Can't think of any real improvements that you could make except to possibly move it closer to town. The young woman who waited on me was pleasant, courteous and knowledgeable (my contract somehow got lost in the system), fixing things up in a very timely fashion.
Donald VanHook
Customer Reviews for Istorage Desert Hot Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Better communication and not over charging people due to your own faults
Nicolai BrownCustomer service was not helpful at first.
Matthew BeaudoinThe service was slow at the location. But much more importantly, the lack of maintenance of this UHaul truck made this move one of the most difficult experiences I ever had in my life, and I'm not exaggerating. There were THREE failures of the truck: First the engine failed, then TWO separate flat tires, both of which were due to tires that were too old and had not been maintained properly. You can barely imagine all the troubles, extra costs, delays and ordeals, anxiety and stress we had to endure due to THREE unforeseen stops for truck maintenance, one of which was in the middle of the night in a snowstorm. I will NEVER use UHaul again and will seek for a company that can provide trucks that I can rely upon. One failure would have been unfortunate and understandable. Three failures over 600 miles is just utterly unacceptable. This move was hellish and the sole reason for that was the egregious lack of proper maintenance of the UHaul truck that we rented.
Erin DwyerHave the right size truck when you rent it online. We did get a bigger truck with the same price as the smaller one which helped
TERRY HUGHESMake sure to clean out the backs of the trucks between customers. There was a shopping bag full of personal items and trash left in the truck we rented.
Mike DavisI was told mileage was 99 cents per mile but was charge $1,29 I am not happy with that. Deborah
DEBORAH MCDUFFWILLIAMSThey told us that it would only be a $30 service fee if we did not come back with gas. Not that we would get an additional gas charge.
NOAH NATHANMarie and Jennifer are awesome.....very friendly, helpful , and professional!! Great people to work with!!
PEGGY ROWANThere are several U-Haul locations that are 4-5 miles closer to me, than this I Storage Facility in Desert Hot Springs Ca. As long as Marie and Jennifer are at this location, there is almost nothing you can do to improve the quality of service! I have rented from this location at least a half dozen times this year alone. Always prompt, and extremely friendly.
JEFFREY EDWARDSMy second time renting from here and can’t say enough about the great service!
Michael DallingerYour Office Manager went way out of her way to help me out. I cannot even begin to express my gratitude for her professionalism. A huge thank you!! I HIGHLY recommend this location!
LORI ELLEN TRANI dropped off the truck after hours easy and great option
Charlene MetazYou were great!
THOMAS DURANApp is a nightmare
Matthew JohnsonCommunication, Knowledge and professionalism from both Maria & Jennifer was excellent. Rented space had damages and was not cleaned from previous occupant this was shared with management.
VINCE SEARSVehicle rented was in horrible condition over heating! Making loud noise! When i called the rental office all they stated was to call roadside assistance! Will never return here!!!
TERESA ESTRELLACASTANEDAExcellent service à la clientèle. Easy to work with I appreciate your assistance will definitely come again
NOEMI GALVEZEmployee who checked me in and out was fantastic.
WILLIAM GRIGSBYNothing, everything was Great!
JOSEPH HERNANDEZBoth representatives were very professional and friendly. I appreciate their sincerity. Thank you, Heather C
HEATHER CARTERExcellent service and fast ! Need it a truck at the last minute and there where able to help me out ! Fear price and no hassles ! Highly recommend this place at little morongo in DHS
HUMBERTO CASTILLOLEALI drove the truck from rental place home about 6 miles and when I drove out of my driveway to return rental truck , the driver side rear tire was flat.? It took over 45 minutes for someone to finally answer the phone at roadside assistance.
HORIZON LOVELANDEverything I was wonderful
BARBARA REYESMost definitely the best experience customer service was outstanding, pleasantly and polite
PAULA CLARKThe vehicle's transmission was not fine I had any problems driving on the freeway.
HARIS AKHTARThey were very helpful when I was checking into to process prior to renting the vehicle . They were cheerful and accommodating. When picking up the vehicle in Simi I noticed the paperwork showed 50 less miles than was on the odometer. I took a picture and followed the check in directions . After returning the vehicle I received an email informing me I was charged an extra $ 16 for going over on mileage . I went on line today and was informed I was correct and should get a refund. I am waiting for my refund .
GREGORY ROBARGETruck was very dirty in side spent a hour to clean it.Also picked it up they said there was a third of a tank in the truck when I got in the truck the fuel light was on there was very little gas.The truck was very good on our trip.
RICHARD RODOCKERCall Uhaul several weeks before my move. I reserved two trucks. The day before my move I called Uhaul to see if I could pick up the trucks. Uhaul never bothered to call me. They told me they only had one truck I needed two. I asked them when they were going to tell me that when I showed up and they weren't there. They also said that I can pick them up in Hemet I had to go to desert Hot Springs to get the one truck.
