Le client n'a pas laissé de commentaire.ADAM S.
Customer Reviews for Ironwill Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, OH 45177
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I confirmed at least three times that there would be an appliance dolly and there wasn't. i have tried to call your 1-800 number repeatedly and never get through. i deserve a refund for at least the dolly. i also had to drive 30 miles away from the nearest Uhaul place and pay for the extra gas for the truck. Every time i use Uhaul i say this is the last time but this is definitely the last time. don't know how i would be expected to move appliances without a dolly when i paid for and confirmed it three times!Pete H.
Very easy transaction, friendly service. Got the right truck to fit my needs.ERIC W.
We requested a dolly but one was not in truck at pickup. I called customer service and she was removing it from order but I'm still being charged $21 for it. Also the wrong truck keys was in the lock box causing a huge delay for us.April M.
Le client n'a pas laissé de commentaire.CAROL E.
Le client n'a pas laissé de commentaire.Jordan L.
Le client n'a pas laissé de commentaire.PREYASH P.
Bluetooth. Air-ride. Everything else was excellentCALEB H.
Le client n'a pas laissé de commentaire.Lola K.
Le client n'a pas laissé de commentaire.LOLA K.
Le client n'a pas laissé de commentaire.HOLLY G.
She told me that she could not accept the tow dolly at her location. I asked her was I supposed to piggyback it someplace else. That address was my dropping off place for the truck and tow dolly. I have received a email saying all equipment is returnedNola R.
Le client n'a pas laissé de commentaire.Charles O.
Great placeDOUGLAS S.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.KENNETH F.
Le client n'a pas laissé de commentaire.JESUS Y.
Le client n'a pas laissé de commentaire.DEREK W.
Le client n'a pas laissé de commentaire.Patrick R.
Clean and sanitize your trucks the one I used smaald like a wet dogTIMOTHY R.
Le client n'a pas laissé de commentaire.Duane H.
The glass windshield had a big crack when we received it. Seems very unsafe honestly. If too much pressure from driving it'll shatter I am sure. That needs replaced. The breaks were awful. Had to stomp on them to break. And the steering wheel / tires weren't aligned at all. The uhaul we had wasn't great.Courtinee M.
Le client n'a pas laissé de commentaire.Jennifer H.
There was no one there to ask questions does dropping off a something and therefore you have questions to ask and no you have to get online to get your response which is poorlySandy K.
Le client n'a pas laissé de commentaire.RICHARD D.
Same as above.Lawrence R.
Le client n'a pas laissé de commentaire.Lawrence R.
Le client n'a pas laissé de commentaire.charity S.
Le client n'a pas laissé de commentaire.Tiffany L.
Good serviceCYLE R.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Heather H.
He was great and very friendly.James J.
Le client n'a pas laissé de commentaire.Terri B.
Same experience. Nobody there to handle Business, signs say close at noon, at 11:45 the guy next door says he might be at lunch, so I left and rented elsewhere. Only returned here Because it's close to home. Worst uhaul Experience ever!Kassie F.
Rude and not professional! Needs to have a sign specifically for U-Haul return parking.Nicholas M.
Le client n'a pas laissé de commentaire.Roberta E.
The windshield needed to be washed. Shane was very pleasant.rochelle F.
I was charged for an appliance dolly that wasnt in the truck. I tried to contact Uhaul but the wait times were ridiculous when you are trying to move.Andrew M.
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.Vickie S.
Dont allow a location for pick up when you know the truck wont be there when required.kim B.
The only problem I had returning the trailer was. I was sent to the wrong address. After finding the location they done a great job returning the trailer.david S.
We returned the truck clean and was charged for cleaning. We removed any and all trash if any and swept the truck out. We were told if truck was clean we would not be charged for cleaning. Sad!!Robin H.
Le client n'a pas laissé de commentaire.Jeremy C.
Easy, enjoyable experience. Will be renting from here again soon.Jason F.
Le client n'a pas laissé de commentaire.Christina W.
Le client n'a pas laissé de commentaire.Tiffany W.
Le client n'a pas laissé de commentaire.Steven W.
The only issue with ironwill is the lack of lighting at the drop off location.JACOB W.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.Beverly J.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Matt N.
Le client n'a pas laissé de commentaire.Bryce W.
Le client n'a pas laissé de commentaire.Carol E.
