Évaluations des clients Ironbridge Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ironbridge Self Storage

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ROGERWAYNE S.
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Le client n'a pas laissé de commentaire.

Denise S.
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Great customer service!!!

Cody C.
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Very nice and helpful. Would recommend.

Michael M.
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Everything was great. Couldn't ask for a better experience. Your manager, Mike, made it all happen! What a fantastic representative of your company. Thanks, Mike

AMYCHRISTINE H.
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Le client n'a pas laissé de commentaire.

Crystal S.
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Michael was very helpful. He assisted me with parking the truck with the tow dolly attached which was very difficult for me to back up and park. The facility was beautifully decorated and very clean. His attitude was very warm and inviting. I would recommend them to anyone.

JAMESSTEVE W.
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Le client n'a pas laissé de commentaire.

Debra S.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

Terrance B.
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Le client n'a pas laissé de commentaire.

Jeanne W.
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Le client n'a pas laissé de commentaire.

DEREK M.
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Le client n'a pas laissé de commentaire.

Stephany R.
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Mike was pleasant and helpful.

Sabrina F.
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Le client n'a pas laissé de commentaire.

George W.
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Le client n'a pas laissé de commentaire.

JOANN M.
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Very easy to book online. Representative was very nice and friendly when picking up vehicle.

ANDRE W.
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Nothing it was an awesome experience

Christina S.
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Quick return and no additional paperwork!

DORISLUZETTA B.
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Nothing! Mike was excellent !! Had patience with changing my time and explained everything in great detail! We had an AWESOME experience and if we every need a U-haul or storage we know where to come !!

Jessenia J.
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Everything went okay. I was just charged $7 for fuel when I left it where it was when I picked it up. I'm glad I took pics. The receipt I got had the fuel showing less than what it really was. I noticed the previous customer who was in front of me, he was charged for fuel and I'm wondering if the same happened to him.

LESLIEBROOKE L.
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Great guy so helpful and friendly . He was wonderful

Betty M.
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Le client n'a pas laissé de commentaire.

Christopher L.
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Le client n'a pas laissé de commentaire.

Andra J.
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Nothing at this time. Customer service was exceptional!

Rex T.
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Power windows in trucks

Alan H.
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Tammy and the rest of the team at Vigilent Self Storage are all very customer oriented and do a great job making you Uhaul Rental easy and fast. Thanks Guys for a job well done!!

CHRISTOPHERAUGUS W.
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The trailer had one marker light missing on drivers side, and 3 inch cut in floor. The agent said it was all he had available. Also the rental was to Chicago which the contract said was for 4 days but the date of return was the next day.

SATONYA, TYELI P.
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Absolutely do not rent unless your life depends on it. I rented a $19.99 uhaul that costs me $68 with $14 insurance. I had until 4:45 to return. Traffic was horrible and I arrived at $5:12. They literally charged me for an extra $49.22. Will never use this place again! A rip-off! I've NEVER experienced this with Uhaul ever before!

SHERIL F.
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TAMMY WAS AWESOME!!!!

COURTNEYMICHELE W.
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The truck had standing water in the back, and the air conditioner did NOT work, which was NOT a good thing, since the temperature was about 100 on Saturday, July 18. My son was the one driving the truck, and he had to pull over because he was overheated ~ he actually had to call 911. The first responder said it was actually hotter in the cab of the truck than it was outside!

SEANDENNIS B.
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Nothing as of right now. I thought Nina Jazelle were great in getting my pick up correct.

camellia G.
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Better directions for key pickup

DEREKV W.
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The AC stopped working on a very hot day. I needed the workout anyway.

Regina P.
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Le client n'a pas laissé de commentaire.

EDGARARCHER C.
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Great location and service.

Antonio W.
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Le client n'a pas laissé de commentaire.

David T.
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Le client n'a pas laissé de commentaire.

Andrew K.
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Le client n'a pas laissé de commentaire.

ANTHONY R.
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The truck felt off alignment with a wobble and the check engine light was on. Besides that the staff was amazing, Tammy is a talker but provides excellent customer service

Latina T.
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Jazzelle and Tammy were extremely nice. They made my moving day very pleasant.