MATTHEW DAVISThe Good: The truck was clean, good on gas, had great A/C and did not lack horsepower. The Bad: There was NO loading ramp which made it very difficult to load and unload. The Ugly: The attitude of the employee on the return was extremely poor and turned what would have been a good experience...into one that I would not wish to deal with again. If I had to deal with that employee again...I'd chose a different location.
STEVEN REMINGTONIt was easy, efficient ant and quick Also Great service, Marie is a great person to deal with at the office!
Angelica VegaBut Not for the weekend specially to drop off on sunday not safe did not like the key drop off box
VERONICA OCHOAThe drop off was easy and "no fuss". Loved it!
DANNY VAN LANTTaking pictures of the truck and mileage/gas odemeter was a nuisance when its the job of the uhaul employee, which the customer now has to do, its too much extra work when people are in between moving and dropping off the truck, you should at least offer a discount. Thanks
SANDRA PULIDOcomputer system was very slow, it took a long time to check out which was ver annoying but not the fault of the staff, they were frustrated too
Jennifer RoystonAwesome job at the istorage location in DHS CA.
Tanya PolchiesUnder the circumstances due to covid 19 it went very well.. Marie explained to me how they are doing business with no contact order, how to pick up and drop off the truck. ????
Adriana RochaMarie and Jennifer were great!
Veronica HistedNo comment at this time
benedito de souzaGreat customer service! Two very nice ladies helped me and all went well!
Matthew LevyThe gal that helped us was very helpful and friendly I did originally ask for moving blankets. She did call beforehand to let us knowshe had none, but every location should stock anything offered on the web site.
Mary BarrettOur experience was excellent. Both workers were very polite, very fast service, and even if one worker was not actually assisting us, she greeted us and made us feel very welcome.
Fernando CallejasI was over charged and unaware if I drop of the truck and key in the drop box I would be charged and I was over charged for the Dolly's which I shouldn't even had to pay for after renting the truck and storage I was really unhappy the service was great overall it was just the over charging I was disappointed in
Ericka WilsonManager/Desk Attendant was extremely rude in the process of the rental. UHaul customer service changed my pick up and drop off times and location due to this location not servicing after hours due to thefts. The manager made it about me and acted like I was putting her out by changing the plan all on my own. If I had not needed the uhaul for our move yesterday I would have cancelled my rental.
Alisha GubserN/a
Nathan RadfordOffice was closed but had a drop off lock box. That was very helpful.
Mary BobekGreat location and employees; would definitely rent from there again!
Melissa JeffreyThe truck was available and clean at the promised time. Customer service was excellent. No problems at all
Kimberle MasonFriendly Staff and they did good follow up
Janice Goughmary was very easy to work with
Carter Pendergrassprovide enough information that the drop off point had a clue as to what the terms of your contract was.
John YarrowKatherine lee was extremely helpful and got me in and out quickly.
John MonroTruck was dirty with trash inside cab and cargo area had trash as well. Was not swept out. Was told truck ready to go. Had no gas or apliance dolly that I had reserved. Also had a cracked muffler. Could not hear yourself think let alone a radio. Will not use, or recommend u-haul.
Charlene DerlerI can't rate the service for the drop off since it was a Sunday and office was closed and I used the drop off box.
mary stewardThe customer service rep, Cat, was very helpful, professional and friendly.
robert gasparTook me 45 min to turn in my uhaul with no one in line the guy just disappears and starts building a shelf stood around only to have just been told your good to go
Gustavo RamirezEverything was perfect but the lady seems to be ina bad mood everyday i also rent a space there for a commercial vehicle and 2 storages where my stuff got stolen about 3 months ago and all she dlsaid was it wasnt her fault and she couldnt check the cameras because they dont have on the hallway. 7606993516
URIEL GONZALEZ1995 became 30 plus why false adv.
jack WlodzarzNext time I move I will probably not use U-haul. This was a temporary relocation in between homes and the cost next time will be out of my pocket. The truck was dirty when I got it. The truck had a check engine light that I told the rep about and she told me that it was only a sensor on the gas cap. The truck smelled strongly of gasoline during the entire move and when I returned it they seemed to brush it off as no big deal. I also do not like the fact the trucks are not full when you receive them but they have in the contract that they will charge you a significant amount of extra money if you return it with any less than it was given to you. I also had issues with getting the reservation extended through the return location. They were very rude but the uhaul rep that I was forwarded to helped. All of these issues may have to do with the sites I dealt with but once again...first impressions. Next time I will use Ryder. They have never given me the issues I experienced here.
Matthew WalshWhen I arrived there was nobody available to help me with connections, etc. Some people would need help making the connections.
George LancasterWe were surprised by how well run the operation was. They made things easier for us on something that is pretty stressful--moving.
KANDI MEWSHAWThe lady at this location got stuck with a mess caused by one staff member in Cathedral City u-hall. She tried to help straighten the mess out but her hands were somewhat tied. The who thing was not her fault, but after 3 hours trying to get a car hauler that we reserved at Cathedral City, she caught the blunt of our frustration.