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MONIQUE G
Customer Reviews for Inwood Postal Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think it would have been nice if the attendant would have shared information about returning the the could have been at any location. I did a 10 mile return and was less then 1 mile from a location in which I could have use. Makes me think this was a scam to make more off the clients.I had to ask for longer time to use the truck as well.She tried to rent it to me as a 4hr. Rental.
SHARON BThe check in process was a bit lengthy. The location had some unfortunate damages at the time. Very friendly staff, patient and helpful just a long check in process.
Heather WLove this location. Everything was easy and quick
MAROLIN EMy reservation was set to start at 10:00 am. The location opened late. Which impacted two of my moving helpers.
Joe CThe lovely lady in the office was amazing and made me very knowledgeable about everything before waking out would highly recommend 💙
Gabriela ODrop-off could be easier, it was a bit confusing with everything and took more than 15 minutes.
Chelsea SI arrived at drop off time , parked the truck and was told to move it to a different spot then was told to park it straighter than I had parked it . Handed the keys in and left. The vehicle was clean also but for some reason I was charged an additional $95....I have not yet found out why
Steven DEvery one there was very courtesy
COQUESA LShe was kind and courteous and beautiful
RAY GPricing is high
Jaison XThanks
Eduvina MThe customer service was very professional and good
Tarius TThe only concern I had was the passenger door seemed like it didn't close all the way like someone had previously tried to pry it open but it. But it did not open once i locked the doors but it had me worried when i was using it.
Raymond CI want to work
Aziz ACustomer service skills and better use of online returning.
Kseniya BThis was the second location I had to go to because the original location was missing locks and keys. this new location had a lot of pot holes but apart from that it was ok.
Josue GThe process was easy and quick.
Sean FNice people working in this place, service was great and definitely I’m going back on my next rental to this place 👏👏👏👏👏👏👏👏
VICTOR GMove it. Staff too busy doing other business to mess with Uhaul. Also only one share computer. Didn't have my reservations confirmed. Over billed and had to correct it. Not a good place or interaction.
JOSEPH CThe lock did not open in order to get the keys. We called customer service and eventually had to ask for help from a nearby uhaul store. The uhaul employee jerry-rigged the opening but it was an hour passed when we needed to pick up the uhaul. By then it was too late and our movers had utilized their personal cars to move our stuff. We tried to talk to return the truck immediately and receive a refund but the Pick location (Inwood Postal Service) never opened, the nearby uhaul store declined, and the drop location sent us to customer service. I would be very cautious to use uhaul again based on our recent experience, the quality of the equipment, and the very poor customer service.
Matthew RI got an additional charge outside of what I was originally charged for
Mia RThey checked my trailer return after 4 days when I returned it same day! I was charged double
JAIME GMy truck was not ready for mobile pickup at scheduled time, even after I called to confirm the evening prior to pickup. So had to come back later to pick up my truck. Truck was not clean. Equipment was not ready.
PIETER DCustomer service representative needs more knowledge of the rental process
viola JThe first problem i has was that i made an online reservation to pick up the truck at 9. I got to the location and they didn't open until 10. That was one hour wasted for me and all the people i was paying hourly to move me. Then once the employee showed up, i was told they didnt have my truck and i had to get another one. The employee tried to change the reservation to a different size truck multiple times until i was finally asked to make a new reservation online for the different size truck. In the end, it took me an additional 90 MINUTES to get this rental done on top of the hour i waited for them to open. 2 1/2 hours to rent a truck is absolutely ridiculous and if this was my first experience i would never use Uhaul again. I will say that the employee was very sweet and kind and apologetic. She was alone and she had only worked there a short time, and she was clearly doing her best with the limited knowledge she had with the rental software. Horrible experience, but it wasnt her fault. Because of all the confusion, when it came time to return my one way rental after hours, the reservation was showing me returning it to the pick up location, so i wasnt sure if i was supposed to drop off at my nearest location or spend an extra 80 miles to drive it back to the original store!! such a stressful nightmare!
Crystal PTHE RIGHT MIRROR WAS OFF REPORTED BEFORE LEAVING SHE SAID WE COULD DROP IT OFF ANYWHERE AND THEY CHARGED MY ACCOUNT FOR SEVERAL DAYS I HAVE HER ON VOICE MEMO WHEN I COMPLAINED THIS IS HORRIBLE AND I COULDNT BELIEVE I LEFT THE LOT LIKE THAT.BUT I HAD NO CHOICE
Sedataious MDisappointed with UHaul. My reservation was mishandled by uhaul. I requested pickup close to my house. Went to pick up trailer and told to go to Antione store, My reservation was only preferred location. Did not receive a call since it was inputted incorrectly. Lost about 2 hrs today.
JERRY JLoved the location where I picked up the uhaul truck no hassle quick very friendly in comparison to other locations that I have used in the past.
TONISHA RMy experience with Latasha was friendly and professional. I was happy to find the size truck I needed on short notice and they even staff assistant movers at very minimal fee. I was suprised to learn there were actual options for the move assistance. Although I didn't utilize the movers this time, I know exactly where to go even for small jobs. Excellent ????
Leslie SGreat people, friendly, good service.
PAUL MNothing it was perfect!
Jacqueline G