Kimberly M.
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Le client n'a pas laissé de commentaire.

Mario F.
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Le client n'a pas laissé de commentaire.

ROBERT U.
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Le client n'a pas laissé de commentaire.

Edward J.
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Le client n'a pas laissé de commentaire.

Sharitka L G.
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I couldn't return in the truck using the app. I tried multiple times to use the app and it would begin the return process, then kick me out and make me start over. The app could be convenient if it actually worked. Thankfully this location still allowed me a contact free return. They did a good job.

Stephanie J.
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Great Servicr

Nakisha W.
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Le client n'a pas laissé de commentaire.

Zainab K.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Carmen R.
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Le client n'a pas laissé de commentaire.

melvin R.
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Excellent customer service

Chase T.
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This location was fantastic. Very friendly staff and I was in and out and on the road in no time. Would use again. Jazelle was the friendliest Uhaul staff member I have ever dealt with.

erwin Z.
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I needed a truck in 15 minutes and they made it happened Thank you UHaul

Cynthia E.
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The Ladies in The Office Were Very Nice and Very Helpful... Tammy had EveryThing Ready For Me When I Got There

Chaz W.
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This particular u-haul was in great condition drove like it was new appeared to be well maintained. The u-haul we rented a week before this had some serious suspension issues felt like a wooden rollercoaster and misfired like son of a baconator - It went through 1/4 tank in less than 7 miles. Summary: you wont know what ya got till your halfway down the road

Shari B.
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I was pleased with the updates and the service at your local. I willl use your company at that location for the future.

Cervantes D.
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Good service already.

Anthony H.
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Le client n'a pas laissé de commentaire.

Todd R.
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Le client n'a pas laissé de commentaire.

Andrea M.
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I reported truck condition to the staff.

Roger G.
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Le client n'a pas laissé de commentaire.

Ivo N.
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This location improperly charged me $6.38 for eazy fuel. I picked up the truck with about 3/4 tank full. Drove the truck for about 28 miles. I used approximately a gallon and half worth of gas. I returned the truck with the same amount of fuel, about 3/4 tank full after I filled 1.8 gallon of gas for $4.00. I left a copy of the receipt in the truck. I'm very upset with this agent at that location. I have pictures of gas level before and after use to proof my claim. I want my refund of $6.38 because that's unfair to me.

john C.
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Mileage was too much. If I knew about getting charge later I would never have rented the equipment. Also put 20 dollars of fuel in the truck and only had it for 3 hours. Never again

Louise R.
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No comments,

Paulette B.
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Le client n'a pas laissé de commentaire.

Scott H.
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Tammy and the rest of the staff at Ironbridge Self Storage are very knowledgeable and easy to work with. They make the contract process work. I feel if the system uhaul uses for rental is very cumbersome but the staff at this location works hard to make for a good customer experience. I have used this location several times and they will continue To be my”go to” location for Uhaul rentals as long as they have what I need. Thanks for your great customer service!

js B.
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Nina is Great ;D

Paul G.
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Le client n'a pas laissé de commentaire.

Cindy D.
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Le client n'a pas laissé de commentaire.

Alan L.
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Le client n'a pas laissé de commentaire.

Rolando S.
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Le client n'a pas laissé de commentaire.

Steven T.
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Le client n'a pas laissé de commentaire.

Craig E.
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Le client n'a pas laissé de commentaire.

Wayne D.
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Tammy was great, very polite and courteous.....A wonderful human being. The lady at the U-Haul on Jefferson Davis Highway is not very friendly or polite .....

Lucy F.
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Super friendly, and extremely nice and helpful. Will definitely go back to rent or return to them. Tammy was especially a delight. Thank you for having such happy employees !!

Kenneth H.
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I was pleased with the way Tammy Hamrick handled my experience in dealing with the rental process. Job well done.

Courtney P.
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This location went above and beyond to help me out because the actual u haul locations are shitty. They treated me like an actual human being and understood exactly where I was coming from when corporate you couldn't.

