Kim Laney was very nice and helpful. Pickup and return process was very easy and smooth.MICHELE F.
Customer Reviews for IStorage Castle Dr
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Madison, AL 35758
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h30 am à 5h30 pm
- Sam : 10h am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make the checkout process much easier.Josh V.
U-Haul graciously asked me for a review. However, they NEVER sent me a reservation confirmation or receipt. The app for dropping off the rental after hours was decent. Except that when the pricing and passcode for the key drop off appeared, it stayed on screen for less than 10 seconds. Not long enough to screen shot or memorize the passcode. And NO email with the receipt was received. And there is nowhere in the app that I can find a receipt. In this age of online business, this is a HUGE failure.CHERIE C.
Le client n'a pas laissé de commentaire.Timothy S.
Clean the vehicleQuintiila W.
Le client n'a pas laissé de commentaire.Cari B.
Le client n'a pas laissé de commentaire.Holly W.
Le client n'a pas laissé de commentaire.Todd Q.
Nothing everything to include the service was excellent.Brian H.
I was able to schedule a cargo van online the day before pickup...it was super easy and convenient. Everybody went out of their way to be friendly and helpful...thanks!Elizabeth A.
Le client n'a pas laissé de commentaire.CAMERON K.
I did not make my reservation for this location and was never informed that it had been moved here until I showed up this morning at my originally requested location only to find out I had to drive across town to get the van I needed. I rated the location just fine, but Uhaul's overall service was poor.Scott D.
Cleaner vehicle.John S.
Kim Laney made my reservation and checked me back in. She was professional and efficient. I give her and the rental location 5 stars Jim Rutkowskijames R.
The outside of the van was filthy but the inside was ok. The process to reserve and rent was lengthy and redundant. The agent at the location asked lots of the same questions I had already answered as part of my reservation. She did no know you could add an additional driver. We were not allowed access inside the office without a mask but there was another employee that came in smoking with no mask on.Cathy W.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Giles M.
Kim saved the day at iStorage. So helpful!JORDAN S.
Please check tires on all of your rentals. ThanksLouvina G.
Agent was friendly and professional. Very accomodating in helping me get started.ROY R.
The location and service rep were great, however, the uhaul was NOT great. The gas gauge is broken and would not register the amount of gasoline we put into the tank and therefore we overpaid by 3x what we should have for the usage. Were an active duty military family who live and work in a community with lots of others who move frequently. We will not be recommending this location or its uhaul. Fix your truck and its gas gauge!!!!!!!!Brian K.
Le client n'a pas laissé de commentaire.David H.
Kim was an amazing person and manager. She even walked me to the UHAUL in the rain with an umbrella. She went over and beyond my expectations. Thank you so much!ANDREW S.
Le client n'a pas laissé de commentaire.Mary J.
Folks there were very nice to work with on the rental. The truck was very clean.Jonathan F.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.SAMANTHA L.
cab of truck was not well cleaned...sticky spills on floor...myron C.
I see no need for improvement. This was easy as can be. Paige was awesome to work with as well!ricky S.
Dropped off a small iPhone found on the dashboard with the key.linda W.
When I arrived to drop off the truck, there wasn't any clear information on where to drop the truck off. There was only 1 car parking spot and the truck wouldn't fit there. The area wasn't well lit. The next day when I went to sort things out, the lady that helped was very helpful and we got things straightened out quickly.JD C.
Le client n'a pas laissé de commentaire.LaTerra S.
Le client n'a pas laissé de commentaire.Tammy B.
Le client n'a pas laissé de commentaire.Daniel W.
This was my second excellent rental with you this year. Thank you so much!Johnny M.
Le client n'a pas laissé de commentaire.Ashley R.
Le client n'a pas laissé de commentaire.Martha P.
Le client n'a pas laissé de commentaire.Phillip Z.
Le client n'a pas laissé de commentaire.Greg P.
Was called the day before that the vehicle was confirmed and available. The mobile pick-up process was quick and efficient. Would definitely use this location again for future needs.calven S.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.cindy C.
Super easy. New van. Excellent!michael K.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Sandra B.
The woman who was at the counter was very helpful and understanding when I told her what had happened. She was very curtious and had ex ellent customer service.Dwayne S.
Great experienceDanny G.
This location was closed when I arrived. It also wasn't my preferred location to pick up my truck (I specified a location then it what changed without any other notification aside from one email). I purposefully picked the location I did because they were open later. I prefer to deal with a human rather than an app. Although the 5 or so humans I did deal with while I had the truck were almost as unhelpful as the app was. I was very displeased by the service I received from all but one Uhaul employees that I dealt with. I was given terrible service & will never use Uhaul again for any moves that I have in the future.Megan E.
