Le client n'a pas laissé de commentaire.
Erin W.
Customer Reviews for Interbay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was quick and EASY! Keep the same staff and there is no need for improvement!!
Janine J.Great customer service and friendly staff!! The truck was clean and in great condition. Felt very confident driving it. Thanks
David A.Very nice place. Front desk very nice to talk to and was very helpful.
George F.Employee was VERY helpful, pleasant and experienced in her job.
William B.The women in the location who helped me pick up the truck and drop it back off were super helpful and cheerful. I was running late to pick up the truck and they called to make certain everything was still OK. I was impressed with that level of customer service. When I dropped the truck off it was fast and simple and they emailed me my receipt within the hour. Great customer service and a great experience all the way around.
Jordan P.great access, nice building , clean, great staff!
Gerald I.Staff were helpful
LAWRENCE S.Make sure there is gas in the vehicle before renting out
SACHA J.The ladies at the front desk (one whomsoever name was Grace) where not only knowledgeable as they were helpful, but they had a great sense of humor to boot.
Zoltan B.Could not have gone smoother. Michelle was as efficient as always.
Eugene E.Phil was AMAZING. He was courteous, nice to talk with while we were waiting for the paperwork to be finished, and even helped fix the side mirror of the truck.
Meaghan W.The truck itself was clean however there were muddy footprints all over the floor on the passenger side. I couldn't tell if they were permanent stains or not but they looked dirty
Ann G.Phil and Grace were very helpful at pickup and return, super friendly. Glad I used this location!
Christopher S.Grace and Phil were wonderful! They made a stressful moving day a little less stressful with a seamless uhaul pick up and drop off.
Emily D.Super disappointed with U-Haul web site. What the website offer's isn't what the location has. I can't go to two or three places to get my order. I pre-paid shipping materials. My location doesn't do that. I also requested plastic boxes but would have the to to third location for those. So online was easy but split between three locations making it impossible to gather.
Jon H.The staff at the counter was very friendly, informative and eager to help us out.
Pankaj B.My experience happened on an off day. I rented a cargo van. The first one that was assigned to my was blocked in by a large semi truck unloading storage units and the only other one had its gas siphoned so I had to fill up the gas more than was needed just to get the van where I needed to go. Wasted time and money at this location.
Whitney P.Very helpful and very clean! Great Location
Justin N.The whole crew was great, DJ helped me out and was really friendly and helped me get in and out quickly. Great experience!
Steven M.Grace was very helpful and knowledgeable. She answered all my questions and made sure I had what I needed for the day. She made the pickup and drop-off easy and efficient. I would definitely come back to Interbay for my next U-Haul.
Jack K.Staff was very friendly and helpful. The whole experience was an A+!!
Russell W.This location was the best. Easy, quick, with efficient and knowledgeable staff.
Shereen P.The truck we had smelt like it was used to move chickens
Stephanie B.This location was closed for the day for team training!!! Uhaul knew I was coming. They represent uhaul and I was left at 11:30 am with a sign that indicated their closure, but no instructions on what to do or where the key drop off box was located. I waited on line for over 15 minutes in 41 degree temperature, ( yes, I was outside, because Interbay was Closed!). My friend checked us in on the mobile app while I was on hold. The correction I made at Vancouver, Wa when I picked up the truck apparently didn't take and I was charged $24 for fuel even though I had filled the tank to the 3/4 level which is where it was when I picked it up. After holding for 15+ minutes in the cold, Xavier in Georgia with Uhaul helped me out even though the computer system was slow. It took over 30 minutes to get the truck dropped off and we were trying to catch a train back to Vancouver. This is totally unacceptable. Interbay should have communicated to uhaul and CustomerService could have been served. As it was Interbay and uhaul's lack of coordination was PATHETIC.
Darryl K.The truck couldn't make it up a wet hill with leaves on Queen Anne. Had to back down and find a different route.
Maureen G.Merci.
Steven M.Great customer service!!!
Vince I.Grace at the front desk was great to work with. My one disappointment was that the fuel was on empty when I took the vehicle which added unnecessary stress to the experience.
Paul B.The person working at the desk was very kind and helpful!
Jon R.All went well. Would rent again from Uhaul at Interbay Storage Center.
