Customer Reviews for Iron Guard Storage
(Concessionnaire U-Haul dans le voisinage)

175 évaluations

6998 Loehr Rd   Newburgh, IN 47630

(812) 842-0515

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 10/5/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(812) 842-0515

6998 Loehr Rd
Newburgh, IN 47630

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/25/2021 - 10/5/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The girl that worked there was informative and awesome.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL C. 
Évaluation :
4

The reservation process was a disaster. We were told to pick it up at 2:45 on Thursday. The day before we are told to we have to pick it up by 12:30 cause they close at 1:00. Not iron guards fault. Reservation person unaware for some reason. We told area manager that he should pass that info on to reservations. He said not his problem. Guy was pretty much a jerk. Then when we show up to pick up trailer, they don't have it in their system. Iron Guard spent 10 minutes on phone getting things switched because area manager guy didn't do something that he was supposed to.

MARCUS O. 
Évaluation :
4

This isn't about the location but uhaul in general: When someone has a reservation for a truck and they call 2 days prior to make sure they aren't going to have issues with picking up the truck (like they did with the last rental) that you actually have the truck. We rented 2 trucks in less than a week and in both cases the truck wasn't available when we went to pick it up. I will probably not be doing business with uhaul again

Shannon D. 
Évaluation :
5

The trailer was obviously very old. Rust on the wheels, perhaps not even safe?

Larry O. 
Évaluation :
5

Excellent service

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey E. 
Évaluation :
5

The individual who assisted us for the rental was phenomenal. However, we initially were scheduled out of Henderson, KY. We were late to picking up our rental and then the dispatcher in Louisville rented out our vehicle that we had reserved for the next 24 hours. We were NOT notified and did not receive any phone call, text, or email. We drove an hour to get to Henderson only to find out this information. After spending half an hour on the phone with uhaul Louisville dispatch, we finally were able to get another Uhaul in Newburgh, IN, which was another 45 minutes out of our way. It was an utter disaster and the staff who I spoke to was very unfriendly and insisted that they did call us to inform us, but did not. I personally will not be using uhaul in the future due to the lack of communication and the poor customer service that came from the Louisville branch.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronni B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORIAH R. 
Évaluation :
5

They were very professional! The lady in Evansville Indiana was very rude n when we got there she had already rented our truck!! We will never go to that one again. Alot of people have said that she has been rude to them n also rented their truck out from underneath them!!! Very unprofessional

Lisa H. 
Évaluation :
5

have this location open more days

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Z. 
Évaluation :
3

As above, I recommend offering military discounts.

STEPHEN D. 
Évaluation :
1

Technical problems with app, long wait on phone for help via call to customer service, resulted in 1,5 hrs delay in pick up before location opened. Customer service number was not answered. None of the equipment I reserved was in truck. Had to wait an additional 30 min for location to open to get dollies and blankets. Then they did not have everything we had reserved. Also the return address changed in the app and I had to spend an additional 45 minutes online with customer service to get it corrected. Have not yet seen credit for items not available that we were charged for. Totally frustrating process.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

They need to have their consumer credit card machine fixed, currently having to manually input the information over the fix.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
3

Never got my dolly and spent 1 1/2 hours trying to reach customer service agent and never could get anyone

Keith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
5

An absolutely flawless experience. Lisa was very knowledgeable. Would definitely recommend this location.

JORDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
1

No documentation signed, no proof of documentation of mileage or fuel. Was overcharged for mileage and fuel. Per your agent I used 10 gallons of fuel for 34 miles of use. Contacted you for remedy of charges, still have not heard from a manager. DO NOT USE Iron Guard at the Newburgh Indiana location, unless you want to be financially raped.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Overall experience was great!

Gregory P. 
Évaluation :
5

Rien

DARYLL S. 
Évaluation :
5

Found out I didn't need it after I got but it was too late to turn in for possible refund. So I put it in the truck the saleswoman advised me to do.

Barbara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
5

Everything was perfect. I absolutely loved the receptionist. She was awesome.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy L. 
Évaluation :
2

The representative never check the gas, and next thing I know I am checking my account and there is an additional 87 $charge. The representative in Oklahoma gave the vehicle to me with 3/4 of a tank, and that was the amount we left in the vehicle. I am requesting a refund.