Beth provided excellent service.Jack B.
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.VIRON L.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.George B.
Both ladies were very helpfulGeorge B.
Extremely nice and proficient with their tasks. If you need to rent a U Haul this is the place e to do it? Thanks ladies for a simple and easy transaction.Bobby M.
Le client n'a pas laissé de commentaire.Bobby N.
I was charged an extra amount and did not receive a response to my message.Candace W.
The location on County Line Road didn't have what I needed, and they took care of the reservation from there. Will at Castle drive was most helpful also.Richard M.
Nothing! Kallie took great care of me during the entire rental process - wonderful experience. I highly recommend!! Thank you so much, SharonSharon D.
EXCELLENT SERVICE. WOULD USE AGAIN.Jimmy S.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Angela M.
Thank you for such great service. Can't ask for anything more!Patricia F.
Le client n'a pas laissé de commentaire.CEDRIC E.
Have vehicle at location where original rental occurred. Also, most importantly CLEAN THE VAN before it is rented out again.E FOWZIYYAH A.
Le client n'a pas laissé de commentaire.ROXANNE F.
Wow! What a great business! Found them to be very friendly and the drop off was perfection! Merci.Rodney O.
Kallie Jackson was very cordial and excellent to work with! Great rental experience.Tim S.
Not customer friendly company. We wanted to pick up at one location but had to go to another site to get the truck we are paying for. If a customer goes into a place and they accept the reservation then that is where they should pick it up.david L.
Le client n'a pas laissé de commentaire.Kieland B.
The van was in excellent condition and very clean but had a smell that was unbearable. Not sure what had been transported prior to our use but it must have been rotten or dead.Lisa C.
Friendly service, truck was well-maintained and all equipment was ready to go upon arrival. I was in and out within 10 minutes of arrival. Thanks for the professional and friendly environment it was greatly appreciated and helped manage my stressful moving day!Stephen M.
Le client n'a pas laissé de commentaire.Ian G.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.Drew S.
Friendly, quick, efficient, easy and convenient. What else can I say? Well done.Keith P.
Le client n'a pas laissé de commentaire.Eric O.
Le client n'a pas laissé de commentaire.Tom D.
Le client n'a pas laissé de commentaire.Kerry J.
EXCELLENT EVEN WERE THERE A LITTLE AFTER CLOSING ON A FRIDAY.wendy M.
Le client n'a pas laissé de commentaire.richard B.
My 8:30 am reservation was switched to a different location at the last minute, which was 10 miles further from my location. The new location did not open until 9:00 am, so I was an hour late to everything. I would say do not allow booking for a time before the business opens, and do not allow booking for a site if it does not have the vehicle.Jacquelyn R.
Le client n'a pas laissé de commentaire.Lance R.
This is for the location I made the reservation, on Old Railroad Bed in Harvest, Al. The lady that helped me make the reservation was very helpful, checked to other locations to find me a truck on short notice. I truly appreciated her quick actions. She was very nice and made it quick and painless.Kara R.
Le client n'a pas laissé de commentaire.Keith P.
Le client n'a pas laissé de commentaire.Sheryl P.
The manager and the other employee were both very nice to deal and made everything about this process was excellent. I appreciate their fantastic customer service. Thanks againLISA C.
Le client n'a pas laissé de commentaire.Hayden T.
Le client n'a pas laissé de commentaire.Tilden E.
Le client n'a pas laissé de commentaire.Carmillia M.
Le client n'a pas laissé de commentaire.Randy D.
Absolutely amazing experience and your reputation is awesome and polite!Cory B.
I gave this an average rating because the truck was available for our timeframe and the operator of this location was very friendly and efficient, it otherwise would have rated poor. The back of the uhaul had not been cleaned by the previous user. The truck did not seem to be in good repair, it had heavy exhaust and a strong smell of gasoline. I don't know if it's related, but when I went to fill up the truck it required 26 $dollars (2,19/gallon) and I only drove a total of 21 miles and the truck didn't idle for a long length of time (no more than a minute or two on starting or stopping). I was sent a copy of my receipt but it was unreadable so I had to go by to pick up a copy. My original rental location called me the day before to tell me no trucks were available so I had to pick up from a different location. The lady that did the rental was very friendly and professional, but when I told her about the amount of gas required to return the gauge to the correct reading, she then informed me that that truck had had a some issues with the fuel gauge. For a company that REQUIRES you to put the same amount of gas back in the vehicle or face punitive measures, this was either criminal or very deceptive. Overall, I felt this was a negative renting experience.Tara M.
Le client n'a pas laissé de commentaire.Teri A.
Everything experience was excellent thank you .Charlene J.
Le client n'a pas laissé de commentaire.edward H.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Michael W.