The inside of the windshield was a bit dirty, but otherwise the vehicle was fine. The Staff was very nice and helpful.
PATRICIA C
Customer Reviews for Integrity Storage At Jones Sausage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Having lived in 11 states, I have used storage across the US. Integrity Storage is the best maintained facility I have ever used. The staff (especially Lisa) are very friendly, professional and helpful.
VALERIE HThe staff is very friendly, the facilities are very safe and very clean.
ISABEL E | Expérience généraleExcellent service à la clientèle.
Alain NThe customer service was excellent. It was my first time driving a U-Haul and it was a pleasant surprise. Thank you for all your assistance in my moving!
TARANDA MI can’t think of anything now
RACHEL SThe people who runs the place are just amazing, extremely respectful and knowledgeable about their business
RICARDO D | Expérience généraleThank you for the good customer service.....it was much appreciated!
TRACY Smaybe let me see the final bill ????
russell rJosh was a very friendly and helpful attendant. At times, there was a lady with blond hair there instead of Josh. She always seemed a little bit annoyed whenever I approached her about anything.
Jerome V | Expérience généraleEquipment ready for me at the requested.
ROBERT IEverything was perfect
Elizabeth HI honestly don't know what you guys can improve. It's efficient, employees are patient and kind, and even helped me and my family on any questions we may have. Just thank y'all for everything and keep up the great work. Merci.
ERIC GMaybe stay open 1 hour later for pick up or return.
GRAHAM V🙂
MAL SThe facility was clean and easily accessible, and moving carts were available for renters. The staff were fantastic to work with. Highly recommend this facility.
Christina B | Expérience généraleThe person who help me very courteous
NICOLE HNo complaints at all. Josh was great. He took care of me on the storage unit and the truck rental. Great customer service!
HOWARD SThe staff was very friendly and helpful to us. She was very knowledgeable and approachable. She ws a great help to us.
DIANA MI would like to state that the app does not work properly and kept timing out and removing the photos that I took of my vehicle I don’t find that being helpful in case there is damages that happened afterwards now I can’t go back into the app or my reservation previously and redo the photos so I don’t know if they went in. They also don’t have a give you an idea as to where the drop off trailer goes.
Austin BGreat customer service had everything ready when I got there.
DAVID SU-Haul app didn't work and had to call customer service just to pick up the moving van.
Patrick LJason was very nice. However a reservation included a mover that was never contacted causing me extreme anxiety. I contacted mover after I got number from U HAul. I was informed they would call No one did.
Karen MStaff Member was courteous and professional
William SI have no suggestions.
Derrick CVery friendly
debroha hI moved from Mass to North Carolina. The Gentleman that works there could not have been more polite and helpful. He took the time to walk me thru everything about storage rental and the policies at uhaul. Great Customer service Thank you For being understanding Bruce
Bruce L | Expérience généraleExcellent service from reservation to pick up to return!
Alexis SEasy access to facility, helpful staff, and neatly kept facility. Fortement recommandé!
Cindy B | RéservationA/C was not working in truck had to move in 80 plus degree weather. Called the front desk she was rude and didn't help nor accommodate me.
Janae WThis facility was fairly new and clean when I initiated my storage unit. Within 6 months time several people moved into surrounding units who consistently left the aisle in a complete mess leaving spilled soda cans on the floor, random trash on the floor and even leaving their belongings out in the aisle. I came to my unit with a person that was buying some of my belongings and found someone from one of the trashy units had connected about 10 small drop cords together to run to the power outlet next to my unit and ran it down the aisle so they could charge their cell phone. I had to move this out of my way so I could get my items out of my unit. This facility has internal cameras but clearly the staff never looked at them nor did anything about this ghetto behavior from other unit renters. Based on what I have seen in the last 3 months I have no doubt the newer renters have brought bugs into this building. Moral of this story is, just buy a storage shed to put in your backyard or rent a Pod unit. With regards to the staff, the guy that normally assisted me was fantastic and friendly however the lady was the opposite of this. The day I physically moved out I went into the office to close out my unit and she said, "If I don't get to it by the end of the day then I'll get to it on Monday". Excuse me? No - you'll do it today because i'm standing here telling you I just moved out. So I had to email this company to give them a written notice that I moved out since she wouldn't do her job. There were no other customers there, so she had nothing pressing to do, she just didn't want to do it because it required her to get off her butt and go inspect the unit. I will not use this facility again and likely won't use any storage facility because they won't uphold any standards.
DEANNA H | Expérience généraleJosh was great walking me through the facility and provided the best options for the space I needed. this location is great - Satisfied Cusromer
Vicki W | RéservationGracias por su atencion y por tener para los que ocupamos sus cervicios. Gracias
Hortencia CMy property was safe and intact. Merci encore.
JEFFERY S | Expérience généraleI was overcharged, but Jason at the location took care of it with no hassle and was professional. After calling U-Haul customer service, they processed the refund.
Vance ZI dropped the truck off after hours so i didn't have to interact with anyone.
Daniel BJosh has the best customer care service I’ve ever seen at any of the locations I’ve ever been to over the years… Thank You Josh for your patience and kindness.. He’s going places in life with that type of services.. A thank you guys for hiring him….
DOROTHY BEverything was beyond perfect! Only thing I wish the truck had, was cruise control! With us traveling from Tx to NC, we drove for 2 days! My ankle was hurting bad from using the gas pedal. But other than that, the service given was very good!
Daniel GThe move in was successful. The staff at this location went above and beyond to answer all of our questions and provided superior customer service. It made the transition to your facility even better. Thank you, Mrs. White
Jermaine W | RéservationEvery thing was Great
TERRI PJosh the coordinator at this location was definitely a value add ensuring all was seamless! Thanks again,
GERALD CThe employee that assisted me was polite and professional. The truck was ready and already had the requested pads and dolly in the back of the truck. I had no problem returning the vechicle. The whole experience was excellent.
Tyrone HI ordered a 20 inch truck. One hour before my pick up I got a call that they didn't have my truck. The person who called said I could get a 26 I. Truck for the same price as the 20 inch but charged me the price of that truck. It was not my fault that I reserved a truck and they didn't have it. So chege me extra money because you guys didn't have what I ordered. Totally bot happy.
Shertonia BGreat customer service by our rep.
Jeffrey HExtremely wonderful experience
LORI JJosh is an asset to your company, very pleasant and helpful
REBECCA M | Expérience généraleThe Uhaul Representative was Amazing! Extremely helpful and made the overall experience very pleasant.
Aminah AVery courteous and gracious staff! Facility is spotless with plenty of carts! We also rented a truck and the process of everything was super easy!!! Highly recommended
Mal P | RéservationThe young man that helped us was great. We didn't get his name but he helped us friday and saturday morning. So we decided to get a storage unit there as well. Great customer service!!!
Randy JNot sure his name, but please find the young man working early on 7/29/2023 and thank him. Outstanding service, politeness and helpfulness. He deserves praise from senior staff. Reward him in a way that makes him want to hang around.
Jeffrey HHad great customer service
Robert PEveryone was friendly
KATHERINE GBrand new facility, easy access to storage area; courteous, friendly, professional staff.
CATHY C | Expérience généraleWonderful
James J