Évaluations des clients Instant Smog Check

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Instant Smog Check

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Dane P. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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This was a terrible experience with U-Haul. I had scheduled a truck pick up for 10:30am at this location and when I arrived there was nobody in the building to assist me. The door was locked with no sign of anyone working. There were four other parties surrounding the door waiting/hoping for someone to show up. I then called U-Haul and had to tell my story to three different individuals, none of which were able to solve my issue. It seems like the service agents just transferred me to another.

Christopher W. le

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Efficient and professional service at this location.

Annalee H. le

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Le client n'a pas laissé de commentaire.

Jocelyn F. le

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Great friendly and helpful Staff. Thank you!

Joseph T. le

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Le client n'a pas laissé de commentaire.

Natasha M. le

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The woman at the front desk was a delight to work with, and the process overall was easy and positive.

Joseph T. le

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Le client n'a pas laissé de commentaire.

Juan P. le

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Mantener su servicio

Daniel K. le

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Le client n'a pas laissé de commentaire.

John R. le

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Very efficient and professional service, especially at the front desk.

Bradley S. le

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I was overcharged for gas after filling it up before dropping it off. I then called customer service, explained the situation, she put me on hold and didn’t come back for 45 minutes

Thomas R. le

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The young lady that took care of us was amazing. Great personality knew what she was doing made the process very easy. Definitely the best experience I’ve ever had with a rental truck place

Trevor P. le

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Le client n'a pas laissé de commentaire.

Angelina S. le

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Le client n'a pas laissé de commentaire.

Lauren F. le

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They were great and made checkout a breeze. Very appreciated.

Chris F. le

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Get someone who knows what they are doing and stop having the staff arguing in front of customers. They looked like a bunch of fools

Marc C. le

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Le client n'a pas laissé de commentaire.

John Paul B. le

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I was dropping the vehicle back after the store had closed. Was only told that I had to drop the key in the key box. After dropping the key I discovered that I had to close out online. Communicate was very poor

JOSEPH S. le

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Great customer service

BILL W. le

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Le client n'a pas laissé de commentaire.

benjamin b. le

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Le client n'a pas laissé de commentaire.

Jerry R. le

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The person working at the counter was very patient and professional.

Robert B. le

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Having initially been told to attend an alternate location after I arrived to collect my van, because of double booking, I was then made to wait 40mins for my vehicle because of UHauls inept system. Upon returning the vehicle, I was lambasted by the agent for the van's muddy interior. I had just done a 34mile round trip on the freeway with a fridge in the back. He said that 2 days prior, the vehicle was spotless so effectively was blaming me for 48hrs worth of previous rental use. Apparently I should take the time to survey the vehicle upon collection and reject it if not spotless. I explained that I couldn't afford to wait more than 40mins and that it was returned in like condition. This is simply abysmal customer service with UHaul and their franchised outlets passing one another's problems onto the customer. I shall not utilise UHaul again and will advise people accordingly.

margret d. le

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Service was excellent.

Andrew H. le

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My truck had a fuel leak that was not noticed until after I filled it up. I was never reimbursed for the extra cost of wasting my time and the fuel on a truck that needed repairs.

Stefano M. le

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Le client n'a pas laissé de commentaire.

Andrea L. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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Nothing. You exceeded my expectations. Wonderful customer service.

Loren A. le

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Le client n'a pas laissé de commentaire.

Matthew J. le

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It took 20 minutes to get checked in and thier printer/computer/software were about 30 years old. The truck smelled and the blanket bag in the back had still been opened from the previous customer. At least I wasn’t charged extra for it.

Douglas Z. le

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The online early drop off is terrible. Was easy in past. Now Too complicated. Examples - take Five Photos as needed. Privacy settings on your phone must be changed for this to work. Terrible. Effected experience negatively.

Vladilen B. le

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The lady in the office who rented out the truck to me was very rude. Others in that location were nice though

William M. le

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Great customer service Pacific Beach smog Thank you VERY much

Christopher N. le

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The staff was very polite and professional!

Willis R. le

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Le client n'a pas laissé de commentaire.

Libby L. le

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Great experience!

Michelle M. le

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Keep doing what you are doing and everyone will have a great experience! Thanks for being so kind and professional! I'll be back for sure.

