Customer Reviews for iStorage St Louis the Grove
(Concessionnaire U-Haul dans le voisinage)

96 évaluations

1024 S Vandeventer Ave   Saint Louis, MO 63110

(314) 773-1638

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(314) 773-1638

1024 S Vandeventer Ave
Saint Louis, MO 63110

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 10h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Not as easy to see as we expected, and since it was not marked as a UHual location, we were a little confused about where exactly we were supposed to show up at. But once we got it figured out, everything was great!

CHRISTOPHER L. 
Évaluation :
1

The lock boxes for the keys were easy to break into without a code. You could pry the door open enough to pull the keys out. We felt lucky the keys were still in there. We ordered furniture pads with the truck that were not left for us in the cab or storage portion of the truck.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan K. 
Évaluation :
3

The truck was horrible took up time because the truck kept shaking/ Jenkins while driving cause me to have to pay for a extra day which I was not happy about

Theresa C. 
Évaluation :
1

My entire experience was horrific and I will NEVER be using Uhual again .

ARISSA E. 
Évaluation :
5

Very courteous and efficient customer service team.

Jacquelyn G. 
Évaluation :
5

Complete opposite of pick up location. Nice guy, did my pickup paperwork done and wished me a nice day.

Scott F. 
Évaluation :
2

Inside of the Truck cab was covered in dry mud, also all over the ramp. I took pictures as I couldn't believe or understand why they would rent a muddy truck. Staff would not clean but did provide me a broom to clean it myself.

DARIUS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katharine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
1

Worst move of my life!!! Reserved a large truck but upon check in, they had system issues and couldn't lease the truck!!! Instead they gave me a truck for a 1 bedroom move to move a 4 bedroom job!!! I had to take 4 trips while pregnant to complete the job!!! And didn't even offer ANY reimbursement of mileage or Anything!!!! Still charged me full price for a move they screwed up!!!

CICILY G. 
Évaluation :
1

Misleading pricing

donitra H. 
Évaluation :
3

i live right around the corner from there and they charged me 19,25 $ for gas! i was VERY disappointed.

Macao S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Everything was great. Person at the desk was very helpful. I had to contact them after receiving my billed and my issues were resolved quickly. Good follow up service as well!

Richard O. 
Évaluation :
5

Shane is a great guy, very friendly and very helpful

MICHAEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifton P. 
Évaluation :
2

This is my first time renting a u-haul so I don't have much to compare to, but the truck had dirt in the floor and the dash was dusty. The location looked run-down also. I didn't like the mobile check in. It took FOREVER. I arrived at 8:50 thinking it would be a quick process for my 9am reservation but it ended up taking 24 minutes. I would try to avoid u-haul if I had to do a 24 minute mobile check-in in the future - it was not a pleasant process.

Kylee M. 
Évaluation :
2

Location was not very clean or nice looking but customer service guy was friendly.

Alison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anaLeah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan M. 
Évaluation :
1

The mobile check in was a nightmare

Stephanie J. 
Évaluation :
1

The truck was filthy when I picked it up. Then I was charged a cleaning fee. I will never use uhaul again.

HERBERT M. 
Évaluation :
4

It was not clear at all where to put the truck when returning it. There was no chance that I, by myself, could possibly get the truck safely into the slot I got it from, so I left it in a parking spot in the lot. Otherwise really smooth and easy.

Alex H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
1

The U-Haul app would not let me enter the correct mileage on the vehicle. It insisted the mileage was 1000 miles less than what was on the odometer, resulting in a 488 $charge. So that sucked a lot.

BENJAMIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Satish P. 
Évaluation :
2

Ensure truck has oil and is properly serviced.

Trevor K. 
Évaluation :
2

Customer service the gentleman at this location was very rude and unwilling to help. I opted for the rideshare rental normally the key would be in lock box but this time system told me to go inside for key. He was unruly didn't want to hear me out as I tried to show him what was on my phone through the glass he didn't want to see it kept over talking me. I will not use this location again

Chinna H. 
Évaluation :
2

Location is scary and deserted- definitely do it in the daylight. Process was simple and easy.

Daniel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladalia K. 
Évaluation :
4

I was a repeat customer and it would seem that the check in could have been a little faster as so much info was the same as the prior rental. This was very minor. The check in still went smoothly without incident. Service was great.

Jeffrey S. 
Évaluation :
5

You guys are always nice and very friendly very helpful staff with the best attitudes I've come across in a long time. I would definitely come back Thanks

Carmelitia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mikaela H. 
Évaluation :
2

The key drop box is closed off. You must somehow remember your code from hours prior to drop your key off... I spent 20 minutes on the phone with customer service, after a long day of moving, just to return my the keys, which are in the same box as every other key

Barrett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shante C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoinette M. 
Évaluation :
5

Excellent customer service

Aaron S. 
Évaluation :
2

My trailer was not connected well by workers, and lifted when attempting to load vehicle.

