Évaluations des clients Istorage Desert Hot Springs
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Istorage Desert Hot Springs
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Kimberle M. le
The truck was available and clean at the promised time. Customer service was excellent. No problems at all
Janice G. le
Friendly Staff and they did good follow up
Carter P. le
mary was very easy to work with
John Y. le
provide enough information that the drop off point had a clue as to what the terms of your contract was.
John M. le
Katherine lee was extremely helpful and got me in and out quickly.
Charlene D. le
Truck was dirty with trash inside cab and cargo area had trash as well. Was not swept out. Was told truck ready to go. Had no gas or apliance dolly that I had reserved. Also had a cracked muffler. Could not hear yourself think let alone a radio. Will not use, or recommend u-haul.
mary S. le
I can't rate the service for the drop off since it was a Sunday and office was closed and I used the drop off box.
robert G. le
The customer service rep, Cat, was very helpful, professional and friendly.
Gustavo R. le
Took me 45 min to turn in my uhaul with no one in line the guy just disappears and starts building a shelf stood around only to have just been told your good to go
URIEL G. le
Everything was perfect but the lady seems to be ina bad mood everyday i also rent a space there for a commercial vehicle and 2 storages where my stuff got stolen about 3 months ago and all she dlsaid was it wasnt her fault and she couldnt check the cameras because they dont have on the hallway. 7606993516
jack W. le
1995 became 30 plus why false adv.
Matthew W. le
Next time I move I will probably not use U-haul. This was a temporary relocation in between homes and the cost next time will be out of my pocket. The truck was dirty when I got it. The truck had a check engine light that I told the rep about and she told me that it was only a sensor on the gas cap. The truck smelled strongly of gasoline during the entire move and when I returned it they seemed to brush it off as no big deal. I also do not like the fact the trucks are not full when you receive them but they have in the contract that they will charge you a significant amount of extra money if you return it with any less than it was given to you. I also had issues with getting the reservation extended through the return location. They were very rude but the uhaul rep that I was forwarded to helped. All of these issues may have to do with the sites I dealt with but once again...first impressions. Next time I will use Ryder. They have never given me the issues I experienced here.
George L. le
When I arrived there was nobody available to help me with connections, etc. Some people would need help making the connections.
KANDI M. le
We were surprised by how well run the operation was. They made things easier for us on something that is pretty stressful--moving.
le
The lady at this location got stuck with a mess caused by one staff member in Cathedral City u-hall. She tried to help straighten the mess out but her hands were somewhat tied. The who thing was not her fault, but after 3 hours trying to get a car hauler that we reserved at Cathedral City, she caught the blunt of our frustration.