Évaluations des clients IStorage Chantily 8009

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de IStorage Chantily 8009

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MICHELE N.
Évaluation :

Previous renter left her belongings that I had to dispose of which I still have not been contacted for a resolution. Also, I rented an appliance dolly that the location does not carry. Just inconvenienced all the way around. Spent the first two hours of my rental trying to find someplace to dispose of a 26ft truck full of boxes left that could've been COVID exposed. Then had to find an appliance dolly that should've come with the rental!! Very disappointed!!

GABRIEL T.
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Le client n'a pas laissé de commentaire.

JOSEPH C.
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Overall I rate the rental process at this location a 9+. The truck was clean and well maintained. I checked in using the 24/7 self checkin process. The only issue I had was once I was cleared to retrieve the key, it took a while to get the lockbox open using the code that was provided. I lost about 25 minutes trying to complete the process.

Kristi H.
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Le client n'a pas laissé de commentaire.

Darrell R.
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App is terrible and didn't work both times I tried to use it ( pickup and dropoff). This needs to be fixed by uhaul or eliminate the app.

Darian M.
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Le client n'a pas laissé de commentaire.

Dwayne B.
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I just wanted to say how pleased we were with UHaul during our recent move. I needed the truck for an additional day and the staff was super friendly and helpful in meeting our needs. Overall we had a really great experience. Thank you!

Farante P.
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Le client n'a pas laissé de commentaire.

Spaulding S.
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Le client n'a pas laissé de commentaire.

PERRY D.
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Went well.. Thank you

Martin D.
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Fuel tank should be full. Difficulty refueling the proper amount.

Shanterria B.
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Make sure trucks are clean prior to customer pick up

Darrick S.
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Le client n'a pas laissé de commentaire.

Martin N.
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The key provided in the lock box was not for the truck I was assigned. I wasted 45 minutes trying to find the correct truck and then making phone calls to U-Haul to confirm which vehicle to take. After multiple "on-hold" minutes I finally matched the key to the vehicle it fit and drove off. No matter which U-Haul phone number you call there is always a lengthy wait time. Time is import when moving and waiting on hold is the last thing I want to do.

Deborah B.
Évaluation :

My experience dropping off at each of these locations was good. However, my experience with the Uhaul corporation was poor. I was traveling from Michigan to Alabama and decided to rent a 15 foot truck. Not only because that more than plenty of space for my belongings, but also because that is the largest truck that I felt comfortable driving across the country. The day before my move, Uhaul emailed me saying I was being upgraded to a 20 foot truck. And I also noticed the bill summary reflected this upgrade. (One that I did not ask for) Of course this caused even more anxiety on top of the stress of moving cross country. I called while en route to Michigan and whomever I spoke with said she was getting the issue resolved. When I got my new confirmation-it said the same exact thing- a 20 foot truck was waiting for me. Finally the morning I was to pick up the truck a kind representative did get the truck situation sorted out.

HEATHER P.
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Le client n'a pas laissé de commentaire.

Shayne G.
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Le client n'a pas laissé de commentaire.

Shawntell O.
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Le client n'a pas laissé de commentaire.

Steven G.
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Great experience. The U-Haul App has some issues. I misread the question about vehicle ready for next user and accidentally hit the wrong button and the App refused my correction and forced me to take a whole bunch of extra pictures to prove the truck was available for next renter

Thanh N.
Évaluation :

We need help!!! I have been using Uhaul for over 15 years and this was the worst experience of my life. We wanted to rent a 26' truck to move from Alabama to Georgia. I told the associate that we needed to return the truck in Georgia. Upon returning the truck in GA, i was slapped with a $420 extra charge because they said the associate didn't put in GA as a drop off location. (Why would i want to return a truck back to Alabama where i no longer live. I specifically told her that the trip is ~200 miles long. Why would anyone with common sense do this?) The drop off location told me i need to work with the Pick up location to sort this out because they cannot do anything. Fine. I called the associate at the pick up location and ask them to help me. The associate turned defensive and said i never told her that I wanted to return the truck in GA. (again, why would i want to drive 200 miles moving out of town and had to go back and return the truck where i no longer live?). On that day, the associate asked us to use our phone to book the truck because her computer wouldn't let her. Once we book it, she use her computer to print out paper work for us. We told her MANY times that we were moving out of state. I really need help to correct this issue and i hope someone could help me. We don't want to put blame on anyone or pointing fingers, we just need help to correct this. $420 is not easy money for us in this difficult time. Thanks a lot for your help!!!

Michele W.
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Le client n'a pas laissé de commentaire.

STELLA CHRISTINA M.
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Tell customer/driver to wait until their movers/helpers arrive before parking truck at loading doc. This will help with better flow at the loading dock.

Kathy M.
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Nothing to improve! Overall a very easy & good experience. Super customer service from a lady named MISHAD (located in Birmingham) when I called with questions. Thank you!

ZaQuannya A.
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Le client n'a pas laissé de commentaire.

Kilder T.
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Le client n'a pas laissé de commentaire.

