Customer Reviews for Ironbridge Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

The lady behind the counter was simply awesome. Best rental experience ever.

Évaluation :

5

Very friendly and helpful!!!

Évaluation :

5

The customer service was great!!

Évaluation :

5

Just keep doing what you guys do best. Totally satisfied...

Évaluation :

5

Everything went perfect and staff were very helpful.

Évaluation :

5

Gentleman who assisted us with rental checkout was helpful and very pleasant.

Évaluation :

5

Tammy was awesome thank you!

Évaluation :

5

Great customer service!!!

Évaluation :

5

Very nice and helpful. Would recommend.

Évaluation :

5

Everything was great. Couldn't ask for a better experience. Your manager, Mike, made it all happen! What a fantastic representative of your company. Thanks, Mike

Évaluation :

5

Michael was very helpful. He assisted me with parking the truck with the tow dolly attached which was very difficult for me to back up and park. The facility was beautifully decorated and very clean. His attitude was very warm and inviting. I would recommend them to anyone.

Évaluation :

5

Mike was pleasant and helpful.

Évaluation :

5

Very easy to book online. Representative was very nice and friendly when picking up vehicle.

Évaluation :

5

Nothing it was an awesome experience

Évaluation :

4

Quick return and no additional paperwork!

Évaluation :

5

Nothing! Mike was excellent !! Had patience with changing my time and explained everything in great detail! We had an AWESOME experience and if we every need a U-haul or storage we know where to come !!

Évaluation :

4

Everything went okay. I was just charged 7 $for fuel when I left it where it was when I picked it up. I'm glad I took pics. The receipt I got had the fuel showing less than what it really was. I noticed the previous customer who was in front of me, he was charged for fuel and I'm wondering if the same happened to him.

Évaluation :

5

Great guy so helpful and friendly . He was wonderful

Évaluation :

5

Nothing at this time. Customer service was exceptional!

Évaluation :

5

Power windows in trucks

Évaluation :

5

Tammy and the rest of the team at Vigilent Self Storage are all very customer oriented and do a great job making you Uhaul Rental easy and fast. Thanks Guys for a job well done!!

Évaluation :

4

The trailer had one marker light missing on drivers side, and 3 inch cut in floor. The agent said it was all he had available. Also the rental was to Chicago which the contract said was for 4 days but the date of return was the next day.

Évaluation :

3

Absolutely do not rent unless your life depends on it. I rented a 19,99 $ uhaul that costs me 68 $with 14 $insurance. I had until 4:45 to return. Traffic was horrible and I arrived at 5 $:12. They literally charged me for an extra 49,22 $. Will never use this place again! A rip-off! I've NEVER experienced this with Uhaul ever before!

Évaluation :

5

TAMMY WAS AWESOME!!!!

Évaluation :

4

The truck had standing water in the back, and the air conditioner did NOT work, which was NOT a good thing, since the temperature was about 100 on Saturday, July 18. My son was the one driving the truck, and he had to pull over because he was overheated ~ he actually had to call 911. The first responder said it was actually hotter in the cab of the truck than it was outside!

Évaluation :

5

Nothing as of right now. I thought Nina Jazelle were great in getting my pick up correct.

Évaluation :

4

Better directions for key pickup

Évaluation :

5

The AC stopped working on a very hot day. I needed the workout anyway.

Évaluation :

5

Great location and service.

Évaluation :

4

The truck felt off alignment with a wobble and the check engine light was on. Besides that the staff was amazing, Tammy is a talker but provides excellent customer service

Évaluation :

5

Jazzelle and Tammy were extremely nice. They made my moving day very pleasant.

Évaluation :

3

I couldn't return in the truck using the app. I tried multiple times to use the app and it would begin the return process, then kick me out and make me start over. The app could be convenient if it actually worked. Thankfully this location still allowed me a contact free return. They did a good job.

Évaluation :

5

Great Servicr

Évaluation :

5

Excellent customer service

Évaluation :

5

This location was fantastic. Very friendly staff and I was in and out and on the road in no time. Would use again. Jazelle was the friendliest Uhaul staff member I have ever dealt with.

Évaluation :

5

I needed a truck in 15 minutes and they made it happened Thank you UHaul

Évaluation :

5

The Ladies in The Office Were Very Nice and Very Helpful... Tammy had EveryThing Ready For Me When I Got There

Évaluation :

5

This particular u-haul was in great condition drove like it was new appeared to be well maintained. The u-haul we rented a week before this had some serious suspension issues felt like a wooden rollercoaster and misfired like son of a baconator - It went through 1/4 tank in less than 7 miles. Summary: you wont know what ya got till your halfway down the road

Évaluation :

5

I was pleased with the updates and the service at your local. I willl use your company at that location for the future.

Évaluation :

5

Good service already.

Évaluation :

4

I reported truck condition to the staff.

Évaluation :

5

This location improperly charged me 6,38 $ for eazy fuel. I picked up the truck with about 3/4 tank full. Drove the truck for about 28 miles. I used approximately a gallon and half worth of gas. I returned the truck with the same amount of fuel, about 3/4 tank full after I filled 1,8 gallon of gas for 4,00 $. I left a copy of the receipt in the truck. I'm very upset with this agent at that location. I have pictures of gas level before and after use to proof my claim. I want my refund of 6,38 $ because that's unfair to me.

Évaluation :

1

Mileage was too much. If I knew about getting charge later I would never have rented the equipment. Also put 20 dollars of fuel in the truck and only had it for 3 hours. Never again

Évaluation :

5

No comments,

Évaluation :

5

Tammy and the rest of the staff at Ironbridge Self Storage are very knowledgeable and easy to work with. They make the contract process work. I feel if the system uhaul uses for rental is very cumbersome but the staff at this location works hard to make for a good customer experience. I have used this location several times and they will continue To be my”go to” location for Uhaul rentals as long as they have what I need. Thanks for your great customer service!

Évaluation :

5

Nina is Great ;D

Évaluation :

5

Tammy was great, very polite and courteous.....A wonderful human being. The lady at the U-Haul on Jefferson Davis Highway is not very friendly or polite .....

Évaluation :

5

Super friendly, and extremely nice and helpful. Will definitely go back to rent or return to them. Tammy was especially a delight. Thank you for having such happy employees !!

Évaluation :

4

I was pleased with the way Tammy Hamrick handled my experience in dealing with the rental process. Job well done.

Évaluation :

5

This location went above and beyond to help me out because the actual u haul locations are shitty. They treated me like an actual human being and understood exactly where I was coming from when corporate you couldn't.

Évaluation :

3

I scheduled to pick up the truck before opening hours and was assured that the process would be seemless and that I would receive a text message from UHAUL with instructions on what I would have to do to drive away with the vehicle. I also completed the Express Check-In process online the day before pickup. I never received a text from UHAUL, but the local rep did give me the code for the lock box at the location, which allowed me to get the truck and drive away. Approximately 2 hours later I received a voice mail from Ironbridge Self Storage informing me I had to return to their location and complete the check-out process or the vehicle would be considered stolen. This put me behind by about three hours and added miles to the limit allowed by UHAUL that put me over the mileage limit.

Évaluation :

5

Please tell Jazelle that I appreciate her service. She made my experience worthwhile & put me at ease. Merci.

Évaluation :

5

Returning rental was effortless.

Évaluation :

3

I waited an hour to get a truck. Service was poor. No apologies, very nonprofessional.

Évaluation :

3

They need to invest in trailer connection lifts, shouldn't have to lift from the ground onto truck