Le client n'a pas laissé de commentaire.Rebecca S.
The online process to get the lock box key was not working so we called Uhaul and spent 30 minutes trying to get more information. We spoke to a representative who did not understand what we were trying to accomplish. Toward the end of the call (after 25 minutes of being put on hold and speaking with him), he asked â€œSo what do you need help with again?â€ The whole process was long and cumbersome. By the time we got the lock box code, we were 40 minutes into the 6 hours we were allowed to use the truck. We will not being using Uhaul again unless the issues are resolved.Whitney H.
Le client n'a pas laissé de commentaire.Darrin P.
Le client n'a pas laissé de commentaire.SCOTT H.
i was charge two times for the u haul 117,87 on the 5th and 117,87 the 6yh now please give one backdorothy J.
Explain pick up process betterSummer R.
Be open!! I specifically did not want to use the phone to drop it off!! At least my son was with he and he took care of what they wanted, I don't know what I would have done without him. The web site said it would be open. Was not happy with the whole experience!!David R.
Le client n'a pas laissé de commentaire.jim T.
Le client n'a pas laissé de commentaire.Sean S.
The drop off location was closed so we self dropped with the uhaul app on our phone.Laura K.
Le client n'a pas laissé de commentaire.Robert D.
My husband picked up the truck and neither he nor employees checked the milage, he lied and told my husband that I had booked it with the additional Insurance. Canceled my reservatation so he could start a new one with the insurance. My husband paid, we kept it for an extra day. Go to take ot back and had to have a long discussion with the employee, who was excellent. Map quested our house it was maybe 0,5 miles from U-Haul our new house was aprox 0,5 miles from our old house. Check in and the milage said we went 60 miles. Luckily the nice man remembered the truck had gone for repair the day we picked it up and realized the milage had not been updated. We were lucky that man was there because he corrected our miles and charged us appropriately. So we pay get or receipt and go home. I look at the receipt and the man who rented the truck PRE CHARGED us for 20 miles. So we ended up paying for 20 in advance plus what we calculated the extra mileage was. So the older man ripped us off but the other gentlemen actually looked into the situation and fixed most of the problem. We still ended up paying for 20 extra miles but I was just glad it wasn't 60 so I am leaving it alone.david F.
Le client n'a pas laissé de commentaire.richard L.
Check in rep very pleasant and helpfulDarrell B.
Le client n'a pas laissé de commentaire.Jeffrey R.
Nothing exceptional about this repair shop that rents U-Haul, had to wait until a mechanic was available.Angela H.
Quick, friendly service. Will use again in the future.Chirs N.
Le client n'a pas laissé de commentaire.john H.
Le client n'a pas laissé de commentaire.john H.
I paid 100 dollars for overnight. Now they are trying to charge 250 some more. This can't be right.june J.
Very easy to get to. A large drop off area for uhaul vehicles.Jeffrey H.
Friendly staff and very helpful!Ashlyn T.
Customer service here was excellent.Sean V.
Le client n'a pas laissé de commentaire.Carrie S.
Excellent customer service....no improvement needed.Nancy H.
They were very friendly.Alicia D.
Have purchased extras already in the truckRonnie T.
Le client n'a pas laissé de commentaire.Shawn G.
Le client n'a pas laissé de commentaire.Ernest R.
Le client n'a pas laissé de commentaire.bob H.
When I showed up it took 15 minutes to even find someone. Then it turns out the trailer I rented (6x12 utility) wasn't there. So I had to rent the 6x12 box trailer. Finally got out of there an hour after the time I requested. Now this morning I received the bill for a 2 day rental. I rented Saturday and returned Sunday. Very displeased with how this is managed. Somehow there is always a last minute change every time I rent from uhaul. It's very annoying.Nick C.
Keep doing what you are doing. Great job.sheryl C.
This place takes the last penny you have! I will never use uhaul again!Toni D.
Le client n'a pas laissé de commentaire.Rodney H.
I don't know cause everything was very goodrodger O.
I was having problems with self and the guy came out and helped meTanis M.
Le client n'a pas laissé de commentaire.D. Jason C.
Le client n'a pas laissé de commentaire.TIM T.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Dennis B.
Le client n'a pas laissé de commentaire.mathew S.
Le client n'a pas laissé de commentaire.scott F.