Customer Reviews for IStorage Chantily 8009
(U-Haul Neighborhood Dealer)

Évaluation :

5

Outstanding customer service!

Évaluation :

4

I ordered the appliance dolly and the furniture dolly but unfortunately it was not inside the U-Haul upon my arrival. It was Sunday when I picked the vehicle up so I had to make do without the dolly, which made my job extremely hard, not very pleased with the service I need to figure out how to get a refund for the two dollies that I paid for.

Évaluation :

1

The mobile pickup and drop off was horrendous. The app failed multiple times. Took nearly 2 hours just for the pickup. Called customer service and received very little help. They could not resolve the issues and I had to just wait on the mobile app to work properly.

Évaluation :

3

The truck i rented tires need to be checked. It was wobbly.

Évaluation :

5

Start checking brakes more often on the trucks

Évaluation :

3

This place was closed at the time of my drop of so I didn't speak to anyone.

Évaluation :

5

Very convenient, nice lady, took key and told me to have a nice day - PERFECT.

Évaluation :

3

Back of truck had small amounts of trash in it. Moving blankets weren't in the truck that I had already paid for.

Évaluation :

1

The gentleman there got angry when he found out I was trying to drop off a trailer. "I don't need any more trailers! Why do you people keep coming here?" and grumped about having to deal with UHaul. He wouldn't help me pull the trailer off the back end of my truck - told me he wasn't an uhaul employee so he wasn't allowed to touch the equipment. He told me that if I needed help, I had to go to the Eastern branch where there were uhaul employees to do such things. Why be a uhaul location if you don't want to deal with the equipment?

Évaluation :

3

The vehicle was dirty inside and out. Granted there are differing standards of cleanliness for each person, but to me it was dirty. Obviously, my standards are high but the dirt, crumbs, paper and mess inside was too much. I cleaned it up before I returned it, but it was still a bit messy. Also, passenger side bottom mirror was busted - I took pictures. MOST IMPORTANTLY!!! I got 60-70 miles down the road and the Low Oil light came on. It took ONE HOUR AND FORTY MINUTES out of my schedule to have 2,25 quarts of oil put in the truck. No way I should have had that going on and calling U-haul roadside assistance was a pain in the ---! I was stuck in a traffic jam (on I-65) when the light came on and I called. The lady said I had to go to a website and fill out a request for assistance...really??? At that point all I wanted was the closest U-Haul dealer to seek assistance. I lost enough time and wasn't going to spend the time to fill all that crap out (though I did) and I got the truck to a location, had it fixed and was BACK ON THE ROAD before roadside assistance offered much assistance!

Évaluation :

3

I didn't have my dolly I purchased in the back of the truck.

Évaluation :

5

Très bien

Évaluation :

5

Excellent drop off experience. I have no complaints.

Évaluation :

5

Excellent drop off experience. No complaints.

Évaluation :

5

Try to call a location directly. Using Uhaul proper was a nightmare.

Évaluation :

5

The U-Haul employee was very courteous and helpful with my visits.

Évaluation :

5

The person working there was very helpful and knowledgeable.

Évaluation :

5

The trucks cab reeked of cigarette smoke! Not good for a 234 mile trip. Even after spraying with Lysol twice the smell was still strong.

Évaluation :

1

Can't get anyone on the phone. I was charged over 400 dollars for miles, I checked the gps records in my phone and that isn't possible. I had 40 dollars in charges for fuel, yet I returned the truck at exactly 4 miles till empty, same as I got it. Can't get anyone on the phone at location to help. Uhails customer service has extended waits. I requested call back and nobody called. Posted number for this location goes to a storage call center. I need another truck next weekend. Going with Penske over this

Évaluation :

4

For the last 50 miles of our trip we had no air conditioning in the 15 ft. Truck we leased, however I was charged one dollar for each of the extra 50 miles over what we thought we would travel originally. The person at the originating location was business like but helpful. It was the drop off location that made the $50 charge for extra mileage even though we had no air conditioning during the last 50 miles!

Évaluation :

5

Pave parking area. Muddy area to set up. Daniel provided ex Excellent customer service. Please recognize him publicly.

