Évaluations des clients IStorage Katy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de IStorage Katy

Cote générale :

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Anibal A.
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Very Friendly Staff....

Stephen S.
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The tank was below 1/2 when I got in the truck. Despite that, I put in 4 gallons of gas prior to returning and took a picture of the gauge at 1/2 tank. I got the receipt and it showed my fuel as low and charged me a premium rate for 3 additional gallons!!! That is probably criminal but I don't have the energy to deal with it. Won't go back there again.

FARROKH F.
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Le client n'a pas laissé de commentaire.

Vinicius C.
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dont charge for pack of blankets not used, delivered back in the bag, not used.

Emerson S.
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Le client n'a pas laissé de commentaire.

Kelly M.
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Wonderful friendly service. Met all my questions and needs

Ernesto V.
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Le client n'a pas laissé de commentaire.

Adrian V.
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Awesome

Patricia V.
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Le client n'a pas laissé de commentaire.

ALEXANDER M.
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Excellent and friendly attention. I recommend it

Misty R.
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My first time renting an U-haul and the process was very streamlined and easy. A recent outstanding customer in booking and also in retrieving the truck. No contact return was very easy.

Michael D.
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Polite and expedient with great service

Michael D.
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Le client n'a pas laissé de commentaire.

Sujit B.
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Only issue is when I returned the van, and followed the link to return, there was no link to return equipment on the website.

Huseyin S.
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Le client n'a pas laissé de commentaire.

Ian M.
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Nothing negative to say, was grest

Michael A.
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Le client n'a pas laissé de commentaire.

Jacob T.
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Open times were incorrectly displayed causing me to wait 45 minutes outside in the cold for the office to open.

David B.
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Great experience with the exception that myself and six other individuals thought the office opened at 9:00 as posted on the website and entry door. The reality was that as of Jan 1 the opening hours were switched to 10:00 and all of us had to wait in the cold for someone to arrive for our rentals. Very frustrating as I had movers at my house waiting for me. Other than that it was a great experience.

Jason L.
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Le client n'a pas laissé de commentaire.

Brian S.
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Le client n'a pas laissé de commentaire.

GOPALAKRISHNAN B.
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Provide a dumpster on location

Wuilmer M.
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Vehicle was dirty an no unzanitized

Jesse B.
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The only issue that I came across was the headlights not projecting towards the street right. Driving at night the right driver headlight was projected down and only lighting towards the bumper and the left was good to go. It made it hard to see the inner lines / curbs while driving.

Arun K.
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Excellent service. I walked in for a Uhaul truck without reservation and none was available. While I was in the parking lot looking for other options, Mike walked to me and offered me a truck that was cancelled just then. Appreciate the help and consideration, that good gesture saved me a lot of time and efforts. Will recommend this place anytime.

Byron U.
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Le client n'a pas laissé de commentaire.

Russell R.
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Le client n'a pas laissé de commentaire.

David B.
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I had done the processing online, but when I got there the truck wasn't visible. An employee had to go behind a locked gate to get it. Also, there was a leak in the roof over “Mom's Attic” which resulted in wet boxes (it was raining the day of my rental).

GARY S.
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The truck's low beam headlights ( both ) were not working. Only the high beams worked. It needs new windshield wipers blades. There was NOT a driver's side window crank handle and when I picked up the truck the window was partially open and it was raining so the interior was wet.

Mario R.
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Le client n'a pas laissé de commentaire.

John H.
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Set rental for an 8:00am pickup and had to wait until 10:15am. Extremely frustrating. Young lady who opened late was at least very helpful. One of two trucks we rented had two mostly bald tires. Considerable damage not reported. Filling out the link to report concerns found during inspection expire while filling them out. Gave up after the third attempt and sent in an email.

PIYUSH S.
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Le client n'a pas laissé de commentaire.

Pankaj A.
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The truck was not present at the parking, I had to walk all the way to the end of the storage area. The person at the counter told me to go inside and take the truck but did not tell me the key was with him. Had to go back and forth for that. Truck was dirty and the brakes were loose

Miguel J.
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Great service, good equipment availability.

Jalessa M.
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None. Great Job!! Thanks!!!!

Chris G.
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The representative answered a call while I was in the office picking up the rental. She should have put them on hold & finished with me. There was someone else working there who could have handled the call. Other than that, everything was fine.

Shane L.
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Le client n'a pas laissé de commentaire.

Michelle K.
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It was ok. The lady would not let my boyfriend and I both in the office at the same, no sign on the store stayed that was a rule. In the meantime she was wearing a crochet mask. That didn't make much sense. I asked her about returning the truck after hours, she said 3 times "all you do is drop your keys in the drop box". I get back to the facility for truck return only to see a sign on the dropbox stating that you must sign in on uhaul website and log your return. I had trouble with the website, tried to call uhaul, nobody ever answered. Finally figured out the process. It took about 45 minutes but should have taken 5. Would have been nice to know what to expect. Everything else was fine, not a big deal, but an example of someone not doing a great job communicating with the customer. Could be better.

