There was no one at the drop off location. Which was given to me by the pick up location. Also received a text and a phone call from uhaul with the same location. Called the number on the door. Guy who answered said his brother was there. I said no one was there. He said to drop trailer in front of office. I'm 62 years old and recently had carpal tunnel surgery on both arms. Right arm 4 weeks ago, left arm 2 weeks ago. My wife is 64. We had to lift this trailer off my truck with NO help from uhaul. Tongue weight was ridiculous. I hurt both my hands/arms and my wife and I both hurt our backs. Before a holiday weekend that we had lots of activities planned. I called the 800 number to complain. Matt the area supervisor called back. He couldn't care less that we were injured. Never once expressed concern our offered any kind of apology. Just said probably 4 times that I should have called the 800 number to drop off at some other location. In other words it was all my fault. Now I should have thought to call. I didn't. Matt said several times I should have never been sent there. Like I would know that. Matt offered me nothing. He refused to even discuss any compensation. Just kept saying â€œyou should have called the 800 numberâ€. Once again all my fault. I didn't sleep that night because of severe pain in both hands/arms. Mostly my left. We had a side x side trip scheduled the next day. We had to cancel. My wife and I both spent all day Saturday and half a day Sunday laying on ice because of our backs. It was much worse by Saturday. I honestly don't know why Matt even called me. Now I didn't expect much if anything in the way of compensation. I would at least have expected to be show some concern and respect. Instead all I got from Matt was he really didn't give a shit and it was all my fault.Michael B.
Customer Reviews for Iron Hills Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Cedar City, UT 84721
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Poor communication, gas gauge on vehicle not correctly marked. Vehicle was not clean. Expensive rentalDaniel H.
When I got there no one was there, even though the Uhaul sign said park inside. I called the phone number that they said to call, and no pick up. I left a message and waited 10 minutes. I eventually left. Never did get a phone call.Markley W.
Make sure that they are aware that there is a user Gide on the sun viser if they need itLeeAnn B.
Better access. Clearer signage.Crystal F.
Le client n'a pas laissé de commentaire.simon T.
Le client n'a pas laissé de commentaire.CLINTON R.
Locked gate, not able to get in after hours to drop equipment off. Sign on gate says you must drop inside gate. No gate code was given, no one answered phone after multiple calls. Dirty sketchy location, will not recommend.Jeffrey M.
All goodJEFFERY F.
The truck needed a muffler real bad and that affected the driving. It also needed an alignment as the steering wheel was tilted and front of the truck was full of bug guts.MUHTDI QASSAM A.
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.Kaden E.
It took 25-30 minutes to locate the person in charge of the Uhaul. We had to search for them on the property. We heard loud music, which we followed to a building, knocked on the door, no answer. My husband opened the door an walked inside and I followed him. The room was full of cigarette smoke, a 2 teenage kids ran to the back of the building. We asked if they knew where we go for the Uhaul rental, a man said we were in the right spot. I gave him my information, he asked for my form of payment and to sign here. He yelled to a gentleman in the back corner to pull the Uhaul up front, the gentlemansaid NO!! The man yelled it again and the other gentleman, this time he got up and walked outside. He came backtossed the Keyes on the desk and walked back to the corner. The man handed me the Keyes and said have a good day! We walked out! We should outside wondering which Uhaul was ours!! Finally we found it, I took some pictures of it and my husband got inside and drove way. Very disappointed in the lack of customer service, walking the property for 25/30 minutes looking for help and smelling like cigarette smoke the rest of the day!!Debra C.
Did a good job.Kim Clayton F.