Customer Reviews for Island Self Storage
(Concessionnaire U-Haul dans le voisinage)

125 évaluations

990 Shearme Rd   Coombs, BC V0R1M0

(250) 248-4165

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/16/2021: 10h00 am - 4h00 pm
  • 5/23/2021 - 5/24/2021: 10h00 am - 4h00 pm
  • 5/30/2021: 10h00 am - 4h00 pm
  • 6/6/2021: 10h00 am - 4h00 pm
  • 6/13/2021: 10h00 am - 4h00 pm
  • 6/20/2021: 10h00 am - 4h00 pm
  • 6/27/2021: 10h00 am - 4h00 pm
  • 7/1/2021: 10h00 am - 4h00 pm
  • 8/1/2021 - 8/2/2021: 10h00 am - 4h00 pm
  • 9/6/2021: 10h00 am - 4h00 pm
  • 10/11/2021: 10h00 am - 4h00 pm
  • 11/11/2021: 10h00 am - 4h00 pm
  • 12/24/2021: 9h00 am - 1h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 9h00 am - 1h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(250) 248-4165

990 Shearme Rd
Coombs, BC V0R1M0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/16/2021: 10h00 am - 4h00 pm
  • 5/23/2021 - 5/24/2021: 10h00 am - 4h00 pm
  • 5/30/2021: 10h00 am - 4h00 pm
  • 6/6/2021: 10h00 am - 4h00 pm
  • 6/13/2021: 10h00 am - 4h00 pm
  • 6/20/2021: 10h00 am - 4h00 pm
  • 6/27/2021: 10h00 am - 4h00 pm
  • 7/1/2021: 10h00 am - 4h00 pm
  • 8/1/2021 - 8/2/2021: 10h00 am - 4h00 pm
  • 9/6/2021: 10h00 am - 4h00 pm
  • 10/11/2021: 10h00 am - 4h00 pm
  • 11/11/2021: 10h00 am - 4h00 pm
  • 12/24/2021: 9h00 am - 1h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 9h00 am - 1h00 pm
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN K. 
Évaluation :
5

I was blindsided to learn that I was UNABLE to take my rented truck unless I PAID the debt of a Driver I put on the rental. The info was in the system long before I arrived. This is an illegal practice. Uhaul holding a Move hostage knowing that plans can't change in an hour. Pathetic on UHAUL policy. I expect every penny back. They also charged me USD$'s on the debt of said driver. Sneaky and greasy of them. Location itself is fine. but UHAUL has weak ethics

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Friendly and knowledgeable staff, truck was ready for me when i arrived. absolutely excellent service. Thanks again

Ken H. 
Évaluation :
5

Friendly, knowledgable staff, clean equipment.

HOVARD H. 
Évaluation :
4

The geo coding is off for uhaul self directed. I had to drive a little bit past the uhaul location for the app to work. The van stunk like febreeze or liceall. Odd the whole phone call a friend thing. Odd that the van was not full of gas. The van was great. Worked fantastic. Merci.

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth H. 
Évaluation :
3

Perhaps a better safety inspection. Was not the cleanest either. Stains and such. Like I said, it got the job done

ERIC T. 
Évaluation :
5

Great people at this location.

GRAHAM R. 
Évaluation :
5

All good

Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry F. 
Évaluation :
5

Very nice people to deal with.

Christopher L. 
Évaluation :
5

Great staff. Very helpful.

MARGO M. 
Évaluation :
5

Pick up process was quick and easy!

TRISTAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo S. 
Évaluation :
5

They were amazing! Extremely apologetic for experience and very kind. They were also quite upset that pick location sent them such a terrible vehicle. If it weren't for these fine people I would be on the phone right now demanding a refund

james H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthias N. 
Évaluation :
4

If your going to be late from dropping off the truck, be courteous to let them know right away. They'll look after you! Thank you, Island Self Storage.

Marie W. 
Évaluation :
4

Very quick pick up and a friendly, efficient customer rep. The vehicle was clean and as expected. All the Good boxes got ticked for this rental.

FRANK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON L. 
Évaluation :
5

I've reserved equipment at other uhaul dealers and found it unavailable upon pickup. They said the reservations were just suggestion. (langford). This location was awsome. The equipment was able to be reserved; even with a mix up due to address changes on my credit card causing minor issues. The equipment was available, ready, and they were very friendly and seemed to appreciate our business even helping hook up the trailer and un couple it at the end of the day (which was pushing their closing time.

JOSEPH D. 
Évaluation :
5

The app check in did not work for this location. Luckily the operators opened 2 hours early and let me rent the truck earlier

BRIAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYA D. 
Évaluation :
5

No improvements necessary. The couple who run the place were wonderful. They made the process simple and fast.

Kayla M. 
Évaluation :
5

Don't change

KOOTCHIE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle W. 
Évaluation :
5

Nothing, Service was excellent and people where great and very helpful.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

It was a real pleasure dealing with Theresa, Charlotte, Bert and Amber. Excellent service by all during a very stressful move. Thanx so much! Best regards Kootchie

KOOTCHIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynnelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

hard on fuel

jack M. 
Évaluation :
5

Great staff. Real good experience.

MARTIN P. 
Évaluation :
5

Nice friendly helpful folk. Thank you Bert, Charlotte, & Amber.

