denise M.
Le client n'a pas laissé de commentaire.Stan R.
Le client n'a pas laissé de commentaire.sandii J.
Loved the 24/7 option!Tomas S.
Great experience!Frank A.
Le client n'a pas laissé de commentaire.Juana F.
This guy is a fricken badass.dayton R.
Le client n'a pas laissé de commentaire.zane Y.
Le client n'a pas laissé de commentaire.Bart L.
The service was excellent! I would definitely go back and would recommend this location to anyone who is looking for fast, reliable and clean service. The prices are awesome to!vanessa C.
Le client n'a pas laissé de commentaire.jeffery H.
Le client n'a pas laissé de commentaire.jon M.
U-Haul needs to find a new dealer in Ogden. The â€œofficeâ€ is really just a counter at his kitchen and the lot is extremely unappealing with numerous broken down RVs and cars.Matthew M.
I didn't get his name but i really this gentleman. He helped me with backing the trailer without sounding demeaning or condescending. Offered me good advice and was a pleasure to deal with.Derek D.
Le client n'a pas laissé de commentaire.danielle D.
This looked to be someone house with a large gated in property with tons of broke down looking vehicles. Place was run down looking and not inviting or safe. The guy was not even in. Dropped the trailer. There was no info on contacting him so we looked up the number. We had the trailer one extra day and our credit card was charged an extra 59 $. Not the 20 $we were told. Will never use that location again.Ben S.
Le client n'a pas laissé de commentaire.david J.
Ed was great and I miss auto shops like his. The truck was great, but he made the experience for me. Thanks. I will rent from him again.lonnie M.
Le client n'a pas laissé de commentaire.Dawnde C.
I got charged 25 $cleaning fee. This is ridiculous, there was a little flour on the floor of the bed of the truck and they charged me 25 $for that?!!! I was never told about this "cleaning fee" before I rented the truck or I would have taken 2 seconds to brush the flour out. Ridiculous.Jessica C.
Le client n'a pas laissé de commentaire.Brenda L.
It was fine.Kathy J.