Customer Reviews for Island Woods Performance
(Concessionnaire U-Haul dans le voisinage)

75 évaluations

1186 Douglas Pike   Smithfield, RI 02917

(401) 309-0396

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(401) 309-0396

1186 Douglas Pike
Smithfield, RI 02917

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
3

Brian was very efficient and friendly. A good experience.

DONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oldemiro L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDER R. 
Évaluation :
1

Uhaul sent me to this location to pick up the truck, which is 30 min drive away from the pickup location I selected originally with 1 day notice. And I'm not compensated for the gas cost to drive the extra 30mins, it's an awful experience with Uhaul. The driveway of this location only allows one car to pass at a time, it's too narrow and dangerous

Baolin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S. 
Évaluation :
4

Goof experience.

Vincent C. 
Évaluation :
1

When we picked up the truck it had the incorrect mileage online. We took a picture of the actual mileage used the truck and returned it after driving 17 miles when it said we would be charged for 600 we filed a complaint with uhaul. They said someone would contact us and no one has for several days and now they are trying to charge us 700 dollars.

Curtis M. 
Évaluation :
5

Brian was very professional and had the truck ready and running for me when I arrived to pick it up. I would highly recommend him to anyone looking to rent a uhaul. I will use him in the future.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

Island Woods got me the truck with out any problems

Jeffrey S. 
Évaluation :
5

Due to no fault of the owner, the computer software seemed to be not working and very slow. Besides that everything was great!

Nicole L. 
Évaluation :
5

Brian was awesome. Made the rental prompt and professional. I highly recommend using this location.

mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Awesome customer service...unfortunately they didn't get the truck in time to clean it before I arrived for pick up.... not their fault..

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

The Truck needs to have a better ride. Any bump small or large in the road jolted us. Not sure if all your trucks are like this, but if they are you should change the shocks.

Edward S. 
Évaluation :
3

Key drop box broken, it should be fixed so customers can drop their keys without concern they may end up in someone else's hands.

Christine D. 
Évaluation :
5

Nothing, everything was perfect.

Al S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jena D. 
Évaluation :
5

Brian was very helpful even called me to ask what time I would be arriving so he would be ready for me. Hooked me up and made sure I was safe to go. On the return trip again he was very personable. I will be using this location again. Thanks u haul for having a great service.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDINO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
1

When dropping off the uhaul the place was closed so I left the key in the slot provided for uhaul rental keys. I did not use the amount of mileage we estimated at time of pick up, the graph of the gas gauge was incorrect but I had no choice but to put that much gas in the uhaul, the amount that the graph showed, I never received the credit for unused mileage. Matter of fact I never even got an acknowledgement of the uhaul being returned by me. I will not use this location again. I only had the uhaul for about 5 hours but had to pay full price for rental for the 1 full day.

CATHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas B. 
Évaluation :
3

Rate for 4X8 enclosed trailer from SC to RI was 45,00 $. cost for same size trailer from RI to SC was 182,00 $. Hugh difference! Your customer service told me it was a "supply and demand" pricing. Why should the consumer pay such a high price for the very same situation? I would go to another company but U-Haul has the corner on this size trailer. I will try to buy one before my next trip.

Ken G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

I cannot believe you charged me an extra 40 $because I night dropped on Sunday and you didn't check it in until 9:45AM on Monday, thus causing an extra charge for a "day" because I picked it up at 7:30 AM on Saturday. REALLY?????? That's bullshit.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Boyd B. 
Évaluation :
5

Your representative offered fantastic customer service. It was an excellent experience.

LANCE W. 
Évaluation :
3

Please make sure the trucks are clean before being rented again. There were mouse droppings, drywall pieces & parts of tools left in the truck, not the cab, from the previous user. We took pics before we used the truck.

Natasha B. 
Évaluation :
2

Post that you need to pay mileage and gas! 19,95 gets very expensive fast!!

NANCY M. 
Évaluation :
5

truck was full of dirt/soil and leaf debris.

Meaghan M. 
Évaluation :
5

keep on doing what he does he was very helpful and explaned what to do thank you it was a pleasure doing bussines there

George B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

We were very satisfied.

Peter B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike J. 
Évaluation :
5

Great customer service!!!!

Paul P. 
Évaluation :
2

I understand that the place is going through a change in appearance, but make sure you have a working printer please. It took a long time to print!

Tammy C. 
Évaluation :
5

Merci.

Elaine B. 
Évaluation :
5

This location where i picked up the truck was awesome i would recommend this location to my friends and family

SHERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
4

Quick, easy service

Bart Z. 
Évaluation :
5

The owner was friendly and accommodating. I am a small business and will be using this location for all my moving needs.

Robert G. 
Évaluation :
5

None at this time.

RUSSELL L. 
Évaluation :
5

Both my GPS device's showed this address about a mile down the road.

PAUL S. 
Évaluation :
4

not to much nice rep at location very helpful and friendly

Russ B. 
Évaluation :
1

Was no drop off box location. Waited a half hour before I could drop the uhaul off to a guy that said he worked there.

JORDAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE S. 
Évaluation :
5

Prompt and courteous service. Look forward to doing business with you again.

PAULA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY P. 
Évaluation :
5

Improvements? Nothing, Brian (owner) was more than helpful in keeping me on schedule and giving the best offer with appropriate insurance coverage he could provide. I move a lot of small equipment and having a trailer available is a great help for such a low cost. I'll be back often. Thank you!

MICHEAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Brian went out of his way to be helpful and we appreciate that.

KRISTINE D. 
Évaluation :
4

It was a little difficult to spot the sign by the road (but obviously we DID) but the staff was very friendly! The vehicle was perfect (better than expected)!

ANDY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry N. 
Évaluation :
5

Very satisfied, will use again when needed.

Ernest S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHLEEN N. 
Évaluation :
3

I was charged for going 21 miles over the allocated mileage of 155 miles. The location that was listed as a dropoff was incorrect. I did not see the location when i looked for it and traveled 5 miles down the road looking for it. When I couldn't find it I called the 800 number and they told me that where it was so I drove back to where it was supposed to be and it wasn't there. I stopped to ask directions for it and was lucky enough to find someone who knew where it was. I probably drove the extra 21 miles that I was charged. If I didn't I should be credited for those miles just because your website and 800 service were both wrong. The 800 service and website both say that the location is at the corner of Highway 278 and 61. It isn't there. It is at the location above which is about two miles away and is on business 61. Had I not found someone who knew where it was I would have put on many more miles looking for it.

NORMAN C. 
Évaluation :
2

The vehicle smelled like smoke...later discovered the ash tray had not been emptied..had to do that myself.. Also, was quoted one price until 7pm on the day it was due back...when i returned the vehicle...First he tried to charge me for 4 days. I had it for two...then the guy charged me for an extra day for being 30 mins late. It was 7:30pm when I returned the vehicle. He also charge me 10 $cash for gas even though the gas was filled to the same level I received it. It took him nearly 30 mins to check me in...I would like to be refunded for the extra day he made me pay. Would not use this location again.

SARA N. 
Évaluation :
2

Agent appeard to be sole employee at gas staion/convenient store. He was freindly, but I had to wait while he waited on customers purchasing store items or gas - continual interruption in the rental process.

Reggie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACK C. 
Non reviews have been submitted for this location.

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