Heriberto C. le

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Le client n'a pas laissé de commentaire.

Ezekiel C. le

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This guy was rude Jose manager

Isa O. le

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I was very happy for the service . Jose was very professional and very customer oriented . Great job Jose !!! I will recommend your store to my family and friends !!!

Roderick P. le

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The clerk was friendly and professional. I lile how she presented me with fair options.

Colleen A. le

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Hi, the manage at the UHaul Center was beyond insulting. I questioned the billing so the employee had to go get the manager. The employee was very nice. The manage came out and said "why are you disturbing my lunch?". I was kind and said "I'm not, your employee needs assistance". He then proceeded to insult me every way imaginable, saying " I am an independent contractor and I don't make any money doing this so take it up with Uhaul". He said much more and was just the rudest. I had already passed the inspection with the employee but he then went out and looked at the truck and spit at me, there are damages on the bumper. There weren't. He then said " that bumper will be $8k". It was my pleasure to tell him "then its a good thing I bought the insurance". He then charged me $150 deductable for no damage. He is the biggest jerk I have ever had the displeasure to meet. He so wanted to be able to bill me $8k after I disturbed his lunch. Again, the previous employee had already said the truck was fine. Ugh, I will go out of my way to tell all - don't use Uhaul.

Jason K. le

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Despite there being parking on-site, customers are required to go park on the street. I understand that someone claimed damage to their parked car, but it's stupid and short-sighted to then establish a policy that customers can't park on-site. I won't go back just because of this dumb policy.

anthony s. le

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Le client n'a pas laissé de commentaire.

david n. le

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The employee was disinterested in answering any basic questions and actually snapped at me for asking about the fuel. The vehicle was given to me with 1/3 tank of gas. It should have been full. It is impossible for me to refill exactly to 1/3 tank...to avoid being charged... I was told "we can't make them fill up the tank".... Uh really? Im pretty sure you charge a premium fuel rate if the tank doesn't come back full...IT IS YOUR RESPONSIBILITY TO GO FILL UP THE TANK WITH THAT MONEY!!! Then give the vehicle to the next person with a full tank! Complete BS...idk if uhaul sucks or just this place and this girl.

Guillermo A. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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Just had a small problem with deposit and my credit cards, but it all worked out. Great service!!

Kymberly N. le

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Jose, the office manager, was super kind and very helpful. The entire experience was effortless and easy! I highly recommend Instant Smog Check to pick up a U-Haul.

Brian S. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Le client n'a pas laissé de commentaire.

Debbie E. le

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Le client n'a pas laissé de commentaire.

Nathan B. le

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Le client n'a pas laissé de commentaire.

JACQUENLIN G. le

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Le client n'a pas laissé de commentaire.

January Z. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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I have rented from this location several times and the service is always exceptional. Process is quick and easy.

Geri M. le

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This U-Haul site doubles as a smog business that I have patronized for a number of years. Today after I rented my 4th truck in 60 days, I was told I could no longer leave my car on site and that I must park off site.. Maybe it's time to seek out another U-Haul site that values my repeat business.The staff though is wonderful!!

Christine S. le

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Le client n'a pas laissé de commentaire.

Bryan R. le

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Le client n'a pas laissé de commentaire.

Marc J. le

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Inside cabin had potato chip crumbs on floor that should have been cleaned up prior to rental. I had to vacuum them up myself. Facility is in a great location and the staff were very professional.

Randall C. le

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Woman working front desk was rude and said it was my responsibility to make sure gas level was correct Said since they are not actually UHaul that she had no obligation to walk around truck and check mileage and gas level

conrad d. le

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Great service. Quick, polite, pleasant to talk with. I'd recommend to anyone.

Dan O. le

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Le client n'a pas laissé de commentaire.

meghan m. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Staff was friendly, helpful and provided quick service

Brian F. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

BRIAN L. le

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Both individuals were great. Super easy transaction. Will use them again for sure to recommend.

JUAN C P. le

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Great experience from reservation to the end. I will continue to do business with uhaul based on the excellent service provided by Instant Smog Check

Alan L. le

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Le client n'a pas laissé de commentaire.

