Customer Reviews for IStorage Katy
(Concessionnaire U-Haul dans le voisinage)

951 évaluations

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

everything was perfect, thanks to the team U-Haul

ANGEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hope F. 
Évaluation :
5

Excellent attention and quality service

Ender C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
5

Rien

Jason J. 
Évaluation :
5

The gentleman who checked in my vehicle was friendly and professional.

Mark B. 
Évaluation :
1

The employee at this location was very rude. When told that the truck was filthy, he rudely grabbed a weed blower and went outside to view the truck. In the process he blew the trash from one side of the truck directly into me. Also there were household items left in the truck from the last renter. Based upon this experience, I would not recommend this location and maybe not U-Haul in general. This person needs some customer service training. Also, if checking in and out requires an internet connection it would be helpful for the location to have a guest wifi. This was my worst customer service experience ever.

Carlton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Easy and fast

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krisztina B. 
Évaluation :
5

Great Job!

Ebony S. 
Évaluation :
5

I suggest you add back belts for lifting and platform dollies to the list of available accessories for renting. Other than that, perfect service and very friendly staff.

Affonso C F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramesh K. 
Évaluation :
5

The cab of the vehicle had leftover food and wrappers and partially drank water bottles

SHANNON S. 
Évaluation :
1

I was billed extra $25 for cleaning charges even though the truck was completely clean when i returned it. This charge is completely unjustified.

arif S. 
Évaluation :
4

Employee that helped me pick up and check was extremely helpful and curiosity, definitely would use again

Veronica C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Very helpful and friendly staff. I have dealt with Mike and he reaches out prior to equipment pickup, quick desk check-out and check-in. Highly recommend this location fir ease of rental.

Robert C. 
Évaluation :
5

All was good

ELNUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio C. 
Évaluation :
4

Please send me my receipt. Thank you

austin W. 
Évaluation :
5

Very friendly sraff

Felix N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica T. 
Évaluation :
5

There is nothing more that needs to be done. Everything was perfect. Thank you UHaul

Swanika A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris O. 
Évaluation :
5

Too rate location. Very professional and helpful. Wick customer service.

Robert C. 
Évaluation :
3

The lock to access the key was a pain.

Jacob L. 
Évaluation :
5

Very nice location and the employee who assisted me went above and beyond to ensure that everything went smoothly for my pickup.

Jacquelyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIO G. 
Évaluation :
5

Very good service! Thank you!

Dmytro V. 
Évaluation :
5

Mike was extremely friendly.

Rommel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
4

Did not like how the Steering felt on highways while driving above 50 mph, didn't feel safe at all.

Miguel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Manager at desk was really helpful and friendly. Keep up the great work

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satyanarayan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vinh T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

I arrived at 5:15 pm on 3-14-22. The van was due till 3-15 at 12:00 pm. I was expecting to drop off the DC -15” Moving Van using the mobile app., but to my surprise ( since website says this location closes at 5:00) there was a Uhaul agent at the front desk, Tara Lyttle. I was exhausted and proceeded to let her know I was dropping off the Van and if we could please go outside to verify the condition of the van and fuel check. She said it wasn't necessary. I insisted several times asking for a receipt and she continued to say, I'll take care of it and send you a receipt to your email. She asked if the fuel tank came with the same amount that I received it and I told her YES since my husband and I had just come from the gas station. This will be the first time I complain online about an agent from any company. I am very upset that she would lie and be so deceitful. I was charged for 4 galones of gas, $23.58. These 4 galones would mean that I received the van with a full tank , which I did not and the original receipt shows that. It is unfortunate that Tara would be so misleading and deceitful. I would not recommend anyone to go drop off their van to this location!!!

jack B. 
Évaluation :
5

all trucks consume to much gasoline.. but it's ok hehe

Enzo A. 
Évaluation :
5

The cab interior had dirty flooring, nasty cup trays, dustiness, and a general unclean feel. Everything else was fine.

John Q. 
Évaluation :
5

Pretty good experience for my first time renting a uhaul.

Rodrigo R. 
Évaluation :
5

Super quick and easy.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dongliang L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vakia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustina R. 
Évaluation :
5

I was charged for gas when I returned the vehicle with the proper amount of gas. :(

BETHZAIDA W. 
Évaluation :
4

The van smelled very bad, so unpleasant that I had to lower the windows

CARLA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bethzaida W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
3

First, my truck did the job!! Could have been swept out a little better. Ceiling near front window was hanging down and stained. The young lady who assisted me was pleasant and wonderful to work with!!

