Le client n'a pas laissé de commentaire.BRANDON C.
Customer Reviews for Ironbridge Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Richmond, VA 23237
Services dans cet établissement :
- Lun.-sam.De 9 h 30 am à 5 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The engine service light went off and on during usage while I drove the vehicle across the U.S. I reported it thru U-Haul channels and was told to keep on driving. When I turned in the vehicle I was told the engine service light was a recurring problem in the truck type. Recommend you fix this issue.William B.
Clean vehicle.KATRINAWRIGHT S.
Super friendly and helpful staff. Both Tammy and Mike are just awesome! Merci.Luis S.
As of today I've not received a contract of the fees charged.Marilynn A.
Le client n'a pas laissé de commentaire.Mike N.
The refund on the money that is held until the vehicle is back I was under the impression it would've been put back on my card that day and that did not occur iam still waiting for the money to go back on my card. That is a little frustrating. But other than that it was great and I appreciate being able to use the uhaul.Kelly H.
Le client n'a pas laissé de commentaire.Christopher F.
10/10. I guess a sign where to park the car would have been handySamuel S.
Le client n'a pas laissé de commentaire.Luana H.
Le client n'a pas laissé de commentaire.rebecca B.
Everything was great! Mike was super helpful and made renting a motorcycle trailer easy!Lauren M.
Fantastic, professional, fast, and friendly customer service. Fortement recommandé!WILL S.
Seamless transaction from start to finish. Gentleman who served us was very professional and thorough. (Except for his orange sneakers -LOL!) Will use this service again when needed.James P.
Nothing. Mike was excellent and very friendly. Made the drop off extremely east.STEVE C.
Le client n'a pas laissé de commentaire.Harvey T.
Staff very friendly and courteousKatina H.
Everything went fine with the rental.Cynthia E.
When arriving and walking to the front entrance two employees was smoking cigarettes outside. I told them I had a drop off and I wanted a refund I didn't go over them miles too much. Both employees said they don't do refunds. I replied yes you do on a cash deposit. So when it was time to submit zip code. I kindly asked the lady to show me to verify more than once. She pressed to submit. I then asked, well will I get a email. As I checkedy emShawn H.
Eh no big deal but the inside of the self pick up was super muddy (dried)Kevin B.
The truck bed had loose gravel in it. The inside was dirty and reeked of cigarette smoke. The people there were nice but they need to maintain their vehicles.Francis M.
Mike is a genuine hard to find asset to the UHAUL organization. He is promt, knowledgeable and a pleasure to work with. Highly recommend this location for all rentals.Michael M.
Every went perfectly. This is the only location I use.Raymesha H.
I will admit having a little bias as we also have a storage unit at this location - however, the common denominator is the absolutely fantastic management folks (Tammy) that make the experience first-rate.Charles H.
The trucks usually have elastic cords and blanket wrap in the back. Maybe they stopped putttgem in the trucks. Overall was grateful they had a truck available. ThanksBARBARALAVERNE S.
The location is currently under construction. Dropping off the trailer before on my way to work before they opened turned out to be a little tricky due to the lack of directions, beyond one sign pointing to the back of the property.Michael L.
When I arrived the entire team was so welcoming and kind. Much better experience at this location than at any other one that I have rented from. I tried to do the mobile pick-up and got completely confused with the instructions that were sent. I decided to stop in and received some really great customer service. I would highly recommend this location!Hashauna F.
Le client n'a pas laissé de commentaire.RIcky P.
Tammy was excellent, very friendly and personable. I like the location but there wasn't much parking. Overall it was a great experience I have decided that I will only rent from this location. It is better than the location I rented from in Short pumpMYISHA J.
Very helpful when dropping off. Very friendly, would use again.greg S.
Le client n'a pas laissé de commentaire.Tyler M.
Excellent placeWALTER S.
Excellent customer service as usual 👏 👌 👍Beatrice F.
Le client n'a pas laissé de commentaire.Jesse H.
Don't book me without telling me how to check in because you are closed. Also don't give me filthy truck then charge me for a cleaning feeKatherine P.
Le client n'a pas laissé de commentaire.Deborah S.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.PAUL D.
The people in the office were extremely helpful and made everything easy.JERRY M.
very helpfulSteve K.
