Had an 8:30 appointment, nobody showed up till almost 10:00. Customer service phone number (after telling me someone would be there by 9:00) said I could use the online 24/7 self service pickup. I checked my email to find a link and/or reservation info and saw that I had received, the night before, an email stating that my reservation was changed to a 24/7 pickup. I did NOT make this change, it was made without my knowledge. This was extremely frustrating but I attempted to use this option, but it did not work. After going through all the prompts, the last step told me I was at the wrong UHaul location and wouldn't proceed with the rental. I was NOT at the wrong location. I tried this about 6 times but it never worked, so I was stuck waiting for an employee to arrive, almost two hours after my reservation time. I'm sure this isn't standard practice, just an unfortunate series of events, but it did happen, so it should be noted. Kudos to the gentleman who was there when I turned the truck in. He was friendly, courteous and professional.
Matt W.
Customer Reviews for Integrity Storage At Fleming Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Vehicle is bad. Not in good condition to drive.
Anil Kumar K.good to use
Saravanan S.Very quick and easy drop off for the trailer.
Loren H.Keep up the great work!
Robert B.Dropped off at night. Phone conversation was very helpful. No issues. Very clean and well lit area!
peter K.Good service.
Sakthidasan V.Friendly, professional, and made truck rental an easy process!
Deborah S.We decided to use this UHaul-location because it was the closed to our new home. To book a truck as we needed was like a nightmare, but has nothing to do with this location or their staff. This is a problem at UHaul basically. The people were very friendly and helpful. They explained everything , The shop and the yard were very clean and in a good shape. The equipment was also very clean. The only reason that I do not rate them with five stars is: we booked the truck for 3pm, arrived the location shortly before. There were some sheets at the entrance door that informed us, they wanted to be back at 3:00pm. Also that customers who booked an equipment for that time should receive an email with instruction how to handle the pickup. I mean, it can happens that something comes out through the open hours and you have no chance to move it to another time , but if you say you will be back at a certain time, please be on time and do not delay for another time.
Wolfgang H.Great, and the recommended movers were great
carlos H.Great storage facility. We had an interior, climate controlled unit and it was great.
Stephen M. | Expérience généraleWhen the property is returned you all need to provide an updated rental receipt. It's been 48 hours and I still haven't received my receipt.
Phyllis B.Rhonda was fabulous. She was patient with us and provided the information we needed to make a decision on size and cost.
Jeffrey A.I had a great experience renting the truck from Integrity Storage especially David. He was caring and helpful and has great customer service skills!
Lauren S.The office personnel was fabulous. They showed professionalism, great customer service, and knowledge of their facility. We appreciate the warm welcome to the facility.
Shannon N. | RéservationEXTREMELY RUDE MANAGER. GAVE ME WRONG KEY, CHARGED ME FUEL FOR WRONG EQUIPMENT, very arrogant and zero customer service skills. Left the place very unhappy. This is second time facing same situation, same customer service guy.
Benson C.The young man working the counter Saturday morning was great. He had excellent customer service. He addressed everyone as they walked through the door making them feel welcome. He was very busy but multitasked very well and with a smile
Sherri O.Lower mileage costs
Raymond R.One of the top side anchor rails was broken at the gate end of the trailer. Otherwise fine.
Samuel R.Five months ago I rented a 20-ft truck from this location for a local move and had a positive experience with the staff. This time, the truck was fine but the acting general manager, David Oliveira Jr, was very obnoxious. He repeatedly tried to pressure me to buy the insurance protection, was rude when I asked a question about gas mileage for the truck, and was not willing to walk around the truck with me to inspect it before I took possession of it. When I returned the truck, he wasn't willing to check the mileage and complete the process while I was present. He stated that I would get a receipt in 15 minutes and it took an hour. There were no other customers at this location when I picked up and returned the truck but he wasn't willing to get out of his chair. I don't know what happened to the middle-aged woman who worked here in March, but she was friendly and was quite thorough in answering questions and inspecting the truck with the customer. I will continue to use U-Haul in the future but I will not deal with David again. He needs some training on interpersonal communication.
Jim W.Everything with the experience was fine until I get a bill for $192, 5 days later. I ordered a truck online shortly before I was going to pick it up, but no options were available online for what I needed as far as returning location, etc. So I made sure to discuss what I needed with the person at the desk. After spending about 30 minutes with him so that I wouldn't get a surprise charge, I thought everything was understood. But when I returned the truck, I was told that I was not supposed to return it to that location even though the person at the desk when I picked it up, understood that I was returning it to that location. I was then told by the person at the desk when I returned it would discuss the situation with the Manager on Monday and someone would give me a call if there was an issue. No one called me, but then my credit card was automatically charged five days afterwards for $192. Very very poor experience.
Melanie H.Guys were Amazing and Did a Great job ESP when I came back after my return and asked for some add'l help taking hitch off of my SUV
Michael O.Great place for storage! My only complaints is that usually only one of the 2 elevators worked and the sliding doors in the loading/unloading area always acted up were you had to open by hand. This becomes very inconvenient when the loading/unloading area is packed with movers and slows everyone down.
Catherine E. | Expérience généraleEasiest U-Haul pickup and most clean truck I've ever had.