John S.
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Le client n'a pas laissé de commentaire.

Miguel J.
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Le client n'a pas laissé de commentaire.

Michael G.
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Great service. Thanks

rick D.
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Reduce the mileage charge to half orbit should be free likens car rental

John S.
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Will definitely rent from this facility in the future.

DUBRASKA T.
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EXCELLENT CUSTOMER SERVICE

Keith H.
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Le client n'a pas laissé de commentaire.

Rick R.
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Le client n'a pas laissé de commentaire.

Yulmer C.
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Le client n'a pas laissé de commentaire.

Douglas J.
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Our rental pickup was clean and ready to go when we arrived. The attendant was helpful, and made our checkout smooth. Upon check-in the attendant again made out experience quite pleasant. Thanks, we will return and tell others.

Miguel J.
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Le client n'a pas laissé de commentaire.

Derek M.
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Place a new car scented air freshener on the mirror.

Roger W.
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First class service, all around. Highly recommended.

David C.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Le client n'a pas laissé de commentaire.

mable B.
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Le client n'a pas laissé de commentaire.

John R.
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After my original reservation by another location was not fulfilled, this location was called and was able to accommodate to salvage my move date. The counter personnel was very friendly & informative. Great experience overall!

Joshua W.
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Le client n'a pas laissé de commentaire.

Christian S.
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Le client n'a pas laissé de commentaire.

Tanatsa M.
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Had a good experience dealing with "Jay" (she did not say her full name). She was very professional and cheerful. Very easy to work with. A quick in and out with all the information that I needed.

Roylee M.
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Le client n'a pas laissé de commentaire.

Sebastian T.
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Le client n'a pas laissé de commentaire.

juan P.
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Excellent customer services

Michell R.
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Fantastic location. Great service & follow up! Will rent from here again.

Atul V.
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AC does not work, with Texas weather, without AC cars or trucks it is very hard.

Mario G.
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Le client n'a pas laissé de commentaire.

rick D.
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The first staff some how inserted a extra fee into my bill perhaps inadvertently I'm not certain. However, the second staff was willing to remove and rectify the error.

ken C.
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Its the only location I will rent from.

Ali S.
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Le client n'a pas laissé de commentaire.

Manuel M.
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Le client n'a pas laissé de commentaire.

David B.
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No hassle. Easy and simple process. Service was great.

Antoine C.
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Don't charge for gas,when barley any was used.

JOSE C.
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Super fast and friendly service. Recommend to everyone.

Kehinde K.
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Online experience was not great for the mobile pickup. Too much delays for approval at pick up time. Also the bill seems outrageous. Drove 112 miles and returned the truck ($19.95) within 5hrs. Returned at same gas level, not sure how my total bill ended up as $104 !!!

Mark T.
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attendant was rude and unhelpful.

Michael L.
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Everything was great.

Chris G.
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Interior of the van was clean but exterior was very dirty

Aaron S.
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None of the equipment I ordered was in the truck. Since we picked up on a Sunday, the only locations open with equipment were too far away. So we had to perform our move without any of the equipment we needed.

Dalis D.
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Passenger seat was not clean, in rest the van was ok

Isaac C.
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Great consumer service. Safe place. Practice good social distancing during pick up. I would go back to this location.

Daniel A.
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Clean inside and outside of windshield. Ensure wiper blades clear water from glass. The blades in this truck were in desperate need of replacement. Luckily I did not encounter any rain.

Debra W.
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Le client n'a pas laissé de commentaire.

Yurguen B.
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Excellent location, Mike was helpful and courteous. Truck was in excellent condition.

Michael G.
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Le client n'a pas laissé de commentaire.

ELDRIDGE S.
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Get better parking

David P.
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Le client n'a pas laissé de commentaire.

Angel R.
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I submitted my reservation on the app a week before the pick up and when I went to pick it up they were asking for more information about employment.etc... I wasted almost two hours of my previously schedule pick up trying to figure this out. Thanks to the nice mister you have there working, that helped me out, but as far from your app it is really bad.

Marshall H.
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Air conditioner was not working. 95 degree plus temperature !!!

Jeremie A.
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Le client n'a pas laissé de commentaire.

Russell M.
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The truck AC did not work and had a brake issue -, the light came on shortly after dropping the load we were hauling.

Jose S.
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Le client n'a pas laissé de commentaire.

Theresa H.
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Le client n'a pas laissé de commentaire.

Gustavo F.
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Le client n'a pas laissé de commentaire.

Elder C.
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Very nice service!

John Y.
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Le client n'a pas laissé de commentaire.

Keenan T.
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Awesome customer service!

Lisa A.
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The lady that helped me was friendly, professional and very pleasant to deal woth.

Dana B.
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N/a

JUDITH K.
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The online experience was awful and I waited three hours to get my truck.

Leonardo M.
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Very Good.. Thanks.

Janos J.
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Le client n'a pas laissé de commentaire.

Peter P.
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The entire process from arrival to vehicle return was handled politely, promptly and with efficiency.

Non reviews have been submitted for this location.

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