EDWARD W. 
Évaluation :
5

Mike at the counter (2/18) was extremely helpful and it was so nice to get to speak to a person and get his help. The whole process was way smoother because of him!

David S. 
Évaluation :
5

Really love the agent I met there today. Excellent service. Was in and out in less than 5 minutes in both pickup and delivery.

ABDULQUADRI O. 
Évaluation :
1

This is not a location you want to rent a U-haul from. In fact dealing with iStorage Customer Service was not helpful either. I went to drop off a rental 10' van at 12:50 pm. The office was closed and there was a sign saying back at 2 pm. There was another customer waiting outside the door and they asked if I worked here. I said no, and they said they had been waiting for 30 minutes, so since 12:20 pm. I called the office number and it was sent over to Customer Service. Not helpful at all, but he confirmed that I could not do a U-Haul App drop off, since it was still open business hours, even though they were supposedly gone for lunch. Well when I picked up the van the day before I said I would be dropping it off early afternoon. She never indicated any hours closed down for lunch. The office guy finally showed up at 2:20 pm, so he was gone for two hours! Crazy way to run a business! I called the Customer Service Number again, and they got a hold of the Area Manager and he said it was double covered today, so should not have closed for lunch and definitely not 2 hours. Not a good experience!

MICHAEL N. 
Évaluation :
5

No improvement needed. Great and courteous service

ANTHONY P. 
Évaluation :
5

They are always willing to accommodate… Mike is awesome Thanks

RUTH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G. 
Évaluation :
3

The app was not working. It would not allow me to upload the picture of the mileage and odometer, after 1hour I called the customer service and the made me use the browser instead and it eventually worked. No one was there to help.

Gianluca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIANNE J. 
Évaluation :
1

Took 1,5 hour to get the truck , they couldn't find the truck Truck was dirty , and the fuel reading was wrong They never send me the inspection message , had to accept the tuck without inspection as the front desk employee didn't know how to send it Terrible for a a business that their main service is to rent trucks

SHADY M. 
Évaluation :
5

Mike was prompt and fair. I've had earlier experiences with the company that we're less than good but this location is superb.

RONALD P. 
Évaluation :
2

The lady that received the truck in the evening was unprofessional, rude and made it seem like she was uninterested on closing out my ticket. As a customer, I felt that I was not treated correctly.

Robert O. 
Évaluation :
4

I reserved a truck for a 1:00 pick up and next day drop off but this location closes for lunch between 1 and 2. Why is this time slot even available if no one is there?

Leslie B. 
Évaluation :
5

Thank you again for making our move quick and painless!

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA W. 
Évaluation :
5

The man behind the counter was a real gentleman.

JOHN M. 
Évaluation :
5

Mike had my equipment ready as soon as I arrived. He was very kind and thoughtful.

KATHY C. 
Évaluation :
5

The location Manager was helpful when answering questions. The equipment was clean and we'll equipped. The service was excellent 

DOUGLAS C. 
Évaluation :
5

Very good service

TRI N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRENKUMAR G. 
Évaluation :
3

couldn't return online if I select empty fuel, so I have selected some number. Have no time to refill as I were with a friend.

QINGJIAN F. 
Évaluation :
5

Great experience

Ian M. 
Évaluation :
3

It was a truck with over 100K miles.

Ivan N. 
Évaluation :
5

Best Experience. This location is so close to my place.

Jamil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego M. 
Évaluation :
2

Scheduled pickup for 11, it was not ready to go. Didn't leave till about 1125

BENJAMIN G. 
Évaluation :
5

Aucun

JACKEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUKAYODE S. 
Évaluation :
5

Online pickup workflow still requires assistance.

Oleksii S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS O. 
Évaluation :
5

Very friendly staff.

AUGUSTO G. 
Évaluation :
5

Great service as always at this location.

John S. 
Évaluation :
3

When returning the Truck, app did not work, it would not download the picture of the dash showing mileage and fuel.

Ivan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
1

Terrible experience, too much too type.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad E. 
Évaluation :
5

Mike was great. He made it all easy and answered my questions thoroughly. Excellent service à la clientèle. I will use again.

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

That blankets in the back were in a mildewed trash bag with moisture trapped in, so they were unusable.

BRANDON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kingdra S. 
Évaluation :
5

You online ap sucked. Local personel were awesome and fix the problems so I could get my truck quickly. Good job, IStorage Katy!

DONALD L. 
Évaluation :
5

Friendly staff that explain everything thoroughly and make sure you're in and out fast!

Diti P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Thq you sincerely! 12/14

DAWAN H. 
Non les évaluations ont été soumises pour cet établissement.

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