The vehicle smelled of potent cigarette smoke and took forever to dissipate.deonte B.
Super easy drop off.Renay L.
Le client n'a pas laissé de commentaire.SHERYL G.
Make sure the pickup truck is clean inside and outside. The pickup truck was really dirty.ALFREDA H.
Service was efficient, and timely. Customer was calm, friendly, patient and responsive.Erica B.
Amazing customer service, would go there again!Zachary H.
Le client n'a pas laissé de commentaire.Alan F.
The manager and associate were extremely curteous and helpful.. (This was an alternate drop-off point as the scheduled drop-off point refused to accept the return of the auto-transport claiming he had no room ... though his lot was 90 % empty! )Alan F.
Le client n'a pas laissé de commentaire.Leesa W.
Tammy was wonderdulRILEY F.
Great service. Mike is Amazing.Shanita T.
Le client n'a pas laissé de commentaire.Frank B.
No improvements continue to flow in ExcellenceTenisha L.
I did the remote drop off and it was complicated. I needed to take a lot of photos of the truck and had already dropped the key in the lock box. This time...who knows what will happen with my bill. Next Time, I will pick a place that is open to drop off the truck on a Sunday.angela G.
Mike was extremely helpful ans efficientRebecca P.
Everything was great !! nothing to improve from my stand point an the customers service was outstanding I really appreciate the service thank you so much you all have been great.Frederick I.
Le client n'a pas laissé de commentaire.David Z.
Large storage place with lots of UHauls. Very effective and friendly. I would like to comment about the customer service I received. I can't tell you how amazing and professional they were. I had a problem and they were calm and reassuring and made it right. Fantastic customer service. Great job Uhaul teamBruce M.
Mike and Tammy were a great help very friendly and professional services. Quick and easyWilliam D.
Le client n'a pas laissé de commentaire.Armenta D.
The woman who checked us in was very friendly, professional and efficient. Very nice grounds.Erinn C.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Julie P.
Le client n'a pas laissé de commentaire.Tim B.
Mike and Tammy are GreatEbony E.
Continue your great customer service!Lester H.
Le client n'a pas laissé de commentaire.taiwo A.
Le client n'a pas laissé de commentaire.RALPHCRAIG T.
Mike was great and very helpful. The whole process was quick and easy.Dave F.
Mike provided excellent service and satisfied all of my concerns.Steven M.
Le client n'a pas laissé de commentaire.maria A.
The staff at this location were fantastic.Jack J.
Le client n'a pas laissé de commentaire.Lawrence J.
Great serviceIrvin S.
Le client n'a pas laissé de commentaire.Thomasina P.
Mike was fantastic to work with.Michael D.
Great customer service!SANDRA A.
Le client n'a pas laissé de commentaire.VILA G.
Make sure the lighta are all working before the paperwork is signed.Ralph M.
Rented 15 ft truck and it drove ok, but was clean on inside and the bay was clean. Good experienceJohn S.
Le client n'a pas laissé de commentaire.Edwin H.
Was such a pleasant experience in what can be stressful times.Margo S.
The inside cab of the van I rented needs cleaning.Lauren P.
Excellent service à la clientèle. No improvements needed. Great staff.DAVID P.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Joy H.
Staff was incredibly friendly and accommodating for changed needs.Miriam P.
Mike was professional and friendly!Kenneth S.
Le client n'a pas laissé de commentaire.Stephen S.
Personnel amical!Kenneth S.
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.Christian B.
Michael was very friendly and did a great job at explaining important things about the rental. The truck was okay in terms of cleanliness. And I was praying the engine would hold up during the drive (sounded strained). Brakes were softer than I was accustomed but the truck has a great deal of miles. It was my understanding the truck was going to NN VA for a well needed PM visit!!micah D.
Le client n'a pas laissé de commentaire.CYNTHIA L.
Le client n'a pas laissé de commentaire.Bonnie E.
Mike was awesome and very helpful. I would ONLY rent from this U-Haul location going forward. Thanks againJeffrey C.
The location manager was outstanding. She was personable and professional. She provided an email with the turn-in receipt. I will most definitely use this location when I rent the next U-Haul.socorro A.
The Attendants, were knowledgeable, attentive, and very nice! :)LYDIA B.
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