ARTHUR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Fuel level should be full when picked up. Makes it easier to refill. When I picked up the truck this time it was just over 1/2 on the gauge, which makes it difficult to ascertain how much to put in when returning the vehicle.

MICHAEL S. 
Évaluation :
5

After leaving the location I experienced a lighting issue with the trailer. I called and updated the retailer. They were very understanding and granted me a few extra hours the next day to complete my move in daylight. I had no clearance lights and was unable to transport my loaded trailer in the dark. I am very happy with the service and will always strongly recommend Uhaul to others.

todd B. 
Évaluation :
3

Have equipment that works

Melanie H. 
Évaluation :
4

All went smoothly! Thank you to the Uhaul staff who made the experience pleasant and easy!

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Great friendly service

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Very friendly and helpful. I was concerned that When I filled up the truck it took almost 23 $and I had only driven 30 miles. The Gauge showed full when I pulled into the gas station so I wonder if the last user didn't fill it up or the gas gauge isn't working.

PATRICIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

I believe when you order a vehicle from a authorized uhaul agent(where my temporary storage locket was) then that is were i should be able to get my vehicle not were travel from the pick up location back to my locker only adding mileage. The rate advertised should mention that the mileage rate is double the government mileage rste.

RODNEY W. 
Évaluation :
3

Better pick up and drop off process. Far too convoluted with too many steps to pick up and deliver. We selected a truck for pick up at 8pm because we have little children and it worked best for us to load the truck at night... unfortunately there were no working lights in the cargo area.

Dayton F. 
Évaluation :
3

Update the website so I can only select trailers vehicles etc that the location I have selected actually carry. Hated having to rebook multiple times because of the website's misinformation.

NORMAN W. 
Évaluation :
5

Very friendly and helpfull!!!

glenn N. 
Évaluation :
5

Very friendly

Jane B. 
Évaluation :
5

I was disappointed the computer system only allowed the employee to choose one drop off location at the final destination. She was very frustrated knowing this location was not at all close and in fact was outside of the city of where I was going. This meant I had to call in on arrival, which worked out perfectly getting a reasonably located location, but made me nervous given our tight turn around time and this should have been able to be avoided.

KIMBERLEY B. 
Évaluation :
5

Despite a power outage and a false start I had an excellent experience with this outlet. The staff were friendly and helpful.

Mark N. 
Évaluation :
5

Very clean super friendly ma and pa kettle kind of people. Really helpful.

Christopher E. 
Évaluation :
1

Don't change their plans without letting them know first.... perhaps see if it's going to interfere with your moving plans, have the things ready when the person gets there, don't give three or four different quotes

sandra B. 
Évaluation :
5

Very pleasant and helpful, I could not navigate the return drop-off on the U-Haul web site. There was an additional day rental which should have come with additional milage but the system again was not easy to navigate. Overall a positive experience.

LINDA O. 
Évaluation :
5

Friendly helpful staff :)

DEIRDRE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

St Clair G. 
Évaluation :
5

We have no suggestions for improvement ! Amber was super! Very professional and so friendly and kind! She went above and beyond to help us and we will definitely recommend your service and facilities to everyone we know!

Jean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie H. 
Évaluation :
5

Thank you for making the process very convenient. Very good price and friendly owners Much appreciated.

jason L. 
Évaluation :
5

The people at the Coombs location were very professional and accommodating. At the Grandview location the lady was uninterested in taking care of business and was more interested on being on her cell, dog jumped up on counter. Unclear that this is satellite location, phone message says "This person is unavailable". I have dealt with your North Vancouver location many times with good experience, but this Grandview location represents your company very poorly.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Best run U haul location professional, friendly, helpful and knowledgeable. Nothing to improve here 10 / 10

EVELYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

the most kind people I have ever run into, Bert and the lady were so very nice and proficient

lisa P. 
Évaluation :
2

The attendant said they could not do anything for us as they were the 'agent' and to contact UHaul - my essential concerns were: 1 Customer service was not 'pro-active' in both locations 2 Rate was expensive and we only needed for 3 days but were charged for 4. 3 Trailer was dirty inside - we cleaned it and left it in better condition.

Jane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
5

Awesome.

MICHAEL C. 
Évaluation :
5

staff were very helpful and friendly, was a super breezy experience. my new go to location.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Very helpful. We definitely had a good experience from start in. Moose Jaw to the drop off in Coombs.

daryl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold C. 
Évaluation :
5

Very friendly & efficient service. I would definitely recommend.

LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

What great people at this location! Very helpful and friendly, highly recommend.

Keeley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis G. 
Évaluation :
5

Thanks so much for helping make the move to my first apartment super painless. :-)

Dawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat A. 
Évaluation :
5

Shearme was an excellent pickup location and fast,friendly service..

Mark P. 
Évaluation :
5

Very accommodating and a pleasure to do business with. Will certainly be back. Merci.

EWEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

I would and will recommend this location. They went above and beyond. They deserve a bonus and a raise

TAMARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT K. 
Évaluation :
5

Nothing more, thanks for being so friendly

JAE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair B. 
Évaluation :
5

Great service! Very friendly staff. Clean location!

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine B. 
Évaluation :
5

Great helpful people

trevor F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Contract shows unit returned at 1:28 hen it should be 12:28 pm. Probably a glitch. Great people to deal with.

Ewen H. 
Évaluation :
5

Nothing. Went seamless

Stewart Bruce B. 
Non reviews have been submitted for this location.

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