Sara S.- When I rented the vehicle, the app photos to approve did not match my vehicle. For instance the roof had a large dent and a scratch, but the photos i was asked to approve did not show this dent and scratch. Additionally the yellow stick-on tabs on the top of the uhaul roof were in the photo but not on my vehicle. - I chose to use the truck share app to pick up my vehicle, because I wanted to get my keys quick and easy and avoid any lines. When I arrived my app said go to the counter and get your keys by showing the uhaul rep this screen on your phone. The rep ignored my screen and said he was gonna finish doing a reservation before he helps me. So, I waited anyways. I got my keys at 10:40 a.m. - I returned my vehicle at 10:40 a.m. the next day. The location said they would charge me $150 for bumping a different reservation that was scheduled to use my vehicle at 10:00 a.m. They said they would reduce the fee to a single day's rental after a lengthy discussion. - The location charged me $20 for cleaning, for a tiny amount of dirt that would have been able to be removed with one swipe of a broom. They said they had photos of my vehicle before and it was more clean. Again, these photos were not accurate because there was a dent on the roof not shown in my photos. I have rented uhaul vehicles about once a week, for a year, and this was the only bad experience and the only time I've rented from this location. I will definitely not rent at this location again and will not recommend the location to anyone. The fees they charged afterwards are beyond unreasonable. Fortunately I photographed and marked the dent on the roof at my pickup because they surely would have charged me for someone elses damage. If they were so thorough in my return, then how did they miss the dent on the reservation before mine? Oh and I was told they don't actually have the capabilities to do the truck share app. I asked why I was given the option for this app at their location then, and the representative said because I ordered the day of. This makes no sense, but it was the least of this locations problems.
CODY V.The truck doesn't shift between rpm well. Not safe to operate on freeways had to use 99 since speed was slower. Operated better when truck was empty.
Tor W.The staff was very helpful and efficient.
James K.Very professional. Very efficient.
Richard W.The rental software system was down, but my customer service agent called tech support and she managed to walk the tech support guy through the rental process. Without her keen ingenuity, I wouldn't have been able to get my truck rental. Kudos!
MARK T.Phil at the counter was helpful.
Nishanth S.Great service and very pleasant staff. Je les recommanderais sans hésiter!
Allen C.Michelle and Grace are absolutely wonderful from customer service to very delightful interactions every time I've been in the store. I will continue to choose this location over all others in Seattle, purely for these two and the wonderful customer service I've received!
Alexandra S.Great experience. Super friendly and helpful staff.
Heidi R.Service was friendly and helpful!
Michael C.Grace was friendly and very efficient!!!
Leonard Z.The truck had significant body damage that had not been repaired (several noted dents and scrapes, some new), the gas tank had been siphoned and was completely empty, which I was informed happens regularly. If something is a known problem, I would expect UHaul to take the necessary steps to keep the equipment up to a basic standard. That being said, the location is very convenient and staff very friendly and helpful, it's just a shame the company doesn't do more to protect and maintain their vehicles.
Sara K.This location is consistently helpful and well organized, even when I'm not.
Jessica H.Grace & Michele are very professional and know what the customer needs for packing and moving needs. Would highly recommend Interbay.
Debra P.Interbay self Storage has the most dedicated employees that Will have ever met. Michelle and her team are there to make sure that you are given an Excellent Customer service all the time. From finding storage, to finding moving people for you and accommodating you for n every way. I would in a heart beat recommend Interbay Storage. Thank you team for your excellent services
ARLENE D.Nothing.
KELLY M.Grace was a lifesaver! She assisted me with booking a 10' truck after another Uhaul location closed their doors 30 minutes prior to the online close time and left me hanging. I was able to come in a little after hours since she stayed after to help me. I was driving all the way from Magnussen Park which was 30 minutes in good traffic. I was stressed and Grace was so kind and generous with her time to help out another person at the last minute. I don't think I could have called a better Uhaul location. 5 star service and check-in and drop off after hours was super easy! Thank you, Grace!!!
MALALAY S.Treated us like we were an inconvenience and made unnecessary threats. Used uhaul for 20 years now and this was the worst experience.
Candice J.The Process of renting and returning is slow and painful.
Sara C.