Customer Reviews for iStorage Fiddlesticks
(U-Haul Neighborhood Dealer)

401 évaluations

13701 Indian Paint Ln   Fort Myers, FL 33912

(239) 244-9875

Heures d’ouverture

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(239) 244-9875

13701 Indian Paint Ln
Fort Myers, FL 33912

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Everything was great

Angelo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
1

The guy who runs the place lied to us which cost us more money! Will never return to this location!

Ryan T. 
Évaluation :
5

Excellent customer service.

Deborah W. 
Évaluation :
3

The automated pick up system could be improved to make it simpler to use.

William M. 
Évaluation :
4

im disappointed that the pick up location of the van changed and caused me to travel another 8 miles each way to get and return the van which cost me both time and money

William H. 
Évaluation :
5

BOOGIE (The Manaher) was awesome. He made a very stressful situation a lot more enjoyable.

DWAYNE G. 
Évaluation :
5

The App is slow and cumbersome. The proof of who I am and then another proof like a phone number needs to be done ahead of time. There's just a ton that could be streamlined in the picking up and dropping off process. Though I will say, dropping off was much better then picking up. I had changed my credit card i was going to use on the app a few days prior and when i went to pay, the app did not have the new credit card. Its stuff like that that slows the entire pick up process down. The pick up process is awful. So much of it could be done the night before. The truck was clean but the front, where we sat stunk of "old man". That was awful. The truck ran well and needed to do what we needed it to do. Also, I ordered a dolly that was not in the truck, so if I paid for that, please reimburse.

LAURA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Pleasant, prompt service at the customer desk. The price was very attractive and the experience couldn't have gone more smoothly. I plan to use this vendor again!

Don F. 
Évaluation :
5

Excellent customer service, I will definitely return to this location for the competent staff

Todd M. 
Évaluation :
5

Boogie is very knowledgeable, professional and an AWESOME representative for the U-Haul brand. We have used his location in the past and will continue to use his team as our primary source for moving/storage needs.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

They are always awesome here! A+

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della P. 
Évaluation :
5

There the best I've ever seen !!! 5 stars all the way

Crist K. 
Évaluation :
5

Buggy was amazing! He is an outstanding brand ambassador for Uhaul.

maribeth M. 
Évaluation :
5

I was very happy the reservation, pickup, use & drop off went very smoothly. Van was perfect size for my needs. Great service! Thank you!

Eileen M. 
Évaluation :
5

Such a great, smooth process

JASON C. 
Évaluation :
5

Excellent service! The guy that worked the desk was incredibly helpful and made the rental experience very easy. He was polite and helpful, I really appreciate working with someone like him.

Todd M. 
Évaluation :
5

Rien

rick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli S. 
Évaluation :
5

Staff was awesome!

Jason B. 
Évaluation :
5

Outstanding Service

Derrick B. 
Évaluation :
1

I will never rent from Uhaul again

Thomas F H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Awesome customer service!

Jaime F. 
Évaluation :
5

Dump the facial recognition app. Did not work and a pain

Michael H. 
Évaluation :
5

Boogie was very helpful.

Kenneth D. 
Évaluation :
5

great customer service, friendly employees. Great location.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie S. 
Évaluation :
5

There was a minor discrepancy in how I reserved the truck but nonetheless an employee that goes by Boogie went above and beyond to satisfy my needs in a very stressful situation. Very grateful for his kindness and care.

Jayson N. 
Évaluation :
5

I found the staff very helpful and friendly!

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
1

No one mentioned that this location was closed for lunch from 1-2 pm

George M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Conor M. 
Évaluation :
5

Customer service seems to be their speciality. Very friendly and helpful.

James S. 
Évaluation :
5

Boogies was amazing. I'll for sure keep coming back to this location. Great team, great attitude.

FREDDY A. 
Évaluation :
3

the truck i rented had very loose steering.was even worse with weight in it,and wind didnt help either

Greg P. 
Évaluation :
5

Third party was awesome. I know now where to get a storage with good customer service.

Jenessa M. 
Évaluation :
5

Val was great. Our only suggestion was to check the tires for balancing or knots. Bumpy ride!

Adrienne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clark H. 
Évaluation :
3

The customer service rep was excellent, very polite and warned me about the mechanical condition of the truck. Driving the truck was NOT safe, aside from the check engine light on, while a complete stop at a traffic light the truck lurched forward and almost hit the car in front, the truck stalled out three times, and something wrong with the suspension or steering, the inside was dirty, blood on the driver door arm rest, AC occasionally worked. I tried calling customer service during the rental and I was on hold for 38 minutes and gave up!! I did not feel safe driving it and did not complete my moving task. REMOVE the truck from your fleet!!!