Donald H. 
Évaluation :
5

No comment just keep up the good work

Eric B. 
Évaluation :
5

it was an excellent service and attention from the personal at the desk

Jean C. 
Évaluation :
5

Customer service was great I don't know what could be improved Ecellent service!!!

Patrice P. 
Évaluation :
5

Reggie is great! You should feel so lucky to have him on your team. My day was horrible, but Reggie made it better!

LaShawdra S. 
Évaluation :
5

The young man who processed me on Saturday October 19,2019 10:00 a.m. was very professional and efficient. He advised me of the rules and gave me an idea of what my final bill would be. You have great employees, including those I made my reservation with. Thanks Everything was done right.

Michelle S. 
Évaluation :
5

Everything was perfect!

Sharnice M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neela R. 
Évaluation :
5

When I pick up the U-Haul truck up I did not have any gas in it and when I called to tell them they said they will straighten the problem out and I was still charged so I'm very pissed off

Monica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Inform that drivers information to be loaded before arriving to the destination. Maybe at the same time a vehicle is reserved to save time at the pickup location.

Jeong L. 
Évaluation :
5

This was my second time using this location. The staff there are friendly and very professional. I would highly recommend this location to a friend.

Deandre L. 
Évaluation :
5

All employees at this location are top notch.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
3

The staff at the counter was very helpful since I had never checked out the vehicle by smartphone.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

modupeola T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

raphael Z. 
Évaluation :
1

Showed up after hours and dropped the key in the return box over 12 hours before it was due back. Alarm for the building went off after putting the key in the slot. Left after a couple minutes and thought nothing of it. Called the next morning to make sure the truck was returned. The lady said she would do it and call me back right away. She called me back three hours later saying that I was charged an extra day and I would have to call customer care to get it fixed. I did everything right other than fill all the way full which I'm happy to pay for that. It's ridiculous that I'm being charged for an extra day with insurance for that location not doing it's job.

Lee M. 
Évaluation :
5

The staff at this location were polite, professional and accommodating. Made our move as easy as moves can be. Would highly recommend this location. Easy on/off the interstate. Thanks for a pleasurable experience.

Tristan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kinsey D. 
Évaluation :
5

This location is excellent and they were very friendly. They were respectful and helpful when I admitted I didn't know what supplies I needed. This will be my go-to location for any and all Uhaul needs in St. Louis!

Corey G. 
Évaluation :
5

You guys were great I don't think there's anything u guys can do better you were the best love you service excellent

Lathessia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan L. 
Évaluation :
5

Give the driver a little more knee room.

Erica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anwar A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yussef J. 
Évaluation :
5

Great location. Everyone was friendly and kind.

Mollie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john C. 
Évaluation :
5

Both of the people that greeted us was wonderful, but Reggie was AMAZING. He's personality was so refreshing. We end up returning it a little late but when I called to explain he was polite the whole time. A wonderful experience.

Akilah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
1

They need to have a cash option and get in the same page with the rest of the company!

Brannon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanung W. 
Évaluation :
5

Good services I would recommend the service to others

Nelson J. 
Évaluation :
3

Equipment all worked great and the manager at the location was great. However, when we returned the equipment the manager was gone and a staff member treated us with MUCH disrespect and was charging us way more money than the original contract agreement with no valid explanation.

Matt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AKIBA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C. 
Évaluation :
3

It was fine. Employee was polite. But slow. Apparently they had just begun renting U-Haul equipment in the last couple of weeks and he kept emphasizing that he did not know what he was doing. I had to back the trailer into a single parking spot and unhook it myself because he indicated he did not know how to unhook the trailer.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan Y. 
Évaluation :
1

Store manger and customer service representative can do better making sure they are adding notes when they talk to the renter if he is communicating everyday about rekeeping the rental i fill this is a big part to everybody succuss i got a bill of over a 1000 dollors with yall due to being haressed by this store manger and other uhual members i have been false accused of stealing the uhaul automobile by both of the above i named the store manger and uhual customer service representative even tho they had no reason 2 as i did wat i was suppost to do which led to me being scared of losing my freedom that i stopped everything and had a member bring the uhaul back right then and there with items still on the truck not putting gas back in it and not cleaning it up like i was demanded to do and get hit with outrages payment due i fill we need to work out a better amount that i owe but really would like for uhaul to admit to being in the wrong and waive the amount that they state that i owe

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don F. 
Évaluation :
5

The equipment was clean but the seats were soaked from the windows possibly left open from the rain.

Maxine L. 
Évaluation :
5

Prices seem a little high for just going 45 miles felt like my pocket was picked has nothing to do with where the truck was rented but rates were just way steep for a short run like we had

Tim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Non les évaluations ont été soumises pour cet établissement.

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