Évaluation :

3

Make sure trucks are available for locations you want to pick up at

Évaluation :

2

The truck was due at 4 pm. We arrived 10 mins before 4. The office hours posted for Saturday was until 5pm. There was no one there. The office was closed. We used the drop box.

Évaluation :

5

Nothing—great experience.

Évaluation :

4

The fuel tank was empty when we pick up the truck. So rather than worrying how to load and unload our stuff we were wondering on from where we can fuel it. It will be good if the gas tank is full when we pick up the truck.

Évaluation :

1

The people who work at this location need to actually be at the location. Thankfully a uhaul manager rep was able to arrive to help get our truck, but it was 3 hours late and we got none of the equipment we reserved (which was taken off our bill by the rep.)

Évaluation :

5

Those mileage rates (cents per mile).

Évaluation :

1

Again mobile return sucked. Wouldnt upload the required pictures for check out.

Évaluation :

5

No issues the facility had equipment available to help unloading easier.

Évaluation :

1

The facility was closed!! They took my money & I never received the truck! I had to go find another place!! No one was there & they reserved me to go there!! Very unprofessional!!!

Évaluation :

5

I would like to thank the young lady that let us use their dumpsters for some unwanted items we could not use. Merci encore!

Évaluation :

3

I didn't have a dolly or any equipment on back of the truck to use. Also the truck was dirty on the inside. For the next customer please have all the equipment in truck and make sure it's clean on the inside.

Évaluation :

3

If you don't have the reserved equipment available, you really should upgrade for the same price as the reservation. I was also charged for gas, and I brought the truck back with MORE gas in it than it had at pickup. I had to make a trip to another location to get the dolly I reserved. The young man who was working there was absolutely EXCEPTIONAL! He was on the phone with a couple who had an issue regarding their rental, and he was courteous, professional and respectful at all times. I'm not sure I could have maintained my composure if it were me. He deserves a big compliment from me, and you need to commend him for his work.

Évaluation :

1

The ladies in the office don't answer the phone to open the outside door, even though they have cameras where they can see you. I was overcharged twice for a 20 mile trip on 8/27, returning the truck the same day. The first charge was $171,09 on 8/30, the second charge was $104.40.on 8/31. My odometer read 60 212 when I picked the truck up, and read 60 232 when I brought it back. The office lady entered in the computer the incorrect number of miles on the odometer, she entered 60 156 miles, which explains why I was charged the $171.09. She also made a second mistake when she charged me $104,4 on 8/31. I am still waiting for the supervisor to correct the errors made and refund me the overcharges. My personal opinion is to stop using that storage facility for an U-Haul office, because those two ladies are doing a disservice to the U-Haul name. Those ladies close the store an hour earlier and they bring a baby which is a distraction, and not conducive to providing a professional and responsible service.

Évaluation :

1

Wife, daughter and I waited 42 minutes to pick up the uhaul at this location because the worker had to go to the bank.

Évaluation :

2

I was charged for items I didn't receive I have called numerous times and emailed but received no assistance. Rip off.

Évaluation :

5

Nothing. The supervisor/manager was so helpful that Uhaul locations nationwide should duplicate her customer service as a model.

Évaluation :

1

I reserved a 5 x 10 storage, a 10 ft truck and a dolly. I get to the location, there was no storage available and the location did not carry dollies which meant I had to find a storage and dolly. I had to get a last minute storage which was 3x the amount of the storage I reserved. There was no bathroom at the facility. Poor customer service. I am done with uhaul and I storage.

Évaluation :

3

This location did not have equipment. Picked up at Maxwell Storage. That was OK. Return location, Hands on detailing was not so pleasant.

Évaluation :

5

I ended up here because my initial reservation was not honored at the original pick up location of Auburn Al. I put a reservation 2 weeks in advance and got a call the day before that they only had a truck for me 50 miles away. I went here to this Uhaul place to see what I needed to do. I plan to never use Uhaul again

Évaluation :

2

The check engine light was on in the truck. Was told Uhaul said they fixed it, person knew it wasn't fixed and said there was nothing we could do. Truck was very load and rough driving. Was also charged two days for an appliance dolly that I didn't receive. Was told the trucks are not locked and people come and steal the dollies and other equipment from the trucks. Said it was Uhauls responsibility not the rental facility to lock them up and keep track of the equipment. I was told I can pick up the dolly at another location if they had one, which is not very convenient. Not a great rental experience.