CAROLYN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
5

I tried to rent a truck the week before this last one and it was an awful experience. I was frankly, irate. This experience with this location, staff and truck helped me regain some confidence in Uhaul.

Clark S. 
Évaluation :
5

Very helpful and a pleasure to deal with. Thank you for all your help.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Friendly, helpful office staff. Easy rental process and convenient pick-up and drop off. I would recommend Iron Guard Storage to anyone for truck rental. Merci.

JEFFREY B. 
Évaluation :
3

Truck smelled like smoke and the trailer light did not work. Radio also didn't work.

TIRON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margret N. 
Évaluation :
4

Attendant was extremely rude.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Jesse was great

Murl P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
5

Was very easy to rent a truck. Didn't take long.

Susan E. 
Évaluation :
4

It was about as easy as it can be.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARREN C. 
Évaluation :
5

I would definitely recommend them for all U-Haul needs she was polite and very quick!! I started out my reservation at Riverside U-Haul and they rented my truck out to the people in front of me that needed and had reservations for 15 needless to say after waiting 2 1/2 hours in line I was not happy when she said I would have to either reschedule or take a 17! I was even madder when she called out for the person who had reservations for the 17 to make sure he wasn't in line and she did not do that for me! Thanks to who ever she called that found me a truck i was able to move all my stuff 3 1/2 hours away.

Paula L. 
Évaluation :
3

They did have the truck and the furniture pads that I had reserved, but they did not have the appliance dolly, which was a big deal as I was moving a washer/dryer and fridge. They were able to make adjustments to make this right, but I have to be honest that I would be nervous to rent from here again in case they don't have the equipment I reserved.

Katherine B. 
Évaluation :
5

Very good customer service. Lady I dealt with was very helpful and nice.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

I rented a truck from another Uhaul location in Evansville, 10 miles from the Newburgh, Indian location and the truck was more modern, quieter and it was super clean when I picked up. The Newburgh location needs clean and up to date trucks.

Theresa C. 
Évaluation :
5

Stopped by and had one ready for me right away without appointment. Very courteous and excellent to work with. Would recommend to anyone who wants to rent a truck. Ron

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva B. 
Évaluation :
3

I filled up truck to indicated mark but they still charged me almost 15 $for fuel usage fee.

Kevin P. 
Évaluation :
5

Folks in the office were great, the truck was the best eve rented from Uhaul.

GERALD V. 
Évaluation :
5

Great and fast

Grant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sana D. 
Évaluation :
5

Very friendly and well prepared

WARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey S. 
Évaluation :
4

We did have some things that got super wet from water rushing down the inside wall. Someone needs to take a look at that.

Norman M. 
Évaluation :
4

When I booked my rental, I booked for the Morgan Ave, Evansville location, but was given the Newburgh location instead

Lea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

T M. 
Évaluation :
5

When I made the reservation on line, the charge for the Safe Move was 10,00 $. However, when we picked it up, the charge was 14,00 $. Why the difference? Or did I mistakenly read something wrong?

TERESA S. 
Évaluation :
5

I was totally satisfied

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carroll B. 
Évaluation :
5

The truck leaked in the front cab over section from when it rained.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

The Iron Gate Location was the first place I rented a truck. I tried renting a truck from there a second time and my conformation came back at a different area. I also wanted to pick up at noon on Saturday. I get a call from the other place telling me that I was to pick up the truck at 9 am. I was able to get at 11 am before they closed. The online method did not tell me this. The renter was kind and understood the situation. The truck was clean.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

When unloading the uhaul it was raining extremely hard. The manager gave us some extra time to unload. Even when they were about to close.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Manager was very helpful. Made the process of renting a car hauler very easy.

drew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Drew G. 
Évaluation :
5

Had to call the 800 number once more during the drop off of the truck because after telling your representatives more than once that I wanted my drop off location changed to a different location than the one generated by your website, it was never updated on my account. However once the representative on the phone updated the drop off location for me, the mobile drop off was a much easier experience than the pick up. Both locations and representatives that I dealt with were fine but the web pick up and drop off definitely needs some attention.

Brandon O. 
Évaluation :
4

Vehicle needed new wiper blades

Larry J. 
Évaluation :
5

Very helpful personnel.

Daniel S. 
Non les évaluations ont été soumises pour cet établissement.

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