Anurag S.
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Le client n'a pas laissé de commentaire.

Mary C.
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I picked the truck up from a different location and returned it here after hours using the key drop box. I never entered the building, but spoke with an employee over the phone later the same and that employee was very nice.

shakwan K.
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Le client n'a pas laissé de commentaire.

TRUDIE S.
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Le client n'a pas laissé de commentaire.

Lauren P.
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Facility Manager Justin Boykin was super accommodating.

TRUDIE S.
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Le client n'a pas laissé de commentaire.

Angela K.
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I have rented here about five times because I have a unit there. The manager Michelle is rude . Never calls back. I used a truck today, a 17 foot, it was 89.00 after 20. In gas. There is no way I used 20. In gas because I drove maybe 15 miles. She basically said oh well it is what it is. Will not EVER rent from her again.

Blake M.
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Le client n'a pas laissé de commentaire.

Tommy H.
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Good Job

Jim W.
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Key pickup with app and small pickup time windows totally SUCKS. I will only use this function in the future if i am completely desperate. Always liked uhaul and I've used you a lot but this left a bad taste in my mouth.

Rick F.
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Office hours were limited, did not have the blankets I needed for my move.

Lorien S.
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Make sure that all the equipment is in the vehicle before setting it out for the customer to use. We got to our moving location and there was no dolly to use to pick the items. Even though I ordered one it wasn't on the truck. Very inconvenient!

Roxie M.
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Was over charged and when asked the manager hung up the phone in my face very tasteless and bad customer service an I do have the call recorded

Michael M.
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No one told me I had to download an app to pick up the truck. Waited on hold for 30 minutes to talk to someone at U Haul to find that out. Truck had a damaged rubber seal around the top of the windshield that banged on the cab while driving. Very annoying.

Jamie H.
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All is as expected

Shundra J.
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Le client n'a pas laissé de commentaire.

Samuel O.
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nothing

Katheen H.
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Took me over an hour to rent out Uhaul because uhaul's new system was down.

Bongsoo S.
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The employee was perfect!

ALONZETTA L.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

William M.
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There was no one at the drop off location at 3:00 with a sign saying out for lunch. I then received a $15 cleaning fee when in fact I did return the truck clean. It had been raining all day during the unload so there may have been some wet footprints in the back, but I believe that to be understandable.

Hannah H.
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Le client n'a pas laissé de commentaire.

Kim G.
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Le client n'a pas laissé de commentaire.

Linda H.
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The location and people at the location were great! The rental process and uhaul itself needs to improve its rental process. We were supposed to pick up a 20 foot truck at 7 AM and that particular location had trucks that were not returned, which I understand, but I got a phone call from traffic who sent me to another location that did not have the size truck I needed. They proceeded to send me to 2 other locations who did not have the correct size truck other! They should have checked with the location first before sending me all over the city!! I spent 2 hours trying to find a truck when I had moving help arriving within an hour!!! There needs to be a better process when something like this happens! When we finally got the truck we needed, the location was helpful and super nice!

Thrashod R R.
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Le client n'a pas laissé de commentaire.

Brigitte G.
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Le client n'a pas laissé de commentaire.

Kelvin R.
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Le client n'a pas laissé de commentaire.

howard S.
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received a text saying 10' box truck will be at this location at 9:30am.I arrived early and was treated w/professional courtesy.I was quickly on the road and returned 3 hrs. later and was on the road in my car in 5 minutes.moved furniture and all went well.

Stephen C.
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Truck had a touchy ignition and would not start at times. Sometimes turning the key around worked, but this should not be necessary as it was a two-way key.

LINDA R.
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Agent was new and was not that knowledgeable and did not want to accept the terms on my contract.

SUSAN B.
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Very good customer service. Will rent from this location again should need arise.

glendolyn U.
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No air in the service center.

Brandy C.
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Le client n'a pas laissé de commentaire.

Khalilah P.
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The lady at the desk was very professional and informative.

Morgan L.
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Le client n'a pas laissé de commentaire.

robert R.
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Make sure customers are familiar with the online process so they'll know what to expect once they get to the store to rent the U-haul.

William C.
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Le client n'a pas laissé de commentaire.

Spuregon S.
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Excellent service

Marcus M.
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The truck was not on 3\4 tank of gas as the contract indicated. It isn't right that I paid $52 for a truck that was advertised at $19.95.

MIKE G.
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Uhaul's commuter system was very slow and caused numerous delays through the rental process.

Alan T.
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Manager Michele C is excellent.

Megan C.
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Le client n'a pas laissé de commentaire.

David B.
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Michelle, the agent, was outstanding regarding my rental. Would rent again from this location.

RAJ G.
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It was night drop off

GLORIA M.
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Le client n'a pas laissé de commentaire.

VICTOR I.
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Le client n'a pas laissé de commentaire.

Shawn L.
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Le client n'a pas laissé de commentaire.

Glen C.
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Le client n'a pas laissé de commentaire.

Timothy K.
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Rose was great ??

Non reviews have been submitted for this location.

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