WILLIAM F. 
Évaluation :
5

The young lady that attended me was very polite, professional, and caring.

Luis R. 
Évaluation :
5

The staff were Very Friendly and Courteous however although the Van was in good operating condition the exterior was dirty.

Robert S. 
Évaluation :
5

The manager is a true asset to your organization, very friendly and helpful to make sure me as the customer is satisfied

Rick M. 
Évaluation :
5

The manager and the lady was very kind and accommodating to the needs of my rental

Rick M. 
Évaluation :
5

My r

Brad M. 
Évaluation :
5

In a time of dire need due to Hurricane Ian, the staff was amazing. Reserving, picking up and dropping off our truck was very easy and the staff very supportive.

Pat O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
2

We couldn't get your locks to budge for like 15 minutes after putting in the code. My husband finally got it but it was insanely frustrating. The truck was in good shape

Jacob V. 
Évaluation :
5

Everyone was courteous,professional and helpful. Been using u haul for 30plus years, these people are the top 1 %. Highly recommend!!!

Wayne A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Attilio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard K. 
Évaluation :
4

Very nice employees. So helpful!

June C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Val was extremely helpful (considering a short time on the job) and made the return process easy.

Randolph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Boogie and Val were great , even needed it a extra day and it was no problem, definitely would recommend this place to any family and friends . Quick and easy.

joe R. 
Évaluation :
5

We had a very good experience a this location, the manager boogie was very helpful and kind.

Joendel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
3

He had me park the truck and just leave the keys. I would prefer to have you folks inspect the truck inside and out and verify in front of me that it was all AOK

curt D. 
Évaluation :
5

staff helpful and courteous.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie C. 
Évaluation :
5

Nothing Boogie and Val are great employees your lucky to have them

Randy F. 
Évaluation :
1

The vehicle was incredibly unsafe. It was all over the road and the steering wheel was misaligned. Very uncomfortable experience.

William J. 
Évaluation :
5

Boogie was very kind and helpful. We had a good experience at this location.

Amber B. 
Évaluation :
1

I was overcharged for the vehicle I rented. I was told there was a 1/4 tank in the vehicle but when I got in there was a little less. Within 15 minutes of driving, the low fuel light came on. I returned the vehicle with the same amount (just less than 1/4). I was charged and extra $36 for more fuel and a $30 fuel service fee. I was also charged $14 for insurance that I had declined. In the end, my estimated cost of $102 became $186. This is unacceptable and bad business practices. I won't be back.

Christian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDA V. 
Évaluation :
3

Truck was in good shape and well equipped for our needs

Dennis W. 
Évaluation :
5

Nothing! The manager Boogie is amazing. He's so helpful and always goes above and beyond for us. We have rented storage units and trucks numerous times and always tell our friends to ask for him.

FRANK C. 
Évaluation :
1

Worst company I have ever been too they tell you need a reservation to rent a truck. Nowhere in your advertising does it say that. Not to mention the truck you guys let me use seemed to have some mechanical issue. Just overall a poor experience and terrible customer service on all ends everyone you have at the front desk needs to be fired.

matt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

picked truck up at reserved time, was in and out of there in 10 minutes... Do the paperwork online before you arrive makes a big difference time wise..

TIM M. 
Évaluation :
5

IStorage Fiddlesticks was fantastic to work with, specifically Boogie their manager. They helped us out tremendously when issues arose. We were already stressed out with the move but iStorage management remained calm and focused resolving our situation. I will continue to use iStorage when I need a uHaul rental. You should too!

Samuel B. 
Évaluation :
5

nothing really, everything was great!

DENIS B. 
Évaluation :
5

The gentleman behind the desk was absolutely fantastic. Will be using this location for any future needs.

TRAVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
5

The customer service at this location is the best I've experienced in SW Florida so far! They went above and beyond to make sure I had the correct size truck that I needed. I will recommend them, and if I need a uhaul again, there's no other store that I will call.

Tyler E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Great guy to deal with. Very helpful.

Loyal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

This was not the sight I had been was ordering from. Confirmation indicate it would be picked up at 2001 Tamiami Trail E 34112. Took about and hour for person to locate the truck in Fort Myers. Both stores worked to get me what I needed. Website is useless for update information Took 3 1/2 hours to get a truck. Store staff both locations were efficient and courteous.

tim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN L. 
Non les évaluations ont été soumises pour cet établissement.

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