Customer Reviews for IStorage La Plata
(Concessionnaire U-Haul dans le voisinage)

126 évaluations

6015 Crain Hwy   La Plata, MD 20646

(240) 523-4053

Heures d'ouverture de l'établissement

  • Lundi au mercredi :
    10h am à 1h pm / 2h pm à 6h pm
  • Jeudi :
    Fermé
  • Vendredi :
    10h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    10h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(240) 523-4053

6015 Crain Hwy
La Plata, MD 20646

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au mercredi :
    10h am à 1h pm / 2h pm à 6h pm
  • Jeudi :
    Fermé
  • Vendredi :
    10h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    10h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Gentleman attended me Nicely .

Harbir S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Had to use the online system to pick up and return the truck. This was my first experience with your process. There was some confusion in the beginning but after contacting your telephone support team all was resolved. Your telephone support team was excellent and courteous- don't believe it could have been better. If needed I certainly would use your services in the future. Merci!

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Best customer service I had in a long time

tramon H. 
Évaluation :
2

I paid for moving clothes and they were not provided. The location was changed a third time and I was never notified so when I showed up to pick up the app said I was to go to a different location which had no service to check in so I had to drive around to find a place with service.

Jessica D. 
Évaluation :
5

Fast service - in and out in less than 10 minutes.

Frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

The only complaint I have is why should I have to return the truck back with a full tank of gas, but the truck DID NOT have a full tank of gas when I pick up the truck. I returned the truck with the same amount of gas as when I picked the truck up but I was charged $9 because it was 2 gallons short of being full of gas.

Mitchell C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARITA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan J. 
Évaluation :
1

The representative who called me today, Albert, was perhaps the most helpful person in all of my troubled experiences with UHAUL. This most recent experience was frustrating from beginning to end and everywhere in between with few exceptions, Mr Albert being one. Because of my experience, it is very UNlikely that I will ever use UHAUL for a move again. I will probably elect Lowe's, Home Depot or one of the car rental companies.

Todd G. 
Évaluation :
2

I was a little frustrated that the reservation was changed twice, including one time at 6:55 the day I wanted to pick it up. I was scheduled to pick it up at 9 am on the original order and the vehicle I was assigned, couldn't be picked up until 10 am. I wanted to start earlier for the things I needed to move. Finally, the young lady that issued the vehicle to me didn't know how to. I don't fault her; I believe she was a new employee. I gave this score as I don't have a way to share the reservation and rescheduling process I experienced.

Patrick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
3

Just our opinion, it was hard to turn a 26' truck around at this location. Narrow road and small parking lot.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Herbert B. 
Évaluation :
5

The truck was very clean & spacious up front! It was a great surprise seeing the 2 dollys in the back!!! Came in handy. Overall process of online pickup & drop off was amazing! I've used uhaul previously & this by far was the best most seamless transaction!

DEBORAH H. 
Évaluation :
1

I didn't receive the blankets or dolly that I paid for. The day of the pick-up the location changed 4 times. It went for 10 minutes from my home to 1 hour from my home to pick up the truck. What an inconvenience due to the fact that I had helpers waiting for me to show up and I was an hour late!!!!!

TIMOTHY A. 
Évaluation :
5

Get the equipment of choice to the requested location.

Larry H. 
Évaluation :
4

Aucun

ISAAC H. 
Évaluation :
1

Needed the uhaul for an extra day and received harassing emails and phone calls stating they needed it returned

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Le D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

All my activities went well with the agent and the location - Well pleased

George M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Very good service and experience overall. Check in and check out was quick

Johnson T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgette P. 
Évaluation :
3

This was not my first choice. Uhaul switched the pickup location 4 times: as we were at or going to the new locations. We had to spend over $100for an Ubers. We were not the only people promised a truck and then not getting one. They even threatened to cancel our reservation. The price was right but the experience took a few years off my life. Moving is never easy, but it was made horrific by the overall mismanagement.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
1

I had to clean inside of truck. The outside was filthy as well. The gas amount was off and app would not let me change or add photos of the filth. I had to walk down the dirt road to obtain the truck after leaving the office. No ride from the manager on the cart used as transportation around storage facility. It was hot and I am older in age. For the amount I paid the service should have been much better. I am a regular customer and this by far has been my WORST experience. The truck was not running well at all for a one way rental crossing several states. I'm very disappointed in Uhaul's service from this location.

JoeAnn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris B. 
Évaluation :
1

I am being charged for cleanup and the vehicle was as clean as u got it . The orange piece in the back was already in there when I got it .