Dale H.
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I scheduled to pick up the truck before opening hours and was assured that the process would be seemless and that I would receive a text message from UHAUL with instructions on what I would have to do to drive away with the vehicle. I also completed the Express Check-In process online the day before pickup. I never received a text from UHAUL, but the local rep did give me the code for the lock box at the location, which allowed me to get the truck and drive away. Approximately 2 hours later I received a voice mail from Ironbridge Self Storage informing me I had to return to their location and complete the check-out process or the vehicle would be considered stolen. This put me behind by about three hours and added miles to the limit allowed by UHAUL that put me over the mileage limit.

HERBERT A.
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Le client n'a pas laissé de commentaire.

eugene C.
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Please tell Jazelle that I appreciate her service. She made my experience worthwhile & put me at ease. Thank you!

Tracie C.
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Returning rental was effortless.

Pam T.
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I waited an hour to get a truck. Service was poor. No apologies, very nonprofessional.

teresa W.
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Le client n'a pas laissé de commentaire.

Demetrus H.
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They need to invest in trailer connection lifts, shouldn't have to lift from the ground onto truck

David T.
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The people at the place were great but UHaul changed the location to one much further away from our house and also the size of the truck just a few hours before we were suppose to pick it up. I did not want such a large truck as I could not get it close to where we needed to load and unload so we had to carry items a lot further. Very unhappy about the change of location and size, especially as we paid per mile!

Allison R.
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The only issue I had was that they didn't have the appliance dolly that I reserved online. Everything else was fine.

Latesha T.
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The only reason i gave it three stars is because of Nina who atleast tried to help me and i felt as if she was the only one concerned about my rental experience. The area manager was no help either! I waited over 2 and half hours at the lot with my kids before I had to ask for a new truck is ridiculous! Waiting on him to make a decision cost me most of my day and moving time as well! He then sent me to another location where he told me that he was going to redo my reservation and when i got there i still had to do all of my info AGAIN, mind you I made this reservation over two weeks ago online. This was the worst experience ever! Make sure your trucks work for the amount of money that people have to pay to rent a truck! Moving is stressful enough let alone having a terrible experience with U-Haul makes it even stressful!

Ju Y.
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Le client n'a pas laissé de commentaire.

Christine K.
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Le client n'a pas laissé de commentaire.

Donald C.
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Le client n'a pas laissé de commentaire.

Don G.
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Nothing, great customer service. Very nice lady

Brittany M.
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Nothing; service was great and staff was friendly.

Melinda F.
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Very friendly staff.

Edward Y.
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Give X amount of FREE miles before charging mileage or request that the truck be brought back with at least half a tank of gas unless you got it with UNDER a half tank.

David D.
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Very helpful.

Douglas D.
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I got the price and filled out the paperwork online for a 5 X 9 utility, open, trailer. The young girl in the office took too long to figure out my order and never did. They were coming up with a 90 dollar price as compared to a 60 dollar price on line. The manager lady took over and got me going. She was very helpful because I had my U Haul hitch installed the same day in Chantilly and I couldn't get the hitch to slide into the receiver. after 20 minutes, some W D 40, a hammer and the help of the manager, I was able to get it ready to attach the trailer. I was under a time crunch because I had to get to the carrier to pick up a delivery in a crate.

JAZMINE H.
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I don't agree with the no cash policy...

Veronica T.
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Everything was great. Staff was wonderful and helpful.

Douglas E.
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Easy return parking

Monica M.
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I reserved a 24' truck. Went to drive it the battery was dead. A 15 ‘ truck was offered as a substitute. That truck was way to small for my job and I had to make 3 trips to complete my move. I was offered some free miles for my trouble, however It took me the better part of a day and into the next to finally finish my job. The larger truck would have saved me trips and time. The office staff that assisted me was not a problem. They were courteous and empathetic. They did what they could, considering the situation. I am a frequent user of your trucks. Despite this unfortunate experience I would still use your trucks again.

Non reviews have been submitted for this location.

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