Évaluation :

1

Please have the Key in the Lockbox for the customer to pick up the Vehicle. No one was onsite and I was delayed for 4 hours which cost me more money and was unable to complete my move the same day.

Évaluation :

5

Everything was very smooth! We have used U-Haul in the past and will continue to do so.

Évaluation :

1

I sat there for an hour waiting for the place to open after uhaul had confirmed my reservation for an hour before they opened.

Évaluation :

1

The key to my truck was NOT in the lockbox! IStorage Chantilly does not open until 10am. A very nice U-haul Field Manager came and made a new key so I could get the truck. Upon returning the truck, the lady at IStorage Chantilly took no responsibility for not putting the key in the lockbox and was quite frankly rude. U-haul should not continue to use this facility.

Évaluation :

5

Alexis was very helpful with all of our questions and adjustments.

Évaluation :

5

The uhaul app kept crashing. On the the 8th try I was able to turn my truck in.

Évaluation :

5

The uhaul needed an alignment. It was a horrible 10 hours drive fighting the wheel.

Évaluation :

1

Multiple issues incorrect , wrong charges . Was warned by girl working this would happen so WHY did it ? Also we declined insurance and still she added it in ! Several minutes in chat today trying to correct and upload photos when chat was ended by uhaul !!!!

Évaluation :

1

Dolly I paid for was not in the truck, the mileage and gas amount was wrong when I picked it up and wrong when I returned it on my final bill. Uhual took money from me they never should have

Évaluation :

5

Alexis went over and beyond to see that I was taken care of.

Évaluation :

1

Previous renter left her belongings that I had to dispose of which I still have not been contacted for a resolution. Also, I rented an appliance dolly that the location does not carry. Just inconvenienced all the way around. Spent the first two hours of my rental trying to find someplace to dispose of a 26ft truck full of boxes left that could've been COVID exposed. Then had to find an appliance dolly that should've come with the rental!! Very disappointed!!

Évaluation :

5

Overall I rate the rental process at this location a 9+. The truck was clean and well maintained. I checked in using the 24/7 self checkin process. The only issue I had was once I was cleared to retrieve the key, it took a while to get the lockbox open using the code that was provided. I lost about 25 minutes trying to complete the process.

Évaluation :

4

App is terrible and didn't work both times I tried to use it ( pickup and dropoff). This needs to be fixed by uhaul or eliminate the app.

Évaluation :

5

I just wanted to say how pleased we were with UHaul during our recent move. I needed the truck for an additional day and the staff was super friendly and helpful in meeting our needs. Overall we had a really great experience. Merci.

Évaluation :

4

Went well.. Thank you

Évaluation :

2

Fuel tank should be full. Difficulty refueling the proper amount.

Évaluation :

3

Make sure trucks are clean prior to customer pick up

Évaluation :

3

The key provided in the lock box was not for the truck I was assigned. I wasted 45 minutes trying to find the correct truck and then making phone calls to U-Haul to confirm which vehicle to take. After multiple "on-hold" minutes I finally matched the key to the vehicle it fit and drove off. No matter which U-Haul phone number you call there is always a lengthy wait time. Time is import when moving and waiting on hold is the last thing I want to do.

Évaluation :

5

My experience dropping off at each of these locations was good. However, my experience with the Uhaul corporation was poor. I was traveling from Michigan to Alabama and decided to rent a 15 foot truck. Not only because that more than plenty of space for my belongings, but also because that is the largest truck that I felt comfortable driving across the country. The day before my move, Uhaul emailed me saying I was being upgraded to a 20 foot truck. And I also noticed the bill summary reflected this upgrade. (One that I did not ask for) Of course this caused even more anxiety on top of the stress of moving cross country. I called while en route to Michigan and whomever I spoke with said she was getting the issue resolved. When I got my new confirmation-it said the same exact thing- a 20 foot truck was waiting for me. Finally the morning I was to pick up the truck a kind representative did get the truck situation sorted out.