Richard R. 
Évaluation :
1

It's a shame to be charged over drafts fees because someone charged my credit card twice and now I'm on hold over a hour to get back my money nobody is answering the phone poor service and such a inconvenience I'll never go back to this one again

Rishawn B. 
Évaluation :
4

Easy after hours drop off.

Lisa B. 
Évaluation :
5

Tyler was very efficient in the rental process and explaining particulars.

Steven K. 
Évaluation :
5

Great service. Very easy

William W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique H. 
Évaluation :
5

Simplify 24/7 pick up(server error) when that was taken care of I was releaved . Merci

Angus W. 
Évaluation :
5

It was so simple and easy to pick up the truck and return it... I would recommend the process!

Erin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNONCHRISTOPHE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNONCHRISTOPHE S. 
Évaluation :
1

they refused to assist with hooking up the trailer, not even to check the lights. when I called the company to complain, they made me take the trailer, (that i hooked up by myself) to another uhaul location to have it checked to be sure it was hooked up correctly, and I had to remind her to check the lights! then to make matters worse, they granted me a whole $50 refund, compensation for the time involved in taking it to another location even though I was already running late.

Bobbi P. 
Évaluation :
4

The IStorage attendant Richard was very helpful both before the rental with providing all information, and the day of rental pickup. Also the U-Haul phone attendants were helpful and courteous. The cargo trailer brake and turn signal lights were working but not all the other running/parking lights around trailer. I checked one of the wire connection to find it not connecting well enough, but with some electrical tape, was able to get the lights working.

Stephen H. 
Évaluation :
2

I was charges to separate fuel charges even though i brought the truck back at the amount in which i got it.

Floyd W. 
Évaluation :
5

I spoke with a gentleman by phone. He provided me the necessary information in which to return my (One-way)rental U-Haul Truck. Upon arriving after the Office had closed; we followed the instructions given earlier...........Made for a smooth truck agreement!! Thank you,,,,

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTON J. 
Évaluation :
5

The equipment was clean. The brake lights and indicating lights worked. The running lights were all out. This was not an negative for this location. Whoever rented before may jot have reported the issue. The guys were friendly and helpful. Printed a list of locations for my destination where I could return the trailer.

Marguerite H. 
Évaluation :
3

No attendant on site at the time of the trailer drop off so I have no experience with how the rental location is handled by representatives.

Barth O. 
Évaluation :
4

The location is down off the road and there was little space to maneuver and turn around with the trailer. the employee took his own sweet time coming out to greet me, and by the time he did come out, I had spent a good bit of time trying to turn around with the trailer attached and park it, then when he came out he just said to "leave it where it is." Very annoying.

Bobbi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marilyn W. 
Évaluation :
5

Good friendly guy, helpful

Thomas C. 
Évaluation :
4

Made the drop off very easy.

glenn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
5

everything was easy and perfect!!

Patrick R. 
Évaluation :
2

The two young men operating the facility did not even offer to help attach the trailer. When I arrived at the trailer the electrical plug was lying in the mud, caked with dirt. I had to clean the plug first before I could connect it to my truck. Fortunately, I am a fit 65-year-old and could lift the trailer to connect it to my truck. You need to retrain these employees on customer service...because they were never taught any!

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

S.O.

Marco W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
3

Have a back up for lunch time if agents don't talk to or help customers during their lunch. OR if you can only afford one employee put a lunch time sign up telling customers to drop keys in the drop off box, we'll call you if there are any issues otherwise just look for an email receipt from us. If you need to speak with someone we'll be back (put the time when the lunch break is over). Just my opinion of how you could provide better customer service.

Tisch J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklyn B. 
Évaluation :
5

Heather is so friendly and helpful.

Kristie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Customer service was excellent.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin F. 
Évaluation :
5

Ms. Heather Nelson was very accommodating. I will use U-Haul again in the very near future! Eric Dean

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Keep up the jovial spirit, honesty and kindness. I felt welcomed.

Michael B. 
Évaluation :
5

The young lady that helped me was very helpful and polite. Great employee. The truck I rented; however, was not clean at all. The cab smelled and had drink spilled all over the dash and in the cupholders. Not very good in that category.

Larry J. 
Évaluation :
3

I did not like that I was not giving a balance of the cost of the rental when I returned. You withheld almost $400, but could not give me the amt that would be taken from my card????????????

JANICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

I was over charged for my rental. We drove the truck 27,3 miles and were charged for 98. Hopefully this will be resolved quickly. I have put in a call to the 1-800 number. I'm hoping this was done unintentionally.

CURTIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C. 
Non les évaluations ont été soumises pour cet établissement.

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