JULIAN N.Great team to greet me when I returned the truck. Quick check out.
Bob H.Good people, good equipment, good experience
Richard M W.The steering on the truck was sorta loose...
DEANA H.Very nice facility and very friendly staff.
Bruce K.Staff were pleasant and professional Quick and easy process
douglas H.The space was perfect for storing all of the church pews while we expanded our sanctuary. The staff were professional and helped us with truck rentals coming and going. The pews stayed nice and clean during there stay with Integrity. Everyone at Plymouth Is grateful.
Plymouth C. | Expérience généralehighly recommend Rhonda
Matthew H.Your online checkin and rental system is terrible
Russell S.Mobile checkout seemed to take a while but we did happen to see an employee as she was leaving and without us even having to ask her, she was extremely helpful! Just wish I had gotten her name! Thanks for a great rental experience!
Charity J.S.O.
Wanda P.The best truck rental experience I've ever had. Merci
Daniel S.SEE ABOVE!! NEVER AGAIN!!!
Courtney B.Tommy and Ronda were great and very helpful.
Nadine W.Nickle and dime horseshit. After not caring enough to walk outside while I was dropping off the rig two days early, the employees of this location had the audacity to charge me for 3 gallons of fuel for what they claim was 1/16 of a tank short. Uhaul website claims 10MPG and 40 gallon tank for 15 ft truck and I added over 16 gallons of fuel to my best guesstimate of “3/8†of a tank. Their estimate was 5/16. On top of that I was charged rental tax in addition to the exaggerated and overpriced fuel charge. The <$15 charge won't change my lifestyle but it will change my choice the next time I have a need for rental equipment.
Richard M.Make sure that Mrs. Rhonda is there to provide that excellent customer care and service. Also, she really is worth more than she earns I'm sure! Pay her to keep her! Awesome working with her on every encounter!! V/r, Ret. U.S. Army Gerald Hunter
gerald H.I picked up the truck a bit later than the and Rhonda was there to help me with the paperwork to sign out the truck. She was friendly and patient with my son and me. She is definitely the person you need behind the counter. I would rent a truck again from the Fuquay-Varina location for my future needs.
Aurea B.Very courteous and helpful staff!
deborah J.Very nice clean and professional uhaul center, probably the nicest I've seen in 6 states. Just wish their indoor rv storage was cheaper or in my budget
Kristen W.This uhaul had rust everywhere. It smelled dreadful up front and in the back. Not happy at all with this uhaul!
Helen A.Truck was clean but tires weren't in good condition, the thread was low in the middle. We swapped out with another truck. Once we got the new truck home I noticed one of the tires was low. 35psi! I put air in the tire and prayed it would stay which it did. Very disappointing that tires aren't cared for especially b/c of safety.
Craig B.Rien
James W.Staff was very professional and attentive.
Farris B.The young man running the operation was professional and helpful. No improvement need there. Having read reviews of other local U-Haul dealers, I would no doubt rent from this place again.
Mark B.Andrew was very helpful and professional!
Nicolas R.I believe the lady who helped me was Rhonda, she was excellent in every way.
Gary H.Very good customer service experience
esayaa A.Ms Rhonda and Mr. Andrew were absolutely amazing!! Very friendly, helpful and everything was fast and efficient! Would definitely recommend and use again!
Sandra S.Tow Dolly worked well and the nice lady that rented it to me was very pleasant to work with.
Russell V.My husband and I had the most amazing experience thanks to Ms. Rhonda and Mr. Andrew! They answered all our questions and were very helpful in every way possible, will definitely use this place again thanks to outstanding customer service!
Sandra S. | RéservationStaff was outstanding. Very accommodating to my schedule. Very friendly and superb customer service. This would definitely be my go to place. Should I ever need another U-Haul?
April R.Everything was great!
Robert W.Nothing.My service was above and beyond.
Rodney W.I received friendly customer service from Rhonda setting up rental of unit & also the truck.
Jane M.Both employees who assisted me were most helpful and very professional!!!
Kimberly G.Fast and professional service
DeAngelo J.Received the best service and very friendly thank you!
rechelle J.Very nice and helpful staff. Rhonda was wonderful to work with.
Linda N.Well lit and easy to find
Adonijah M.Have the equipment in stock that is ordered and confirmed and not tell your customers when they arrive for pick up that they are s@@t out of luck. I will NEVER rent from uhaul again.
Robert P.The staff at this facility were exceptional. Very helpful and polite.
Helen A. | Expérience généraleOnly issue was doing check in on my phone. Required 2 ID verification? I used Uhaul several times and ended up going in to check in.
Robin S.Andrew was very professional and helpful.
David D.Had a wonderful experience. Very clean.
Estela R. | Expérience généraleAn impressive storage facility and service
Jim Y. | RéservationEverything went smooth, all staff was friendly and helpful
debra b. | Expérience généraleBeautiful facility! Immaculate! Excellent access. Helpful personnel.
Frank S. | RéservationWe are moving and needed several storage units until our new house is finished. We found Integrity Storage and are extremely glad we did. Andrew, the manager was extremely cooperative and did a great job in making sure we got everything we needed. The facility is new, well lit and I would recommend Integrity to anyone looking for such services. Five stars!
Mike S. | Expérience générale