Thomas N. le

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Truck was terrible

Zachary Z. le

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Missing moving pads and back of truck needed to be swept out

Bruce B. le

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I drove the truck about 2 miles, to Campland and back, but did not photograph the odometer for proof. I was charged for 5 miles. I also put $8 of gas into the tank at the station across the street before returning the truck, and the center charged me another $7.88 for a total of $15.88 for driving about 2 miles! Looks like I was ripped off for a few bucks at this location. I am a frequent renter of U-haul pick-up trucks to tow a small boat at Campland on the bay from the storage lot to the boat ramp, a few hundred feet away.

Andrew V. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Check in was easy as I did most of it online ahead of arrival. Easy location for the Pacific Beach area. They also had the supplies I needed. Friendly and easy.

Luis P. le

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Le client n'a pas laissé de commentaire.

Katarzyna K. le

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Le client n'a pas laissé de commentaire.

Bill F. le

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Le client n'a pas laissé de commentaire.

Annastasia H. le

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I was given a 3/4 full tank and was told to return it at that. I did exactly just that, paid at the pump twice, in order to get it to 3/4 and I was charged for 1 gallon of gas even though the needle was right on the 3/4 line. It is also just inconvenient to gauge how much gas to put in 3/4 instead of giving the customer a full tank, to begin with.

Jason B. le

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Online check in would not work. Had to wait additional 20 min to get Key from shop attendant. Other than that experience was fine

Britainy B. le

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Undisclosed charges were charged to my card upon pick up of the vehicle. I would have rather paid for everything but the mileage up front online instead of being slammed with a $94 charge THE DAY OF MY MOVE!! Truck was clean and well maintained, able to pick up at 8 AM which was good, the guy checking out/in the truck was very abrupt and not very helpful regarding the bill. Can't express how happy I am to be moving out of Pacific Beach bc that's the typical service down there.

Kelly L. le

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Le client n'a pas laissé de commentaire.

Katie N. le

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Upon arrival, my uhaul was parked between two other vehicles making it hard to get out and impossible to parallel back into the same spot. Silly to block a truck in when you know someone’s about to come pick it up (during after hours when no one is there to help)

george m. le

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As long as your rental is clean and safe

ocampo r. le

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Everything is great thank you

joe s. le

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Le client n'a pas laissé de commentaire.

Joshua W. le

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Le client n'a pas laissé de commentaire.

GINA Z. le

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Le client n'a pas laissé de commentaire.

Micheal C. le

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Le client n'a pas laissé de commentaire.

Delbert F. le

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Le client n'a pas laissé de commentaire.

Tien R. le

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Jamie was great. He's helped me out twice and is very friendly and helpful!

Marielle L. le

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Le client n'a pas laissé de commentaire.

Sandy C. le

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I think your mobile check in is the worst system ever and actually I will not recommend Uhaul again.I will consider another moving company in the future and tell my clients (I am a realtor) The site was down when we came to pick it up and that was a delay of at least 20 minutes. I had to process my license at least on 3 different occasions through the system. I thought everything had been completed prior to my arrival and was just there to pick up the keys. That was not the case. It was a lot of different hoops to go through when I did arrive. The truck was filthy inside and out! I expected a full tank of gas ,there was only 3/8 of a tank of gas. Horrible experience!

David S. le

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Le client n'a pas laissé de commentaire.

Amelia L. le

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UHAUL OVER BOOKED THIS LOCATION AND WE DID NOT GET THE TRUCK THAT WE RESERVED! What is this ridiculous lack of service? It is not this location's fault, but rather, Uhaul's booking system's fault. We had to make far more trips and use a smaller van rather than the 10' truck that I had booked in advance. We were very inconvenienced by this. I am done with UHAUL.

monty n. le

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5 STARS!

Peter K. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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best truck rental ever!

Walter K. le

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Le client n'a pas laissé de commentaire.

SETH JACOB M. le

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Get ur shit together cost me more money bc u didn’t have the correct reservation information. Honestly want my fuckin money back bullshit I started at noon instead of 9 bc u assholes can’t enter a name correctly yet when I get there the only rental there is reserved but it’s the exact same one my name was reserved for. Get it together uhaul.